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Property Highlights

Free WiFi Guests consistently rate the WiFi as excellent

Places of Interest:

White House (0.2 miles)
Show map The Hay - Adams

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Score from 484 reviews Wonderful 9.1/10

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hotel Feel at home while traveling at this luxury apartment-style hotel located in the heart of downtown Washington, D.C., featuring state-of-the-art amenities and resort-style facilities, that are sure to...

Most recent booking for this hotel was yesterday at 21:00

Score from 548 reviews Excellent 8.9/10

Newest reviews for The Hay - Adams

  • Nicola
      United Arab Emirates
    September 16, 2014

    The location, staff, food, cocktails were all fantastic

    9.6

  • Thomas
      United Kingdom
    September 14, 2014

    Traditional ambience and service, view of the White House a bonus

    The bathroom was a tad bijou but functional. The breakfast was very formal and way too expensive with slow... service.

    8.8

  • Michael
      United States of America
    August 31, 2014

    Service, Breakfast--indeed, all the Food was great, Location, Staff, Room, WiFi, Small Size, Newspapers, Off the Record Pub/Bar

    A/C in room could have worked better; no views from some rooms; main dining room was being remodeled

    9.2

  • Guoji
      United States of America
    August 21, 2014

    I like the location

    Price is too high

    8.3

  • Maureen
      Australia
    August 17, 2014

    Excellent old school hotel staff were charming and very accommodating

    Small bathroom

    7.9

  • Robert
      United States of America
    August 12, 2014

    ROBERT LUTES AND DAVID CROMWELL LOVED EVERYTHING...THE ENTIRE STAFF MADE ALL THE DIFFERENCE

    NOTHING

    10

  • Michael
      United Kingdom
    August 6, 2014

    Location right next to White House Traditional design with quality fittings Efficient and friendly staff always made you feel welcome

    9.6

  • Jihad
      United Arab Emirates
    August 3, 2014

    Location, Room, Staff, Facilities, few minutes to White House and the Mall, restaurants and super market few minutes away, Metro Stations 4 minutes walk.

    Concierge Knowledge is medium on advise of some issues, however, they are kind, helpful

    10

  • Penny
      United Kingdom
    August 2, 2014

    Excellent customer service Location Brilliant concierge Building design Cellar bar!

    We were booked into the smoking floor Breakfast tables had to be pre booked Morning tea/ coffee was a very limited time Room service for tea/ coffee was extremely slow

    8.3

  • Hu
      China
    July 30, 2014

    The change and cancel police is not flexible.

    9.6

  • Brenna
      United States of America
    July 25, 2014

    The location was wonderful, but the staff made the experience truely wonderful.

    Nothing, everything was great.

    10

  • Carol
      United Kingdom
    July 23, 2014

    We travel a lot. This exceptionally placed hotel is one of the best in which we have ever stayed. Inspite of being an upmarket hotel by the 2nd day we were being recognised by staff generally but especially by the restaurant staff where the food was excellent and the service really personable and attentive. The bar downstairs. The restaurant. The attention to detail. The obvious pride the staff took in their hotel.

    The small bathroom but it was in keeping with the age/décor/ambience of the hotel

    10

  • A
      United Kingdom
    July 19, 2014

    The amenities and the little things like choc and the fridge accommodating my own drinks. The Staff are very attentive. After my initial disappointment of not having someone help me with my bags as there was no doorman around after midnight, one of the staff helped me with my bags. I did not expect this of a 5 star hotel. I stayed at the Omni, a 4 star hotel in San Diego and they had porters 24 hours who helped me. But thanks to the one of Reception Staff, the getleman who helped me bring my bags up. For a non smoking room, my room smelled of cigarettes when I came back with friends and their 2 kids to have a look at my room. Where that tobacco smell came from was a mystery to me. My room terrace Room 728, overlooked an office so it was a bit disconcerting to open it to see people in their offices. But then again, even at $499 per night plus tax, I did not pay enough for the coveted view. If I wanted to be picky, the bath tub looks tired and you could see cracks on the tub and outline of the mat that used to be there. But lovely toiletries and the dressing gown, although far too big, was godsend. All in all, despite the tobacco smell the next night, I had a good nights' sleep. The bed was built for comfort. Love the colonial appeal. I had my paper delivered too. Wi fi was great! Staff at the bar were brilliant, thanks Anthony! We had quite a laugh. The porters the next morning were all excellent and really helped me, same as Concierge and Reception. Closest hotel to the Whitehouse as I wanted. I had a relatively pleasant stay and would still recommend this hotel. Maybe next time, I should splurge for the view.

