New York Helmsley Hotel

The fact that they renovated the lobby during my stay did not affect me in the room at all. The place has 40 floors...

A doorman guided me into a taxi that was waiting by the roadside, not wanting to have me take the next cab waiting in line. This was obviously a friend of his that was waiting to shark a customer. When I arrived at the airport mysteriously all my credit cards did not work in the taxi because of "poor reception" so he could only take cash. I had to leave my luggage in the taxi and run into the airport to get cash. Equally mysterious he could not produce other than a home made receipt. This delayed me at least 15 minutes at the aiport and was very unpleasant. The Helmsley should not be allowing this sort of dealings to be carried out by their doormen. I will be happy to provide a description of the guy if asked to by the hotel.

Fantastic midtown location for sightseeing, shopping, exploring - all the usual things you do in Manhatten. The room and bathroom were warm and clean and the beds particularly comfortable. We had a great view of the city from our room on the 23rd floor but, on the downside, we were sometimes woken during the night with noise from the streets but, hey, this is New York!! The staff were always very friendly and courteous.

The hotel was undergoing a complete refurbishment of its restaurant and bar so there was much disruption on the ground floor. However, they had made great efforts to assist guests by 'beefing up' the room service menu and offering help to obtain carry out food if you wanted it.

the location is great but the price is high for what you get. On the other hand we looked at other hotels in NYC and realized it is just an expensive city

the hotel was under construction. The "renovated rooms had peeling wallpaper and lamps that didn't work. Not much to say for this hotel.

I liked the location and the concierge service, though the accuracy of the advice given was uneven. I liked the room and its view of the Chrysler building and the New York skyline.

They did not service my room every day, even after being notified of the fact two times in the same day. They were in the throes of construction, but did not disclose this prior to my visit. There was no restaurant connected with the hotel or adjacent to it.

comfortable beds, good location, excellent rooms

I was disappointed to find the entire lobby under heavy reconstruction. Very unpleasant sight. Your web site speaks of "redecoration" and shows pictures of how it will look, not certainly how it looks now. Very disappointing, also because I had invited friends to stay with me. You have to be honest, also when in difficult situations.

Location to major tourist attractions, quick walk. Staff was very helpful, & nice. Rooms were large and very clean with a great view of the Empire State Building. Great little cafe next door - Pax.

Hotel room was oke.

The renovations, no mini bar

Staff were helpful and friendly

The fact that there was nothing to indicate a renovation taking place, on booking the hotel

Just the location and the complimentary internet.

The hotel's lobby was under renovation so it was very annoying to drag the bags all the way up to the 3rd floor just to check in (no bell boy was in sight). We had booked and executive king room and all we got was a standard twin one, and when we addressed the issue they kept promising us that they'll change it the next day but it only happened on the 3rd day of the trip and we were there for only 4 nights. The rooms need major renovations especially the bathrooms and housekeeping really need to pay attention more in cleaning. During our stay, there were UN meetings in town and the hotel was over busy catering to their needs that they forgot about the rest of the world. For what we paid (and it was a lot), a total rip off!

The room was big and the staff very nice

Not enough internet computers