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Newest reviews for The GEM Hotel - SoHo

  • Alan
      United Kingdom
    September 8, 2014

    staff excellent

    lift not working in lobby

    8.8

  • Thalis
      Brazil
    September 5, 2014

    Staff very helpfull and friendly. Wholefoods near hotel. Room bigger than averange NYC hotel rooms.

    A little bit noise street, but it. Didnt disturb our sleep.

    7.9

  • Ryan
      United States of America
    September 5, 2014

    Wireless internet worked great. Nice sized room for a NYC hotel. Room air conditioner worked great. Easy transit via subway to midtown, times square, and central park. Easy transit via bus to get to world trade center and battery park.

    Air conditioner in the hotel lobby was not working. Elevator was somewhat slow, but not unreasonable. Bathroom in my room (#303) smelled like a sour rag was used to clean it.

    8.8

  • Sue
      United States of America
    September 4, 2014

    Friendly, knowledgeable staff, near subway, restaurants and shopping. Staff very accommodating. We stay there every time we visit our daughter.

    Ice machine was broken on last visit but staff somehow delivered ice to our room 5-10 min. later.

    9.6

  • Anonymous
      Brazil
    September 2, 2014

    Very kind staff

    A lot of noise on the bedroom

    7.5

  • Jennifer
      United Kingdom
    August 24, 2014

    The location The staff Comfortable beds Great value Quiet on the top floor (for NYC) Excellent storage for room size

    No kettle in room Air conditioning unit very noisy Bathroom fan light very noisy Not really in Soho - in Lower East Side - slightly confusing to find initially

    7.5

  • Jill
      New Zealand
    August 18, 2014

    It was a great location to East Village, Soho, Chinatown etc. etc. there is also a Wholefoods store next to the hotel. Room was tiny but had everything we needed abd was clean and comfortable. In NY you are only there to shower & sleep so it was great.

    The air conditioning was loud in the room but vital in the summer months.

    7.9

  • Anonymous
      France
    August 12, 2014

    Location attractive from the booking listing

    The room was on the basement floor. No window completely chlostrophibic, dark room. I left the following day.

    4.2

  • Shelley
      South Africa
    August 5, 2014

    The staff members were all very helpful and friendly. The room was very comfortable and a good size for New York. I would stay here again.

    The only negative was that the window in the bedroom did not open.

    9.2

  • Vasileios
      Greece
    July 31, 2014

    Great location (safe neighborhood, right on Houston str., Close to many resturants, bars, Little Italy, Chinatown, 3 subway lines). Clean room. Polite and helpfull staff (Antony, thanks for everything!!!). No bedbugs (very important, considering this to be a major problem for most ny hotels). The giant Wholemeal just across the street(the best way to start your day).

    The room was too small. The a/c was noisefull and the street noise was just too much (despite the comfortable bed, we just couldn't have a nice undisturbed night's sleep). But after all, considering you are in Manhattan, where everything is very very expensive, I think it was a good value-for-money hotel.

    6.3

  • Alonso
      Chile
    July 23, 2014

    Location

    No gym,pc,conections to travel agencies

    5.4

  • David
      Spain
    July 21, 2014

    Great staff, room was a decent size considering NY and the price.

    Hotel in a bit of warn condition.

    7.1

  • Teresita
      Italy
    July 20, 2014

    The position. Small rooms but friendly and helpful staff.

    Rooms too small

    5.8

  • Laura
      Australia
    July 20, 2014

    Location - close to subway, bars & whole foods, easy to access both uptown & across to brooklin Staff- helpful & courteous Fridge in room

    Small room size Difficult to get stable room temp Microwave in room made loud buzzing noise at rest (easily fixed by removing from socket)

    7.9

  • Tamer
      United Arab Emirates
    July 19, 2014

    Good room clean bathroom Proximity to metro

    Neighborhood

    7.1

  • Colleen
      United States of America
    July 18, 2014

    The staff was friendly and personable. They were able to direct me to area restaurants and shops.

    nothing

    10

  • Richard
      United States of America
    July 16, 2014

    Although the rooms are small, ours was quiet and the bed was extremely comfortable; easy access to bus and subway; lots of good cafes and restaurants in the area; Whole Foods and CVS Drugstore on the next block.Lots of shopping within walking distance.

    10

  • Anonymous
      United States of America
    June 26, 2014

    no 'do not disturb' signs, so unnecessary wake-ups; no ice machine; no curtains -- only a throwback white plastic pull-down window covering -- so intense morning light; cleaning staff very noisy; room tiny even by NY standards; instead of flexibility on room cleaning time, which 'do not disturb' signs would have made possible, my room was twice not cleaned by 4:00 p.m., after I'd been out for five hours; Houston St. traffic featured sirens at all hours and anti-noise-law-violating honkings often

    5.4

  • Anonymous
      Canada
    June 24, 2014

    Very helpful and friendly staff. Hotel's location is perfect for access to East and West Village and SoHo. Nice park on west side of hotel.

    Houston Street has heavy traffic and is quite noisy, though hotel's soundproofing is reasonably good.

    8.3

  • Katalin
      Hungary
    June 24, 2014

    Location was perfect, very close to the subway station, shops, restaurants. The staff was amiable.

    At first we received a terrible room which was under the ground floor. It was shocking. So we had to ask another room on the upper level and finally we got it.

    9.2

  • Christopher
      United Kingdom
    June 22, 2014

    affordable clean great location

    noise on streets small rooms paper thin walls

    6.3

  • Andrew
      Australia
    June 19, 2014

    Staff tried hard

    The condition of the hotel in general. The basement room I was originally assigned was totally unacceptable......no natural light, the small window was filled in with a very noisy airconditioner.

    4.2

  • Frank
      Canada
    June 18, 2014

    The GEM Soho is perfectly located for accesss to subways. The neighbourhood has affordable places to eat: traditional deli, NY style pizza, and Middle Eastern. South of Houston St it's a short walk to a great bookstore, coffee and the newspaper, and further on to Chinatown.

    8.3

  • Beatriz
      Netherlands
    June 8, 2014

    close to main metro lines and shopping areas. Surrounded by nice cafes and restaurants

    room was small considering the two big beds inside

    6.7

  • David
      United States of America
    June 8, 2014

    Very courteous staff, well-equipped clean rooms, SoHo location is next block over from Whole Foods mega-store, excellent air conditioner, good water pressure in shower, convenient in-shower soap & shampoo, fresh towels every day, nice tv, microwave & refrigerator in-room, 'white-noise' machine in alarm clock for rowdy neighbours, linen service on request daily, extra pillows provided, & good soft bed.

    Our in-room phone not working, but not an issue; price raised on weekends from daily rate, & charges for in-room safe which was not used,

    9.6

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