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135 East Houston Street, New York City, NY 10002 , United States of America – Show map
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228 verified reviews
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The GEM Hotel - SoHo's staff speaks: Russian, English
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No parking available.
Vending Machine (drinks), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Fax/Photocopying
Safe, Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 17 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 20 per person per night when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 227 reviews
Value for money
Show reviews from:
This 4-star New York City hotel is in the Tribeca neighborhood, across the street from trendy SoHo shopping. It features modern guest rooms, a 24-hour gym and a restaurant.
Score from 798 reviews Good
Featuring spectacular views of the skyscrapers and bridges of New York City, this hotel is in the Lower East Side neighborhood of Manhattan. Wi-Fi access is provided in each guest room free of charge....
Score from 312 reviews Excellent
Centrally-located in midtown Manhattan, this New York hotel is a 10-minute walk from both Central Park and Times Square.
Score from 3049 reviews Good
Featuring a rooftop terrace overlooking Manhattan, this luxury hotel is just across the street from the 2nd Avenue subway station. Free Wi-Fi and Fiji water are available to all guests.
Score from 635 reviews Very good
The staff was great! the location was perfect for walking around during the day shopping then heading to a show later. Great resturants in the area, I will definitely stay in the hotel again.
super fast free wifi. Right next to a wholesfoods
The guys at the reception were very friendly! The room was clean and the bed was really Comfortable!
Location was great as well as the arrangement of a car service back to jfk
Ground floor is impossible to sleep on. I was here for relaxation and wish the woman would have warned me about construction and jack hammers outside the window before aggreeing to a ground floor room for convienence. The ladies that run the housekeeping also made it horrible. They spend every morning yelling through the hallways, gossiping about their life with each other--- just steps from my door. After hearing what they were talking about I then decided I did not trust them to clean my room. Very unprofessional and probably won't return back here.
Really enjoyed out stay, the hotel is situated prefectly between SoHo and LES, everything is within walking distance. Great value for out money and friendly staff, Anthony is just super! So helpful and welcoming, a real assett!
Out room was a bit cold, but that's just NY in february, luckily the AC worked just fine.
The WiFi and the helpfulness of the staff
the room was very small and they originally lost our booking which I then had to sort out with bookings.com
Friendly stuff (one receptionist is outstanding actually, whereas one other not so great); location excellent to take walks through SoHo, on same road is Katz' Deli, Wholefoods Market, Subway Stations; room was very clean and nicely decorated; price in comparison to other hotels was good but NY in general is just overpriced. Overall experience was just really good.
The beds were comfortable.the wi-fi service was excellent and the staff members were very friendly and helpfull.
Hotel location is not good, the entrance was dirty and the rooms very small with limited space to manouver.bathroomrs especially toilets are not really clean, bit rusty.
Nice staff, handy location for my needs, clean rooms
Lots of street noise; window treatments let in a lot of light, small rooms (i.e. normal for NYC)
Cleanliness was very good. Good value!
Small rooms. However, it is enough to sleep.
Beds were extremely comfortable, space was well planned out
No real lobby area, sort of an unwelcoming entrance and the rooms are very small for the amount you are paying
brilliant location, very quick good connection to subway, shopping (broadway, 5th avenue etc.) possibilities in walking distance, very friendly staff
rooms are very small
Staff were very helpful and friendly
The elevator on street level didn't work for the week I was there. The one in the lobby worked, but I use a cane, and having to use stairs together to the street every day was a challenge.
The location was very good. I loved the street view and enjoyed the sound of the city. The room was super clean and the bed was great too.easy access to the subway.it was just what I was looking for in a good price.
Room was small.
location is good for soho and bowery
tiny rooms Shower temperature not working very noisy very dated, not worth the price at all
Location was fine, close to public transport and "close" to nice places (20-30m walk). Bed was comfortable and wifi worked well. Staff was polite.
Area is noisy (there was also construction around). Not many restaurants, bars, shops, etc, within 5-10 minutes walk. Bedroom is small, decor feels dated, shower was not great. Not very good value for money (I payed around $240 per night).
Location and the free wifi Receptionist was very friendly Room and bathroom was clean
The air-conditioning / heating unit is extremely loud and hard to operate so as not to start up in the middle of the night. My room located on the 1st floor was really affected by street noise.
Near soho, east village etc so decent for exploring that part of the city. Rooms not the worst i've ever stayed in. Internet worked. There was hot water
Poor heating, noisy as on E Houston St, no facilities apart from the rooms. Room was very small. Hotel didn't even have a fork I could borrow...
Good location,friendly helpfull staff, WIFI, coffee machine in room Good value for money
No lobby or restaurant facilities
Staff, bed was so comfy, bathrooms were clean and updated.
Anthony was amazing! I've lived in NY. Value in NY is not the same anywhere else in the US. So don't expect a large room with a hot tub for $250. It's a very small room- great bed, nice window & amazing location. Location is very hip & trendy. Close to Soho, East Village and is actually in the Lower East Side. Close to amazing restaurants. Katz,Mission Chinese, Dirty French, Prune,& Mudd Coffee.
This hotel has Value. In NY you just have to be real about cost. It's expensive to live here. If you want a Large room you'll need to pay $450 a night. It's NY you don't spend time in your room.
When I booked, I chose it because it was supposed to be a 4 str hotel, but it's definitely not. Far from the main subway lines. Terrible reception. No computers. The internet didn't work for 2 days (of 5 I stayed there). The elevator was not working.
Very nice staffs, room cleaness is frequent and very good!
The room is not that big, price is a little bit expensive.
The staff was excellent. True gem of a hotel!
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