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Newest reviews for The Adolphus

  • Terry
      Canada
    September 14, 2014

    This hotel provides the Best Customer Service. From the moment we checked in til 6 days later checking out, every person that works in this hotel provided the most excellent and friendly service.

    10

  • Marie
      United States of America
    September 14, 2014

    Everything

    10

  • Cynthia
      United States of America
    September 9, 2014

    The ambience of the Hotel is awesome. You can almost hear the walls talk. Classic Hotel Neimans in walking distance as well as many eating/drinking establishments

    DESPERATELY needs updating. Looks like they have plans to update...just a bit behind.

    7.5

  • Julie
      United States of America
    September 9, 2014

    concierge were great locateion

    housekeeping not that cleaned

    5

  • Heather
      United States of America
    September 9, 2014

    Absolutely, loved the nostalgia of The Adolphus! Can't wait to go bck and stay with them again!

    Can't complain, enjoyed my stay!

    8.8

  • Lucila
      United States of America
    September 9, 2014

    Loved the location, everybody was very friendly

    10

  • Lisbeth
      United States of America
    September 5, 2014

    The quality of the staff was impeccable. They were courteous, professional, exactly what you'd expect from an elegant old world hotel. The room was more spacious than any I've stayed in. It was a wonderful surprise. We would definitely stay here again as an in town weekend away.

    10

  • Whitney
      United States of America
    September 4, 2014

    VERY Rude Staff

    2.5

  • Alistair
      Australia
    August 24, 2014

    The hotel has a lovely lobby & bar areas, which are great for a drink or two.

    The rooms are a bit tired & run down. Terrible lighting in the bathroom.

    7.5

  • Abdulrahman
      Saudi Arabia
    August 23, 2014

    Three things: 1. Location 2. The historical building 3. The duty manager that I met before leaving the hotel & one person working in the concierge desk .

    1. Most stuff are not friendly 2. Not clean enough especially the bed !! 3. There is no clear time for restaurant & the service in the lobby closed very early . 4. No safety box in most room, & my room was one of them 5.parking is very expensive 6. No complementary water 7. Two persons try sheeting me, one of them in the concierge desk & the other was the hotel driver.

    4.2

  • Meredith
      United States of America
    August 18, 2014

    We loved the Old World Charm. The staff treated us like Royalty. The Booking.com price met the quality of the room.

    Getting in and out was difficult, no pool / Jacuzzi.

    9.6

  • Andrew
      United Kingdom
    July 11, 2014

    The gym was good and the sports bar was great. The bed was massive. The value seemed better than others in Dallas

    We couldn't see out of our window as it was all fogged up. The decor is tired. The parking was expensive. The sink leaked. There was no room safe.

    5.4

  • Alice
      United States of America
    June 29, 2014

    The staff is wonderful. The appearance is lovely, stately, and historic, a great place to visit but I don't recommend staying there.

    There wifi was non-existant, the water pipes in the bath were crossed and there was only hot water including in the toliet, the AC wasn't adequate, the down comfort too hot and heavy for Texas, and down pillows were mushy so that your head was on the bed with a wad of feathers around your ears! Just miserable for sleeping..!!

    6.7

  • Moira
      United States of America
    June 10, 2014

    Liked historical aspect of the property--room very nice, too

    The valet couldn't locate our car both times we went to leave.

    9.6

  • Matthew
      United Kingdom
    June 5, 2014

    Room was excellent, very spacious, comfortable bed with a historic feeling about it. The hotel has a historic grandeur appearance and feel, especially the lifts, while afternoon tea can be served as a treat, if desired. Located in downtown the skyline around the hotel is dotted with stunning skyscrapers during the day and even more when lit up at night.

    Doesn't have pool facility. Biggest issue however is no complimentary wifi access. During my trip I have stayed from 1* to 5* and all had wifi as complimentary (some required payment for higher speeds if required) however wifi here required $10 minimum payment for 24hours, which is why I gave it only fair for facilities.

    8.3

  • Lynette
      United States of America
    June 3, 2014

    It felt like we were in an old hollywood movie. gorgeous surroundings prompt pleasant service at the desk and in the restaraunts. would highly reccomend to others staying in Dallas.

