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180 Tenth Avenue, Chelsea, New York City, NY 10011, United States of America – Show map
Excellent location – rated 9.1/10! (score from 176 reviews)
Rated by guests after their stay at The High Line Hotel.
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175 verified reviews
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The High Line Hotel's staff speaks: Spanish, English
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Grounds, Sun Deck
Fitness Center, Bikes Available (free)
Food & Drink
Bar, Snack Bar
Private parking is available at a location nearby (reservation is not needed) and charges apply.
24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Meeting/Banquet Facilities, VIP Room Facilities
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
One child under 18 years stays free of charge when using existing beds.
One additional older child or adult is charged USD 50 per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are allowed on request. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 176 reviews
Value for money
Show reviews from:
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Quietness of suite facing the garden (from the second night). Spacious suite. Architecture of building. Neighborhood. Comfy bed. Free pass to Equinox. Coffee shop.
Noisy suite facing the street. Staff are horrible to follow up on requests / issues. Pricy small room for the first night, was noisy, very small (no closet, not even a hook for hanging my coat).
The location is great. The bed is heavenly. Room facing the courtyard was very quiet. The large bathroom was well appointed.
There is a problem with the plumbing which makes it very difficult to regulate water temperature. In the evening, we were unable to get ANY cold water. Just hot and scalding. When we complained we were told the people in the other side of the building get no hot water , only cold. Also the phone in the room didn't work so we couldn't dial down to the front desk. We reported that as well, but it was never fixed.
Loved the lobby as coffee shop, the decor (William Morris wallpaper) the bathroom (carrara marble and subway tile) and the view.
Are pillow-top beds the latest thing? Because this is two NYC hotels in the past two weeks that have foisted these squishy abominations on me. Seriously. People like these?
Great hotel Staff Heavenly bed!!!!! Beautiful interior Wonderful building Good location Individual and different A sanctuary in NY
A lot of dogs come to the coffee shop, which may put some people off. Some of the staff who work in the coffee shop were very unhelpful and rude They dont carry non feather pillows
Very disorganized check-in process. No sense of anyone in charge - couldn't identify the manager. We dropped our bags off at 9:00am asking if we could come back in the early afternoon to check in as we were attending a wedding in the early evening and needed time to get ready. We were told to come back at 2:00pm. When we arrived at that time, we were told by a young woman holding an IPad that our room wasn't ready. It would take 15-20 min. as they were re-stocking the mini bar. After 30 min we were still sitting in the lobby with no room. When we asked again, we were told the manager has to inspect each room before anyone checks-in. I find that ridiculous. For nearly an hour we watched as people from the neighborhood came by for the coffee bar that is in the lobby of the hotel. The whole place felt more like an espresso bar with a hotel somehow attached to it that no one was really paying attention to. At 2:55pm we were able to check-in. Absolutely unacceptable to be kept waiting almost an hour when we were specifically told we could check-in at 2:00pm. We will NEVER stay at the this hotel again. I will tell friends and family to stay away from The High Line Hotel.
Large quirky interesting rooms well renovated comfy bed best coffee in area at the bar in the hotel all the locals were dropping in to buy their coffee
Lack of Internet for 11/2 out of 2 days It still wasn't working when we left with assurances every time we asked that it would be working soon
Loved the friendly welcome and coffee always brewing in the lobby. Fab comfy bed and bath as well as shower as slogging those NY streets can be hard on the feet. Housekeeping excellent and mini bar well stocked as well as happy birthday bottle of wine for my husband. Hope to return
Great location near Chelsea Market. Bed was fabulous! Huge room -- bigger than some apartments in nyc.
Hotel had turned off the heat so it was colder in our room than outside! They brought in a space heater that didn't work (so had to bring another) -- this was after the repair person had banged around the radiator for a while (and then left his tools in our room). Starbucks drink stopper left on the bathroom floor when we arrived. When our room was cleaned, no extra soap or kleenex tissues were replaced. Towels are resort size, so awkward in small bathroom space. Second floor room facing streets meant for loud street noise. Elevator extremely small and very very slow. All in all, not worth the $400 a night we spent! Won't be going back.
We did like the location, the atmosphere of the building, the bikes that were available and the friendly staff. A very nice place in New York.
The lightening of the room could be better, but this is really the only remark we have to make.
Great location, excellent coffee, unique furnishings and extremely friendly staff.
Street-facing rooms suffer from significant street noise, exacerbated by early morning construction across the street. In-room, particularly bathroom, lighting extremely dim.
Decor, location, coffee
Quality of room decor and atmosphere were impressive. I liked the courtyard and the opportunity to sit out in the sun away from traffic.
I would like more fruit or more breakfast choices to take to courtyard.
Comfy beds Free wifi Large space
No outlets in bathroom, made it hard to use hair dryer,etc. Windows not sealed for noise or cold. No restaurant inside or larger lobby Needs bigger closet / drawers
Friendly staff, great quiet location, amazing bed, good size room.
Limited restaurant facilities and lack of reception area (reception is part of a very busy cafe area); also lack of hotel computer facilities
Location, staff, bed was comfortable
Crack in bathroom sink, water did not drain well in shower, $5 historic fee added to bill without my approval
bar area and early close of restauarant
I loved the location, which is right off the high line in Chelsea and very central to lots of shops and restaurants. The hotel itself is adorable and very well decorated, as were the rooms. The bed was huge and VERY comfortable and we felt like we were sleeping on a cloud. I also really appreciated that unlike most overpriced hotel mini-bars, this one was very reasonably priced and fully stocked with lots of goodies.
We were given a room on the ground floor, adjacent to the lobby and the coffee bar, and the noise levels were pretty awful. You could hear everything that was going on in the lobby and the loud footsteps of the people walking by the room, as well as the coffee bar noises, which woke us up super early as they open at 7am. The worst part was that after we checked out, within a day we discovered that we were covered in what appeared to be bed bug bites (even one on my face!) and have had to go and dry clean/launder every piece of clothing we brought on our trip. I really wanted to love the hotel, but the conditions of the room we were given were just so bad, especially for how much they charge for a night there.
Staff were unbelievably friendly and helpful.
Lights in the room were quite dim and found it hard in the evening. That's the ONLY negative. Everything else is wonderful.
Made up for our room not being ready at check-in time with a room upgrade Waking up to the smell of Intelligentsia coffee Close to High Line Park
Strict about the 3PM check in Waited after 3PM because the room wasn't ready Elevator was slow
Comfortable, quiet, clean.
Cool hotel- refurbished older building with a lot of touches
Room on first floor facing 10th Ave and too close to front desk area--noisy
Are room was not ready when we arrived and the concierge was very nice and accommodating. He gave us drink tokens. And then gave us a wonderful room facing the courtyard. I was traveling with just my 11 year old daughter and it was perfect. Felt safe and comfortable. Would have liked to stay a week.
Not much. Thought some of the staff was a bit snarky! Just the baristas. The guys that greeted us were very polite and pleasant.
The personality of each space.
The lack of real 4-star/5-star services.