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hotel In the Theater District and within a 3-minute walk of Times Square, this hotel features a fitness center and a concierge service. Rockefeller Center is a short walk away.

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Score from 2040 reviews Good 7.7/10

Newest reviews for Hotel Lucerne

  • Jennifer
      Belgium
    September 1, 2014

    Great location, good room service, nice beds, quiet, good restaurant, friendly staff.

    The only negative point is that the windows do not open at all, not an inch. I understand hotel windows do not open fully but to not open at all is terrible. The room was a little stuffy and circulating air-conditioned air was not ideal. It made it a little claustrophobic.

    7.9

  • Judy
      United States of America
    September 1, 2014

    Great location in an interesting part of the city. Family friendly, boutique hotel convenient to Metro. Cozy hotel

    Having to go home!

    9.6

  • Lynsey
      United Kingdom
    August 28, 2014

    When we complained desk staff were helpful & moved us to a good room Good room size Great shower Clean Friendly staff very helpful

    Original room we were given was opposite the ice machine room we had very little sleep that night

    7.5

  • Eugenio
      United States of America
    August 25, 2014

    Round the corner to many restaurants on Amsterdam. One block to subway.

    Room is small.

    8.3

  • Shakhshir
      Jordan
    August 24, 2014

    The staff was helpful specially Kira and Ron. The location is excellent.

    The wardrobe cabinet is so small and narrow.A jacket would not fit in. Some of the rooms are smaller than others in the same category? They gave us a small room first and only when we complained the moved us to a larger one with the same price!

    9.2

  • Todd
      Netherlands
    August 15, 2014

    Great UWS location close to Central Park; residential neighborhood with selection of good restaurants; classic boutique-style; pleasant adjacent restaurant for breakfast (= Nice Matin).

    Cramped elevators.

    8.8

  • Pearl
      United States of America
    August 14, 2014

    All staff members very hpful and friendly.

    Smll room for 4

    8.8

  • Anonymous
      United States of America
    August 12, 2014

    The location is great. The fitness room is nice.

    The TV didn't work, and no one came to check it out when I reported it. The desk chair was very uncomfortable. It would be nice to have a mini refrigerator in the room.

    6.7

  • Shakhshir
      Jordan
    August 12, 2014

    The hotel location is great.Quiet and near to a subway station .All staff hotel was helpful specially Kira from the reception and Ron from the concierge.

    The lady from the concierge. She was not nice at all

    9.2

  • Keirston
      United States of America
    August 9, 2014

    The location was perfect for our trip. We were a block from Central Park and the American Museum of Natural History as well as being a block from the subway to go downtown. Perfectly located for some local foods. Hotel was very clean and we received a complimentary upgrade to our bed size upon arriving.

    I was surprised that the room did not have a mini-fridge for the price and impression the hotel was conveying (an upscale, modern hotel). Additionally, the temperature control was problematic. One degree change meant you were either freezing with the air on or sweating with the air off. However, these are minute complaints that I can think of. The hotel said there was valet parking and self parking, but there was no clear indication, even after asking, where that was or how much it cost. This is the only complaint that I have of substance: where to park my car after 7 hours of driving!

    8.3

  • Steven
      United States of America
    August 6, 2014

    Excellent location in Upper West Side

    Room was small for a family of 4 but it was a hotel in NYC so it should have been expected.

    7.9

  • Anonymous
      United Kingdom
    August 5, 2014

    Great location with really good restaurant attached and many more within a short walk. Room not overly large, but very clean with good a/c and shower. Although on business it is a good base for sightseeing around Manhattan.

    Room was rather too "chintzy" for my taste.

    9.6

  • Carol
      United Kingdom
    August 3, 2014

    Room nice and clean, staff friendly and helpful and good location.

    10

  • Joshua
      United States of America
    August 2, 2014

    Todos

    A bit expensive. Booking.com doesn't include tax in quoted price. I thought I'd pay $580 & it was really $660.

    9.2

  • Anonymous
      New Zealand
    July 31, 2014

    The location, size and quality of rooms. Friendly helpful staff. Wonderful quiet location, but still within easy reach of all major sights.

    A poor, slow and cumbersome wi-fi. I would rather pay for it and get a good speedy service rather than the slow anachronistic present system

    7.9

  • Dan
      New Zealand
    July 29, 2014

    friendly, helpful staff

    no fridge in room so cannot keep drinks cold but that is common in many USA hotel room in my experience.

    7.9

  • Anonymous
      United States of America
    July 29, 2014

    everything

    nothing

    9.6

  • Martin
      Denmark
    July 27, 2014

    clean, well designed perfect location

    corner room, old style AC unit very noisy, har/impossible to control.

    6.3

  • Richard
      United Kingdom
    July 26, 2014

    Decent neighborhood, easy access (subway one block away), nice decor, room size (we had Superior Grade rooms), friendly lobby staff

    Nothing!

    8.8

  • Anonymous
      United States of America
    July 23, 2014

    location; cleanliness; comfort of beds; pleasantness of staff.

    overall kinda dark and frumpy presentation. could use some spiffing up to bring it alive!

    9.2

  • Anonymous
      United States of America
    July 7, 2014

    friendly staff, good location, very clean

    street noise, dated furnishings

    7.5

  • Jamie
      United States of America
    July 6, 2014

    The rooms have a lot of space for New York! Nice neighborhood. Comfortable beds . The staff is kind.

    9.6

  • Susan
      United States of America
    July 5, 2014

    Free upgrade to a suite and we were able to check in early. Very nice staff!

    10

  • Kristy
      United States of America
    July 1, 2014

    The location, staff helpful, transportation very close, plenty of restaurants close, room clean & comfortable, good a/c, safe in room & refrigerator.

    Very small bathroom.

    7.9

  • Claudia
      United Arab Emirates
    July 1, 2014

    No fridger inside the room, no coffe cup inside the room , no information about the city. Is this a 4 star?

    6.7

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