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Property Highlights

Free WiFi Guests consistently rate the WiFi as excellent

Places of Interest:

Times Square (0.1 miles)
Show map The Chatwal Hotel, A Luxury Collection Hotel

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Newest reviews for The Chatwal Hotel, A Luxury Collection Hotel

  • Sarah
      United Kingdom
    September 14, 2014

    Comfiest bed ever. Lovely linens and gorgeous pillows. Really quiet. Fresh coffee from the lobby each morning. Loved it.

    Nothing, really. We had a very small room with no view - BUT we got an incredible deal so really can't complain...

    9.2

  • Simon
      United Kingdom
    August 14, 2014

    Beautifully appointed hotel full of Art Deco charm. This hotel will not let you down and the pictures on the website reflect the very high standards of fittings and furnishing.

    Telephone system didn't always work room to room and remote control drapes were also a bit hit and miss. These aspects in no way detracted from the overall enjoyment of our six night stay.

    9.6

  • Anonymous
      United States of America
    August 12, 2014

    Staff is very attentive and warm. The beds are incredibly comfortable and the rain shower head is great and the entire bathroom overall is great. A really nice room overall. We received a very nice room upgrade even though we did not book direct with the hotel or Starwood - thank you.

    We were on the fourth floor in a suite, and Wifi was nonexistent in part of the suite. We were told that the signal does not carry to that part of the floor. There is no reason why more routers or repeaters could not be added to fix this.

    9.6

  • Anonymous
      United States of America
    July 29, 2014

    Good location that is close to Times Square without all the noise. Concierge was very helpful.

    Not a thing.....

    8.8

  • Anonymous
      United Kingdom
    June 4, 2014

    Good location Good food Great decor Comfortable

    Room was not ready at check in Service in the restaurant was slow and not attentive Missing small comforts like tea and coffee in the room which are nice for a long business stay

    9.2

  • David
      United Arab Emirates
    May 7, 2014

    Location is great. In mirror TV is really nice. Service is excellent and overall experience was really enjoyable.

    There were too many gadgets near the bed. Seemed to be a few different ways to set an alarm and was confusing. The controls for the curtains did not work very well. Overall great with few items in the rooms needing amending.

    8.8

  • Richard
      United Kingdom
    April 29, 2014

    From the minute we arrived to the minute we left all the staff treated us like we where the only guests, they were fantastic, always said hello, always smiling, nothing was a problem when you needed something, The room was absolutely perfect, it had everything you could possibly need, it even had heated toilet seats, which was a nice treat, the lifts were fast, the food in the restaurant was delicious, and the staff there are brilliant. The hotel is right in the heart of the city but when your inside it is so calm and relaxing that you think it must be quiet outside, it is perfect, I took my partner away on a special occasion and I wanted everything to be right for her and it was, she had a great time, you can shop all day and just drop your bags off during the day as it is so close to everything, The concierge even take your bags up to your room so you don't have to keep taking the lift up and down, All in all, this is the place to stay in New York, I reckon you would be daft to stay anywhere else, if you want the best, stay here, I did a lot of research before I visited this city and im glad I did, I will definitely stay here again

    Nothing, everything was exactly how I wanted it to be

    10

  • Branko
      Serbia
    April 15, 2014

    Pierre, the Concierge, is just AWESOME. From now on and until he's working there no need to look for a hotel in NYC.

    10

  • Keith
      United Kingdom
    March 25, 2014

    Great, friendly and helpful staff. Comfortable rooms.

    The Hotel seemed hidden away. Small swimming pool.

    7.5

  • Timothy
      Australia
    March 24, 2014

    The service and friendliness of staff was outstanding Will definitely return and recommend

    Meal service at the Lambs Club Bar upstairs was a bit slow

    9.6

  • Alvina
      Russia
    March 16, 2014

    Very good location in the middle of Manhattan.Stylish bathroom with a heated toilet bowl and large walk-in shower.Free coffee in the lobby

    quite dark in the room.I missed a furniture in the foyer:there are no place to put your bag or hang your coat Nevertheless,one of the best hotel i have ever stayed

    9.2

  • Anonymous
      Canada
    February 11, 2014

    horrible staff

    4.2

  • Trevor
      United States of America
    January 30, 2014

    Wonderful boutique hotel. Fabulous bathroom! Comfortable bed.

    9.6

  • Maite
      Switzerland
    January 27, 2014

    Lovely hotel, Art Deco style, fantastic staff ( without being overwhelming, most have studied at Hotel school in Switzerland at Reception). Very good restaurant. A mezzanine in which they have jazz singers on certain dates. Close to 5th Avenue shopping. I came for business and was able to conduct many meeting at hotel. always somewhere a quiet place.Perfect!

    9.6

  • Bernardo
      Portugal
    January 21, 2014

    No view from the Room

    9.6

  • Thomas
      United States of America
    January 4, 2014

    great location for theatre

    very expensive, as is everything in NYC

    9.2

  • Susanna
      Italy
    December 31, 2013

    One of the best hotel I never stay!, great charm and elegance.

    10

  • Anonymous
      Canada
    December 27, 2013

    staff were fantastic, rooms funky and clean. beautiful bathrooms. loved the small touches like chocolates left for us in the room and the make up towel. The heated toilet was an experience!

    rooms not very well lit. walls of our room were really thin so could hear people next door and don't think they were overly loud.

    10

  • Anonymous
      China
    December 4, 2013

    good location

    7.9

  • Marlene
      United Kingdom
    November 14, 2013

    staff were fantastic everything about the hotel was 5 star could not fault it in any way. fabulous

    nothing

    10

  • Amna
      United Arab Emirates
    October 25, 2013

    Staff very friendly Room and bathroom very nice

    No view in the room Breakfast not including Very expensive Small lobby

    7.1

  • Myriam
      Belgium
    October 20, 2013

    the location was perfect;the staff at the front desk and the concierge were very friendly and helpfull;the room was luxurious with great beds!

    the rooms were rather dark;there was little space around the lavabo in the bathroom to put your things;one of the girls who seated you in the restaurant was always pretty unfriendly

    8.3

  • Oxana
      Kazakhstan
    August 16, 2013

    Really noisy

    6.7

  • Guido
      Netherlands
    August 12, 2013

    The location is impeccable, Mr. Espinoza - the concierge - was extremely helpful.

    The night concierge service was lacking, the room (809) not worth the money; being next to the service door which was banged by the staff at any and all hours making a straight sleep impossible. When informed about this to the check-in/out counter we were simply offered a "sorry"... Not worth the money, unless you are lucky enough to get a room away from such door.

    8.3

  • Jan
      Netherlands
    July 19, 2013

    Location. Comfortable bar, nice staff.

    Pool is more like bath top. Very small gym.

    8.8

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