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323 East Wacker Drive, Near East Side, Chicago, IL 60601, United States of America – Show map
Excellent location – rated 9.1/10! (score from 257 reviews)
Rated by guests after their stay at Swissotel Chicago.
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172 properties in Chicago
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256 verified reviews
They speak your language!
Swissotel Chicago's staff speaks: French, Spanish, English, German
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Sauna, Fitness Center, Massage, Hot Tub, Indoor Pool
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and charges are applicable.
Private parking is available on site (reservation is not needed) and costs USD 65 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Babysitting/Child Services, Laundry, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
All children under 17 years stay free of charge when using existing beds.
All older children or adults are charged USD 50 per night when using existing beds.
One older child or adult is charged USD 50 per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 257 reviews
Value for money
Show reviews from:
This hotel is a 5 minute walk from Millennium Park and the shopping at The Magnificent Mile. It features on-site dining, a gym, and modern rooms with a 36-inch flat-screen TV.
Score from 1903 reviews Excellent
In Chicago’s River North district, this boutique hotel is within a 5-minute walk of shopping and dining on the famous Magnificent Mile.
Score from 747 reviews Wonderful
|A rooftop lounge with views of the city skyline and a large indoor lap pool highlight the Loews Chicago.||
Two blocks from the restaurants and shops of Navy Pier, this downtown Chicago all-suite hotel features a free daily breakfast and evening reception, and is just moments from major area attractions.
Score from 350 reviews Excellent
Spectacular view! Nice room.
Staff could've been friendlier. They seemed to be bothered when we had a couple of questions.
Over all the hotel was nice and clean was able to walk from hotel to hotel out of the cold which is a good thing, when we come back will have even a better time.
When we got to the hotel we didn't get the room that we wanted,the bathroom was very cold no heat in room....... Had to move to another room in the middle of the night no "discount @ "all, the room just don't have heat in it @ all need to get that fixed being in Chicago.
Paying for wi-fi
Everyone very professional and Very detail oriented thank you so much for a wonderful time
Views of the city & lake, location,& its Swiss, like me. work out room with the most incredible viws
paying for wifi, no restaurant on upper floors with incredible views. having to pay to work out
Rooms are large and very good. Very good beds, good quality internet, nice views from the upper floors. Breakfast is good and they do have a UPS store if you need to ship or receive packages. Staff is friendly but unorganized.
Arriving by car at several occasions, the door man was no where to be seen. Waited for 10 minutes before he showed up. I booked 1 night via booking.com yet the hotel claimed I booked 2 nights and had to pay for them. When I showed them my reservation from booking.com they admitted mistake. Check in looks a bit like a zoo. People passing to any counter, as there is no line organized. All in all the above can be fixed if it gets management attention.
I loved everything about this hotel. Location, staff, cleanliness and confort.
It would be useful to have an electric jar for coffee or tea in the room
Good location and starting point towards the harbor, the south (e.g. to Millenium Park and The Art Institute) and the north (e.g. Old Town, Magnificient Mile); got upgrade, nice big corner room overlooking Navy Pier and small glimpses on Lake Michigan
No amenities such as in-room coffeemaker, free newspaper, free high-speed internet (no free wifi!!!); room water bottle costs $8; room should be better lit for reading
view, quiet area
wi-fi not free
That my visa card was charged for the two night stay the night before i had even checked out in morning. I had intended on paying part cash for the stay, but could no longer as they charged my visa card and slipped the receipt under door at night. Should of paid on way out.
Best bed ever. Breakfast really good. Gym perfect.
Wifi not for free not acceptable anymore in 2014. Breakfast really expensive Curtains in bathroom, better to have window or shower.
locatioon safety service
I stayed at the double queen bed room and the room was good size and had an amazing view of the Chicago River and Navy Pier. This location is close to the bars so cab rides weren't too long. Good stay!
Staff were professional and friendly and went out of their way to sort out issues. Location was perfect.
Standard of the beds. We had to upgrade because they had not understood the booking required 3 beds in the room...two double and a rollaway. They said due to Health and safety they could not put a rollaway in the room we had been allocated so we had to opt for a bigger room. The room we had whilst very big had a very poor quality Sofa bed which was extremely uncomfortable. They also did not have enough duvets for the three beds and sent thin blankets which had rips in them and not the quality you would expect of a hotel of this price level.
The view. Size of room. The number of elevators. Access to computer and printer for boarding passes. Providing for umbrellas. I would give the hotel a very good rating if That was an option.
Having to pay for wifi. Food tray left in hallway for 24 hours. A little far away from Michigan Ave. Lack of dairy free food in restaurant.
Loved the view and location...great weekend!
Free wifi should be offered for the price paid
I could walk to most of the places I wanted to see.
Excellent location, short walk to the L, Michigan Ave. , boat tours, and dining.
Rooms were very comfortable
Our coffee maker never worked even after we asked to have it replaced the replacement did not work. We hung the sign out the first day for the no housekeeping but it was not clear that the next day we did not hang the sign and still received no service. CThe literature in the room stated that we could change our mind at any time but the desk told us that once we hung the sign we were committed. We ended up with no towels-we did get them when we asked- and we ran out of toilet paper on a 3 night stay. It also stated that credit would be 10 a night but we did not receive this
I loved the view. Room was clean and comfortable
NO free internet connection. Very inconvenient. Needed to get work done. Had hard time connecting. Had to pay extra, most hotels we stay at have this for free in room. Used help line could not understand the tech at all. He had a very thick accent. There is not free coffee and coffee maker in the room. Hotels we stay at always have this in the room. Needed ice had to go two floors up or down. Not all floors had ice machine on the same floor. Very disappointing. We asked if we could check about an hour later. and were told no, you need to check out right now! We were going to just walk around the city for a bit longer. Very disappointed. Only stayed here because all other hotels were booked.
staff helpful, friendly...maintance (sp?) guy in workout area, desk help, guys both inside/outside at garage....pleasant surprise of half price hybrid parking, Starbucks coffee, view from room, always love the workout area, pool you could swim laps in! Have stayed here in the past, try other hotels & always come back here, very comfortable, even liked th eelevators
Icky stain in toilet, bottom sheet not tight on bed
Fitness room Bathroom
No hairdryer No coffee machine
This is our 2nd time coming to chicago, this time picked swissotel, had a great view of the river and lake. The hotel was very close to a lot of attractions that we wanted to do so it helped a lot. The bed was one of the most comfortable beds we've ever slept on. Everyone kept complain about being charged for wifi or using the gym and pool, if you sign up with their membership all of it is free. So all we had a wonderful stay and we will be back to swissotel!
This was an EXCELLENT location for a leisure stay in Chicago. The fitness room, pool and hot tub were amazing for relaxing.
Although I understand they were busy, valet lost track of where my car was! They took about 30 minutes to figure out where my car was parked which put a delay on my plans for my evening.
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