    10

  • Angie
      United States of America
    June 3, 2014

    That there was a bed to sleep in and SOME of the staff tried to accomodate the poor atmosphere...

    We had to change room 3 times when we got there due to pet hair on the furniture. Upon arriving in the 3rd room, later that day, noticed about an inch of dust under the bed, it had not been swept in probably a year. The bathroom sink was leaking and left water stains all over the floor, the housekeeping failed to clean the bathroom floor effectively. I have pictures of the wash cloth that we used to wipe the floor because it was filthy. The water glasses in the bathroom were not clean. They had lipstick on the rim and were not very nice to the touch, like they had not washed the glasses. My pizza that I had saved to eat when I came back from a long day of classes had been taken from my room and thrown away. It was no where near the trash can when I left it there. I shouldn't have had to leave a note asking for it to not be thrown away, it was on the counter above the fridge on top of our pack of water. Upon checking out, the hotel did give me credit for one night, but the girl that checked me out was full of excuses. There is no room for excuses when you work at the front desk. I told her she may want to retrain the housekeeping staff. She said that because of how busy they have been, the housekeeping staff was told to move faster, so they are more focused on the quantity, not the quality of how clean the rooms are. That is NOT acceptable as a form of explanation for me as a guest of their facility. I do have pictures of the dust under the bed, the leaking sink with water on the floor, the lipstick imprinted glass and the wash cloth of the dirt where we wiped up the bathroom floor. More than likely I will not be using this facility ever again.

    4.6

  • Jose
      United States of America
    May 27, 2014

    Maybe I have watched to many movies and I was basing that on my stay. I expected a lot more than what I got out of my stay. House keeping only made the bed did not change the sheets. When the hotel was booked it appeared we would have a balcony or a view all we had was a small 4 by 10 window covered by a curtain the size of the wall that looked out across a 10 ft section to some other rooms.

    5.4

  • Anonymous
      United States of America
    May 26, 2014

    the staff was so friendly, from the valet and porters outside, to the front desk people, to the housekeepers. Everyone was so welcoming, friendly, and interested.

    I had to stay another day and the price to extend my stay was high, in my opinion. Because of the Comic Con, my original 2 nights were $145. The extended stay was +200$. The parking fee was also very high.

    9.2

  • Dindigalla
      United States of America
    May 13, 2014

    relaxing atmosphere

    7.5

  • William
      United States of America
    May 13, 2014

    History of hotel, architecture and attentiveness of staff

    Room water was warm to hot; no cold water out of tap for drinking. Lighting at bathroom morrow too subdued

    8.8

  • Anonymous
      Canada
    May 6, 2014

    the bb convention at the hotel and the location

    tom the drunk at the bar--kidding

    9.6

  • Anonymous
      United States of America
    April 29, 2014

    Our hotel experience was elegant, beautiful and romantic. I wish we knew ahead of time to make reservations for the French room and afternoon tea. It was our first stay, so we were unaware of the jacket dress code for the French Room, as well.

    9.6

  • Jeff
      United States of America
    April 29, 2014

    Beautiful hotel. Great location.

    AC didn't work the first few hours until they sent someone up. The bed was hidden kind of behind a wall, where the AC does not blow directly towards where you are sleeping. We booked a King Bed room, but got a Queen bed room. The clock in the room was 36 minutes too slow (glad we weren't on business depending on that). When housekeeping came after the first night, they didn't leave any of the face cleansers for my wife (like were in there when we got there), and they failed to leave any washcloths. Had to call downstairs to get this handled. Kind of a hassle when you are dealing with this quality of a hotel and small things like this should not be overlooked at an establishment such as this.

    7.9

  • Anonymous
      United States of America
    April 28, 2014

    Convenient location excellent staff comfortable room, though small

    Noisey. Despite the fact I was on the 11th floor, street noise was an issue. Also, garbage dumpsters in the area are emptied around 6:00am making a tremendous amount of noise. Room was a little pricy for the amenities. Room was not really set up to accommodate a business traveler who likes to work in their room. internet connection should have been included in the price of the room

    7.9

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