New York Helmsley Hotel

servis, pokoj, obsluha, bylo vše v naprostém pořádku

Rozumna cena ubytovani vzhledem k urovni hotelu a cen v New Yorku. Velmi dobra poloha - stanice metra vedle hotelu, v pesi vzdalenosti Times Square, nakupy a divadla na Broadway, Empire State Building.

Pomerne velky hluk z ulice presto ze jsme meli pokoj v 35 patre. Draha snidane - lze resit snidani v kavarnach kolem hotelu.

Korektní a příjemné služby. usměvavý personál. Výborná poloha v centru.

V pokoji byla zima, topení nešlo ovládat. Okna profukovala jako otevřená. Koupelna byla stará a velmi vybydlená, sprcha téměř k nepoužití.

Líbil se nám výhled z okna (rohové okno)

Convenietnly located and excellent value for the rooms

It was under construction in the public areas and the lobby, restaurant and bar were not available. This should have been disclosed in advance.

Very nice rooms right in the middle of the city!

Well, it was inconvenient that the restaurants were closed, although room service was prompt but expensive!

The bathrooms were great. Comfortable bed. Nice workout room. based on the below comments we could recommend it in the future but right now they have some problems that they were not willing to acknowledge. We talked with the desk clerk about our issues and she said she would call us after she did some checking. We have yet to hear back from her.

We think it would be okay in the future but the lobby / dining room is under construction and the heating / cooling system is out of whack. Our room was so hot the entire stay that we needed to keep a window open, run a fan and prop the door to the hallway open in order to cool it down. Obviously we could not prop the door while we were sleeping so even with the fan and window we cooked during the night.

Comfortable room, beautiful view, great bed. Roomy, not too noisy, very friendly staff.

Lobby and restaurant still under remodel, so limited use of facilities. Also, the weather turned warm and the hotel had switched off air conditioning and switched on heat for the winter. Apparently there is no way to switch it back. We were there Halloween weekend and had warm weather.

hotel was under renovation. I did not know this. Very disappointing!!!!!!!!!

under renovation

Fantastic location, 2 min away from Grand Central Station.

The hotel was undergoing building works during my stay which should be finished in two months. If they keep the price what it is now, I would come back over and over again.

The fact that they renovated the lobby during my stay did not affect me in the room at all. The place has 40 floors...

A doorman guided me into a taxi that was waiting by the roadside, not wanting to have me take the next cab waiting in line. This was obviously a friend of his that was waiting to shark a customer. When I arrived at the airport mysteriously all my credit cards did not work in the taxi because of "poor reception" so he could only take cash. I had to leave my luggage in the taxi and run into the airport to get cash. Equally mysterious he could not produce other than a home made receipt. This delayed me at least 15 minutes at the aiport and was very unpleasant. The Helmsley should not be allowing this sort of dealings to be carried out by their doormen. I will be happy to provide a description of the guy if asked to by the hotel.

Fantastic midtown location for sightseeing, shopping, exploring - all the usual things you do in Manhatten. The room and bathroom were warm and clean and the beds particularly comfortable. We had a great view of the city from our room on the 23rd floor but, on the downside, we were sometimes woken during the night with noise from the streets but, hey, this is New York!! The staff were always very friendly and courteous.

The hotel was undergoing a complete refurbishment of its restaurant and bar so there was much disruption on the ground floor. However, they had made great efforts to assist guests by 'beefing up' the room service menu and offering help to obtain carry out food if you wanted it.