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Property highlights

Free WiFi Guests consistently rate the WiFi as excellent

Places of interest:

The Shops at Prudential Center (0.2 miles)
Show map The Lenox

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Newest reviews for The Lenox

  • Robin
      United Kingdom
    12 September 2014

    Staff Location

    Room was stark- no pictures on the wall. No atmosphere in the hotel Expensive for what was provided No mini bar Only one bedside table

    5.8

  • Wayne
      Canada
    9 September 2014

    Service at all levels was excellent. every one was very helpful and anticipated our needs

    could hear normal level of conversation from next room

    9.2

  • Kaveh
      Canada
    7 September 2014

    Staff were very friendly and welcoming, location was great. Large room with comfy bed and a quiet neighborhood make for a good night sleep.

    The room could have used a little bit more attention, especially the bathroom. The services in the bathroom was not suitable for a hotel of that standard!

    7.9

  • Michael
      U.S.A.
    4 September 2014

    everything except the air condition is a little loud

    10

  • Barbara
      U.S.A.
    4 September 2014

    We were here returning our daughter to Boston University. The staff was very attentive, valet parking couldn't be easier. The room was very large for a city hotel, with a fold out sofa for the first night was exactly what we needed. Highlly recommend the cocktails and snacks at the City Bar in the lobby.

    Very expensive.

    8.3

  • Anna
      U.S.A.
    2 September 2014

    We had a handwritten note in our room with champagne welcoming us. The Concierge was wonderful. All the recommendations were great.

    Fire alarm at 2:00 am. A patron had too much to drink and had fun with a fire extinguisher. :(

    10

  • Alan
      Australia
    31 August 2014

    Friendly staff, good food

    Eating bar area very dark and uninviting. Also not allowed into bar area as too full!

    8.8

  • Kathleen
      U.S.A.
    27 August 2014

    staff was polite and helpful

    pricey for small rooms and tight bathrooms.

    7.1

  • Anonymous
      United Arab Emirates
    25 August 2014

    - great style - lobster roll in City Table was excellent!

    - construction outside - was quite noisy. - staff are not particularly friendly or helpful.

    7.5

  • Maureen
      Australia
    24 August 2014

    Everything. The staff were very accommodating and all in all a very comfortable hotel. A Junior Suite upgrade was very large with plenty of closet space and a lovely bottle of wine to go with it

    10

  • George
      United Kingdom
    20 August 2014

    Excellent Back Bay location; Friendly, incredibly helpful and generally well-informed staff.

    The water pressure in the shower was quite variable, especially on the 11th floor; the Solas bar (attached to the hotel) serves generous portions of good food, but can become unbearably loud and raucous at night, making conversation almost impossible.

    8.3

  • Nancy
      U.S.A.
    19 August 2014

    Thoughtful, friendly staff. Our room wasn't ready when we arrived after a day of wedding dress shopping. We were offered champagne - two rounds - while we waited. There were 4 of us in our party - my niece, my daughter, my sister and myself. We mentioned that it was my neice's birthday while checking in, and a bottle of wine and a card was waiting for her in the room. The room was spacious and clean. Beds were comfortable. Overall, a wonderful stay.

    10

  • Franco
      United Kingdom
    18 August 2014

    Great location, close to airport, restaurants & bars Fantastic service

    Quite noisy from the street & inside from adjoining rooms too Rooms rather small for the price

    8.3

  • Anas
      Saudi Arabia
    14 August 2014

    great location, great staff, a lot of character in this old hotel

    7.9

  • Henry
      United Kingdom
    12 August 2014

    The location is fantastic, the staff are very accommodating and friendly and it is good value for money when you compare it to competitors in similar locations

    9.6

  • Anonymous
      Switzerland
    7 August 2014

    everything else

    the two barkeepers

    9.6

  • Joseph
      Australia
    4 August 2014

    Absolutely everything. Location is A1 Spacious, comfortable rooms. Morning coffee, all day lemon water.

    No breakfast options

    10

  • Maria
      Ireland
    3 August 2014

    Very friendly and helpful staff.

    The bill.

    9

  • Anonymous
      United Kingdom
    30 July 2014

    The staff were exceptionally attentive, and it was very nice to stay at a characterful boutique hotel within each reach of the convention centre (I was there on business), as well as a nice array of nearby restaurants and shops in easy walking distance.

    Really I had no real 'dislikes,' but it just would have been nice to have some artwork both in my room and in the hallways. Blank walls over a long stay can be draining.

    9.2

  • Anonymous
      Germany
    28 July 2014

    We had a fantastic stay at the Lenox and were truly impressed about the friendliness, great support, professional attitude and excellent service attitude of all team members - no exception. Traveling from Europe, this was our only night in Boston on our us tour, but we would certainly would recommend to others and when coming back one day certainly would choose the Lenox again!

    10

  • Anonymous
      U.S.A.
    24 July 2014

    They remembered us from previous visits. Doormen always remembered where we were coming from and asked how our day was. Every staff member had a smile on their face...always!

    While beds, room etc., were wonderful, the pillows were too soft for my taste. Not a problem, I just prefer a more firm pillow.

    9.6

  • Pascual
      U.S.A.
    17 July 2014

    Mattresses squeak so much

    7.9

  • Alan
      France
    13 July 2014

    First class service, central location

    8.3

  • Bo
      Denmark
    13 July 2014

    The location The nice spacy room The bar The warm welcome The helpfull staff We will stay here again

    9.2

  • Dawson
      U.S.A.
    10 July 2014

    The staff was great: friendly, professional and attentive. Young, fun and welcoming staff contributed to our stay and made my family's first trip to Boston memorable. I stay in lots of 4 and 5 star hotels for work travel and this group has it down right. 5 stars for the staff!

    The guy in the next room who talked loudly on a cell phone whilst seated on the floor of the hallway. Who does that? Doesn't Emily Post rise from her grave to strike down such boorish behavior? Apparently not, so I sent him back into his room. He seemed surprised. Even my teenagers know better.

    9.6

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