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449 West 36th Street, New York City, NY 10018, United States of America – Show map
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154 verified reviews
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The GEM Hotel Midtown West's staff speaks: English
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WiFi is available in all areas and is free of charge.
No parking available.
Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, Concierge Service, Dry Cleaning, Ironing Service, Shoeshine, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 18 years stay free of charge when using existing beds.
One older child or adult is charged USD 20 per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 154 reviews
Value for money
Show reviews from:
This Manhattan hotel is across the street from Madison Square Garden and Penn Station. The hotel offers a gym and a tour desk with ticket services.
Score from 11552 reviews Review score
Ideally located in Times Square, this Manhattan hotel has a 24-hour front desk. Edison Hotel - Triumph Group is just an 8-minute walk from Rockefeller Center and a 10-minute walk from Bryant Park.
Score from 1005 reviews Good
This Midtown Manhattan boutique hotel is north of Madison Square Park in the NoMad neighbourhood. Residential-inspired rooms offer Art Nouveau style and free WiFi.
Score from 979 reviews Very good
With a fantastic location just steps from Times Square, this Manhattan hotel features on-site dining with stunning city views and modern in-room amenities, including flat-screen TVs.
Score from 2281 reviews Good
The front desk was very helpful and the room was very nice and comfortable
While the room for the most part was very clean. There was hair on the sink and in the tub, that was not pleasant
The staff, the welcome and the rooms were affordable, nice, clean and comfortable.
I would add an additional mirror in the room -full length (on back of door or wall near outlet so everyone could get ready at the same time-make up hair etc. Other than that great place-I will come back.
Our stay was fantastic, the location was perfect. Jasmine, the lady at the front desk was friendly, very helpful and she had a lovely personality. Will definitely be back!
No mini fridge or stove in the room.
Located close to places such as Times Square, Port Authority and shopping on 34th Street. Staff we interacted with were pleasant and helpful to our needs. Prompt check in and we were up in our room within 15 minutes. The bathroom was clean and the constant hot water for the tub and shower was helpful during the cold weather. Big comfortable bed. Umbrella provided in the closet was helpful as it was raining on one of the days we were there. Wifi.
It was quite a walk from the nearest subway station. Room was tiny for a king room and we had very little space for walking. The pillows were plenty but the were very soft.
Location, bed, cleanliness, staff,
Heater a little noisy, room was a bit small.
Nice rooms great location
No mirrors in main bedroom only in bathroom
Location, comfy bed, good shower
Wifi was shocking,
Staff was great, hotel was within walking distance to Times Square & Penn station, and plenty of places to shop eat nearby.
Room was a little small, but it worked out ok.
Proximity to Javitz Center
bad wifi Small room old fixtures old furnishings
The staff was wonderful! Room was nice, missing a fridge but didn't really need one.
Wifi is horrible Far from the times squre Not too bad
Great price, well maintained and decent sized room, comfy bed, helpful and efficient staff, in short the perfect spot for a lower cost NY stay.
Only slight downside is the 10th Avenue location but even then it's only ever a few minutes extra walk.
The staff at the hotel were very nice! I would give them a 10 out of 10.
Room was very small and hotel was located to far from everything. There also should be a guide for the direct TV in the room and there should be another mirror in the room someplace. It would be so helpful when sharing a room.
Lots of outlets, beds were comfortable, shower/water was hot, everything you really needed was available.
That I was never told the total balance of my stay, found out from my credit card statement. Location only stated the rate.
The staff is really nice and friendly . Room clean
small room for 3.
Good location for convention center travelers.
Asley and other staff I encountered during my stay were all wonderful.
The room I stayed in is in dire need of a refresh. Peeling wallpaper, stained blinds, worn furniture, poor calking in bathroom sink and tub. Light fixture above sink is rusted and NO AC....September is still warm.
Friendly staff, clean room. Good location for all the sights and shopping
Wifi was haveing prblems but it was with their provider they did get it fixed in the end but not until the last day of our holiday. Its was usable but kept disconnecting. Also would have liked a kettle as we took our own tea bags and had to use the coffee maker to boil the water.
nothing , and it was worse stay ever in my life
the staff not profesional even the manager Mr. Lawrence Hou, he is not helping and bias. i left the rooms 12:30 pm and the hotel charged me extra night ! something unfair and unbelievable
Location, Price, Cleanliness Well maintained Friendly Staff
The vending machine was not well stocked.
Front desk staff was friendly and responsive; location worked really well for us.
Air conditioning in the room was not functioning properly and it was very warm while we were there; also had difficulty getting the wi-fi to work.
The staffs tried hard to rectify problems to make customers happy. Not too far from Times Square and other main attractions.
Everything we wanted to see and get to was within walking distance. And since we arrived by Megabus the location was excellent. Just blocks away from drop off and pick up. And they held our bags as we enjoyed our first day.
We knew it was a small hotel, but sometimes you kind of just expect little things ( contential breakfast) but I would go back to the Gem.
The staff is very friendly and helpful
The wifi connection was not great it kept loosing the connection
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