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Free WiFi

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IMAX Theatre at the Tropicana (0.2 miles)
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Newest reviews for The Chelsea Hotel

  • Anonymous
      United States of America
    August 28, 2014

    breakfast

    monday-room not cleaned-changed room. that night air-conditioner did not work and fire alarm went off around 11pm, no one came to check and front desk wouldn't answer phone. Tuesday morning changed room again.

    4.2

  • Monica
      United States of America
    August 26, 2014

    Proximity to the beach

    9.6

  • Anonymous
      United States of America
    August 24, 2014

    The nice part was the location close to beach, and easy to walk to other places.

    the outer appearance,the breakfast food.Seating type in breakfast restaurant.

    6.7

  • Anatoli
      United States of America
    August 22, 2014

    Dirty linen, no housekeeping, dysfunctional valet parking, low WiFi speed

    3.8

  • Anonymous
      United States of America
    August 17, 2014

    Polite and helpful staff.

    The first night I had to call the front desk from my cell phone because the room phone and TV didn't work. Maintenance came within 5 minutes with another phone and fixed the TV. Wallpaper was peeling in above a window and in the bathroom.

    6.3

  • Laurence
      United States of America
    August 17, 2014

    It was sort of an ocean view (tiny window facing the beach, big window facing the Trop). Very comfortable bed.

    Poor room service (no bread, no condiments) medium grade food. Clumsy valet process. There was a leak during the storms, but from where it came in (middle of the curtain track) there must have been an open window upstairs. Only a single head shower, and very poor pressure.

    7.1

  • John
      United States of America
    August 12, 2014

    Nothing

    Everything

    4.2

  • Amra
      United States of America
    August 10, 2014

    Room clean

    Restoran services in loby by pool

    7.5

  • Donna
      United States of America
    August 8, 2014

    the bed was comfortable and the bedding was plush, clean - plenty of pillows (King room Oceanfront), towels were very nice, it had a walk-in "rain" shower. I booked with booking.com and specifically was looking for oceanfront with king bed. Love the location, just off the boardwalk but oceanview. Didn't realize there was no casino but that probably kept the traffic (pedestrian and vehicle) down in the area. Located @1 block from the Tropicana - who's amenities were very nice. I would use the Chelsea again but pay better attention to the price I pay knowing now of all the extras that will be added.

    The Wi-Fi sign in was hit or miss. Our 11th floor hall smelled of smoke.The hotel entry area smelled of trash or smoke. Valet parking only. The décor was dated, details could have been repaired (cracked decorative panel over the refrigerator, dents in the bathroom door, bathroom exhaust fan didn't work, lobby area had trash and well worn furniture) no clothing hangers, one bar of soap for bath and sink use, no in room coffee. $13 for room service coffee along with valet fees of $14/day, luxury tax, state tax etc. that added up to an additional $83. Multiple other guests complaining loudly re: no a/c, rooms they didn't feel fit their on-line description.

    6.7

  • Brett
      United States of America
    August 8, 2014

    You can't beat the location. The pools are a bit small and the chairs on the 1st level could use cushions to lie on, but the atmosphere was good! There are bars at both pools. Rooms are clean,comfy beds but furniture is scraped up a little. All in all, great place especially if you get a deal!

    9.2

  • Gail
      United States of America
    August 8, 2014

    All the staff were pleasant. Helpful and courteous

    Happy hour should be offered at the pool bar especially during the nice weather. It was inside at the annex restaurant not very inviting or relaxing.

    9.6

  • Steven
      United States of America
    August 7, 2014

    Rooms were nice,good staff,location was good

    Sunday they had a pool party,plenty of rap music blasting l was on the 14th floor and it sounded like they were in my room,the elevator were framed with people,sometimes 20 or more they would just force themselves in,this was all day long,they were drinking and stank of pot smoke,4 of them were fighting,punching and screaming at each other the whole time on the elevator,I was horrified ❗they were acting up in the lobby and in front of the hotel,I could go on with this,for another 30min..i would never stay there again at any price

    6.7

  • Deshure
      United States of America
    August 3, 2014

    It was pretty nice, room was clean and the view was really nice. Room service did well cleaning the room when she came. Front desk was nice

    How expensive the snacks and things in the room were

    7.1

  • Rebecca
      United States of America
    August 1, 2014

    different because it did not have a casino. Good. I like it because it had two pools.

    n/a

    8.8

  • Robert
      United States of America
    July 31, 2014

    Hotel us clean, staff is friendly, location is good.

    Very long, slow check in process. Didn't get into the room until 4:15. Desk couldn't find my reservation. 5th floor pool bar not open during the week. Mediocre wifi reception. Used to love the private beach with chairs, umbrellas, and towels..along with food and drink service. $15 for chairs and umbrella. No beach service any longer. Lobby furnishings are shabby.

    7.1

  • Anonymous
      United States of America
    July 31, 2014

    Leaving the hotel

    Everything

    5

  • Barbara
      United States of America
    July 29, 2014

    Nothing

    Elevators didn't work Rugs were filthy Could go to the pool because of a private party on a Sunday Pool area when we were able to get to the next morning was dirty Would never stay there again or recommend it to family or friends. Actually not even to an enemy

    3.3

  • Marvin
      United States of America
    July 28, 2014

    I enjoyed everything, the staff was great!!!

    The parking, I feel that the hotel should offer free parking for its guess.

    10

  • Christopher
      United States of America
    July 26, 2014

    Could have small fridge in the rooms apartment size for drinks and small stuff

    7.9

  • Bryan
      United States of America
    July 22, 2014

    The hotel is nice, but décor is dated. The staff is very friendly and nice.

    Charged for parking. Mold in penthouse 3 bedroom. Wall paper in penthouse 3 peeling. Penthouse 3 pull out couch very uncomfortable. Pull out couch linen not fresh, necklace found in pull out. Made reservation for 4, only towels left for 3. No one manning the phone for room service, had to make several calls to get an answer. No coffee pot or refrigerators in rooms. Could only get room service during hours restaurant open. No snack machines or drink machines for other hours. Penthouse floor was very loud, hard to sleep.

    7.1

  • Richard
      United States of America
    July 22, 2014

    We were not happy with our stay. Called desk after unpacking our luggage notified them of problem water all over rug. They switch us to a smaller room no bell assist used As prior customers and always recommend the hotel we are sorry we will not be coming back

    4.6

  • Teri
      United States of America
    July 20, 2014

    Close to the beach. Nice comfortable bed,loved the bed pillows! Comfortable chair & ottoman. TV,alarm clock

    The shower pressure was very low and that's important for a beach vac,you always want a good shower! No balcony on ocean front room. Poor air conditioner.Only 4 hangers in closet.No frig or microwave.

    8.8

  • Ray
      United States of America
    July 20, 2014

    Room was very clean and comfortable, with nice amenities.

    The wi-fi was horrible. May as well not have had it. And to make matters worse, the hotel seemed to partially block my cell signal, so I couldn't even set up a decent wifi hotspot, which would have been much better with normal reception...

    7.1

  • Bekzot
      United States of America
    July 18, 2014

    they charged me for 50$ for "using the bar" we never even opened it

    7.5

  • Mujdat
      Turkey
    July 18, 2014

    We preferred this hotel for the location but the room was really dirty. Never go back again:-((((

    3.8

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