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Newest reviews for Balboa Bay Resort

  • Stephen
      United States of America
    August 25, 2014

    Comfort. Bathroom.

    Broken TV remote. Broken toilet seat.

    7.5

  • Anonymous
      United States of America
    August 17, 2014

    Friendliness of staff Updated construction throughout. Nice front desk reception, coffee shop, and eateries. They really know how to add fun, entertaining activities available on the grounds that is suitable for people of all ages.

    Gym for regular guests outdated and did break down on several occasions. I had the opportunity to stay on the club side another time I was visiting and the equipment there was top of the line but you will pay much more for your stay. The room furniture is needs to be updated. Same pieces since 2005 and showing their age.

    6.3

  • Anonymous
      United Kingdom
    August 6, 2014

    Patrick on the concierge The room was comfortable and spacious The cafe downstairs that you could pick up a coffee at fair prices

    Extortionate charges added into the bill for 'service' regardless of what we used Not being able to get access to the town car despite asking in excess of 8 times during our stay Location on a busy road, with no local restaurants open past 10pm and nothing in walking distance Clientele a bit older than we would have liked, all elderly and families

    6.3

  • Anonymous
      United States of America
    August 6, 2014

    The location was great, the pool was nice, beds were comfortable.

    The service from the front desk to the wait staff was horrible.

    6.3

  • Chuck
      United States of America
    August 5, 2014

    Rooms were very comfortable

    Bed selection from booking.com did not make it to their reservation system (wanted a room with two beds, but the reservation they had did not mention it)

    7.1

  • Mike
      United States of America
    August 4, 2014

    Consistent Staff and facilities Attention to details Pool

    Bar- Need to work out the bugs in new offering.

    10

  • Patricia
      United States of America
    August 3, 2014

    We stayed in a Superior room, #385. It was extremely spacious and had a huge balcony and a wonderful view of the water. We liked that in addition to the standard desk, there was a table with 2 upholstered arm chairs and an ottoman for lounging. Bathroom was updated, all marble, two sinks, soaking tub and separate shower. Staff were very courteous and not stuffy. Great food at A&O restaurant. Loved the stuffed dates. We will return !

    Only thing missing was an area for doing my makeup instead of standing at the vanity sink.

    10

  • Anonymous
      Switzerland
    July 28, 2014

    Nice hotel with nice and clean hotel rooms. The concierge and the personal in general was very helpful.

    The hotel is located directly at the quite noisy highway. The hotel is located quite isolated between other buildings - too bad it's not possible to walk along the harbor /beach.

    7.9

  • Pamela
      United States of America
    July 28, 2014

    Beautiful from the moment you pull up. I'm a single mom with 14 year old twin boys and we loved the location. They were very impressed with moms first choice on our own road trip up the coast. The room was a great size, extremely clean, and very comfortable. We arrived late and ordered a movie and room service. We had problems with the movie but the services were reversed without even asking. The food was great. They accomodated out late checkout. Of all the hotels we stayed at on our nine day road trip this was by far my favorite.

    The only problem I had was when I arrived they could not find my booking and that did take about thirty minutes to get straightened out.

    9.6

  • Anonymous
      United States of America
    July 27, 2014

    decor, location, view, entertainment

    9.2

  • Gregg
      United States of America
    July 23, 2014

    The location cannot be beaten. The rooms and common area of Balboa Bay Resort are beautiful and extremely clean. The staff was generally very pleasant and very helpful - particularly the valet service and the concierge. The food in the restaurants inside the hotel was great.

    The extra charges (resort fee, parking/valet fees) were a little excessive.

    9.2

  • Shiva
      United States of America
    July 22, 2014

    Excellent front desk person by the name of Katie. She was so helpful and welcoming and was able to offer us a great room.

    would have been great if regular guests at the hotel had the access to the beach, not only club members.

    10

  • Diana
      United States of America
    July 18, 2014

    There were two older ladies talking in the spa area and I'm not 100% certain, but it sounded like they made a racist remark about me, as I was the only (hispanic) minority I saw the entire weekend at the resort besides the staff workers. Very sad.

    7.5

  • Randy
      United States of America
    July 17, 2014

    excellent hotel with a wonderful view. you must get the bay view to really appreciate this hotel. staff is wonderful and the beds are awesome.

    the hotel restaurant was not my favorite. it was crazy expensive and not really my taste.

    9.2

  • Anonymous
      United States of America
    July 17, 2014

    It was a good and kinda quiet place where you can relax and enjoy ..

    i think there should be more choices on the menu of the Water Line restaurant like seafood being by the sea.. The food was good but we were expecting a variety of the seafood..

    7.5

  • Steve
      United States of America
    July 16, 2014

    We had a waterfront room, and it added to the enjoyment. The room and bathroom were large and well appointed. Bed was super comfortable. The stay was not cheap, but we still appreciated the wifi and bottled water and coffee in the lobby that were included. Smart! Food at the grill was good and the coffee was great. Service across the board was terrific.

    Saturday night bar scene was noisy. We enjoy leaving the door open for the sea air, but closing the door and putting on the a/c took care of the problem. Amazing sound proofing. Stuff was left over from the previous guest, but to be fair it was behind the lounge chair, and they were hard to see. Housekeeping more than made up for it by delivering a requested toiletry item, and cleaned up the mess within minutes, with apologies. Can't fault them too much.

    9.6

  • Michael
      United States of America
    July 13, 2014

    There is only one word to describe this place. Excellent!!!!

    10

  • Cheryl
      United States of America
    July 9, 2014

    Location Restaurant Staff

    Noisy receptions spilling over into hotel common areas. Remodel did not include the rooms and ours needed it.

    8.8

  • Howard
      United Kingdom
    July 8, 2014

    This resort has something for everyone . Great pool , small but perfectly formed beach , wonderful harbour setting with fine views over the Marina . The rooms were both comfortable and well equipped . Probably the best choice in the Balboa area.

    I was made aware in advance of booking , that there would be supplementary resort fee charge and little choice but to accept a Valet Parking option , although I do feel this would be better received if built into the room rate charge ( avoiding potential dissatisfaction ).

    9.2

  • Joann
      United States of America
    July 6, 2014

    Bay Area was beautiful

    Lots of hidden cost, my car was brought out to someone else, no one ever came up to help with my luggage after having to call front desk twice and staff saw my family and me carrying lots of luggage down stairs and didn't bother to help

    6.7

  • Anonymous
      United States of America
    June 26, 2014

    Pretty view, friendly helpful staff

    Dirty room, uncomfortable bed, lumpy pillows

    5

  • Anonymous
      United States of America
    June 22, 2014

    I loved the cleanliness and staff. The decor was beautiful!

    I didn't care for the location of the hotel. It was quite noisy but the good thing is that the windows keep the noise out when closed. I thought when I booked it that I would have a veiw of the harbor.

    7.9

  • Philip
      United Kingdom
    June 17, 2014

    Had two single beds instead of queen bed which was requested 4 months in advance and mattresses were so worn they were sloping to one side.. Was also dirty under bed and there were tablets dusgarded under bed also!!! (Not sure what they were) valet service was slow and was right on a noisy main road!! And no blackout blinds!! All I all terrible

    2.5

  • Jacqueline
      United States of America
    June 3, 2014

    All of it great place

    Nothing

    10

  • Anonymous
      Australia
    June 2, 2014

    Large rooms with Comfy beds and large bathroom! So luxurious!

    10

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