눉The hotel has north tower and south tower, it's horizontally wide building.
It's far and inconvenience to some South tower's room from the lobby and entrance.
After checked in, I carried my luggage by myself to my room, but I lost a way.
My room was South tower and supposed to be same floor's number of the lobby, but I had to go all the way down to South and take an elevator because the building has land scape.
Finally, I asked help a bell boy who was walking back to the lobby pushing empty cart to take me to my room.
He was very nice and kind.
My inconvenient, there was no pool towel in the pool area after 4pm.
The hotel shop close at early, maybe around 5pm. I had to go to the shopping plaza in the resort asking their shuttle bus service or driving by myself.
The shuttle bus service in the resort was not so frequently in night time. I drove a car by myself, but I felt it's danger driving situation in the dark night only moon light was bright, and there is huge resort complex property!
The hotel's welcome leis are made of nuts not shell or real flower. It's good for men but it looks not so pretty for women.. I know all of hotel staff are having same one, but I was disappointed the leis..
Anyway, I realized some staff is attentive and kind but some staff was rude and unkind through from check in to out despite they are very expensive resort hotel. I'm not sure here again if I could go to the island, but maybe I won't come back to the island. Sorry..
눇My first assigned room had been already taken to another customer. When I opened the door, other customer was there. The bell boy helped me contacting to concierge using hotel phone in the isle. Finally, they gave me better room after sunset around 6pm leaving a message card for apologize and complimentary snack and waters.