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Newest reviews for The Best Western Pentagon

  • Frank
      Switzerland
    September 15, 2014

    breakfast and its staff, reception staff was very friendly, rooms were very spacious, quiet location, shuttle to Pentagon City metro station was a good solution since I did not have a car. Overall very happy with my stay there.

    wifi in the room was not working on all my devices, no fridge/microwave in the room, shuttle could sometimes be a bit long to wait for (and full, which meant I had to let it go until next one came)

    7.5

  • Patricia
      United Kingdom
    September 13, 2014

    The rooms and beds were very good size. Staff were helpful and efficient. Breakfast good(included in the price). Rooms very clean with very comfy beds. Quiet location away from the hubbub of the city. Courtesy bus into town was good. Extra ones laid on when the first one was full.

    Courtesy bus frequency some times meant a long wait for the next one.

    9.2

  • Karen
      United States of America
    September 13, 2014

    The shuttle drive and lobby/check-in staff were EXCELLENT! I did not appreciate hearing a staff member being berated by a manager within earshot of hotel guests.

    Obviously, the management needs to be retrained or reprimanded for verbally berating a staff member where hotel guest could hear it. VERY unprofessional.

    7.5

  • Blanche
      United States of America
    September 12, 2014

    Location Cleaniness Peaceful Room was decent

    No refrigerator

    7.5

  • Anne
      United States of America
    September 6, 2014

    breakfast was good

    the phone did not work I found a piece of a broken light bulb in my bed. Luckily I saw it before I got in or I really would have had a bad cut.

    6.7

  • James
      United States of America
    September 3, 2014

    Location close to all major roads and highways. Great front desk staff. Good breakfast...lots of choices

    Internet for guests off of lobby was extremely slow.

    8.3

  • Cassandra
      United States of America
    September 2, 2014

    It was close to my brothers house

    I had an issue with the hot water in the shower it wouldnt cut off i did inform the staff because that need to be address

    4.2

  • Anonymous
      United States of America
    August 31, 2014

    The price but you get what you pay for..

    Huge Cockroaches in the bathrooms.

    6.3

  • Abdullah
      United Arab Emirates
    August 31, 2014

    Staff, breakfast, location

    No frige

    7.9

  • Adeel
      Canada
    August 27, 2014

    The breakfast was really good and the staff was very friendly.

    The rooms smell and I got sick after that. They need to upgrade their rooms.

    5.4

  • Daniel
      United States of America
    August 27, 2014

    Reasonable price, free breakfast and shuttle service are most appreciated.

    7.9

  • Anonymous
      United States of America
    August 25, 2014

    Free shuttle to metro

    9.2

  • Brian
      United States of America
    August 24, 2014

    It is very convenient to all of the attractions. It was clean. Breakfast was good. It is a great value. It is not modern, but clean and comfortable.

    10

  • Ryan
      United States of America
    August 21, 2014

    Reasonable rates for the location and facilities. Guarded outdoor pool. Continental breakfast. Free shuttle to Metro and Ronald Reagan National Airport. Staff helpful and courteous. Comfortable beds.

    Unable to access Wi-Fi from room.

    9.2

  • Lucina
      Brazil
    August 21, 2014

    location and facilities

    7.9

  • Fredrick
      Canada
    August 19, 2014

    Roches in my room

    5.4

  • Anonymous
      United States of America
    August 19, 2014

    Staff, complementary breakfast, clean rooms

    Outside of hotel was a little scary, not too clean (outside), no wi-fi; staff was trying hard to get someone to fix it and never happened (I stayed 3 days).

    8.3

  • Dr
      United States of America
    August 19, 2014

    Staff were caring and kind ,with a great smile . The transportation to near by malls and shops were nice and smooth . Breakfast was fine , with plenty of choices to eat,and the waffles was my treat. Great area for sightseeing ,both Va and DC . Very comfortable and peaceful sleep.

    The Wi-Fi never came on ,even after I called it in { twice} Had to use the computer in the Business lab.

    9.2

  • Michelle
      United States of America
    August 19, 2014

    The breakfast was good. I was able to have something different every morning.

    Need more vans for shuttle service. Two hotels, only two shuttles. Need to leave more often. Like every half hour.

    5.4

  • Anonymous
      Canada
    August 19, 2014

    Room Size

    Unfriendly or rather helpless front desk staff. No Wi-Fi Internet during the entire stay. Coffee Maker in the room not working.

    3.8

  • Kate
      United States of America
    August 18, 2014

    The staff was very friendly and helpful. The shuttle to the metro station was very convenient. The hot breakfast offered many different options. A good place for the price.

    The wall paper was peeling in places, and the floor wasn't level (one corner was sunken). The bathroom, while clean, was in need of updating. And the pillows were odd, they were square rather than a normal rectangle.

    7.9

  • Anonymous
      United States of America
    August 17, 2014

    Room was nice. Free parking with breakfast.

    The check in lobby was scary. It needs cleaned up

    7.5

  • Jacqueline
      Canada
    August 17, 2014

    We liked the free hot breakfast, coffee all day long, the great pool, and having a sink apart from the bathroom.

    We didn't like that the pool only opened at noon.

    7.1

  • Barbara
      United States of America
    August 17, 2014

    Didn't like the size of the room or the old smell and dirty bathroom. Breakfast area wasn't either.

    5.4

  • Ricardo
      United States of America
    August 17, 2014

    The breakfast and shuttle Thanks Ricardo from Wickenburg AZ

    Nothing to mention it

    8.8

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