The Melrose Hotel

きれいで清潔なホテル

使用した部屋のBathroomに浴槽がなかった。予約していた部屋と違っていて、2回もフロントに変更し- てもらうことになった。スタッフの対応は良かった。

The staff was extremely helpful and kind.

The room was awful. There was mold on the bathroom ceiling and mold around a ceiling sprinkler. Many items were broken (picture frames and furniture. Bathroom door did not shut.

the location was good, the rooms were large, the bed comfortabe.

The staff were poorly trained, when I went for a smoke outside the place was messy, chairs in disarray, ashtrays not emptied, despite three staff on the door chatting. e mail facilities badly signposted and expensive. should be available in the room. Would not stay there again and would not adive someone to stay. Sorry to be negative, the best person in the hotel that I dealt with was the lady in the breakfast area, ie black lady with long dark hair, - she was excellent, friendly, helpful, pleasant. The waiting staff were poor, slow, - stopped having breakfast there even though we had paid for it and went elsewhere. Sorry. But then we got what we paid for, so I just have to pay more the next time.

Hot breakfast included

I was so comfortable and felt so much 'at home'.

Staff was extremely friendly and accommodating.

The fact that they didn't have a fully-functioning dining room (mostly served breakfast) was inconvenient. The location was pleasant but far from government buildings that one might like to visit. The hotel was a bit run-down and the room was not as clean as I would have liked.

Location excellent, near to Georgetown, good restaurants and shopping. Close to Foggy Bottom metro and buses for easy access to museums etc. and for Arlington Cemetery. Room very comfortable and quiet as on inside well athough a little dated. Room service, e.g. for replacement hairdryer, water, lightbulbs etc. very prompt. Enjoyed our stay very much.

Only thing which let the hotel down was breakfast. First morning excellent, full buffet including hot dishes. Next day hotel had changed policy. Only continental breakfast included with hotel reservation although most residents had full breakfast included at time of booking. Took four or five days to correct this problem, most of staff unclear of changes causing confusion, not enough staff for full service, spoke to to manager of dining room and reception. Buffet very poor, cheap cereals, fresh fruit not fresh, presentation uninviting, and for number of people in hotel not enough quantity, replacement of dishes erratic, only good enough for motel hotel, not 4 star city hotel. Made breakfast each morning unrelaxing.

Very friendly atmosphere, staff are excellent. Room clean and comfortable.

excellent hotel in posch locality, near to shopping center,near to subway,good time spending, good for walking in pensylvania st.near to church,easy accessability for transportation, overall excellent location.

Excellent location

Not a standard service, tough things were eventually delivered, staff were negligent and not dependable. There were serious issues with cleanliness. The hotel needs a top to bottom cleaning and refurbishment. Carpets for instance were old and dirty.

location to the metro and places to eat great

older hotel could, room could use some carpet stain remover and bathroom could use a paint job (peeling paint in the shower) breakfast was a joke toooo expensive ordered pancakes for my childrean 3 of the most pathetic little pancakes i've ever seen

Location and convenience

Yes. They tried to put us in a Deluxe Room when we had booked the Executive Suite. This was resolved when we questioned the accomodation