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hotel In the Theater District and within a 3-minute walk of Times Square, this hotel features a fitness center and a concierge service. Rockefeller Center is a short walk away.

Most recent booking for this hotel was yesterday at 23:49

Score from 2234 reviews Good 7.7/10

Newest reviews for Hotel Lucerne

  • James
      United Kingdom
    September 12, 2014

    Building beautiful, and local restraunts and bars a draw as well as being in close proximity to central park.

    Did not have tea and coffee facities in the room.

    7.1

  • Cian
      Ireland
    September 11, 2014

    Large comfy bed, kitchenette with microwave and fridge, quiet room, fast elevators, helpful doormen, excellent breakfast at nice matin.

    No sink in kitchenette. Breakfast quite expensive.

    7.9

  • Anonymous
      United States of America
    September 8, 2014

    Location

    Small room that smelled like sick person

    6.3

  • Susan
      United States of America
    September 5, 2014

    My husband and I love staying at the Lucerne. We always stay there when we are in NYC. Quiet location away from the buzz of Times Square. Short block to subway. Plenty of good restaurants within a few blocks. Perfect location for parents of students attending Columbia and Barnard. But location aside, the Lucerne has a great staff, always friendly and helpful. They will stow your luggage if you need to check out before you need to head to the airport. Rooms, while not large, are bigger than most NYC hotels. Always clean. Love our stays at the Lucerne.

    9.6

  • Judith
      United States of America
    September 2, 2014

    Flexibility of front desk staff -- changed room from one bed to two at the same price Rooms were nicely furnished and clean and of decent enough size for NYC

    No negatives from me . . .

    9.6

  • Jennifer
      Belgium
    September 1, 2014

    Great location, good room service, nice beds, quiet, good restaurant, friendly staff.

    The only negative point is that the windows do not open at all, not an inch. I understand hotel windows do not open fully but to not open at all is terrible. The room was a little stuffy and circulating air-conditioned air was not ideal. It made it a little claustrophobic.

    7.9

  • Judy
      United States of America
    September 1, 2014

    Great location in an interesting part of the city. Family friendly, boutique hotel convenient to Metro. Cozy hotel

    Having to go home!

    9.6

  • Lynsey
      United Kingdom
    August 28, 2014

    When we complained desk staff were helpful & moved us to a good room Good room size Great shower Clean Friendly staff very helpful

    Original room we were given was opposite the ice machine room we had very little sleep that night

    7.5

  • Eugenio
      United States of America
    August 25, 2014

    Round the corner to many restaurants on Amsterdam. One block to subway.

    Room is small.

    8.3

  • Shakhshir
      Jordan
    August 24, 2014

    The staff was helpful specially Kira and Ron. The location is excellent.

    The wardrobe cabinet is so small and narrow.A jacket would not fit in. Some of the rooms are smaller than others in the same category? They gave us a small room first and only when we complained the moved us to a larger one with the same price!

    9.2

  • Todd
      Netherlands
    August 15, 2014

    Great UWS location close to Central Park; residential neighborhood with selection of good restaurants; classic boutique-style; pleasant adjacent restaurant for breakfast (= Nice Matin).

    Cramped elevators.

    8.8

  • Pearl
      United States of America
    August 14, 2014

    All staff members very hpful and friendly.

    Smll room for 4

    8.8

  • Anonymous
      United States of America
    August 12, 2014

    The location is great. The fitness room is nice.

    The TV didn't work, and no one came to check it out when I reported it. The desk chair was very uncomfortable. It would be nice to have a mini refrigerator in the room.

    6.7

  • Shakhshir
      Jordan
    August 12, 2014

    The hotel location is great.Quiet and near to a subway station .All staff hotel was helpful specially Kira from the reception and Ron from the concierge.

