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Score from 1230 reviews Very good 8/10

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hotel Featuring a rooftop bar, this hotel is in the Midtown West neighborhood of Manhattan, just a 10-minute walk from Times Square. Wi-Fi access is provided free of charge to guests.

Most recent booking for this hotel was yesterday at 22:37

Score from 79 reviews Very good 8.4/10

Newest reviews for The GEM Hotel Midtown West

  • Susan
      United States of America
    September 14, 2014

    Asley and other staff I encountered during my stay were all wonderful.

    The room I stayed in is in dire need of a refresh. Peeling wallpaper, stained blinds, worn furniture, poor calking in bathroom sink and tub. Light fixture above sink is rusted and NO AC....September is still warm.

    6.3

  • Anonymous
      Canada
    September 13, 2014

    neighborhood

    8.3

  • Sultan
      Saudi Arabia
    August 17, 2014

    nothing , and it was worse stay ever in my life

    the staff not profesional even the manager Mr. Lawrence Hou, he is not helping and bias. i left the rooms 12:30 pm and the hotel charged me extra night ! something unfair and unbelievable

    2.9

  • Jacqueline
      United States of America
    August 17, 2014

    Location, Price, Cleanliness Well maintained Friendly Staff

    The vending machine was not well stocked.

    9.6

  • Anonymous
      United States of America
    August 12, 2014

    Front desk staff was friendly and responsive; location worked really well for us.

    Air conditioning in the room was not functioning properly and it was very warm while we were there; also had difficulty getting the wi-fi to work.

    7.1

  • Azilah
      Canada
    August 12, 2014

    The staffs tried hard to rectify problems to make customers happy. Not too far from Times Square and other main attractions.

    Maintenance issues

    7.1

  • Laura
      United States of America
    August 7, 2014

    Everything we wanted to see and get to was within walking distance. And since we arrived by Megabus the location was excellent. Just blocks away from drop off and pick up. And they held our bags as we enjoyed our first day.

    We knew it was a small hotel, but sometimes you kind of just expect little things ( contential breakfast) but I would go back to the Gem.

    8.3

  • Karabo
      South Africa
    July 20, 2014

    The staff is very friendly and helpful

    The wifi connection was not great it kept loosing the connection

    7.9

  • Alejandra
      United States of America
    July 19, 2014

    Modern Comfy Close to action Friendly staff

    A bit small Not near a Metro station

    9.2

  • Anonymous
      United States of America
    July 15, 2014

    Good location. Great price. Friendly, cheerful staff.

    The room was hard to keep cool.

    8.3

  • Tammy
      United States of America
    July 12, 2014

    everything

    10

  • Jennifer
      United States of America
    June 30, 2014

    The location was incredibly convenient and the staff were all super friendly and helpful.

    The wifi was hit or miss and the beds were way too firm for my personal comfort level.

    8.8

  • Alejandra
      United States of America
    June 25, 2014

    Everthing was new and very clean, friendly staff.

    A bit far away from the Metro station

    9.6

  • Anonymous
      Australia
    June 10, 2014

    clean and convenient

    elevator broke down

    9.2

  • Danielle
      United States of America
    June 6, 2014

    The staff and location to Javits Center

    10

  • Cindy
      United States of America
    June 5, 2014

    The staff here was great. Very friendly and helpful

    Great location for the Javitz center otherwise a little busy because of the tunnel traffic

    7.9

  • Anonymous
      United Kingdom
    June 4, 2014

    Staff are amazing :)

    Priced a bit too high for what you get, but can't complain about location perfect. Round the corner from all the madness, which was perfect. So I guess you pay for the location :)

    7.5

  • Patricia
      United States of America
    June 2, 2014

    The price is okay. The staff were friendly and accommodating.

    The room is quite small, the bathroom supplies was so limited.

    7.9

  • George
      Indonesia
    May 29, 2014

    The location near by Times Square and bus station

    The room to small for 4 peoples (double room, double bed), the window side bed was attached to air condition indoor unit, the wifi signal was weak, the room wall was not isolated well that might pass sound or conversation from other room, the bath foam was empty in the last day we stayed before leaving

    3.8

  • Nicole
      United States of America
    May 22, 2014

    The convenience of the location to the Jacob Javits Center and Penn Station was perfect and very easy to walk to. The staff was friendly and very accommodating. They stored our luggage before we were able to check in to the room and after we checked out and still had a few hours to spend in the city before heading to Penn Station. Overall, a pleasant experience!

    7.5

  • Anonymous
      United States of America
    May 18, 2014

    Love the quiet room! It is small space but very comfortable!

    All was fine, my room key started giving me problems the last two days

    9.2

  • Anonymous
      Spain
    May 4, 2014

    Great location, good price considering we are in midtown. Clean bathroom. Comfortable and big bed. Very nice and helpful staff. I would go again.

    Maybe the room was a little small.

    7.9

  • Irene
      United States of America
    April 29, 2014

    staff was very excellent. they knew I didn't like our room, and they did everything to accommodate our discomfort. - too small and unattractive view.

    the room - too small. no room to sit with my husband and talk. we had to get into bed most of the time because there was no other place to sit. the Wi-Fi did not work for the first few days we were there. the view bothered me greatly, until I went to the art galleries and decided it was art, not a terrible view. I would not have selected this hotel if I'd known the room was small and the view of granite with wires.

    7.5

  • Anonymous
      United States of America
    April 15, 2014

    The staff was nice, room was clean

    Location was okay. It's about 6 blocks from Broadway but those 6 blocks are huge

    8.8

  • Reynaldo
      Mexico
    April 9, 2014

    The manager was extraordinary.

    8.8

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