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88 Madison Avenue, New York City, NY 10016, United States of America – Show map
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133 verified reviews
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Carlton Hotel, Autograph Collection's staff speaks: English
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Fitness Center, Massage
Food & Drink
Restaurant, Bar, Restaurant with Dining Menu
WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not needed) and charges apply.
Private parking is available on site (reservation is not needed) and charges may apply.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Up to two children under 18 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 20 per person per night when using existing beds.
One older child or adult is charged USD 20 per night in an extra bed.
One child under 2 years is charged USD 20 per night in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are allowed on request. Charges may apply.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 132 reviews
Value for money
Show reviews from:
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This hotel in Manhattan’s Upper West Side is a 10-minute subway ride from Times Square and 3 blocks from Central Park. It features a gym and rooms with 32-inch flat-screen TVs.
Score from 1054 reviews Good
This modern hotel features 5 restaurants. It is a 7-minute walk from Grand Central Station and 3 blocks from the 51st Street subway station.
Score from 914 reviews Good
The staff was very helpful and courteous. The lobby was absolutely beautiful, the location was wonderful, close to eateries as well as favorite NY sights!
The leather veneer on both arms of the chair had totally peeled away, paint on the ceiling in the room in one area was peeling, the white robe in the bathroom was stained yellow in several areas, but these were minor issues as the hotel is very charming!
The property is beautiful. The staff was very nice and went above and beyond to make our family trip to NYC for Christmas special.
Rude staff, super small beds (ours was supposed to be queen...was barely double). Would not go there again.
Spacious room Great lobby Nice decor
Plumbing issues with sinc and toilet. Reported the first day, still didn't get fixed.
After 9 PM there's only 1 person at the reception desk and 1 person who does the valet both for cars and luggage. The room service has an hour. We phoned at 10.30 for breakfast and they told us we had to order for brunch even if on the menu the breakfast hours for room service were till 11 AM. Same happened at night when we asked for 2 beers and they told us "go to the bar"..r u kidding me?!?! The view of the room was in the a.c. Pipes. I've traveled worldwide this is not a Carlton!..at least not in terms of service. Try to have this lack service at the Carlton in St Moritz, in London or in Milan. For us was not enough
Kant, one of the managers, is not good. They tried to charge me $200 for a phone call. And if I were not to complain, a lot, they would never have fixed the rate. So just for trying not to be honest, I don't recommend
Very expensive with no breakfast ,no kettle,no water unless you pay over the top prices . Would I stay again No .
Lobby, wide hallways, very quiet. Room and bathroom were well-designed for the tiny space. Loved the location.
The toilet was just two steps from the bed. I parked right in front, after the doorman told me it was free on the weekends. But I didn't realize I had to move before 7am Monday and got a ticket for $115!!
Great lobby, Lots of amenities, restaurant, piano bar, business center with free coffee all day, CLEAN hotel, subway a half a block away, spacious room, big bathroom, moulton brown products. This is going to be my go to hotel in NYC
We booked this hotel to celebrate our wedding anniversary. The staff was amazing, upgrading us to a king bed room and they sent us a bottle of wine with a hand signed card. They made our stay very special. We loved the hotel's location and its style. Overall an excellent hotel.
No coffee machine in the rooms and no coffee at the lobby
I had a nicely furnished large room with a very comfortable bed (executive king room).
Air conditioning makes the looby freezing cold. Breakfast is too expensive.
Centrally situated, a beautiful building and very helpful friendly staff. Was only staying the one night with my cousin and her daughter, but we all loved it. Clean,comfortable and the price was just right.
Location, decor, amenities, noise, restaurant and staff
Cleanliness, worn out and damaged, needs to be better maintained.
People were fabulous! Location is excellent and it is a great value
Location, price, amentities
cleanliness, customer services, attention to detail.
This venue used to be a beautiful stand-alone boutique hotel. It is now part of Marriott and the atmosphere is distinctly different. The building is tired and old, room amenities are poor, breakfast is not offered (only self-serve coffee) and the service staff appear to be over-worked/under-staffed and not highly motivated to provide good service......A disappointing stay....
The lobby was pretty The concierge was helpful The workout center
Dirty hotel floors - smelled with debris We valeted the car and it was returned absolutely FILTHY (covered in mud) The hotel common halls smelled like skunk literally The facets in the bathroom had no screens on them so water sprayed everywhere
The room was huge!
My son lives only 2 blocks away so I stay here often. Room service is excellent. Breakfast came in 15-20 minutes! I also like the pre-order option for room service that comes exactly the time requested. The luggage room is convenient when we checked out so we could spend the rest of the day (& night) in the city.
Spacious, comfortable room and excellent food.
We have stayed before and found their advertised "old world charm" to be in evidence. This time, the horrid loud disco music drove us out.
Phillip at the front desk was very helpful. He also upgraded us to a larger room which was beautiful, very comfortable, and had a beautiful, spacious bathroom. Phillip also recommended a florist that was fantastic and very reasonable. The breakfast was very good and fast service, and large portions. We loved the mosaic both in the dining room as well as the reception. There are many personal touches in this hotel that made our stay a memorable experience.
The elevators were a bit confusing, as there are 2 entrances and also the lobby is lower than the street entrance.
Nice gym and lobby
Room smelled from moist or something
the room was clean. the bed was comfortable. the location was convenient (within walking distance to greenich village, chelsea). i loved the parisian cafe upstairs.
room service knocking on the door multiple times on the last day of my stay starting at a very early hour. they were very rushed to get me out. it was very agitating. i will mention that i did checkout on time. the bar was a terrible scene when i arrived back at the hotel late at night. very cheesy and not in keeping with the rest of the elegance of the hotel. i was also personally upset that the pool table was covered and not accessible when i arrived around midnight.
Very nice looking lobby.It is very old traditional style hotel.
Bathroom is too small.
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