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323 East Wacker Drive, Chicago, IL 60601, United States of America – Show map
Excellent location – rated 9.1/10! (score from 270 reviews)
Rated by guests after their stay at Swissotel Chicago.
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155 properties in Chicago
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271 verified reviews
They speak your language!
Swissotel Chicago's staff speaks: French, Spanish, English, German
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Sauna, Fitness Center, Massage, Hot Tub, Indoor Pool
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and charges apply.
Private parking is available on site (reservation is not needed) and costs USD 65 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Babysitting/Child Services, Laundry, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Paid WiFi, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
All children under 17 years stay free of charge when using existing beds.
All older children or adults are charged USD 50 per night when using existing beds.
One older child or adult is charged USD 50 per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 270 reviews
Value for money
Show reviews from:
In Chicago’s River North district, this boutique hotel is within a 5-minute walk of shopping and dining on the famous Magnificent Mile.
Score from 777 reviews Wonderful
This hotel is a 5 minute walk from Millennium Park and the shopping at The Magnificent Mile. It features on-site dining, a gym, and modern rooms with a 36-inch flat-screen TV.
Score from 2048 reviews Excellent
Comfort Suites Michigan Avenue is an award-winning hotel providing self-catering accommodations in central Chicago.
Score from 681 reviews Very good
Ideally located in downtown Chicago along the Chicago River, this 4-star hotel features modern rooms, an award-winning restaurant and guest rooms with free Wi-Fi.
Score from 382 reviews Excellent
Very nice staff, room was clean, location is excellent.
Rooms are a bit worn for the price, hot tub never got hot, fairly expensive to not have working hot tub & worn room.
The location was excellent and the view.
I didn't like that we had to pay for WiFi.
Our bed was extremely comfortable. Hard to get out of bed. The towels were very rough and not soft. I loved that they provided robes for us both. Our view was okay, we stayed on the 34th floor. The staff was quite friendly. We enjoyed brunch at Geneva. We both got the buffet. I absolutely loved my french toast!! The location of the bar (Amuse) is awkward. It's located right next to the entrance by the door and check-in. I guess it might be good for people watching but it seemed kinda awkward. We stayed here for Valentine's Day weekend so of course is was very cold out. The Jacuzzi and heated indoor pool was just what we needed. All in all, we enjoyed our stay! I would revisit Swissotel, but I think our next visit we will try another hotel.
My boyfriend and I stayed at the Swissotel for Valentine's Day weekend, traveling from St. Louis. We booked a couple's massage. The massage for the both of us definitely could have been better. They hardly used any oil and the massages were over priced. $300 for the both of us, especially considering we didn't thoroughly enjoy it.
The hotel was in a great location. The room was pleasant. The view was amazing.
I arrived after I said I would but there wasn't a room ready. No attempt to resolve this issue was made. We just had to wait.
Loved being able to check in online before arrival! Was in our room in les than 5 minutes after arrival!
Raquel was very accommodating, nice
Other female that was working on the day I checked in was really rude. I wish I would have waited for Raquel to finish with the customer she was helping. I Left pretty upset.
The hotel staff were efficient and very friendly; the elevators were totally awesome; the room was absolutely lovely!
Location is so close from down town
Bathrooms look old to me or maybe old style.
Spectacular view! Nice room.
Staff could've been friendlier. They seemed to be bothered when we had a couple of questions.
Over all the hotel was nice and clean was able to walk from hotel to hotel out of the cold which is a good thing, when we come back will have even a better time.
When we got to the hotel we didn't get the room that we wanted,the bathroom was very cold no heat in room....... Had to move to another room in the middle of the night no "discount @ "all, the room just don't have heat in it @ all need to get that fixed being in Chicago.
Paying for wi-fi
Everyone very professional and Very detail oriented thank you so much for a wonderful time
Views of the city & lake, location,& its Swiss, like me. work out room with the most incredible viws
paying for wifi, no restaurant on upper floors with incredible views. having to pay to work out
Rooms are large and very good. Very good beds, good quality internet, nice views from the upper floors. Breakfast is good and they do have a UPS store if you need to ship or receive packages. Staff is friendly but unorganized.
Arriving by car at several occasions, the door man was no where to be seen. Waited for 10 minutes before he showed up. I booked 1 night via booking.com yet the hotel claimed I booked 2 nights and had to pay for them. When I showed them my reservation from booking.com they admitted mistake. Check in looks a bit like a zoo. People passing to any counter, as there is no line organized. All in all the above can be fixed if it gets management attention.
I loved everything about this hotel. Location, staff, cleanliness and confort.
It would be useful to have an electric jar for coffee or tea in the room
Good location and starting point towards the harbor, the south (e.g. to Millenium Park and The Art Institute) and the north (e.g. Old Town, Magnificient Mile); got upgrade, nice big corner room overlooking Navy Pier and small glimpses on Lake Michigan
No amenities such as in-room coffeemaker, free newspaper, free high-speed internet (no free wifi!!!); room water bottle costs $8; room should be better lit for reading
view, quiet area
wi-fi not free
That my visa card was charged for the two night stay the night before i had even checked out in morning. I had intended on paying part cash for the stay, but could no longer as they charged my visa card and slipped the receipt under door at night. Should of paid on way out.
Best bed ever. Breakfast really good. Gym perfect.
Wifi not for free not acceptable anymore in 2014. Breakfast really expensive Curtains in bathroom, better to have window or shower.
locatioon safety service
I stayed at the double queen bed room and the room was good size and had an amazing view of the Chicago River and Navy Pier. This location is close to the bars so cab rides weren't too long. Good stay!
Staff were professional and friendly and went out of their way to sort out issues. Location was perfect.
Standard of the beds. We had to upgrade because they had not understood the booking required 3 beds in the room...two double and a rollaway. They said due to Health and safety they could not put a rollaway in the room we had been allocated so we had to opt for a bigger room. The room we had whilst very big had a very poor quality Sofa bed which was extremely uncomfortable. They also did not have enough duvets for the three beds and sent thin blankets which had rips in them and not the quality you would expect of a hotel of this price level.
The view. Size of room. The number of elevators. Access to computer and printer for boarding passes. Providing for umbrellas. I would give the hotel a very good rating if That was an option.
Having to pay for wifi. Food tray left in hallway for 24 hours. A little far away from Michigan Ave. Lack of dairy free food in restaurant.
Loved the view and location...great weekend!
Free wifi should be offered for the price paid
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