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Newest reviews for Carlton Hotel, Autograph Collection

  • Anonymous
      Germany
    August 14, 2014

    I had a nicely furnished large room with a very comfortable bed (executive king room).

    Air conditioning makes the looby freezing cold. Breakfast is too expensive.

    9.2

  • Amanda
      United Kingdom
    August 9, 2014

    Centrally situated, a beautiful building and very helpful friendly staff. Was only staying the one night with my cousin and her daughter, but we all loved it. Clean,comfortable and the price was just right.

    Nothing.

    9.2

  • Jennifer
      United States of America
    August 7, 2014

    Location, decor, amenities, noise, restaurant and staff

    Cleanliness, worn out and damaged, needs to be better maintained.

    7.1

  • Julie
      United States of America
    August 6, 2014

    People were fabulous! Location is excellent and it is a great value

    10

  • Jennifer
      United States of America
    August 5, 2014

    Location, price, amentities

    cleanliness, customer services, attention to detail.

    6.7

  • Patricia
      United States of America
    August 3, 2014

    Convenient Location

    This venue used to be a beautiful stand-alone boutique hotel. It is now part of Marriott and the atmosphere is distinctly different. The building is tired and old, room amenities are poor, breakfast is not offered (only self-serve coffee) and the service staff appear to be over-worked/under-staffed and not highly motivated to provide good service......A disappointing stay....

    4.6

  • Deborah
      United States of America
    July 8, 2014

    The lobby was pretty The concierge was helpful The workout center

    Dirty hotel floors - smelled with debris We valeted the car and it was returned absolutely FILTHY (covered in mud) The hotel common halls smelled like skunk literally The facets in the bathroom had no screens on them so water sprayed everywhere

    5.4

  • Natalie
      United Kingdom
    July 5, 2014

    The room was huge!

    9.2

  • Anonymous
      United States of America
    June 27, 2014

    My son lives only 2 blocks away so I stay here often. Room service is excellent. Breakfast came in 15-20 minutes! I also like the pre-order option for room service that comes exactly the time requested. The luggage room is convenient when we checked out so we could spend the rest of the day (& night) in the city.

    10

  • Michael
      United States of America
    June 10, 2014

    Spacious, comfortable room and excellent food.

    We have stayed before and found their advertised "old world charm" to be in evidence. This time, the horrid loud disco music drove us out.

    7.9

  • John
      United States of America
    June 3, 2014

    Phillip at the front desk was very helpful. He also upgraded us to a larger room which was beautiful, very comfortable, and had a beautiful, spacious bathroom. Phillip also recommended a florist that was fantastic and very reasonable. The breakfast was very good and fast service, and large portions. We loved the mosaic both in the dining room as well as the reception. There are many personal touches in this hotel that made our stay a memorable experience.

    The elevators were a bit confusing, as there are 2 entrances and also the lobby is lower than the street entrance.

    10

  • Anonymous
      United States of America
    June 3, 2014

    Nice gym and lobby

    Room smelled from moist or something

    8.3

  • Nahid
      United States of America
    May 29, 2014

    the room was clean. the bed was comfortable. the location was convenient (within walking distance to greenich village, chelsea). i loved the parisian cafe upstairs.

    room service knocking on the door multiple times on the last day of my stay starting at a very early hour. they were very rushed to get me out. it was very agitating. i will mention that i did checkout on time. the bar was a terrible scene when i arrived back at the hotel late at night. very cheesy and not in keeping with the rest of the elegance of the hotel. i was also personally upset that the pool table was covered and not accessible when i arrived around midnight.

    8.3

  • Yukie
      United States of America
    May 8, 2014

    Very nice looking lobby.It is very old traditional style hotel.

    Bathroom is too small.

    5.4

  • Anonymous
      Israel
    April 23, 2014

    Overall, a good stay at the Carlton. The room was a good size (for NY) and the hotel lobby is very nice. There is complimentary coffee and tea.

    8.3

  • Anonymous
      Canada
    April 20, 2014

    The staff from front desk to the hotel bar were exceptional. It will be my hotel of choice when I travel to NY from now on.

    9.6

  • Stephen
      United Kingdom
    April 10, 2014

    All staff were very helpful. Specifically the porter on the entrance to the hotel.

    They tried to charge for a meal that we didn't have. But was sorted out.

    9.2

  • Koray
      Turkey
    March 24, 2014

    Nice Town Hotel. Great Location.

    AC doesnt work properly.

    7.5

  • Anonymous
      United Kingdom
    March 23, 2014

    Location Exercise Room Demeanour of Staff: Very friendly and helpful

    Quality of room, amenities, restaurant, menu were way below 4 star.

    5

  • Anne
      United States of America
    March 18, 2014

    Nothing

    Very small, cramped room with outdated decor and a ridiculously small bathroom with a defective faucet in the tub and a very slippery tub.

    4.6

  • Anonymous
      United States of America
    March 12, 2014

    They charged me something from minibar which I did not take it and I think the house keeping took it

    3.3

  • Michelle
      Canada
    March 12, 2014

    Luxurious lobby. Stylish & comfortable old world decor. Fantastic location. Close to subway and easy commute to all the attractions, yet quiet enough to retreat from the hustle & bustle. Great eateries close by. Knowledgeable & helpful concierge.

    Shower plumbing a bit problematic - testy. Business center was stiflingly hot.

    8.8

  • Anonymous
      United States of America
    March 11, 2014

    lovely spot for a night or two great value for Manhattan stay

    rooms quite small for extended stay Lounge off the a little worn, might be time for a clean up

    8.8

  • Latreina
      United States of America
    January 27, 2014

    Friendly

    Mold in the bathroom, made guest sick

    7.1

  • Anonymous
      United Kingdom
    January 12, 2014

    unable to make a tea or coffee, room service very expensive.

    7.1

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