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449 West 36th Street, Midtown West, New York City, NY 10018, United States of America – Show map
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199 verified reviews
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The GEM Hotel Midtown West's staff speaks: English
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WiFi is available in all areas and is free of charge.
No parking available.
Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, Concierge Service, Dry Cleaning, Ironing Service, Shoeshine, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 18 years stay free of charge when using existing beds.
One older child or adult is charged USD 20 per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 199 reviews
Value for money
Show reviews from:
This hotel in Manhattan’s Upper West Side is a 10-minute subway ride from Times Square and 3 blocks from Central Park. It features a gym and rooms with 32-inch flat-screen TVs.
Score from 1060 reviews Good
Ideally located in Times Square, this Manhattan hotel has a 24-hour front desk. Edison Hotel - Triumph Group is just an 8-minute walk from Rockefeller Center and a 10-minute walk from Bryant Park.
Score from 1814 reviews Good
Within one block of the Empire State Building and other Manhattan attractions, this hotel offers a free hot breakfast every morning and guest rooms with free high-speed internet access.
Score from 782 reviews Very good
This boutique hotel is located 1 minutes’ walk from Madison Square Park in New York. Wi-Fi access is available.
Score from 1262 reviews Good
April 27, 2015
helpful staff, including getting food delivered to room after a late checkin
April 26, 2015
Way to claustrophobic an experience. If we were sightseeing and out on the town it would be a worthy crash pad - inexpensive. But the fact that we were in the room rehearsing - it was too tight. No room for suitcases - we just blocked the doors with them. We had no room to even walk around the bed. Location sketchy. Have to cross major traffic. If we were in different circumstances - it's an ok place. But for our purpose this time - way too small
Booked three nights while our daughter was in the callback process for a broadway show. near the theatre district and audition studios. Staples nearby.
April 22, 2015
Great location, friendly front desk staff
April 14, 2015
Rooms kinda small. And no fridge.
The prices are great if you are looking to be out in the city more. Worth it! And the staff was very nice.
April 11, 2015
The room is tiny....Looks nothing like the picture...I had a double room for 4 people and we were on top of each other...& only one person was an adult
April 9, 2015
The rooms are small and the hallway small,
The hotel is a short 8 minute walk to Penn Station. The rooms are very clean and comfortable. Staff friendly and helpful and the front desk staffed 24 hours. Wifi was good.
April 6, 2015
Right in Manhattan heart, great staff, good price.
April 2, 2015
Rooms where very small but expected in the city.
Staff was very attentive and friendly. Rooms where clean and had all the necessities of a small hotel.
March 27, 2015
great location close to Penn station and subway. staff were friendly and most helpful. rom was small but cosy and clean. wifi was stable and reliable.
March 24, 2015
No breakfast, little room.
Close to the Convention Center
March 22, 2015
Old, slightly shabby room Not very clean Not very friendly staff Had to change my room
Location Facilities at the room Bathroom
March 21, 2015
Stayed in the only room in the basement with a view of a concrete alley. Plumbing + cleaning crew loud. Not the cleaning crews fault, room is next to linen "closet". Only selling point was the cappuccino machine, however it was out of order. Never again.
Front desk gentlemen was attentive and helpful
March 19, 2015
I didn't get wifi the whole stay. It's like the signal doesn't go from the origin to the rooms, at least to ours. I would have used a vending machine or a continental breakfast. But over all, we had a blast. My two sons were very happy at your hotel.
I loooooveeeee the staff. Hats off for Jasmine and the other girl (sorry, I am not very good with names). They were happy peppy girls, ready to help, joyful and it is apparent that they love their work.
March 16, 2015
The hotel was "petite" but I was pleasantly surprised by the size of the room. The staff were wonderful - very helpful and accommodating. Would definitely stay there again when visiting NYC.
March 15, 2015
Friendly staff rooms comfortable but small. Especially good if your not spending too much time in them and plan to be out and about
March 15, 2015
The receptionist and staffs are very helpful. They even allow me to do online shopping and receive the packages for me.
March 15, 2015
Staff. both Jazmine and Ashley were super helpful and friendly in pointing out places to dine and ways to get around. Will definitely come back to stay!
February 24, 2015
While the room for the most part was very clean. There was hair on the sink and in the tub, that was not pleasant
The front desk was very helpful and the room was very nice and comfortable
January 27, 2015
I would add an additional mirror in the room -full length (on back of door or wall near outlet so everyone could get ready at the same time-make up hair etc. Other than that great place-I will come back.
The staff, the welcome and the rooms were affordable, nice, clean and comfortable.
January 2, 2015
No mini fridge or stove in the room.
Our stay was fantastic, the location was perfect. Jasmine, the lady at the front desk was friendly, very helpful and she had a lovely personality. Will definitely be back!
December 6, 2014
It was quite a walk from the nearest subway station. Room was tiny for a king room and we had very little space for walking. The pillows were plenty but the were very soft.
Located close to places such as Times Square, Port Authority and shopping on 34th Street. Staff we interacted with were pleasant and helpful to our needs. Prompt check in and we were up in our room within 15 minutes. The bathroom was clean and the constant hot water for the tub and shower was helpful during the cold weather. Big comfortable bed. Umbrella provided in the closet was helpful as it was raining on one of the days we were there. Wifi.
November 29, 2014
Heater a little noisy, room was a bit small.
Location, bed, cleanliness, staff,
November 26, 2014
No mirrors in main bedroom only in bathroom
Nice rooms great location
November 21, 2014
Wifi was shocking,
Location, comfy bed, good shower
November 20, 2014
Room was a little small, but it worked out ok.
Staff was great, hotel was within walking distance to Times Square & Penn station, and plenty of places to shop eat nearby.
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