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Score from 285 reviews Very good 8/10

Newest reviews for The Best Western Pentagon

  • Adeel
      Canada
    August 27, 2014

    The breakfast was really good and the staff was very friendly.

    The rooms smell and I got sick after that. They need to upgrade their rooms.

    5.4

  • Daniel
      United States of America
    August 27, 2014

    Reasonable price, free breakfast and shuttle service are most appreciated.

    7.9

  • Anonymous
      United States of America
    August 25, 2014

    Free shuttle to metro

    9.2

  • Brian
      United States of America
    August 24, 2014

    It is very convenient to all of the attractions. It was clean. Breakfast was good. It is a great value. It is not modern, but clean and comfortable.

    10

  • Ryan
      United States of America
    August 21, 2014

    Reasonable rates for the location and facilities. Guarded outdoor pool. Continental breakfast. Free shuttle to Metro and Ronald Reagan National Airport. Staff helpful and courteous. Comfortable beds.

    Unable to access Wi-Fi from room.

    9.2

  • Lucina
      Brazil
    August 21, 2014

    location and facilities

    7.9

  • Fredrick
      Canada
    August 19, 2014

    Roches in my room

    5.4

  • Anonymous
      United States of America
    August 19, 2014

    Staff, complementary breakfast, clean rooms

    Outside of hotel was a little scary, not too clean (outside), no wi-fi; staff was trying hard to get someone to fix it and never happened (I stayed 3 days).

    8.3

  • Michelle
      United States of America
    August 19, 2014

    The breakfast was good. I was able to have something different every morning.

    Need more vans for shuttle service. Two hotels, only two shuttles. Need to leave more often. Like every half hour.

    5.4

  • Anonymous
      Canada
    August 19, 2014

    Room Size

    Unfriendly or rather helpless front desk staff. No Wi-Fi Internet during the entire stay. Coffee Maker in the room not working.

    3.8

  • Kate
      United States of America
    August 18, 2014

    The staff was very friendly and helpful. The shuttle to the metro station was very convenient. The hot breakfast offered many different options. A good place for the price.

    The wall paper was peeling in places, and the floor wasn't level (one corner was sunken). The bathroom, while clean, was in need of updating. And the pillows were odd, they were square rather than a normal rectangle.

    7.9

  • Anonymous
      United States of America
    August 17, 2014

    Room was nice. Free parking with breakfast.

    The check in lobby was scary. It needs cleaned up

    7.5

  • Jacqueline
      Canada
    August 17, 2014

    We liked the free hot breakfast, coffee all day long, the great pool, and having a sink apart from the bathroom.

    We didn't like that the pool only opened at noon.

    7.1

  • Barbara
      United States of America
    August 17, 2014

    Didn't like the size of the room or the old smell and dirty bathroom. Breakfast area wasn't either.

    5.4

  • Malcolm
      United Kingdom
    August 12, 2014

    Easy to find off the interstate. Good access and allocated parking. Shuttle to metro worked well. Breakfast good hot and cold to choose from. Checkout staff really helpful. Comfortable bed & good shower.

    Air on a bit noisy.

    10

  • Kheria
      United States of America
    August 10, 2014

    It is good for what we pay .i like the shatle and free break fast .

    7.1

  • Abdulelah
      United States of America
    August 10, 2014

    I don't like it

    No scure

    2.5

  • Jeff
      United States of America
    August 9, 2014

    The rooms were a little dated. The bathroom door did not shut and the tub was a little old and stained

    6.7

  • Xiang
      United States of America
    August 9, 2014

    Location and free breakfast

    noise from the hall way and neighbors even after 2AM!

    7.1

  • Kim
      Canada
    August 8, 2014

    The breakfast buffet. The ease of travel to the hotel. The local amenities.

    The rooms were noisy. The exterior hallway was not clean. The ice machines did not work - when I asked staff about another ice machine they pointed me to another one without any assurances that the one closest to our room would be fixed. The staff were not helpful. The room was very musty upon arrival - did not help that the AC was off but it was still a smelly room. The decor was dated. The parking lot was small.

    6.7

  • Marcus
      United States of America
    August 7, 2014

    Shuttle to metro was helpful, but more buses are needed. Had 30-40 min wait for shuttle to pick us up in the evening.

    Noisy neighbors, almost called police. Area seems unsafe. A/c was noisy and sounded like a plane taking off when it turned off and on. Breakfast was average. Will stay some place closer in and nicer next time in DC.

    6.3

  • Anonymous
      United States of America
    August 7, 2014

    We were happy with everything. Both staff and room.

    I would like a different pillow.

    8

  • Ruelito
      Canada
    August 6, 2014

    We were extremely satisfied with our stay, cheap rate but quality service and accommodation. I will definitely go back and recommend it.

    9.6

  • Shawn
      United States of America
    August 6, 2014

    Price location

    Smell, facilities, dirty, dark, old, thin walls, We checked out after one night and went to the Comfort in next door. The extra dollars were well worth the peace of mind. Do not stay there if you can afford a bit more per night

    4.6

  • Mohammad
      United States of America
    August 5, 2014

    I had a great time with my family. Kids love variety of breakfast. Staff (Spanish girls) at breakfast and staff at front desk (Asian guys) was extremely cooperative and professional. 2-3 minutes Checked in, less than 2 mins checked-out. Shuttle was very convenient and accurate. Parking was free and convenient. We had a great trip. Daily housekeeping was amazing.

    Pool area and water was not that clean.

    8.3

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