    Room 728 smelled of tobacco that night of the 16th July . With friends and their 2 kids to visit me, it was quite embarrassing.

    8.3

  • Enrique
      United States of America
    July 4, 2014

    Excellent location.

    The AC did not cool enough. 70 degrees was the lowest it got. The room was small.

    8.8

  • Geoff
      United Kingdom
    June 10, 2014

    Location and the vast majority of the front of house staff. Very comfortable beds

    Attitude of catering staff (F&B Director aware. Shame we were allocated a room which had virtually no natural light an overlooked an office block next door given that we were staying for 5 nights.

    9.2

  • Julie
      United States of America
    May 30, 2014

    Small boutique historic hotel in great location. Some staff 5 star service orientation.

    Some staff acted insulted by their jobs. We arrived to our room while it was being cleaned and the housekeeper was down the hall having left our door wide open so anyone could see our belongings. No counter in the bathroom, felt like a motel.

    8.3

  • Rachel
      United States of America
    May 27, 2014

    The location was great and the beds were incredibly comfortable.

    Where to start? Every day we were there we had to call the front desk (bar ware and toiletries needed replacements, room service food was taken when asked to be left, etc). We were mischarged for a bottle of wine ($58 instead of $42). Upon checkout we were charged for 4 minibar sodas ($6.50 each) that we never took. The hotel cleared up the charges but never really apologized for the mistake. If you asked for a bucket of ice it would take at least 45 minutes, twice with no lid. Housekeeping was abysmal. Sugar wrappers left on the desk, hair dryer cord bundled up, didn't replace used wine glasses, never took ice buckets (we had 3 in our room at one point). While non of these things ruined our trip, for nearly $500/night, at a 5-star hotel, we were extremely disappointed. Cheaper hotel chains provide better service than we experienced. Thoroughly disappointing, would not return.

    6.3

  • Roger
      United Kingdom
    May 25, 2014

    The hotel is perfectly located.beautiful decor,very good size room,excellent bar "Off The Record" and charming and helpful staff.

    No swimming pool.

    9.6

  • Thomas
      China
    May 16, 2014

    Prefect, but price.

    White house veiw plus 400USD......, parking 50USD.....

    9.6

  • Brian
      United States of America
    May 14, 2014

    Food, all the staff except one, accommodations, location, size, history.

    One black porter had an obnoxious attitude toward us.

    10

  • Anonymous
      United States of America
    May 8, 2014

    Superior service, friendliness, extremely comfortable bed, and location are just a few reasons why I would highly recommend this wonderful hotel to other guests. It made our first trip to DC truly memorable.

    9.6

  • Susan
      United States of America
    May 6, 2014

    My best friend and I stayed at the Hay-Adams for 4 nights. Everything about this unique hotel was exceptional - you just can't beat the personalized service you receive here. Staff members recognize you and are there to accommodate your every request. It was a busy weekend for Washington and the hotel was packed with politicians and celebrities, but I was treated with the same graceful elegance as everyone else. I am not at all surprised that this is the #1 hotel in Washington. This distinction is well deserved.

    You'll be hard pressed to find anything wrong with the Hay-Adams. I sure couldn't.

    10

  • Xiang
      China
    May 4, 2014

    Best experience in DC, excellent service and staff, with awesome view of the White House.

    10

  • Philip
      United States of America
    May 4, 2014

    Great location - convenient to center city meeting locations; beautiful room and public areas

    10

  • Robert
      United Kingdom
    April 29, 2014

    Staff are excellent Especially Paul on door and German Patrick

    Not many places to sit and read Fitness centre very small No spa Room we had was small especially the bathroom

    9.2

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