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Newest reviews for Empire Hotel

  • Anonymous
      South Africa
    September 13, 2014

    Entertaining concierge

    Lobby looks like a dark seedy nightclub. No complimentary coffee in rooms. Rooftop bar served wine in plastic glasses! In short, I hated everything- definitely not 4 star


  • Donna
    September 12, 2014

    Staff were polite and helpful. Aircon though noisy worked well.

    No shower door, shower was hard to figure out how to turn on. View was ugly of broken windows. Bed was hard, we only had three pillows. Aircon is very noisy. No complimentary tea or coffee. Wallpaper is peeking off in places.


  • Linda
      United Kingdom
    September 12, 2014

    Decor very good and bedrooms a reasonable size for a large city.

    No WIFI in bedrooms. Only in lounge area. And quite slow.


  • Mike
      United States of America
    September 9, 2014

    I thought the Empire was a great value and excellent location. Across the street from the Lincoln center. Several good restaurants in the area and conveniently near a subway stop. My daughter and I stayed here for 2 nights on a recent trip to New York and enjoyed it. Room was very comfortable, clean and quiet.


  • Melody
      United States of America
    September 8, 2014

    Location to ABC. The Smith restaurant.

    Small bathroom no tub


  • Anonymous
    September 3, 2014

    Of course the location is terrific and the staff was helpful.

    The noise level of the hotel guests was intolerable as well as the loud humming of the aircondition in the room. The bar is way too dark and that there are no peanuts or anything served with cocktails is ridiculous.


  • Sam
      United States of America
    September 1, 2014

    Friendly staff. Location.

    Rooms too small. Bathrooms too congested.


  • Michael
      United Kingdom
    August 24, 2014

    The location is excellent. Right on Central Park and a short 10 minute walk to Times Square. The lobby is smart.

    Delay checking in. Quite a Small Room. The Pool is much smaller than it looks in promotional pictures.


  • Pamela
      United States of America
    August 22, 2014

    Everything about the hotel was what was expected.

    The elevators need to be replaced!! We were there for 3 nights and had to walk to the 9th floor every time we went to room. The elevators were getting stuck, random buttons would light up when no one pushed them, would stop on floors nor requested. Asked to be moved to lower floor bc of knee issues... Of course " no rooms".... Didnt ened make it to pool level bc elevators didn't work!! Which is one reason we decided to stay there.. The rooftop. UNFORTUNATLY prob wouldn't stay again....


  • Anonymous
      United Kingdom
    August 19, 2014

    Bed was comfortable Roof terrace was nice

    Dirty room Air con broken and wasn't fixed during my stay Very small pool Dark rooms


  • Monique
      United States of America
    August 17, 2014

    Comfortable beds Decor we liked Room service ok

    Not enough towels for family of 4 Shower door water ruining closing door No shower door Room too small Stubbing toes on entry of bathroom and bottom of beds No balcony One Elevator out Private party on top with little kids didn't utilize it and we booked cause of pool :-(


  • Troy
    August 16, 2014

    Room had no view but good size for a families with kids. Very clean and curdeous staff.

    The roof top pool was small ! Very narrow -- not what the advertised picture showed. Roof top had a nice view though.


  • Eileen
      United States of America
    August 12, 2014

    Fabulous location! Nice lobby.

    Room was soooo small and beat up. Air conditioner on the brink--so hot in room. Not a single staff interaction was great or memorable. Pool was gross.


  • Mathilde
    August 11, 2014

    La situation

    Chambre trop petite Piscine riducule et sale


  • Mauricio
    August 10, 2014



  • John
      South Africa
    August 7, 2014

    The location was excellent and the hop off & hop on bus stopped just across the road from the hotel. The park was in close proximity with lots to do.

    The room had little storage space for our clothes as a family. The first room that we were given had no safe, or bath tub for our children. The bathroom door has a glass door limited privacy, the hook was so high, no door on the shower. The lifts were always getting stuck and you always waited a long time for it to arrive. The gym was only axccesable with pne lift, and the pool was really not easy to get to. It was also alot smaller than it looks on the internet and was very cold, not heated at all far from indoor as we expected. Coffee in rooms isn't compilmentary as in other hotels. I don't think i would go back to that hotel in a hurry. The internet in the lobby didnt work all the time for me, making it really difficult for me to access my mail.


  • Joseph
      United States of America
    August 4, 2014

    Location was excellent. Rooms very nice.

    Elevators were not working well. Street noise on first floor of hotel rooms was loud


  • Anonymous
      United Kingdom
    August 3, 2014

    Wonderful location within reasonable distance of shopping districts and attractions

    Having to pay for wi-fi at a point where the Internet is a necessity and should be complimentary


  • Debora
    August 3, 2014

    Well located; walking distance to Central Park, Time Square, Rockefeller Center. Stylish lobby, rooftop bar, terrace and swimming pool. Great restaurant (Chowder House) and Starbucks right next door.

    Our room on the 11th floor was very noisy all night as we could hear the music from the rooftop bar and the streets below endlessly. Earplugs are a necessity. Elevators were slow and unpredictable.


  • Annaliza
    August 1, 2014

    Location, rooftop lounge, staff was efficient and friendly, fair cleanliness

    Facility needs refurbishment, only one of the four elevators was working, small rooms


  • Lucy
      United Kingdom
    July 31, 2014

    This hotel was in a great, central location near the park. Junior suite was a great size for us with two children sleeping on the sofa bed.

    Quite noisy, especially the music in the lobby/ bar area which was blasting from morning to night.


  • Alma
      South Africa
    July 30, 2014

    The location is perfect. Some excellent restaurants around the hotel.( Rosa Mexicana!) The staff was professional and helpful - special mention to Mandy at front desk. The pool bar area is perfect for sun downers and a stunning view of the city.

    During our stay there was a problem with the lifts. BUT the staff was very helpful in directing guests to an alternative lift and we acknowledge that this is something that no one can control and did not take away from a stunning stay.


  • Darlene
      United States of America
    July 29, 2014


    Smoke smell in room


  • Lauren
      United Kingdom
    July 27, 2014


    I booked to stay at the empire hotel for a week but ended up checking out after one night. The rooms are so dark and you can't open the blinds unless you want the rooms opposite to see you! There was also a dog barking all night long outside my door because it's owner left him in the corridor while he was in his room. And don't even get me started on breakfast..


  • Kathleen
      United States of America
    July 26, 2014


    Sink was stopped up when we arrived. It was remedied at 12:22am the date of arrival. There was no room for any clothing so we lived out of suitcases for a week. A portion of the ceiling fell on my sister's head when she was drying her hair in front of the bedroom mirror. The shower poured water onto the floor when showering. The bathroom had no space to place any toiletries. We have photos of everything.


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