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Newest reviews for The London West Hollywood

  • Jeffrey
      Australia
    August 22, 2014

    Last stop of a five week vacation and treated ourselves to stay at this hotel. We were delighted as rooms and bathroom with a balcony are very spacious and the staff were very attentive. The pool deck area and view excellent.

    10

  • Melissa
      United States of America
    August 21, 2014

    Location Room View Breakfast

    The staff can come across as snobby.

    9.6

  • Tamara
      Argentina
    August 15, 2014

    Spacious romos, great services, great location.

    10

  • Hafiz
      United Kingdom
    August 14, 2014

    Good location. Great front of house, concierge and valet services. Great spacious room.

    Shame about the almost non service during breakfast at the restaurant! Didn't leave any tip

    6.7

  • Jaclyn
      Canada
    August 12, 2014

    Treated like royalty... stopped in on our honeymoon and couldn't have been happier. Especially loved Will at the front desk, he was amazing!!! Definitely coming back to stay at the London!

    10

  • Gaurav
      United States of America
    August 8, 2014

    Rooms were very large and spacious, they were very comfortable - the beds were super comfortable, and overall staying in the room was very very relaxing - best place to be in the hotel. The bathrooms were also very large and spacious. Location of the hotel was excellent - around the corner from everything in Hollywood and the Hills.

    Attitude of the staff at check in was very rude and not welcoming or at all friendly. Restaurant staff at breakfast were extremely rude and would make the partons wait for tables despite the fact that there would be a number of tables free at any given time. Forget service with a smile!! The staff cleaning the rooms would constantly mix up our toothbrushes and in some instances throw them out for no reason! And when we issued a complaint with the front office, they were extremely apathetic and were rude. Overall, the staff at this hotel were not upto the mark and frankly their attitude was unacceptable as they just don't seem to care and were very arrogant. Despite a few staff they were all the same. And they always made the patron feel that they were doing us a favor, despite us being very nice and paying more than $500 per night. The breakfast was misleading and was not really a breakfast - they only served fruits, bread, cheese and croissants everyday...eggs and etc which are free in other hotel breakfasts are strangely chargeable at the London. Hotel was very expensive. Despite paying on some nights more than $500 a night, the hotel would not make the $32 valet parking per night complimentary for us - and this despite the fact that we stayed at the hotel for 7+ nights.

    6.7

  • Duncan
      United Kingdom
    August 6, 2014

    Loved the roof swimming pool and bar. Staff were so friendly and really looked after us.

    9.6

  • Christopher
      Australia
    August 6, 2014

    Room size, bathroom, near Strip, pool and bar staff

    Breakfast, restaurant, wait staff arrogance.

    9.2

  • Anonymous
      United States of America
    August 1, 2014

    Great service and Frederick the driver was great!!!!

    10

  • Nadia
      Oman
    July 31, 2014

    The Roof Top Pool, Gordon Ramsay Restaurant, the size of the room and the location.

    Our room was at the street side so it's a bit noisy.

    9.6

  • Aoife
      Australia
    July 27, 2014

    Amazing hotel, perfect location, excellent staff - there was nothing I didn't like about The London and I cannot wait to return.

    9.6

  • Bryce
      United States of America
    July 27, 2014

    Friendly Staff, Accomodating. Beautiful view and rooftop swimming pool. Would stay there again forsure!

    A little expensive

    9.2

  • Frances
      New Zealand
    July 26, 2014

    We were on a stop over from London to New Zealand for 3 nights. We feel rested and relaxed thanks to your wonderful staff at concierge, upstairs bar,pool area and breakfast was perfect for us! Thankyou we will stop over here next trip. Francie and Barry

    10

  • Matthias
      Germany
    July 21, 2014

    Spacious room, marvellous bathroom. Rooftop bar is a must to relax from a sightseeing day.

    Breakfast always had a waiting queue and the waiters there were friendly but forgot 50% of each order rightaway.

    8.8

  • Vivian
      Hong Kong
    July 11, 2014

    Room is very spacious n offers nice view. Staff are very friendly n helpful.

    Nothing

    9.6

  • Jane
      United States of America
    July 8, 2014

    Beautiful and very large rooms, great views of LA, fabulous rooftop pool and cocktail bar, delicious food at Gordon Ramsey's restaurant.

    Parking charge

    9.6

  • James
      United States of America
    June 29, 2014

    Hotel is just beautiful.

    Restaurant & Staff needs training. Inattentive, distracted and not consistent with the quality image your hotel projects. The bar and the pool restaurant staff more specifically didn't seem to know what they were doing. Quite vague and distant they were. Perfunctory responses to inquiries, etc., etc. Your hotel is exceptionally nice. Don't minimize the return on your investment through repeat business, because of a staff that is not up to the job. By the way, your folks at reception and the lobby staff in general, valet parking, etc., were very professional and very good. :) We'll be back - I'll give you another report card then. Overall a real nice place.

    9.2

  • Daniela
      Australia
    June 28, 2014

    we liked the decor and the location. we particularly like the concierge service, it was very efficient and pleasant to organise, we will certainly return and recommend to friends

    the prices and food for the roof top bar

    8.3

  • John
      United States of America
    June 23, 2014

    Ambiance; large, clean, well-appointed room; polite and helpful staff; Gordon Ramsey restaurant

    9.6

  • Sushil
      India
    June 20, 2014

    Good views from south facing rooms, excellent concierge, front desk, valet and all other staff. Large rooms with large bathrooms, good location

    Valet charges are expensive, blocked view from some rooms

    8.8

  • Ben
      United Kingdom
    June 15, 2014

    Everything about this hotel is of a high standard. Staff so helpful and friendly. Can't recommend this hotel enough.

    10

  • Nebojsa
      Slovenia
    June 13, 2014

    Big rooms, great breakfast and Gordon Ramsay restaurant, which wasn't pretty expensive on Rooftop restaurant near the pool.

    We was very dissapointed, as huge BUG was in the morning in the bathroom. You know what kind of bug, I mean :( My opinion is that in this kind of hotel, this should not happen. In the room was some strange smell, when we came.

    6.7

  • Robert
      Australia
    June 13, 2014

    Free wifi. Large room. Walking distance to good restaurants. Quality of food in restaurant and room service excellent.

    Weekend breakfasts a bunfight with long wait and frazzled staff who seemed leaderless.

    7.5

  • Perry
      United Kingdom
    June 11, 2014

    Room - huge Rooftop pool Balcony with great view Breakfast

    Staff - slow service and just amateurish at times

    7.1

  • Kevin
      Australia
    June 9, 2014

    Very spacious king suite. Hotel has recently been refurbished. Breakfast was good, with a wide variety of options.

    Possibly the wrong location for us, as it was a long way from most places we wanted to see. We couldn't visit the rooftop pool as it was closed for a private function. Hotel staff were polite but were somewhat aloof.

    7.9

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