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501 Post Street, Union Square, San Francisco, CA 94102, United States of America – Show map
Excellent location – rated 9.3/10! (score from 612 reviews)
Rated by guests after their stay at The Donatello Hotel.
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614 verified reviews
They speak your language!
The Donatello Hotel's staff speaks: Chinese, Filipino, Spanish, English
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Sauna, Fitness Center, Massage, Hot Tub
Food & Drink
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 28 per day.
24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Business Center, Fax/Photocopying
Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating
Chinese, Filipino, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 612 reviews
Value for money
Show reviews from:
This boutique Union Square hotel, on the Powell Cable Car Line, is just a 2-minute walk from cafes and shopping at Tiffany's, Macy's and other popular stores. All guest rooms have free Wi-Fi.
Score from 900 reviews Very good
Around the corner from area attractions, including the Moscone Convention Center, and easily accessible from Chinatown, this hotel is centered in the heart of the city and offers comfortable...
Score from 866 reviews Review score
This hotel, in downtown San Francisco, features an indoor swimming pool and a hot tub. A flat-screen TV is included in all of the luxurious rooms.
Score from 277 reviews Very good
Centrally located in downtown San Francisco, this luxury 4-star hotel is one block from Union Square. It offers an Italian restaurant and rooftop lounge, a sauna, and spacious rooms.
Score from 427 reviews Excellent
Coffee in the room was not complimentary
We stay every time were in the city. Its a great place.
We do understand that there is the timeshare aspect which is fine . But... every time we stay we communicate we have an understanding of the timeshare and that we are not interested . There is still some pressure which is uncomfortable.
Too noisy. No exhaust in the bath. Not always enough towels left by staff.
We liked the location of the hotel and the room was large and comfortable. The hotel staff was very welcoming and helpful and the hotel was very clean.
I didn't like it that the so-called concierge service was actually the sales office for the time share shell vacation club. After giving us some tips about places to go around the hotel we got the invitation to a free breakfast which was the sales pitch for a vacation rental. I cancelled out, but still got a phone call urging me to reconsider.
I like the fact the hotel was central and that pretty much it was close to all ammenties.
Here's the thing if you book your stay please check that all taxes and extra charges are relayed to you at the time off booking. By the time my husband and I checked out we ended paying close to aud$900 for a three night stay. Def not not worth that much money to stay in a 3.5 star hotel.
comfortable bed, kitchenette (fridge, microwave, sink, crockery, coffee-maker, but no kettle) club lounge on top floor - open 0700 - 2130, free tea/coffee/newspapers, comfortable seating and heating, also open-air balcony around 3 sides of lounge - a pleasant place to sit and relax
No kettle in room - but managed to boil water in microwave for tea, etc A bit of street noise at night (I was on 9th floor facing east - a few nightclubs below with noisy late-night patrons on a couple of nights)
Great location near Union Square. MUNI, BART and cable cars are all within a few minutes walking distance. Lots of places to eat around this area. Really glad we chose this hotel for a first visit to the city. Very welcoming doormen and desk staff. Fantastic concierges who were very helpful - including arranging postseason baseball tickets behind home plate! Staff here are a real asset to the hotel. Huge room with small kitchenette - coffee machine, microwave, fridge and sink. Gym, jacuzzi and club on top floor with comfy sofas and a small roof terrace (no real view but nice on a hot day). We would definitely come back here.
Very minor point but it was annoying to have to log in to wifi every time you re-entered the hotel.
location facilities staff
Returning to an uncleaned room at 4:00pm slow wifi and having to sign on over & and & over & over ....
Great room rate for this hotel through booking.com. Perfect location for my needs. Clean, classy and lots of dining and shopping options in the vicinity. Near all transport. Definitely a fun place to stay in the heart of it all.
I didn't like the press to attend the seminar for the vacation club. Had to politely decline several times. Also was not at all happy with the "city" imposed room taxes and fees amounting to almost $50. per day. Not the fault of the hotel but I think guests should be aware of this extra cost.
Large room, quiet, great location, very comfortable bed,the top floor lounge was very pleasant.
The airconditioner didn't work, making if hot and stuffy at night. This meant we didn't sleep well.This wasn't rectified even though we told the desk staff about the problem. The kitchenette would benefit from a few more appliances such as a kettle and complimentary teabags and milk.
Size of room was great-bed was comfortable-bathrobes were nice-TV in bathroom was nice upgrade-staff was very friendly and helpful. Location awesome for theaters and shopping
Bathrooms were not as nicely maintained as I thought they would be compared to rest of room-housekeeping did not restock kitchen area-requested quiet side of hotel-faced Post street-noisy
Located very close to Union Square. Surrounded by lots of bars and restaurants. Very kind personnel. Very comfortable bed.
Lot of noise coming from the outside. Windows did not close properly. Restaurant has an average quality but it is extremely expensive. No minibar neither vending machines. Breakfast only in room service, poor relation price/quality
Staff were very nice and always available
Grungy room decor and poor lighting
Good size room & location
Hotel added a charge of 1% & called it Moscone Renewal Fee. I went to Sonoma for 2 days & stayed 1 block from Donattello & they said there was no such fee.
Good Staff, good facilities, very comfortable room.
location is pretty central. staff is super nice and very helpful
the free wifi was so slow, it was un usable had found human hair in the shower and on the shower floor, I was so tired I just didnt bother complaining. but it was painful. place is out dated.
Location,Location,Location; the spaciousness of the rooms, the excellence in customer relations: especially kudos the Jesus!
The every constant noise in room 617 !!! fix it!! It is extremely annoying, ruins our sleep quality and has been on going for months!! What will it take to do something about it????
Location and facility
Room was large, comfortable with kitchenette including dishware. Restaurant was small but we had good food each time we ate. Good location and price was reasonable considering the othe pricey hot,ds in the area
It would have been nice to have Restaurant that served breakfast and lunch however there are choices close by
Very impressed with the Donatello. Jesus the front desk person was so beyond helpful and nice it made staying at the hotel even more enjoyable. Rooms were clean and nicely appointed. Very nice to have a fridge and microwave in the room. We will definitely stay there again.
The hotel has an excellent location. Just 1block from Union square. Walking distance to shopping, restaurants, and theaters. The rooms are large and very comfortable.
The is almost no insulation in the windows and we could hear celebrations on nearby Union square all night long Saturday night.
Staff was fantastic, both in the hotel, and parking. Very friendly, and caring people. They really made us feel comfortable, like we've been coming for years. Hotel room was great and comfortable. We really loved our stay at the Donatello
We have no complaints. It was a fantastic trip, and we'll be coming back next year.
- Very comfy bed - Room was spacious - Good and helpful staff - Location
- Wifi was a bit slow
The people at concierge is helpful and they have a lot of information for the travellers such as the restaurants and the tours.
The speed of the network is slow.
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