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501 Post Street, Union Square, San Francisco, CA 94102, United States of America – Show map
Excellent location – rated 9.4/10! (score from 688 reviews)
Rated by guests after their stay at The Donatello Hotel.
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374 properties in San Francisco
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686 verified reviews
They speak your language!
The Donatello Hotel's staff speaks: Chinese, Filipino, Spanish, English
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Sauna, Fitness Center, Massage, Hot Tub
Food & Drink
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 28 per day.
24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Business Center, Fax/Photocopying
Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating
Chinese, Filipino, Spanish, English
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Extra beds are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 688 reviews
Value for money
Show reviews from:
This San Francisco hotel features an on-site restaurant and warmly decorated rooms with a 42-inch flat-screen TV and a CD player. The Golden Gate Bridge is just 6 miles away.
Score from 1487 reviews Very good
Named on the National Register of Historic Places, this hotel offers Victorian charm combined with modern amenities and is a short walk from area attractions, including cable car lines.
Score from 2001 reviews Good
This downtown San Francisco hotel is 1 block from Union Square and the Hallidie Plaza, which features a cable car stop. The hotel offers massage services and a tour desk.
Score from 2212 reviews Very good
This San Francisco hotel is in Union Square, a 5-minute walk from the Powell Street cable car line. It features an outdoor pool and rooms with an MP3 connection.
Score from 453 reviews Very good
spacious. excellent staff and facilities and service, great location!
shower is kind of complicated to use
Great location if you want to walk around the city and see sites. All members of the staff I interacted with were a joy and very helpful. The room was clean and updated.
The bed was very very uncomfortable. I understand this is a personal preference but my back is still hurting. The large windows were great for sunlight during the day but at night could hear everything going on outside the club that was across the street. The WiFi was the biggest disappointment - barely usable on a mobile device.
Room was huge! Great setup, spectacular experience in SF
Room got a little loud at night, being so close to Union Square.
The room was large and the location was very convenient.
Hotel is now a timeshare and the sales staff harassed us mercilessly. Room service was poor.
Comfortable accommodations and a convenient location.
spacious , modern, friendly staff
Desk with no outlets. Extremely slow and annoying wi-fi
Business club on the room level with complementary drinks and wifi
Wifi in our room was weak and I was disconnected from my software online several times.
Location, comfortable room
No breakfast offered.
After check in we were sent over to "concierge" who was selling timeshares The breakfast meeting for 1.5 hours was hard sell and the "free" 2 night hotel stay given for free had total blackout and impossible to reserve do not go to the timeshare meeting!
Kitchen facilities and room were well done. Lots of space in the room.
Window noise; windows need replaced. Bathroom tub slow to drain.
Large room and comfy bed
Noise from street.
Friendly staff Good size rooms They made an extra room available for our friend at the last minute on Saturday night. Convenient and safe location
Vacation Club solicitation - tho lighthanded
Room size, bed comfort
Terrible internet, really really slow (almost like not having any) I got pushed into a resort sales pitch by an overly eager concierge taking up at least 10 minutes after check-in. Really never had that in any hotel. Room only gets cleaned every 4 days, but no one tells you and certainly not advertised at booking. On first check-in had room 506 even though I asked for quiet room. Terrible night, like sleeping on the street. Then moved to 1009 which was much better.
Remodeled rooms are nice overall. Beds, towels nice.
Shower Curtin a joke, does not slide to open and close easily. Need real creamers in rooms, upgrade coffee. Two night stay, did not clean counter or restock.
Tv is built into the bathroom mirror. Haha. Very central location, great staff, great bed. Top floor has room to relax with coffee and share with others, also a tourist officer is available there and very knowledgeable and helpful.
We had to move rooms after the first night, it was sooo noisy. Also on arrival we were told that they wanted us to enjoy our stay so much that they were giving us a free breakfast and $100 spending money. We were not told it was for a timeshare meeting. Beware!
The Valet was efficient, location was within walking distance to Union Square, bed was big and comfy.
During check-in we were put through a lengthy explanation with the conceirge trying to sell us tickets to tours and to join their club. They also told us breakfast was complimentary which in fact there was no breakfast at all......they gym was okay but th bathing facilities were shoddy.
Spacious room, tasteful decor. Quiet environment.
It would have been appreciated to have the breakfast room service menu replaced daily.
A lovely big room with a comfortable bed
Seem trivial to complain but I would have liked coffee available in our room without having to pay for it.
As soon as you check in they invite you to a free breakfast and all kinds of deals to attend their timeshare sales pitch. I had no idea it was a timeshare hotel. Not even a free bottle of water in the room and no where in the hotel to buy one.
Loved the location, so close to Union Square. Having the kitchen facilities also helped us in saving money. The club area upstairs was brilliant and clean.
No detergent to wash up the dishes after dinner to use again for breakfast. No kettle for boiling water, not all guests drink coffee
Spacious, clean, modern, comfortable and a quick 3 minute walk to Union Square.
A little noisy when staying in a room facing the street.
Easy walking distance to just about everything you would want to see in the area ,close to cable trams, transport, shopping. On the fifth floor but very quiet, had a room with a terrace with outdoor seating. Very friendly and helpful staff.
The cost and the quality of the meal I got from room service. $17 for a dry bun with a patty of meat ,slice of tomato, lettuce leaf, couple of slices of raw onion and small bowl with ketchup and handful of very thin fries, the parsley soup wasn`t much better for $11.with tax and gratuities cost was $38+
Clean and comfortable.The location is so great! I would recommend it after all.
We asked for another quilt for sofa bed but the answer was only blanket provided. There was a little noise from the outside but it is okey for sleep. Parking is a little expensive.
Quite old hotel
Great centrally located hotel close to Union Square and within easy access of transport to all tourist locations. The rooms have been recent renovated and are very generous in size. The king room easily accommodated a family of 4 and the king size bed was super comfy. Would stay there again and worth a stay. Thought it was very good value fur money.
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