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323 East Wacker Drive, Near East Side, Chicago, IL 60601, United States of America – Show map
Excellent location – rated 9.1/10! (score from 287 reviews)
Rated by guests after their stay at Swissotel Chicago.
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286 verified reviews
They speak your language!
Swissotel Chicago's staff speaks: French, Spanish, English, German
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Sauna, Fitness Center, Massage, Hot Tub, Indoor Pool
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and charges apply.
Private parking is available on site (reservation is not needed) and costs USD 65 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Babysitting/Child Services, Laundry, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Paid WiFi, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
French, Spanish, English, German
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 17 years stay free of charge when using existing beds.
All older children or adults are charged USD 50 per night when using existing beds.
One older child or adult is charged USD 50 per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 287 reviews
Value for money
Show reviews from:
Off the banks of the Chicago River, this luxurious hotel is conveniently located within a 5 minute walk of the Magnificent Mile and Millennium Park.
Score from 1425 reviews Very good
This hotel is a 5 minute walk from Millennium Park and the shopping at The Magnificent Mile. It features on-site dining, a gym, and modern rooms with a 36-inch flat-screen TV.
Score from 2225 reviews Excellent
Located in Chicago’s Lakeshore East neighborhood, this luxury hotel is in the modern Aqua building. Free Wi-Fi access is provided in every room, and Millennium Park can be reached in a 5-minute walk.
Score from 640 reviews Wonderful
Virgin Hotels Chicago offers the modern traveler inclusivity, comfort, and value by providing complimentary unlimited high-speed Wi-Fi, no hidden fees, and amenities such as a minibar and on-demand...
Score from 22 reviews Exceptional
They were very accommodating and the room was beautiful. Great view of the pier and a fair price.
The view from my room on the 31st floor.
Parking fees were hire then expected
Hospitality was excellent
Beds not comfortable Cabinet door broken, they sent hand to fix it while we r in the room. Front disk check in long long long long long wait.... Always, anytime of the day or night...
Parking is way over charged and had to wait 25 plus minutes for them to bring the car around a couple of times.
Great view of the lake
The view and the location.
the room was excellent
That we had to pay for parking but at least it had in and out privileges.co
The location and the view!
the entire experience
only small things Wifi connection not stable and very slow. parking is very expensive...well... understandable in Chicago.
View Location Comfort of room and bed Winter's promotion rate.
Didn't really like the lighting. Seemed darker and could not accurately see in the mirror to get ready.
The front desk staff was so incredibly accomodating I was very impressed. She not only made sure our room had double beds for our classic room reservation but also extended our check out by two hours which helped with travel arrangements. Our room with complementary coffee from a keurig was great and an Ihome for an Iphone 5 was a surprise but great, I've never seen that offered before in a room Centrally located in the heart of downtown and the best city views located in front of Navy Pier and right on the riverside.
The radio in the room wasn't working right
We love our view from our room.
Great location, comfortable bed, great pool.
Rooms are a bit worn for the price, hot tub never got hot, fairly expensive to not have working hot tub & worn room.
Very nice staff, room was clean, location is excellent.
I didn't like that we had to pay for WiFi.
The location was excellent and the view.
My boyfriend and I stayed at the Swissotel for Valentine's Day weekend, traveling from St. Louis. We booked a couple's massage. The massage for the both of us definitely could have been better. They hardly used any oil and the massages were over priced. $300 for the both of us, especially considering we didn't thoroughly enjoy it.
Our bed was extremely comfortable. Hard to get out of bed. The towels were very rough and not soft. I loved that they provided robes for us both. Our view was okay, we stayed on the 34th floor. The staff was quite friendly. We enjoyed brunch at Geneva. We both got the buffet. I absolutely loved my french toast!! The location of the bar (Amuse) is awkward. It's located right next to the entrance by the door and check-in. I guess it might be good for people watching but it seemed kinda awkward. We stayed here for Valentine's Day weekend so of course is was very cold out. The Jacuzzi and heated indoor pool was just what we needed. All in all, we enjoyed our stay! I would revisit Swissotel, but I think our next visit we will try another hotel.
I arrived after I said I would but there wasn't a room ready. No attempt to resolve this issue was made. We just had to wait.
The hotel was in a great location. The room was pleasant. The view was amazing.
Loved being able to check in online before arrival! Was in our room in les than 5 minutes after arrival!
Other female that was working on the day I checked in was really rude. I wish I would have waited for Raquel to finish with the customer she was helping. I Left pretty upset.
Raquel was very accommodating, nice
The hotel staff were efficient and very friendly; the elevators were totally awesome; the room was absolutely lovely!
Bathrooms look old to me or maybe old style.
Location is so close from down town
Staff could've been friendlier. They seemed to be bothered when we had a couple of questions.
Spectacular view! Nice room.
When we got to the hotel we didn't get the room that we wanted,the bathroom was very cold no heat in room....... Had to move to another room in the middle of the night no "discount @ "all, the room just don't have heat in it @ all need to get that fixed being in Chicago.
Over all the hotel was nice and clean was able to walk from hotel to hotel out of the cold which is a good thing, when we come back will have even a better time.
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