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501 Post Street, Union Square, San Francisco, CA 94102, United States of America – Show map
Excellent location – rated 9.3/10! (score from 659 reviews)
Rated by guests after their stay at The Donatello Hotel.
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383 properties in San Francisco
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659 verified reviews
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The Donatello Hotel's staff speaks: Chinese, Filipino, Spanish, English
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Sauna, Fitness Center, Massage, Hot Tub
Food & Drink
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 28 per day.
24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Business Center, Fax/Photocopying
Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating
Chinese, Filipino, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 659 reviews
Value for money
Show reviews from:
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This San Francisco hotel features an on-site restaurant and warmly decorated rooms with a 42-inch flat-screen TV and a CD player. The Golden Gate Bridge is just 6 miles away.
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This downtown San Francisco hotel is a block from Union Square and the Hallidie Plaza, which features a cable car stop. The hotel provides massage services and a tour desk.
Score from 2186 reviews Very good
Located a 2-minute walk from Union Square and a classic Cable Car stop, this San Francisco hotel is in the heart of downtown San Francisco's shops, galleries and restaurants.
Score from 700 reviews Very good
Remodeled rooms are nice overall. Beds, towels nice.
Shower Curtin a joke, does not slide to open and close easily. Need real creamers in rooms, upgrade coffee. Two night stay, did not clean counter or restock.
Tv is built into the bathroom mirror. Haha. Very central location, great staff, great bed. Top floor has room to relax with coffee and share with others, also a tourist officer is available there and very knowledgeable and helpful.
We had to move rooms after the first night, it was sooo noisy. Also on arrival we were told that they wanted us to enjoy our stay so much that they were giving us a free breakfast and $100 spending money. We were not told it was for a timeshare meeting. Beware!
The Valet was efficient, location was within walking distance to Union Square, bed was big and comfy.
During check-in we were put through a lengthy explanation with the conceirge trying to sell us tickets to tours and to join their club. They also told us breakfast was complimentary which in fact there was no breakfast at all......they gym was okay but th bathing facilities were shoddy.
Spacious room, tasteful decor. Quiet environment.
It would have been appreciated to have the breakfast room service menu replaced daily.
A lovely big room with a comfortable bed
Seem trivial to complain but I would have liked coffee available in our room without having to pay for it.
As soon as you check in they invite you to a free breakfast and all kinds of deals to attend their timeshare sales pitch. I had no idea it was a timeshare hotel. Not even a free bottle of water in the room and no where in the hotel to buy one.
Loved the location, so close to Union Square. Having the kitchen facilities also helped us in saving money. The club area upstairs was brilliant and clean.
No detergent to wash up the dishes after dinner to use again for breakfast. No kettle for boiling water, not all guests drink coffee
Spacious, clean, modern, comfortable and a quick 3 minute walk to Union Square.
A little noisy when staying in a room facing the street.
Easy walking distance to just about everything you would want to see in the area ,close to cable trams, transport, shopping. On the fifth floor but very quiet, had a room with a terrace with outdoor seating. Very friendly and helpful staff.
The cost and the quality of the meal I got from room service. $17 for a dry bun with a patty of meat ,slice of tomato, lettuce leaf, couple of slices of raw onion and small bowl with ketchup and handful of very thin fries, the parsley soup wasn`t much better for $11.with tax and gratuities cost was $38+
Clean and comfortable.The location is so great! I would recommend it after all.
We asked for another quilt for sofa bed but the answer was only blanket provided. There was a little noise from the outside but it is okey for sleep. Parking is a little expensive.
Quite old hotel
Great centrally located hotel close to Union Square and within easy access of transport to all tourist locations. The rooms have been recent renovated and are very generous in size. The king room easily accommodated a family of 4 and the king size bed was super comfy. Would stay there again and worth a stay. Thought it was very good value fur money.
great location in the heart of SF.
The conciergerie for the advices and reliabilities. The room for the space, comfort and facilities. The location, for being so closed to Union Square, and to the main public transportations.
The night club in front of the hotel, a bit noisy after midnight. The spa that could be "refresh" a bit (quite old)
Very good location
- apple basket at reception - free coffee, tea, chocolate on top floor - lounge, balcony, jacuzzi, gym are nice extra, sauna would be as well but couldn't get it to work while there - to have a fridge and cutlery in the room was nice - our room was quite spacious
- no light in the bathroom for 20h without any compensation - coffee but no tea facitities in bedroom - our bathroom seemed not to be cleaned a whole week (hair everywhere) - empty toiletries and towels on the floor were some days not replaced just disappeared
The location was good. The room was clean and modern with nice decor. The room was well heated. The TV was HD and large. There was a good supply of hot water and the shower was good. We were able to check in 3 hours early and store our luggage while waiting to check in. Staff were mostly polite and friendly.
The 'kitchenette' was almost useless as no toaster or kettle was provided. We were given a toaster when we asked for one but it didn't pop up the toast and had molten plastic. We had to microwave each cup of water separately to make a cup of tea. The wifi was very slow. Some staff were helpful but the young woman at the front desk said she had moved to SF recently. The housekeeping staff left the wrong number of towels and removed all our cups one day and didn't replace them.
The staff was great!
Bathroom should have been cleaned better.
The location was incredibly good, the staff and facilities were awesome as well. Not too expensive, which is weird for San Francisco
When it comes to room service, the service sometimes was poor, but aside of that, it was all good
The hotel location. The rooms are very confortable.
The "second" day cleaning of the room.
the location is excellent, a block away from Union Square, walking distance to public transport. the room is very comfortable, big bed with lots of pillows, nice facilities for a quick meal (microwave, sink, small fridge) and a tinsy cuisinart coffee maker thats perfect. I liked the quality of soap/shampoo/etc which was replinished daily.
a bit noisy (street noise) but it didnt bother me. would have really liked if the complimentary coffee sache that came with the room the 1st day had been replenished everyday.
Booked a king size room with sofa bed and was surprised at large size of room. Mirowave and cutlery provided.
Met a storm there during the stay and power supply was cut till about noon. Shld have a staff at hand to explain to guests instead of leaving us wondering what was going on. Perhaps they thought we will go lobby to check. But with 7 storey to climb... Some complimentary water or snacks would have been appreciated.
The location is ideal, a block off Union Square. Rooms are beautiful, large, modern and well-equipped....even TV in the bathroom....LOVED IT!!!
Centrally located, at walking distance from many relevant attractions. Efficient, helpful and gentle staff. Spacious room, clean and quiet. Good fitness room with little spa.
Very convenient, safe neighborhood. I was with a group of girls Christmasx shopping. Staff was helpful. Room was very roomy. Bed was comfortable. The Internet was free but very very slow. I would definitely stay there again. It had a very cool TV submerged in the bathroom mirror.
The lighting was a little too soft .
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