눉We stayed at the Mirage for 2 days in November 2015, and we had a good stay until we left. As we stored our luggage after our check-out for a couple of hours, we were ask to wait in "the line" by a porter named Bill.The "line" consistent of one person, whose luggage was being handled at that time. As we thought that this wasn't really a line, we waited on the side. As another couple approached, this couple was being handled first. We thought this was ok, and waited our turn. After this, yet another couple appeared, and porter Bill started helping this couple, and totally ignored us, we told him in a friendly way, that we were here first. "I TOLD YOU TO STAY IN THE LINE", he shouted at us, an did a step forward in a threatening way. We replied, "But there wasn't really a line", "THAT'S IT, I AM DONE HERE, I AM DONE, THERE'S THE LINE!", he shouted. Another porter came in the meantime to help with our luggage, who was very nice.
I told the porter: "I give you the option to apologize, otherwise, I will file a complaint against you." "YOU GO AHEAD AND DO THAT, BE MY GUEST!!", he shouted.
We went to the concierge, and spoke to a girl named Teina(?) and the Field Service Manager, Billy Glassus. They took our complaint very friendly, and told us that Bill was a Day 1-employee, that he should never have spoken to us, and they were going to have a word with him. They couldn't call him in, as it was not their policy to do this.
In our opinion, the porter should have been fired on the spot for this extremely rude attitude.
However, when we returned, the porter was still there doing his job, and didn't apologize or say anything, which has made us even angrier- he wasn't spoken to as was told by Teina and the Field Service Manager, Billy Glassus.
눇The hotel itself was a nice place to stay, and the bed was very good.