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Newest reviews for The Donatello Hotel

  • Lourdes
      United States of America
    September 14, 2014

    Employees at the counter are very helpful. She gave us vouchers what is available in town.

    you have to request new towels if you need it. it should be replace every day.

    7.5

  • Ermanno
      Sweden
    September 13, 2014

    Almost everything

    No breakfast facility, but there are many bars in the area around

    10

  • Solmaz
      United States of America
    September 9, 2014

    very very helpful staff especially peter at concierge, very good location walking distance to union square

    the quality of wifi shower water not so warm

    8.8

  • Duncan
      United States of America
    September 8, 2014

    We felt the room was first class, quiet and clean. It is in a great location with a good choice of restaurants.

    Valet parking makes it difficult to use car for short periods.

    9.6

  • Anonymous
      Germany
    September 4, 2014

    Location, fair price on a holiday weekend, friendly and helpful staff

    We booked a room with a sofa bed and a king bed specifically for 4 guests. Up on arrival, the sofa was not prepared and only three sets of towels were provided. On request, the sofa was prepared, but they did not bring another towel.

    8.8

  • Anne-lise
      France
    September 3, 2014

    Helpful friendly staff. Excellent location. Spacious rooms. Kitchenette - handy when traveling with baby. Crib readily available. Concierge organized airport pick up for us including infant car seat. (Instant)Tea, coffee and hot chocolate available in club room. Gym open all night.

    Some areas could do with a refresh (eg bathroom). No breakfast facilities.

    8.8

  • Vijay
      United Kingdom
    September 2, 2014

    Excellent room facilities.

    Cleaning / coffee facilities of the kitchen area could have been been better.

    8.3

  • Allan
      United States of America
    September 2, 2014

    Easy walk to Union Square and Market Street. Desk and Bell staff are very friendly and helpful.

    9.6

  • Helen
      United Kingdom
    September 1, 2014

    The location of The Donatello is perfect. Just round the corner from the cable car, Metro and bus stops. Westfield shopping mall within walking distance. Walgreens around the corner good for essentials. The kitchenette was a bonus, we were able to make coffee and have breakfast at the hotel. No kettle though, used the microwave to heat water! Really comfy bed. Staff were helpful.

    Beware of 'free' breakfast phone call! It's a sales things trying to get you to sign up to hotel deal.

    9.6

  • Karen
      United States of America
    August 31, 2014

    All the staff were perfect

    10

  • Ermanno
      Sweden
    August 27, 2014

    Location (Union Square, pretty close to everything you want to see), helpfull staff, big clean and confortable room.

    no breakfast facility, but no Hotel in San Francisco offers it. Besides there are many nice coffees around (e.G: STARBUCKS).

    9.6

  • Elvia
      United States of America
    August 26, 2014

    Concierge in the club were very helpful location was convenient

    7.5

  • Anonymous
      Norway
    August 22, 2014

    Lounge and terassace on top floor. Also location is good. Payment for parking contributes to a negative impression.

    Payment for parking contributes to a negative impression. Also, hotel is overpriced compared to standard. Need some upgrading

    5.4

  • Fabian
      France
    August 21, 2014

    Location, Staff, Happy Hour (on selected drinks) at the Bar

    Breakfast only "in Room".

    8.3

  • Anonymous
      Israel
    August 20, 2014

    Good location, the rooms are very nice and comfort , staff were freindly and warm . Clean .

    9.6

  • Nicky
      New Zealand
    August 20, 2014

    The location was only a couple blocks walk to Powell St to catch the Cable Car. Westfield shopping mall at the bottom of Powell with a great food hall and neat ready to eat supermarket. Walgreens in two directions only 1 block over, lots of other shops and restaurants from the moment you step out the hotel doors. Our Bellman Mark was superfriendly and gave us tips for wandering the area and how to get around. The room was very clean and had a TV built into the bathroom mirror - that was a first for us! Had a sink and microwave and fridge for storing your own food etc. Big comfy bed and a couch, footstool and dining table. All in all a great room

    The fact that we got a sales pitch on arrival to attend a time-share presentation breakfast. When stating that we were not interest the conciege got a little weird. As long as you are aware that this will happen then be prepared to say no.

    8.8

  • Neil
      United Kingdom
    August 19, 2014

    This is a good location about a block away from Union Sq The room we had was large enough for the 4 of us for three nights and the sofa bed was a good size too for older children (16 & 14)

    The wi-fi was a bit flakey at times

    7.1

  • Roberta
      United States of America
    August 13, 2014

    Really liked the wet bar area, sitting area that allowed us to visit before and after dinner, and the live music in the lounge at night. We were accommodated with adjacent rooms, the parking was very handy and the location was great for walking around Union Square and environs.

    I can't think of anything!

    10

  • Anonymous
      Lebanon
    August 13, 2014

    The arrogance of the club staff

    5.8

  • Anonymous
      United States of America
    August 12, 2014

    THE ROOM WAS AMAZING! It's so close to everything! The staff is so great! I loved this whole stay!

    The parking costs so much. Though, I guess it's worth it. :)

    10

  • Anonymous
      United States of America
    August 12, 2014

    Room size, front desk personnel, good non-chain vibe.

    Air conditioning was tricky.

    9.2

  • Trond
      Belgium
    August 11, 2014

    We travelled with two children aged 8 and 10 and staid in a double room (one king size bed and one large sofa bed.) The room was very large and recently renovated. Very modern and pleasant. It also had a small kitchenette. It was perfect. The italian restaurant is also very good. The staff is extremely friendly and helpful. And the hotel is extremely well located just a few steps from Union Square!

    The lobby area is much older and in a very different style than the rooms, which is a little odd and a bit of a shame as it doesn't reflect the standard of the rooms.

    9.6

  • Anonymous
      Kuwait
    August 9, 2014

    Great location and welcoming staff. Lester and chris were very helpful in the club upstairs. Very comfy room. A home away from home. A bit expensive.

    There is no electrical water kettle to make hot water for tea. Time-share conceirge in the lobby was very insisting for us to attend a lecture about it for 90 minutes.

    8.3

  • Astrid
      United States of America
    July 30, 2014

    Very friendly and courteous staff. They really went out of their way to make us feel welcome. The room was big and comfy, king size bed, pull out couch, small kitchen area. Great value for a place like San Francisco.

    Nothing, the hotel was great.

    9.6

  • Peter
      Ireland
    July 27, 2014

    Room was comfortable, and clean .staff v helpful.

    Would have liked a pool, it was so hot when we were there.

    8.8

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