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Property Highlights

Free WiFi Guests consistently rate the WiFi as excellent

Places of Interest:

The Shops at Prudential Center (0.2 miles)
Show map The Lenox

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Newest reviews for The Lenox

  • Kathleen
      United States of America
    August 27, 2014

    staff was polite and helpful

    pricey for small rooms and tight bathrooms.

    7.1

  • Anonymous
      United Arab Emirates
    August 25, 2014

    - great style - lobster roll in City Table was excellent!

    - construction outside - was quite noisy. - staff are not particularly friendly or helpful.

    7.5

  • Maureen
      Australia
    August 24, 2014

    Everything. The staff were very accommodating and all in all a very comfortable hotel. A Junior Suite upgrade was very large with plenty of closet space and a lovely bottle of wine to go with it

    10

  • George
      United Kingdom
    August 20, 2014

    Excellent Back Bay location; Friendly, incredibly helpful and generally well-informed staff.

    The water pressure in the shower was quite variable, especially on the 11th floor; the Solas bar (attached to the hotel) serves generous portions of good food, but can become unbearably loud and raucous at night, making conversation almost impossible.

    8.3

  • Franco
      United Kingdom
    August 18, 2014

    Great location, close to airport, restaurants & bars Fantastic service

    Quite noisy from the street & inside from adjoining rooms too Rooms rather small for the price

    8.3

  • Anas
      Saudi Arabia
    August 14, 2014

    great location, great staff, a lot of character in this old hotel

    7.9

  • Henry
      United Kingdom
    August 12, 2014

    The location is fantastic, the staff are very accommodating and friendly and it is good value for money when you compare it to competitors in similar locations

    9.6

  • Anonymous
      Switzerland
    August 7, 2014

    everything else

    the two barkeepers

    9.6

  • Joseph
      Australia
    August 4, 2014

    Absolutely everything. Location is A1 Spacious, comfortable rooms. Morning coffee, all day lemon water.

    No breakfast options

    10

  • Maria
      Ireland
    August 3, 2014

    Very friendly and helpful staff.

    The bill.

    9

  • Anonymous
      United Kingdom
    July 30, 2014

    The staff were exceptionally attentive, and it was very nice to stay at a characterful boutique hotel within each reach of the convention centre (I was there on business), as well as a nice array of nearby restaurants and shops in easy walking distance.

    Really I had no real 'dislikes,' but it just would have been nice to have some artwork both in my room and in the hallways. Blank walls over a long stay can be draining.

    9.2

  • Anonymous
      Germany
    July 28, 2014

    We had a fantastic stay at the Lenox and were truly impressed about the friendliness, great support, professional attitude and excellent service attitude of all team members - no exception. Traveling from Europe, this was our only night in Boston on our us tour, but we would certainly would recommend to others and when coming back one day certainly would choose the Lenox again!

    10

  • Anonymous
      United States of America
    July 24, 2014

    They remembered us from previous visits. Doormen always remembered where we were coming from and asked how our day was. Every staff member had a smile on their face...always!

    While beds, room etc., were wonderful, the pillows were too soft for my taste. Not a problem, I just prefer a more firm pillow.

    9.6

  • Pascual
      United States of America
    July 17, 2014

    Mattresses squeak so much

    7.9

  • Alan
      France
    July 13, 2014

    First class service, central location

    8.3

  • Bo
      Denmark
    July 13, 2014

    The location The nice spacy room The bar The warm welcome The helpfull staff We will stay here again

    9.2

  • Dawson
      United States of America
    July 10, 2014

    The staff was great: friendly, professional and attentive. Young, fun and welcoming staff contributed to our stay and made my family's first trip to Boston memorable. I stay in lots of 4 and 5 star hotels for work travel and this group has it down right. 5 stars for the staff!

    The guy in the next room who talked loudly on a cell phone whilst seated on the floor of the hallway. Who does that? Doesn't Emily Post rise from her grave to strike down such boorish behavior? Apparently not, so I sent him back into his room. He seemed surprised. Even my teenagers know better.

    9.6

  • Cathy
      Taiwan
    July 9, 2014

    The service was excellent! Make you feel like home. Location is excellent, too.

    8.3

  • Nancy
      United States of America
    July 6, 2014

    This is a lovely old-school boutique hotel. My room was upgraded with a full living space and 2 Queen beds $335. The decor is exactly like the photos; very clean and well cared for. The bath was rather small for the size of the room. There's a nice restaurant and a pub in the hotel and 'Atlantic Fish' seafood restaurant is a 5 minute walk if you want New England style food. The ambience in Atlantic Fish is surprisingly genteel but there's no dress code. The Boston shopping is right here and you have easy access to tourist sights. I noticed a lot of Brits were staying here. Overall a great hotel. I've stayed at the Boston Harbor Hotel (on the harbor!) and the Four Seasons. The Four Seasons is the finest high end hotel in Boston but if your looking for something more reasonable and still very charming, The Lenox is a great choice.

    10

  • Anonymous
      United States of America
    July 6, 2014

    Very nice place to stay, very friendly and helpful. Would stay here again.

    Slow with breakfast at City Table. Dinner there was excellent. Everytime we tried to come in or out of the hotel the doormen were in the way - helpful once they saw us but they always were an obstacle to get around.

    9.2

  • Anonymous
      United States of America
    July 6, 2014

    So, we always stay at the Lenox when we're up in Boston and this stay did not disappoint. The staff is super friendly and prompt, whenever you request anything, be it from a toothbrush to bringing your car around. The concierge service is also exceptional, we were able to secure a reservation at a restaurant through the concierge that we weren't able to book ourselves.

    9.6

  • Daniel
      United States of America
    July 5, 2014

    The location was central for sightseeing. The concierge recommended an awesome breakfast place in Beacon Hill, and sent a basket of snacks, nail polish, and magazines to our teen daughters's room. Water was free which was so nice as it was in the 90's outside! The rooms were nicely decorated and beds comfortable. Very helpful front door men too.

    10

  • Mirjana
      Croatia
    July 3, 2014

    Everything is perfect in this hotel.

    9.6

  • Maryanne
      United States of America
    July 1, 2014

    Loved the small details like having robes, a magnifying mirror in the bathroom, nice smelling shampoos and lotions, a nice bar for a nightcap and breakfast served in the hotel restaurant, walking distance to so much, helpful staff, I could go on and on!

    9.6

  • Jill
      United States of America
    June 26, 2014

    The location was ideal and I can't say enough good things about the hotel staff. From the door man to the front desk and conceirge, every hotel employee that we came across was friendly and professional. The hotel is also beautiful and our room was very comfortable.

    10

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