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449 West 36th Street, Midtown West, New York City, NY 10018, United States of America – Show map
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162 verified reviews
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The GEM Hotel Midtown West's staff speaks: English
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WiFi is available in all areas and is free of charge.
No parking available.
Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, Concierge Service, Dry Cleaning, Ironing Service, Shoeshine, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 18 years stay free of charge when using existing beds.
One older child or adult is charged USD 20 per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 161 reviews
Value for money
Show reviews from:
This historic Midtown Manhattan hotel is a 2-minute walk from Madison Square Garden and across from Penn Station.
Score from 3149 reviews Good
This Manhattan hotel is across the street from Madison Square Garden and Penn Station. The hotel offers a gym and a tour desk with ticket services.
Score from 10752 reviews Review score
Featuring a restaurant, a lounge and a seasonal rooftop bar, this hotel is a 5-minute walk from Grand Central Terminal. All rooms have free Wi-Fi. A game room with ping-pong is available on site.
Score from 2754 reviews Very good
Conveniently in the heart of lower Manhattan, the Holiday Inn Manhattan - Financial District is the tallest Holiday Inn in the world. Free Wi-Fi access is available.
Score from 40 reviews Very good
Location, bed, cleanliness, staff,
Heater a little noisy, room was a bit small.
Nice rooms great location
No mirrors in main bedroom only in bathroom
Location, comfy bed, good shower
Wifi was shocking,
Staff was great, hotel was within walking distance to Times Square & Penn station, and plenty of places to shop eat nearby.
Room was a little small, but it worked out ok.
Proximity to Javitz Center
bad wifi Small room old fixtures old furnishings
The staff was wonderful! Room was nice, missing a fridge but didn't really need one.
Wifi is horrible Far from the times squre Not too bad
Great price, well maintained and decent sized room, comfy bed, helpful and efficient staff, in short the perfect spot for a lower cost NY stay.
Only slight downside is the 10th Avenue location but even then it's only ever a few minutes extra walk.
The staff at the hotel were very nice! I would give them a 10 out of 10.
Room was very small and hotel was located to far from everything. There also should be a guide for the direct TV in the room and there should be another mirror in the room someplace. It would be so helpful when sharing a room.
Lots of outlets, beds were comfortable, shower/water was hot, everything you really needed was available.
That I was never told the total balance of my stay, found out from my credit card statement. Location only stated the rate.
The staff is really nice and friendly . Room clean
small room for 3.
Good location for convention center travelers.
Asley and other staff I encountered during my stay were all wonderful.
The room I stayed in is in dire need of a refresh. Peeling wallpaper, stained blinds, worn furniture, poor calking in bathroom sink and tub. Light fixture above sink is rusted and NO AC....September is still warm.
Friendly staff, clean room. Good location for all the sights and shopping
Wifi was haveing prblems but it was with their provider they did get it fixed in the end but not until the last day of our holiday. Its was usable but kept disconnecting. Also would have liked a kettle as we took our own tea bags and had to use the coffee maker to boil the water.
nothing , and it was worse stay ever in my life
the staff not profesional even the manager Mr. Lawrence Hou, he is not helping and bias. i left the rooms 12:30 pm and the hotel charged me extra night ! something unfair and unbelievable
Location, Price, Cleanliness Well maintained Friendly Staff
The vending machine was not well stocked.
Front desk staff was friendly and responsive; location worked really well for us.
Air conditioning in the room was not functioning properly and it was very warm while we were there; also had difficulty getting the wi-fi to work.
The staffs tried hard to rectify problems to make customers happy. Not too far from Times Square and other main attractions.
Everything we wanted to see and get to was within walking distance. And since we arrived by Megabus the location was excellent. Just blocks away from drop off and pick up. And they held our bags as we enjoyed our first day.
We knew it was a small hotel, but sometimes you kind of just expect little things ( contential breakfast) but I would go back to the Gem.
The staff is very friendly and helpful
The wifi connection was not great it kept loosing the connection
Modern Comfy Close to action Friendly staff
A bit small Not near a Metro station
Good location. Great price. Friendly, cheerful staff.
The room was hard to keep cool.
The location was incredibly convenient and the staff were all super friendly and helpful.
The wifi was hit or miss and the beds were way too firm for my personal comfort level.
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