Helmsley Middletowne Hotel

The room was clean & spacious. Staff was friendly and very helpful. Ideal location.

The hotel is only a few blocks away from the United Nations Headquarters, thus making it an ideal hotel for UN staff based outside NY who conduct business at headquarters.

There should have been a dining room for breakfast offered.

Location was fine and the staff was helpful too. The room was also a decent size.

This was barely a hotel. The lobby was a 15 x 15 room with a window for the front desk. The hallways and my room still looked like they hadn't been renovated since at least the 1970s.

the way breakfast was set out

Excellent recommendation for a nearby restaurant for dinner. Decent continental breakfast in the morning.

I just cannot get over the cost of hotel rooms in New York during the week!

I loved how close it was to everything without being in the middle of the noise of New York. Door staff were very helpful at all times.

No restaurant or bar in the hotel to purchase food or drinks.

The rooms were quite large and comfortable as was the bathroom. Everything looked newly renovated and was very clean.

THe lobby is very small and with a breakfast included it gets very congested in the morning when everyone is coming to get their bagels and coffee.

Price, convenient location, efficient staff

It definitely needs renovation.

The location and the friendly staff.

The way that you had to pick up breakfast in the lobby.

Nice location, clean room with lot of space, kind staff

Definately the breakfast, there was not any refil, so if you' re late there is nothing to eat & drink

The reception desk personnel (a woman) was very nice and helpful.

The hallways in this hotel were disgusting--tired and badly in need of redoing. Since our room was not ready, I asked if our bags could be brought up to our room and we were told by the doorman that that was not the usual procedure and it would be extra. We decided to wait until our return at night and retrieve them from the storage room ourselves b/c of his attitude.

The location and the breakfast.

I was unlucky. Room 1 was in a corner, small and dark, I requested a change and was offered a smokers room in the second floor. I took it. The second room No.211, was dark and dirty, the carpets were filthy and the door frames with chips and poor paint, there is a connecting door to another room and I could hear my neighbours talk. In the bathroom, the bathtube was dirty and chipped, the tiles were coming off and the corners had grime.(I have pictures of it). Unfortunately one morning there was a 5 to 6 cm cockroache in my room, which got me into panics. I requested a change & was given a suite, acceptable and clean, but I still had the fear of meeting another little beast. The staff was very accomodating and helpful.