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Newest reviews for Empire Hotel

  • Michael
      United Kingdom
    24 August 2014

    The location is excellent. Right on Central Park and a short 10 minute walk to Times Square. The lobby is smart.

    Delay checking in. Quite a Small Room. The Pool is much smaller than it looks in promotional pictures.

    6.7

  • Anonymous
      United Kingdom
    19 August 2014

    Bed was comfortable Roof terrace was nice

    Dirty room Air con broken and wasn't fixed during my stay Very small pool Dark rooms

    4.6

  • Monique
      U.S.A.
    17 August 2014

    Comfortable beds Decor we liked Room service ok

    Not enough towels for family of 4 Shower door water ruining closing door No shower door Room too small Stubbing toes on entry of bathroom and bottom of beds No balcony One Elevator out Private party on top with little kids didn't utilize it and we booked cause of pool :-(

    5.8

  • Eileen
      U.S.A.
    12 August 2014

    Fabulous location! Nice lobby.

    Room was soooo small and beat up. Air conditioner on the brink--so hot in room. Not a single staff interaction was great or memorable. Pool was gross.

    6.3

  • Mathilde
      France
    11 August 2014

    La situation

    Chambre trop petite Piscine riducule et sale

    5.8

  • Mauricio
      Guatemala
    10 August 2014

    Elevators

    7.1

  • John
      South Africa
    7 August 2014

    The location was excellent and the hop off & hop on bus stopped just across the road from the hotel. The park was in close proximity with lots to do.

    The room had little storage space for our clothes as a family. The first room that we were given had no safe, or bath tub for our children. The bathroom door has a glass door limited privacy, the hook was so high, no door on the shower. The lifts were always getting stuck and you always waited a long time for it to arrive. The gym was only axccesable with pne lift, and the pool was really not easy to get to. It was also alot smaller than it looks on the internet and was very cold, not heated at all far from indoor as we expected. Coffee in rooms isn't compilmentary as in other hotels. I don't think i would go back to that hotel in a hurry. The internet in the lobby didnt work all the time for me, making it really difficult for me to access my mail.

    5.8

  • Joseph
      U.S.A.
    4 August 2014

    Location was excellent. Rooms very nice.

    Elevators were not working well. Street noise on first floor of hotel rooms was loud

    9.6

  • Anonymous
      United Kingdom
    3 August 2014

    Wonderful location within reasonable distance of shopping districts and attractions

    Having to pay for wi-fi at a point where the Internet is a necessity and should be complimentary

    6.7

  • Debora
      Canada
    3 August 2014

    Well located; walking distance to Central Park, Time Square, Rockefeller Center. Stylish lobby, rooftop bar, terrace and swimming pool. Great restaurant (Chowder House) and Starbucks right next door.

    Our room on the 11th floor was very noisy all night as we could hear the music from the rooftop bar and the streets below endlessly. Earplugs are a necessity. Elevators were slow and unpredictable.

    8.8

  • Annaliza
      Denmark
    1 August 2014

    Location, rooftop lounge, staff was efficient and friendly, fair cleanliness

    Facility needs refurbishment, only one of the four elevators was working, small rooms

    5.4

  • Lucy
      United Kingdom
    31 July 2014

    This hotel was in a great, central location near the park. Junior suite was a great size for us with two children sleeping on the sofa bed.

    Quite noisy, especially the music in the lobby/ bar area which was blasting from morning to night.

    8.8

  • Alma
      South Africa
    30 July 2014

    The location is perfect. Some excellent restaurants around the hotel.( Rosa Mexicana!) The staff was professional and helpful - special mention to Mandy at front desk. The pool bar area is perfect for sun downers and a stunning view of the city.

    During our stay there was a problem with the lifts. BUT the staff was very helpful in directing guests to an alternative lift and we acknowledge that this is something that no one can control and did not take away from a stunning stay.

    9.2

  • Darlene
      U.S.A.
    29 July 2014

    Location

    Smoke smell in room

    7.1

  • Lauren
      United Kingdom
    27 July 2014

    Nothing

    I booked to stay at the empire hotel for a week but ended up checking out after one night. The rooms are so dark and you can't open the blinds unless you want the rooms opposite to see you! There was also a dog barking all night long outside my door because it's owner left him in the corridor while he was in his room. And don't even get me started on breakfast..

    3.8

  • Kathleen
      U.S.A.
    26 July 2014

    location

    Sink was stopped up when we arrived. It was remedied at 12:22am the date of arrival. There was no room for any clothing so we lived out of suitcases for a week. A portion of the ceiling fell on my sister's head when she was drying her hair in front of the bedroom mirror. The shower poured water onto the floor when showering. The bathroom had no space to place any toiletries. We have photos of everything.

    4.2

  • Arnaud
      U.S.A.
    23 July 2014

    The roof top bar

    Very noisy room (outside AC engines). No free WiFi (we are in 2014 !!!) 7.50$ for a bottle of water etc. You can find much better in NYC for the same price.

    6.3

  • James
      United Kingdom
    22 July 2014

    Location

    $7.50 for a bottle of water ! in the room plus $3 to make a coffee first time ever had to pay to make a coffee in the room total rip off One lift out of action so often had to wait for a lift

    5.4

  • Louise
      Australia
    22 July 2014

    So easy to organise sightseeing are specific NY events through the Empire Hotel staff. Great location for subway use, shopping and everything New York.

    Didn't appreciate noisy neighbours but fortunately only Friday night occurrence.

    8.8

  • Madhusudan
      India
    22 July 2014

    Location, service standards, decor

    9.6

  • Jamie
      Canada
    21 July 2014

    Good value, great location, helpful staff.

    Good value...however it would be nice if some updates were done...our bathroom door was broke at the bottom. It was pretty tight for family of 4 but served it's purpose .

    7.5

  • Anonymous
      U.S.A.
    21 July 2014

    I am an older woman who traveled solo to NYC for a performance at Lincoln Center. The hotel is just steps away from the venue. I was comfortable eating alone in Ed's Chowder House. The staff was friendly and relaxed.

    The hotel's decor is old and dark but apparently a refurbishment is planned.

    9.2

  • Frederic
      Canada
    21 July 2014

    location, staff, price, size of room for nyc (junior suite ), decoration, roof,kiddie pool for my kids, Location, location, location

    Not for everyone taste Pool perfect for small kids not for adults Elevators (taking the stairs is good for my health)

    9.2

  • Anonymous
      U.S.A.
    20 July 2014

    Location, roof space, staff

    Standard rooms can b very small

    9.6

  • Patricia
      U.S.A.
    15 July 2014

    Location, overall experience.

    Not much storage space-have a medicine cabinet in the bathroom for storing makeup, toothbrush, etc.

    7.9

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