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501 Post Street, Union Square, San Francisco, CA 94102, United States of America – Show map
Excellent location – rated 9.3/10! (score from 609 reviews)
Rated by guests after their stay at The Donatello Hotel.
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377 properties in San Francisco
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609 verified reviews
They speak your language
The Donatello Hotel's staff speaks: Chinese, Filipino, Spanish, English
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Sauna, Fitness Center, Massage, Hot Tub
Food & Drink
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 28 per day.
24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Business Center, Fax/Photocopying
Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating
Chinese, Filipino, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 609 reviews
Value for money
Show reviews from:
This eco-friendly restored landmark hotel is in downtown San Francisco, 2 blocks from shopping at Union Square. It features a 24-hour gym, on-site dining and colorful air-conditioned rooms.
Score from 633 reviews Good
Located in the heart of downtown San Francisco and just a 5-minute walk from the Powell Street subway station, this Hilton features an on-site Starbucks and a beautiful courtyard pool.
Score from 1902 reviews Good
This San Francisco hotel features an on-site restaurant and warmly decorated rooms with a 42-inch flat-screen TV and a CD player. The Golden Gate Bridge is just 6 miles away.
Score from 1247 reviews Very good
Named on the National Register of Historic Places, this hotel offers Victorian charm combined with modern amenities and is a short walk from area attractions, including cable car lines.
Score from 1759 reviews Good
Staff was fantastic, both in the hotel, and parking. Very friendly, and caring people. They really made us feel comfortable, like we've been coming for years. Hotel room was great and comfortable. We really loved our stay at the Donatello
We have no complaints. It was a fantastic trip, and we'll be coming back next year.
- Very comfy bed - Room was spacious - Good and helpful staff - Location
- Wifi was a bit slow
Room, location, staff and the top floor clubroom.
Misleading pricing in Zingari Restaurant. Unanticipated sales pitch for time-share.
Nice hotel, nice rooms and staff. Peats coffee in the comfortable lounge ! Great location and a very reasonable parking rate - half or even a third of some downtown hotels.
The price, room is larger than any other hotel I've stayed in Union Square (with microwave, coffee maker & refrigerator), cleanliness, location to Union Square & shops & restaurants, parking onsite for a reasonable fee. Great, friendly staff.
Traffic noise, but that is with most hotels I've stayed in Union Square. Nothing earplugs won't fix.
staff we're very polite and helpful
trying to sell us timeshare while on vacation
Every Thing except 2 issues .
(1) Complimentary coffee and tea in the room are given free only on the first day . They should be given on all days of the stay. (2) The concierge desk on the club floor Peter and Chris were very cooperative and knowledgeable . However , the 3rd concierge was the exact opposite. Not at all friendly . Many house guests were disgusted with him . I don't want to name him but it's obvious who it was .
Staff were very helpful when we needed a doctor and it was even better that the doctor was located just across the road.
Everything was better than expected. I would recommend it!
Location was great, rooftop lounge, Friday happy hour, good restaurants everywhere. The hotels own Italian restaurant is 1st class. I went twice in the 8 days of my stay. I can also recommend the red wine.
No real milk for my coffee and the hot water thermos (rooftop lounge) was never not hot enough for coffee or tea. No kettle in the room kitchenette. I love my coffee so carry my own.
-Old Bathroom -Dated Bar entertainment -Noise from club across the street -No restaurant for breakfast -Price
Staff was great. Hotel is clean. Service was good. Room decor was modern.
Extremely noisy location. Stayed 3 nights and was wakened several times each night to screaming, partying, loud music, beating drums, honking horns, even an extraneous trumpet player at 3:00 AM. Restaurant was extremely cramped. The tables were way too close together. There were six tables located in a space just big enough for three. Had to text my wife (across the table) in order to carry on a private conversation. Would not stay here or dine here again and I don't recommend it to anyone else.
Everything! The concierges were especially helpful and friendly!
Three of us in the room would have liked more coffee but maid told us only allowed one. The lounge entertainment was so so.
Did not like being approached as soon as we arrived to participate in a time share. Really did not need to go through that.
hotel is situated close to the Union Sq. and the shops. Very convinient public transport conections nearby. Comfortable rooms with very good beds, nice and helpful service. Rooms are cleaned every day. Valet parking.
There is no complimentary breakfast.
The size ad comfort of room
After checking in we were told to go to another desk where we would be told the features of the hotel. It turned out it was a high pressure salesman selling Wyndham timeshares who would not accept no to a presentation. We did not go after an argument.
location large corner room, very comfortable, concierge/staff on 14th floor most helpful, and knowledgeable about the city and attractions.
noise from streets below, partgoers, sirens all through the night, and from fellow travellers/guests in the hotel , who partied until 3 am , the football game between the 49ers, and Los Angeles dodgers was on during our stay and I think many supporters had booked into the hotel for the weekend.
Room easily accommodated our family, essentially 4 adults.
More crockery and a toaster required. Easier access required to the Hot tub etc.
Employees at the counter are very helpful. She gave us vouchers what is available in town.
you have to request new towels if you need it. it should be replace every day.
No breakfast facility, but there are many bars in the area around
quite big room very comfortable bed for sleeping
small bath and limited hot water faced inappropriate behaviour cleaning staff who asked for tips - i understand everything but it's too much - it's my decision to leave tips or not very noisy area, music till 3 am
very very helpful staff especially peter at concierge, very good location walking distance to union square
the quality of wifi shower water not so warm
We felt the room was first class, quiet and clean. It is in a great location with a good choice of restaurants.
Valet parking makes it difficult to use car for short periods.
Location, fair price on a holiday weekend, friendly and helpful staff
We booked a room with a sofa bed and a king bed specifically for 4 guests. Up on arrival, the sofa was not prepared and only three sets of towels were provided. On request, the sofa was prepared, but they did not bring another towel.
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