    The lady from the concierge. She was not nice at all

    9.2

  • Anonymous
      United States of America
    August 10, 2014

    Nothing

    WARNING-Cockroachs, horrible smell throughout the hotel, no real on-sight 24 hour room service, does NOT provide secure wifi connection for free. My advise is to stay away. We arrived at the hotel around 1:15 am. At around 6:15, we found roaches in our room. I contacted the front desk to ask for a room change, because there were roaches in our room. I was told that there would not be a manager on duty for another two hours. That was the first hmmmmm moment. Then, a non-English speaking housekeeper was sent to my room. I am not at all sure why they sent him. He had no idea what I was saying, nor did he have the authority to change our room. Hmmmmm moment number 2. I immediately called back down to find out what was the purpose of send a non-English speaking housekeeper when we needed a room change because of having roaches in our room. Lo and behold, the person I spoke to claimed to be the manager, who was the most obnoxious, unprofessional individual I have ever encountered. Keep in mind that this is into 55 minutes after my initial call for a room change. This "manager" started yelling at me as if I had done something wrong by complaining about roaches in the room, stating that he had other people who needed to be checked in; and, therefore indicating to me that my situation was not a priority. He was screaming at me with such force, I started screaming back. At that point, he threaten to call the police on me for yelling at him, and told me that I would have to leave the premises. After hanging up, and while in the process of packing, this insane "manager" knocked on my door, and disrespectfully reiterated that he would not tolerate being yelled at, and that he was calling the police. When I asked why he had this attitude with me when it was his establishment that had the roaches, he screamed at the top of his lungs, "GET OUT NOT. I AM CALLING THE POLICE.

    3.8

  • Keirston
      United States of America
    August 9, 2014

    The location was perfect for our trip. We were a block from Central Park and the American Museum of Natural History as well as being a block from the subway to go downtown. Perfectly located for some local foods. Hotel was very clean and we received a complimentary upgrade to our bed size upon arriving.

    I was surprised that the room did not have a mini-fridge for the price and impression the hotel was conveying (an upscale, modern hotel). Additionally, the temperature control was problematic. One degree change meant you were either freezing with the air on or sweating with the air off. However, these are minute complaints that I can think of. The hotel said there was valet parking and self parking, but there was no clear indication, even after asking, where that was or how much it cost. This is the only complaint that I have of substance: where to park my car after 7 hours of driving!

    8.3

  • Steven
      United States of America
    August 6, 2014

    Excellent location in Upper West Side

    Room was small for a family of 4 but it was a hotel in NYC so it should have been expected.

    7.9

  • Anonymous
      United Kingdom
    August 5, 2014

    Great location with really good restaurant attached and many more within a short walk. Room not overly large, but very clean with good a/c and shower. Although on business it is a good base for sightseeing around Manhattan.

    Room was rather too "chintzy" for my taste.

    9.6

  • Carol
      United Kingdom
    August 3, 2014

    Room nice and clean, staff friendly and helpful and good location.

    10

  • Joshua
      United States of America
    August 2, 2014

    Todos

    A bit expensive. Booking.com doesn't include tax in quoted price. I thought I'd pay $580 & it was really $660.

    9.2

  • Anonymous
      New Zealand
    July 31, 2014

    The location, size and quality of rooms. Friendly helpful staff. Wonderful quiet location, but still within easy reach of all major sights.

    A poor, slow and cumbersome wi-fi. I would rather pay for it and get a good speedy service rather than the slow anachronistic present system

    7.9

  • Dan
      New Zealand
    July 29, 2014

    friendly, helpful staff

    no fridge in room so cannot keep drinks cold but that is common in many USA hotel room in my experience.

    7.9

  • Anonymous
      United States of America
    July 29, 2014

    everything

    nothing

    9.6

  • Martin
      Denmark
    July 27, 2014

    clean, well designed perfect location

    corner room, old style AC unit very noisy, har/impossible to control.

    6.3

  • Richard
      United Kingdom
    July 26, 2014

    Decent neighborhood, easy access (subway one block away), nice decor, room size (we had Superior Grade rooms), friendly lobby staff

    Nothing!

    8.8

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