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501 Post Street, Union Square, San Francisco, CA 94102, United States of America – Show map
Excellent location – rated 9.4/10! (score from 723 reviews)
Rated by guests after their stay at The Donatello Hotel.
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725 verified reviews
They speak 4 languages
The Donatello Hotel's staff speaks: Chinese, Filipino, Spanish, English
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WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 28 per day.
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 723 reviews
Value for money
Show reviews from:
This downtown San Francisco hotel is 1 block from Union Square and the Hallidie Plaza, which features a cable car stop. The hotel offers massage services and a tour desk.
Score from 2173 reviews Very good
Located in the heart of downtown San Francisco and just a 5-minute walk from the Powell Street subway station, this Hilton features an on-site Starbucks and a beautiful courtyard pool.
Score from 2311 reviews Good
Named on the National Register of Historic Places, this hotel offers Victorian charm combined with modern amenities and is a short walk from area attractions, including cable car lines.
Score from 2216 reviews Good
Situated next to the the Moscone Convention Center, this downtown San Francisco hotel offers luxurious rooms with a flat-screen TV. Facilities include an indoor pool, a gym, and a hot tub.
Score from 1616 reviews Very good
May 21, 2015
Great location; pleasant and helpful staff; kitchen facilities were a nice bonus
May 21, 2015
May 18, 2015
At check in nobody seemed to know what was going on. The front desk manager said they could hold our passports in the safe as we were too early to check in, then someone else said they couldn't because the safe was full. They said the bell boy could hold the passports in their safe and to leave them out the suitcase, then the bellboy said they didn't have a safe and to lock our passports in the suitcase. They then said the bags would be put in our room for when we got back later, and when we got back the front desk thought the bags had been taken up but hadn't - it was just unorganised chaos! The worst part was when we checked out and paid for everything, went for breakfast and when we came back they charged us for a full day's worth of valet parking! We queried it and said that it wasn't acceptable and the front desk said they couldn't do anything because the valet was a separate company. No ownership from anyone on anything. They are only worried about guests on a timeshare. Also - the 'spa facilities' are rubbish and hardly worth a mention.
The room had been newly decorated and it was a lovely size. The bathroom also had a TV in the mirror which was great while I was getting ready
May 17, 2015
- Wlan the worst I ever had and I was on a Buisness trip (even in Cambodia it was better). - In the bathroom still hairs of other people - No breakfest
- Big room - Staff was OK - Location very good
May 16, 2015
Excellent location. Very spacious room, very comfortable place. Attended club room with nice facilities. Also includes free happy hour with wine Fridays. Very remarkable concierge services.Very friendly staff..
May 12, 2015
But the room service is bad
Every thing is ok
May 12, 2015
The WiFi was terrible in the room. If you think you'll do work from the room, don't expect it. The signal seemed fine in the club area but room was worse than dial-up kind of slow.
The staff was very accommodating, friendly. For those who don't mind a short walk, are within quick distance to several forms of public transportation, Moscone center or other top locations in the city.
May 10, 2015
Being pitched for time-share upon arrival after a very long flight. The internet connection was very bad. Tired decor.
Large room and big bed.
May 9, 2015
After one day without service we had to ask to clean our room. Very small gym opens at 7am?
Hotel is located in the center of the city near Union Square, perfect gateway for escapeds. Room is very big and comfortable, new, modern with huge bad and sofa.
May 6, 2015
cleaning of room was done sometimes late in the afr-ternoon
staff was helpfull
May 5, 2015
Wall is to thin, you can hear everything in the hallway And rooms.
Everything is close.
May 2, 2015
Services in the room is not OK.. Coffee, tea is not replace everyday.. No liquid soap.
May 1, 2015
Immediately after check in you are handed off to the "concierge" who turns out to be the time-share sales rep. Real concierge is on the 10th floor
Great location to trolley, bus and cable car. 3 casual restaurants within a block for inexpensive breakfast but also a very nice Italian restaurant on site for a special dinner. Loved our very large room on the 5th floor with terrace. Treated very well by every one of the staff.
April 30, 2015
location of the hotel was perfect..room was comfortable and clean..
April 24, 2015
The hotel does not offer breakfast, but there are plenty of affordable breakfast restaurants close by.
I would definitely recommend this hotel for families. Nice concierge level with complimentary coffee and tea until 10:00 pm everyday. They had a free wine and cheese event one day but we did not attend. Loved the room with large flat screen tv, tv in the bathroom, nice kitchenette, and decent pull out sofa bed for the kids. Room is spacious by San Francisco standards! And it was quiet too.
April 21, 2015
Did not like the sales presentation that we felt was pretty much forced on us
We loved the location and the rooms and the staff and the conciere facility
April 19, 2015
It was not clear that this was not a hotel. Be prepared for no maid service. This was not made clear at the time of booking. Also be prepared for a timeshare sales pitch.
April 19, 2015
A bit of a hard sell to go to presentation to become a time share purchaser.
Great location, good kitchen facilities & took full advantage of free hot drinks in the club lounge.
April 18, 2015
Shower faucets were very difficult to get warm water,either too hot or too cold. Ours broke on 2nd night. No hot water& shower HD wouldn't work.Had to change rooms in middle of the night,put us in handicap rm. Not as nice as our 5th floor rm
Staff friendly,courteous,helpful,attentive. Bed & pillows comfortable. Had small fridge,microwave,sink,in room safe
April 18, 2015
Wi-fi was very slow, apart from this there's no negative point for this hotel
Location is really excellent, rooms are clean and really big and comfortable
April 17, 2015
Great Location; friendly staff; top floor lounge; Large rooms with a kitchenette. Did I say great location?
April 16, 2015
The only thing that irritated me was that I used the complimentary coffee the first day, and it was not replaced for the 2nd day, leaving me with only decaf.
The room was large and clean, and well appointed.
April 16, 2015
Comfy room and clean, loved the free WiFi.
April 14, 2015
There was no coffee at 6 in the morning when we had to leave :(. The club house didn't open til 7? The sofa bed was not made up
I loved the tub. I loved the location
April 13, 2015
Small bathrooms, room wasn't cleaned on first day & cleaned very late on the second day.
Location, kitchenette, fridge & microwave in room, comfy bed, TV in bathroom, lots of TV channels.
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