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501 Post Street, Union Square, San Francisco, CA 94102, United States of America – Show map
Excellent location – rated 9.3/10! (score from 726 reviews)
Rated by guests after their stay at The Donatello Hotel.
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724 verified reviews
They speak your language!
The Donatello Hotel's staff speaks: Chinese, Filipino, Spanish, English
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Sauna, Fitness Center, Massage, Hot Tub
Food & Drink
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 28 per day.
24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Business Center, Fax/Photocopying
Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating
Chinese, Filipino, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 726 reviews
Value for money
Show reviews from:
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Score from 2255 reviews Good
Centrally located in downtown San Francisco, this luxury 4-star hotel is one block from Union Square. It offers an Italian restaurant and rooftop lounge, a sauna, and spacious rooms.
Score from 439 reviews Excellent
This downtown San Francisco hotel is 1 block from Union Square and the Hallidie Plaza, which features a cable car stop. The hotel offers massage services and a tour desk.
Score from 2117 reviews Very good
The hotel does not offer breakfast, but there are plenty of affordable breakfast restaurants close by.
I would definitely recommend this hotel for families. Nice concierge level with complimentary coffee and tea until 10:00 pm everyday. They had a free wine and cheese event one day but we did not attend. Loved the room with large flat screen tv, tv in the bathroom, nice kitchenette, and decent pull out sofa bed for the kids. Room is spacious by San Francisco standards! And it was quiet too.
Did not like the sales presentation that we felt was pretty much forced on us
We loved the location and the rooms and the staff and the conciere facility
It was not clear that this was not a hotel. Be prepared for no maid service. This was not made clear at the time of booking. Also be prepared for a timeshare sales pitch.
A bit of a hard sell to go to presentation to become a time share purchaser.
Great location, good kitchen facilities & took full advantage of free hot drinks in the club lounge.
Shower faucets were very difficult to get warm water,either too hot or too cold. Ours broke on 2nd night. No hot water& shower HD wouldn't work.Had to change rooms in middle of the night,put us in handicap rm. Not as nice as our 5th floor rm
Staff friendly,courteous,helpful,attentive. Bed & pillows comfortable. Had small fridge,microwave,sink,in room safe
Wi-fi was very slow, apart from this there's no negative point for this hotel
Location is really excellent, rooms are clean and really big and comfortable
Great Location; friendly staff; top floor lounge; Large rooms with a kitchenette. Did I say great location?
The only thing that irritated me was that I used the complimentary coffee the first day, and it was not replaced for the 2nd day, leaving me with only decaf.
The room was large and clean, and well appointed.
Comfy room and clean, loved the free WiFi.
There was no coffee at 6 in the morning when we had to leave :(. The club house didn't open til 7? The sofa bed was not made up
I loved the tub. I loved the location
Small bathrooms, room wasn't cleaned on first day & cleaned very late on the second day.
Location, kitchenette, fridge & microwave in room, comfy bed, TV in bathroom, lots of TV channels.
Unfortunately, it was very loud outside of the hotel. The garbage trucks/traffic and loud people made it hard to relax at first. After the first night I guess we got use to it. Also, the staff helped us organize our stay but pressured us to sit and watch a two hour session to learn about time shares. She eventually gave up and we were fine but I was disappointed that we felt pressured.
The room was very clean and the staff was very helpful. They helped us plan out our stay and recommended great tourist spots! The room was comfortable and clean. The location was right near Union Square and it was easy to hop on the trolley or bus to get everywhere. We would stay here again!
Neighborhood below Union Square was less than ideal in terms of cleanliness and homeless people, but it was still very safe (at all hours) and not a problem otherwise.
Staff were very pleasant, facilities were more than adequate, beds were very comfy. Also appreciated their assistance in shortening my stay without any hassles. Really enjoyed the hotel and surroundings.
Our only complaint was that the wireless internet was slow.
Our room was large and bed was super comfortable.
The staff was very friendly and super helpful.
around the otel ın the night homeless dangerous people.
you can reach ever places easly from this otel.location is ok.
The free wifi is so bad that for all intents and purposes it should be considered to be absent
The noise from the street can be a bit loud and they need better blinds for the smaller side windows. The room was too bright!
I loved the location and the size of the room. The bed was super comfy and the room was gorgeous!
Right in the middle of downtown San Francisco. Union square area, restaurants, shops and mall walking distance. Room is very clean, staff are friendly and they give you a map and show the tourist spots on it to put you on your way!
The room we stayed in was above an extremely noisy street. A club down below was unbearably noisy
The location is within walking distance of a great deal of city amenities including great restaurants, shopping and Bart
Top floor coffee place should have some snacks
It has a microwave and a fridge, but no plates or utensils, so bring your own if you want to eat leftovers.
Great location, just walk outside to great restaurants. Room was new and beautiful. Everything was top notch.
had booked two separate stays at this location due to its proximity to our business meeting. Had a death in the family causing me to cancel said reservations. Received a cancelation acknowledgement; However it was only for one of the two bookings. Management unwilling to even spilt the difference.
I didn't have replacement of shampoo and conditioner, I know, it is peanuts, but it counts.
I liked to have everything nearby, can walk around without car.
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