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501 Post Street, Union Square, San Francisco, CA 94102 – Show map
Excellent location – rated 9.4/10! (score from 575 reviews)
Rated by guests after their stay at The Donatello Hotel.
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575 verified reviews
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The Donatello Hotel's staff speaks: Chinese, Filipino, Spanish, English
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Sauna, Fitness Center, Massage, Hot Tub
Food & Drink
Free! WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 28 per day.
24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Business Center, Fax/Photocopying
Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating
Chinese, Filipino, Spanish, English
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Extra beds are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 575 reviews
Value for money
Show reviews from:
Located in the heart of downtown San Francisco and just a 5-minute walk from the Powell Street subway station, this Hilton features an on-site Starbucks and a beautiful courtyard pool.
Score from 1648 reviews Good
This San Francisco hotel is 2 blocks from Union Square and a half mile from the Powell Street BART station. It features an on-site restaurant and rooms with free Wi-Fi.
Score from 595 reviews Good
Named on the National Register of Historic Places, this hotel offers Victorian charm combined with modern amenities and is a short walk from area attractions, including cable car lines.
Score from 1640 reviews Good
Featuring a state-of-the-art fitness center, this San Francisco hotel is just a 2-minute walk from Union Square and cable car lines. All rooms have free Wi-Fi and custom amenities.
Score from 280 reviews Very good
Did not like being approached as soon as we arrived to participate in a time share. Really did not need to go through that.
location large corner room, very comfortable, concierge/staff on 14th floor most helpful, and knowledgeable about the city and attractions.
noise from streets below, partgoers, sirens all through the night, and from fellow travellers/guests in the hotel , who partied until 3 am , the football game between the 49ers, and Los Angeles dodgers was on during our stay and I think many supporters had booked into the hotel for the weekend.
Room easily accommodated our family, essentially 4 adults.
More crockery and a toaster required. Easier access required to the Hot tub etc.
Employees at the counter are very helpful. She gave us vouchers what is available in town.
you have to request new towels if you need it. it should be replace every day.
No breakfast facility, but there are many bars in the area around
very very helpful staff especially peter at concierge, very good location walking distance to union square
the quality of wifi shower water not so warm
We felt the room was first class, quiet and clean. It is in a great location with a good choice of restaurants.
Valet parking makes it difficult to use car for short periods.
Location, fair price on a holiday weekend, friendly and helpful staff
We booked a room with a sofa bed and a king bed specifically for 4 guests. Up on arrival, the sofa was not prepared and only three sets of towels were provided. On request, the sofa was prepared, but they did not bring another towel.
Helpful friendly staff. Excellent location. Spacious rooms. Kitchenette - handy when traveling with baby. Crib readily available. Concierge organized airport pick up for us including infant car seat. (Instant)Tea, coffee and hot chocolate available in club room. Gym open all night.
Some areas could do with a refresh (eg bathroom). No breakfast facilities.
Excellent room facilities.
Cleaning / coffee facilities of the kitchen area could have been been better.
Easy walk to Union Square and Market Street. Desk and Bell staff are very friendly and helpful.
The location of The Donatello is perfect. Just round the corner from the cable car, Metro and bus stops. Westfield shopping mall within walking distance. Walgreens around the corner good for essentials. The kitchenette was a bonus, we were able to make coffee and have breakfast at the hotel. No kettle though, used the microwave to heat water! Really comfy bed. Staff were helpful.
Beware of 'free' breakfast phone call! It's a sales things trying to get you to sign up to hotel deal.
All the staff were perfect
Location (Union Square, pretty close to everything you want to see), helpfull staff, big clean and confortable room.
no breakfast facility, but no Hotel in San Francisco offers it. Besides there are many nice coffees around (e.G: STARBUCKS).
Concierge in the club were very helpful location was convenient
Lounge and terassace on top floor. Also location is good. Payment for parking contributes to a negative impression.
Payment for parking contributes to a negative impression. Also, hotel is overpriced compared to standard. Need some upgrading
Location, Staff, Happy Hour (on selected drinks) at the Bar
Breakfast only "in Room".
Good location, the rooms are very nice and comfort , staff were freindly and warm . Clean .
The location was only a couple blocks walk to Powell St to catch the Cable Car. Westfield shopping mall at the bottom of Powell with a great food hall and neat ready to eat supermarket. Walgreens in two directions only 1 block over, lots of other shops and restaurants from the moment you step out the hotel doors. Our Bellman Mark was superfriendly and gave us tips for wandering the area and how to get around. The room was very clean and had a TV built into the bathroom mirror - that was a first for us! Had a sink and microwave and fridge for storing your own food etc. Big comfy bed and a couch, footstool and dining table. All in all a great room
The fact that we got a sales pitch on arrival to attend a time-share presentation breakfast. When stating that we were not interest the conciege got a little weird. As long as you are aware that this will happen then be prepared to say no.
This is a good location about a block away from Union Sq The room we had was large enough for the 4 of us for three nights and the sofa bed was a good size too for older children (16 & 14)
The wi-fi was a bit flakey at times
Really liked the wet bar area, sitting area that allowed us to visit before and after dinner, and the live music in the lounge at night. We were accommodated with adjacent rooms, the parking was very handy and the location was great for walking around Union Square and environs.
I can't think of anything!
The arrogance of the club staff
THE ROOM WAS AMAZING! It's so close to everything! The staff is so great! I loved this whole stay!
The parking costs so much. Though, I guess it's worth it. :)
Room size, front desk personnel, good non-chain vibe.
Air conditioning was tricky.
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