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323 East Wacker Drive, Near East Side, Chicago, IL 60601, United States of America – Show map
Excellent location – rated 9.1/10! (score from 251 reviews)
Rated by guests after their stay at Swissotel Chicago.
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251 verified reviews
They speak your language!
Swissotel Chicago's staff speaks: French, Spanish, English, German
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Sauna, Fitness Center, Massage, Hot Tub, Indoor Pool
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and charges apply.
Private parking is available on site (reservation is not needed) and costs USD 65 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Babysitting/Child Services, Laundry, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 17 years stay free of charge when using existing beds.
All older children or adults are charged USD 50 per night when using existing beds.
One older child or adult is charged USD 50 per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 251 reviews
Value for money
Show reviews from:
Off the banks of the Chicago River, this luxurious hotel is conveniently located within a 5 minute walk of the Magnificent Mile and Millennium Park.
Score from 1231 reviews Very good
This hotel is a 5 minute walk from Millennium Park and the shopping at The Magnificent Mile. It features on-site dining, a gym, and modern rooms with a 36-inch flat-screen TV.
Score from 1673 reviews Excellent
In the heart of downtown Chicago, and within walking distance of major attractions, this all-suite hotel provides exceptional accommodations, complete with first-class amenities and personalized...
Score from 215 reviews Very good
Located in Chicago’s Lakeshore East neighborhood, this luxury hotel is in the modern Aqua building. Free Wi-Fi access is provided in every room, and Millennium Park can be reached in a 5-minute walk....
Score from 494 reviews Wonderful
view, quiet area
wi-fi not free
That my visa card was charged for the two night stay the night before i had even checked out in morning. I had intended on paying part cash for the stay, but could no longer as they charged my visa card and slipped the receipt under door at night. Should of paid on way out.
Best bed ever. Breakfast really good. Gym perfect.
Wifi not for free not acceptable anymore in 2014. Breakfast really expensive Curtains in bathroom, better to have window or shower.
locatioon safety service
I stayed at the double queen bed room and the room was good size and had an amazing view of the Chicago River and Navy Pier. This location is close to the bars so cab rides weren't too long. Good stay!
Staff were professional and friendly and went out of their way to sort out issues. Location was perfect.
Standard of the beds. We had to upgrade because they had not understood the booking required 3 beds in the room...two double and a rollaway. They said due to Health and safety they could not put a rollaway in the room we had been allocated so we had to opt for a bigger room. The room we had whilst very big had a very poor quality Sofa bed which was extremely uncomfortable. They also did not have enough duvets for the three beds and sent thin blankets which had rips in them and not the quality you would expect of a hotel of this price level.
The view. Size of room. The number of elevators. Access to computer and printer for boarding passes. Providing for umbrellas. I would give the hotel a very good rating if That was an option.
Having to pay for wifi. Food tray left in hallway for 24 hours. A little far away from Michigan Ave. Lack of dairy free food in restaurant.
Loved the view and location...great weekend!
Free wifi should be offered for the price paid
I could walk to most of the places I wanted to see.
Excellent location, short walk to the L, Michigan Ave. , boat tours, and dining.
Rooms were very comfortable
Our coffee maker never worked even after we asked to have it replaced the replacement did not work. We hung the sign out the first day for the no housekeeping but it was not clear that the next day we did not hang the sign and still received no service. CThe literature in the room stated that we could change our mind at any time but the desk told us that once we hung the sign we were committed. We ended up with no towels-we did get them when we asked- and we ran out of toilet paper on a 3 night stay. It also stated that credit would be 10 a night but we did not receive this
I loved the view. Room was clean and comfortable
NO free internet connection. Very inconvenient. Needed to get work done. Had hard time connecting. Had to pay extra, most hotels we stay at have this for free in room. Used help line could not understand the tech at all. He had a very thick accent. There is not free coffee and coffee maker in the room. Hotels we stay at always have this in the room. Needed ice had to go two floors up or down. Not all floors had ice machine on the same floor. Very disappointing. We asked if we could check about an hour later. and were told no, you need to check out right now! We were going to just walk around the city for a bit longer. Very disappointed. Only stayed here because all other hotels were booked.
staff helpful, friendly...maintance (sp?) guy in workout area, desk help, guys both inside/outside at garage....pleasant surprise of half price hybrid parking, Starbucks coffee, view from room, always love the workout area, pool you could swim laps in! Have stayed here in the past, try other hotels & always come back here, very comfortable, even liked th eelevators
Icky stain in toilet, bottom sheet not tight on bed
Fitness room Bathroom
No hairdryer No coffee machine
This is our 2nd time coming to chicago, this time picked swissotel, had a great view of the river and lake. The hotel was very close to a lot of attractions that we wanted to do so it helped a lot. The bed was one of the most comfortable beds we've ever slept on. Everyone kept complain about being charged for wifi or using the gym and pool, if you sign up with their membership all of it is free. So all we had a wonderful stay and we will be back to swissotel!
This was an EXCELLENT location for a leisure stay in Chicago. The fitness room, pool and hot tub were amazing for relaxing.
Although I understand they were busy, valet lost track of where my car was! They took about 30 minutes to figure out where my car was parked which put a delay on my plans for my evening.
It over see the river and the sea and you can experience the beauty of life
Location, convenience, and comfort. Escalator from hotel lobby connects to underground shops and walkway to other buildings and to Michigan Ave. Good access to Millennium Park, the Loop, the Magnificent Mile, the Chicago River Walk, and to other downtown sites.
No coffee maker in room. No free WIFI.
Awesome city with our hotel very central. Very fast elevators.
No coffee in the rooms.
Location, comfort, very clean, classy,great views of the lake and skyline, pool & work-out room on the 42nd floor overlooking the lake & city is breath taking
Charged for internet service, in this time and age it should be free. Bar closes too early, no reataurant or cocktail lounge on the top floors. Such a waste of a beautful view of lake, river & city from the top floor.
Clean and tidy. Location central. Pool and fitness facilities.
Very overpriced and high charges for anything extra: wifi, parking, a bottle of water. No tea and coffee facilities in the room.
Beautiful view of the sunrise over Lake Michigan. Very comfortable room.
No coffee in the room- only a minor inconvenience though
Location and views from our corner room
My wife wasn't allowed to check in for us, she was interrupted by security after finally checking in, extending our stay another night was unnecessarily tedious...subpar stay
Loved the decor. Luxurious bed and comfy. The elevators operated differently from ones I'm used to. One punches the number of their floor into a keypad and are then directed to an assigned elevator. The electronic key swipes over a pad instead of being inserted into a slot. I had to figure this out myself, but perhaps that's state of the art in big cities. Employees were all extraordinary. Angellla who was the concierge when I checked I stayed on the phone with me guiding me turn by turn to the hotel after my GPS failed. Warning to travelers. GPS doesn't work well in the underground sections of Chicago. I was unprepared for that, but Angella was kind and patient with me as I was a bit panicked in a dead end creepy warehouse area where my GPS had led me. Location is perfect however for accessing areas of interest downtown.
Would have been nice to have some warning about the GPS limitations ahead of time since I was a woman traveling alone in a rental car.
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