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Show map The Equus, an Ascend Hotel Collection Member

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Newest reviews for The Equus, an Ascend Hotel Collection Member

  • Anonymous
      United States of America
    July 12, 2014

    Nothing

    Poor front desk service, beddings were very dirty, the employees next to my room #205 were very rude, loud, and had no consideration for the guests who are staying in the hotel. One of the workers (maid) actually looked at me and said "what". Very poor customer service. Being born and raised in Hawaii, i would never expect this type of service from your workers. I will never stay at your place again, and i am telling everyone on my island not to stay at the Equus.

    2.5

  • Anonymous
      United States of America
    June 29, 2014

    Room was clean. Good decor.

    Parking was difficult and very inconvenient.

    5.8

  • Crystal
      United States of America
    June 18, 2014

    I love how it is quiet and small. Convenient to the restaurants and stores. Walkable to the beach and the ala moana center. I love Rene she is so friendly and approachable. The customer service is great!

    Parking :(. Small parking lot but can park across the street for $20 no taxes!

    9.6

  • Anonymous
      United States of America
    June 16, 2014

    1. The "woven" chairs at the work desk was very uncomfortable. I asked for an ordinary chair as replacement, but that request was "forgotten". 2. I left my small suitcase with the front desk for several hours after checking out. A small item from the front pouch was "missing" when I picked up the bag.

    6.5

  • Anonymous
      Belgium
    June 15, 2014

    Good location, fairly good value

    Street-side room on third floor had quite a lot of traffic noise.

    6.7

  • Roland
      United States of America
    June 14, 2014

    staff was great

    pool in very cool as sun hits it a few minutes a day only surrounded by structures four sides

    9.6

  • Anonymous
      United States of America
    May 30, 2014

    The room was clean and beds were comfy.

    9.2

  • Micheal
      Australia
    April 13, 2014

    Friendly staff and very helpful

    There was no bar.

    8.8

  • Robert
      United States of America
    March 30, 2014

    location was very convenient to city

    street noise. Balcony windows could block more of the city noise,

    7.9

  • Timo
      Puerto Rico
    March 28, 2014

    Everything

    Nothing

    7.5

  • Russell
      United States of America
    March 28, 2014

    Staff were extremely helpful on most every front. They rapidly addressed the shower and electrical issues as best they could. The location was a short walk from the goal - convention center - and also accessible to other local action. There was on-site parking if you were lucky, which we were. The small balconey was pleasant, and had the only thing resembling a table at which we could work. You could open the screen window and let a breeze through. Having enough Keurig coffee packs was never a problem.

    The room had no drawers for clothes, only a cabinet and a closet. The furniture was cute Chinese Apothecary style, but not that useful for a 10-day stay. No extra elec outlets to plug in computer, and nothing even resembling a desk. The shower had no place to put soap or shaving stuff, so everything was in the stream on the floor of the stall. The sink had little more than a band-aid strip of space for personal grooming items. There was only one marginally comfortable chair for the two of us. Toiletries were mediocre, and appeared to have been refilled between visitors.

    7.9

  • Elniwati
      Indonesia
    March 26, 2014

    Good room

    Ever day must clean room

    8.3

  • Jacqlyn
      United States of America
    March 13, 2014

    The decorations. I liked the wooden bed frame and dressers.

    Not enough parking. Had to park by red lobster

    8.3

  • Daniel
      Brazil
    March 5, 2014

    Location

    Only one elevator in the hotel. Parking not included.

    7.5

  • Renee
      United States of America
    March 5, 2014

    charming! loved it! will stay again

    call ahead to book parking since only have about 15 spots, but can park across the street in large parking lot so that was actually fine, $7 for 10 hours!

    10

  • Jim
      United States of America
    February 24, 2014

    Noise Expense

    6.3

  • Domingo
      United States of America
    February 17, 2014

    lack of parking

    7.5

  • Suzanne
      United States of America
    February 16, 2014

    Champagne and pineapple was impressive touch, staff very responsive, bed comfy

    Pool was too cold and no hot tub, no parking

    8.3

  • Tianjin
      United States of America
    February 14, 2014

    good staff!

    rooms were old- need upgrading.

    5.8

  • Anonymous
      South Korea
    February 12, 2014

    Handy to the airport shuttle bus.

    7.5

  • John
      Australia
    February 8, 2014

    There was not a lot to commend it, not clean way over priced would not be staying there again.

    3.3

  • Jacki-lynn
      United States of America
    February 3, 2014

    Very responsive staff to everything! I loved the bed, very comfortable. I also had a nice view. I would stay here again and recommend to others. Creative towel designs. Good WiFi reception.

    At night the hallway was dark since light fixtures did not extend to my end room.

    9.2

  • Anonymous
      United States of America
    February 2, 2014

    I enjoyed staying at The Equus because the customer service was excellent. The room was neat and clean. I liked the interior design and photos on the wall.

    The noise from the street was very loud, so I kept the balcony sliding door closed. The hotel is between two buildings. No ocean view. You can get out to the beach its really close by.

    9.2

  • Wei
      China
    January 27, 2014

    Good location, it's easy to get shoppingmall, supermarket, car rent company, beach...

    Big noise from road, upstairs.

    6.7

  • Anonymous
      United States of America
    January 23, 2014

    Good location.

    Limited parking.

    7.5

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