The Benjamin  

The staff, the kitchenette, the cleanliness, the location.

The refrigerator didn't work well.

location is good

Liked the corner room with 2 windows. Also had a refrigerator with room for non mini-bar items, plates, flatware and coffeemaker with coffee/tea/cream. And conveniently downstairs there is the 'National' full service restaurant and bar. Very good concierge and staff! A pair of shoes I had left behind were mailed back to me in two days.

There are only 2 elevators, which are extremely slow and seem to necessitate waiting almost every time.

The concierge was very helpful getting my airline check-in done with a change of seat assignment. staff is very friendly and helpful.

Price seems a bit high. I usually stay at The Benjamin when in NYC, but don't seem to get any price breaks.

Loved the pillow menu. Front desk employees were great. Room was small but we expected that. A nice stay.

I always liked The Benjamin, if you get the one bedroom suite you have a cute little apartment with a kitchenette, the bed is comfy and corner units have more windows.

The Benjamin needs to be updated, the rooms show sign of wear and tear. The cleanliness needs to be improved. I was disappointed in those two issues.

the location of the hotel its good ,, 10 minutes of walk to time squire and near from fifth avenue .

the cost is higher than it should be ,, the hotel its not luxury as described . according to the standard i known ,i think to be fair this hotel deserve 3 stars .

hotel is very good located to see the most important places in New York (5th Avenue, Central Park, Empire State Building).It's very close to subway. It's available a lot of cafe bars, delhi shops when you can eat, bakeries. Very nice staff, very clean.I is better to take the breakfast out of hotel. I recommend this hotel.

too noisy airconditioning and fridge in the room.There is no view from the room ( floor 14th)

great location walking distance to subway, 5th av, times square. Very comfortable bed and clean room.

The only slightly disappointing access was housekeeping. we had requested that the sofa bed be made up for the night and it wasnt and the last night we ran out of toliet paper.

I loved the touches in the washroom, including the crystal glasses and the gels lined up on the shower wall, and liked having a bathrobe available. I really liked the spacious feel of the room. Staff made me feel like a VIP.

There was no real cream for the coffee, just Coffeemate. In light of the price, I think the hotel should spring for real dairy products. City itself was grimier and more congested than I remember it. Price for room was high but not out of ordinary for midtown NY hotel, but prices generally in the city are outrageously high.

Great Location, classy atmosphere in the lobby, friendly reception team, convenient small kitchen in the suite

furniture in the salon of the suite to be updated, very small bathroom, toilet in the bathroom and not apart, restaurant "the National" very noisy

Location, spacious rooms, friendly staff, reasonable price for nyc

No business center, $14.95 charge for WiFi, $7 water bottles on night stand (should be complimentary), dull brown decor in (small) lobby, inadequate elevator service, floor #s in elevator hard to see, very noisy restaurant (National)

Location and quiet

Average hotel for more than average price

I like the attentiveness of the staff and the location.

I did not like the bed. The mattress was old and soft.

Plenty of space in the one bedroom queen suite, very comfortable. 25th floor feels like a small, intimate apartment building. Location is superb.

Cold weekend in NYC without heat in the room; staff was very accommodating with space heaters. Lobby is miniscule; not a place to spend time.

All good really. Room spacious and clean and staff pleasant and professional.

We had a wonderful time thanks to the personnel: very helpful, kind and accomodating...the restaurant is exquisite and the food excellent. The location is safe and close to all stores, restaurants . Our stay was definitly too short.

Booking.com didnt make the good room reservatiob, but Rich gave us a good compensation to make our stay more pleasant.

excellent location, very comfortable rooms. Beds and pillows are amazingly comfortable. the rooms are spacy and well designed. The staff is very friendly and helpful.i was there with three teenagers and we all had a great time

the mini bar items are outrageously expensive,,,

I like the location

I don't like the price

good and nice staff good location

price little high

Restaurant downstairs

No proper lobby area Conditioner & fridge so noisy kept me up Furniture terrible room had no character or comfort feel rate charged very excessive for room Will never come back

Front door & front desk staff were VERY friendly and helpful I was able to check in early after flying a red eye

Room was a bit worn (TV didn't work and needed to be fiddled with, some of the furniture had scuff marks). Not a big deal in the scheme of it all.

great staff, perfect comfortable and clean accomodations, not over the top, which i liked...down to earth luxury at a nice price in a perfect location

nothing I didnt like, they didnt restock the mini bar and we couldnt figure out how to control the temp..tiny stuff,,,excellent overall, thank you!!

centrally located, nice hotel, bellmen were friendly,

Elevator service slow, check in was slow , staff not familiar wit New york and places to eat etc, wanted a suite but could not get it due to room availability, National needs more options on the menu, takes to long to get a bucket of ice

Room were modern and very well appointed.The 12 pillow sleep menu was a delightful value added touch. The staff were welcoming and eager to offer information about the city and surrounding areas.