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Property Highlights

Free WiFi Free parking

Places of Interest:

Niagara Falls Conference Center (0.1 miles) Old Falls Street (0.1 miles)
Show map The Giacomo

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Sheraton at the Falls

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Newest reviews for The Giacomo

  • Noshad
    August 31, 2014


    Rooms . Drain pi


  • Anonymous
      United States of America
    August 19, 2014

    We have a fabulous stay at The Giacomo! Our room was beautiful, the front desk staff was so helpful, breakfast was wonderful-- all around excellent! It was so close to the state park, which was a huge benefit. Beautiful place!


  • Marion
      United Kingdom
    August 6, 2014

    Location, room size and decor.

    Noisy air con. Room not serviced until 6pm


  • Anonymous
      United States of America
    August 3, 2014

    Very clean. Staff great. Location good. Breakfast was very good.

    Not a lot of table top space. Only 2 small drawers in a combination desk/bureau.


  • Anonymous
      United States of America
    August 2, 2014

    Great location for walking to the Falls, shops and casino. Great breakfast.

    Curbside luggage assistance would have been nice.


  • Ben
      United States of America
    July 30, 2014

    Well managed property all around. Historic building with a modern interior. Helpful staff.

    The ceilings aren't "finished". Minor detail. They are painted.


  • Anonymous
      United States of America
    July 28, 2014

    Loved the spa feel and everything was motion censored. The breakfast was good too.


  • Lena
    July 28, 2014

    This is a lovely hotel with luxuary comfort and friendly staff. The breakfast is also very good. The beds are the best we ever have slept in!



  • Thomas
      United States of America
    July 27, 2014

    Everything especially Mojito Monday!!

    The fact the we couldn't stay longet


  • Nicholas
    July 26, 2014

    Great location, walk to the Falls. Desk staff fabulous, parked our car, suggested (late evening) evening places and were quite simply pleasant. Breakfast was included and was very good ... the clean-up area in the Breakfast area was right next to the eating area and the kitchen guy crashed EVERY utensil for the ENTIRE duration of our breakfast .... suggest you sit by the window (as we did the next day).

    Niagara Falls (the town) is a bit past its use-by date. Go for the Falls .... not the town!


  • Brian
    July 21, 2014

    Clean bright, comfortable bed, good breakfast, we enjoyed the whole atmosphere and the staff were very accommodating as well as informative regarding the area.

    Could not adjust the alarm clock to the right time, just could figure it out. The air conditioner in the room was a bit noisy, I got up in the middle of the night thinking there was running water somewhere.


  • Christine
      United States of America
    July 20, 2014

    Extremely friendly and helpful staff. The room was extremely comfortable (the bathroom is almost as big as the room!). There is a very nice lounge on one of the top floors where you can take your drink to watch the sunset and falls in the background.


  • Winsome
      United States of America
    June 30, 2014

    Staff was very nice and helpful. They made us feel welcomed.


  • Carla
      United States of America
    June 29, 2014

    complimentary breakfast was out of this world! Easy walking distance to Falls and to Canadian side of falls. Great culinary school within block of hotel and culinary restaurant, deli, bakery.

    always had to use valet service to get car or park it. Not easily accessible, but very safe in secured parking area


  • Anonymous
    June 29, 2014

    They have put a lot if effort into making this refurbished office building into an interesting comfortable hotel. Staff was very helpful and accommodating.

    A/C was a bit noisy and didn't get into the bathroom.


  • Ted
      United States of America
    June 26, 2014

    I did not like the dark room and the ceiling need a patch job and sanded and painted


  • Anna
      United States of America
    June 20, 2014

    If you are staying on the American side of Niagara Falls, then THIS hotel is ideal. It is one very short block away from the falls--and all the natural daytime attractions that go along with it (parks, tours, observation points)--and is only two short blocks away from the Canada-America bridge, which can be conveniently crossed by foot. In addition to location, this hotel has an indulgent and luxurious decor throughout the entire building--no detail was ignored. I especially loved the lower level bar, which is a romantic, lush and intimate gathering spot, and the upper level viewing room, which is wall to wall windows and has the tallest vantage point of the falls that the American side has to offer. Finally, the hotel staff was exemplary--a quality that is becoming sadly rare--and were ever friendly, accommodating and knowledgable. The Giacomo is definitely worth the price.

    There are not many upscale restaurants on the American side of the falls, unless you go to the Casino (which offers literally NO VIEW of the all), so you have to go to the Canadian side if you want to have a special dining experience with a water view. There also isn't much nightlife on the American side--which suited my husband and I just fine because we wanted a quiet romantic weekend--but the slower pace of the American side after dark might not appeal to everyone. **Side Note: watch out for bridge tolls as you cross from Canada back INTO America. A bit pricey for cars; I am not sure if walkers are subject to the same fee.


  • Juma
      United Arab Emirates
    June 16, 2014

    The room rate is very high


  • Fahd
      United Arab Emirates
    June 10, 2014

    The hotel it's near to falls

    Small room and no tazeya


  • Stephen
      United States of America
    June 4, 2014

    Bathroom was spacious, and whirlpool tub was great.

    Sound from in-room air conditioner was a bit loud.


  • Dennis
      United States of America
    June 3, 2014

    The hotel itself is absolutely beautiful. It has a very cool atmosphere, and it's in walking distance to the falls and tons of great spots. All of the employees were very friendly and helpful. We had a wonderful vacation at The Giacomo.


  • Hady
      United Kingdom
    June 3, 2014

    Very good location n very good room sizes n very very comfy beds

    Breakfast choice was below what I was expecting, needs bit more n I would have given it 10/10


  • Khalid
      United States of America
    June 2, 2014

    Excellent hotel walking distance from the falls



  • Cheryl
      United States of America
    June 1, 2014

    Being able to see Canada from the observation deck. Nice fluffy towels

    I was on my honeymoon and the room was set for a single person. I was not the room that I originally booked. The valet parking was the desk attendant. The room was too small not worth the money. One ice machine for guest, kitchen, and bar. It didn't work. Bath rob was dirty. They gave us champagne and one glass had lipstick on it. The evevators were crazy. We had a hard timeg getting to the observation deck because the wrong elevator kept coming. The television kept going off and when we called the front desk no one answered eve after 3 times calling. One lounge chair so one of us had to sit on the bed. They gave us a bigger room which was the original room I ordered and they charged $20 more. The valet left the door open and our battery died. The hotel never asked if we needed help even though we were stuck in front of there hotel. We checked out after 2 days and we were staying a week. Over $500 for 2 days and we arrived at 9pm. We drove 8 hours from Philadelphia PA.


  • Robert
    May 23, 2014

    FANTASTIC staff. Devan (sp), Olga and Joy were incredibly accomodating and responsive to all requests. The lounge is very cozy with decent offerings. The room was very well kept and appointed. Great stay and if/when returning to Niagara Falls on the US side this is where we will stay.

    Not a fault of the Giacomo as they are very forthcoming on their site and in their literature but save for the "european breakfast" which was decent, there is no "onsite" restaurant so you will have to find you food elsewhere.


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