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New York Helmsley Hotel
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When would you like to stay at the New York Helmsley Hotel?
Top
Based on
2158
reviews
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Show scores of:
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Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Anonymous
With friends
United States of America
November 4, 2009
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cheapest i could find for the dates i wanted to stay nothing-staff was courteous-and apologetic during construction |
8 |
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Darleen
With friends
Somerset,
United States of America
November 4, 2009
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hotel was under renovation. I did not know this. Very disappointing!!!!!!!!! under renovation |
4 |
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Helmuth
Mature couple
Newport News,
United States of America
November 3, 2009
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The room was nicely done and comfortable and the location was very good. The king non-smoking room I reserved was not available upon check-in and it was uncomfortable getting the situation rectified. Also, the lobby, bar and restaurant were all under renovation and unavailable. |
6 |
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Karolina
With friends
London,
United Kingdom
November 2, 2009
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Fantastic location, 2 min away from Grand Central Station. The hotel was undergoing building works during my stay which should be finished in two months. If they keep the price what it is now, I would come back over and over again. |
7 |
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Anonymous
Solo traveller
United States of America
October 27, 2009
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The staff was very well trained. Room service was right on time. The location was great. I would stay here again. The lobby was being renovated which I was made aware of before I booked. This is why I gave a low rating for facilites. |
7 |
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Anonymous
Solo traveller
Norway
October 26, 2009
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The fact that they renovated the lobby during my stay did not affect me in the room at all. The place has 40 floors... A doorman guided me into a taxi that was waiting by the roadside, not wanting to have me take the next cab waiting in line. This was obviously a friend of his that was waiting to shark a customer. When I arrived at the airport mysteriously all my credit cards did not work in the taxi because of "poor reception" so he could only take cash. I had to leave my luggage in the taxi and run into the airport to get cash. Equally mysterious he could not produce other than a home made receipt. This delayed me at least 15 minutes at the aiport and was very unpleasant. The Helmsley should not be allowing this sort of dealings to be carried out by their doormen. I will be happy to provide a description of the guy if asked to by the hotel. |
8.5 |
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Anonymous
Family with young children
United States of America
October 21, 2009
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room was clean and they held our bags when we checked out so we could see a show before leaving the city the room was too warm and there was no way to control the temperature |
7 |
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Gillian
Family with older children
Killearn, Nr Glasgow,
United Kingdom
October 21, 2009
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Fantastic midtown location for sightseeing, shopping, exploring - all the usual things you do in Manhatten. The room and bathroom were warm and clean and the beds particularly comfortable. We had a great view of the city from our room on the 23rd floor but, on the downside, we were sometimes woken during the night with noise from the streets but, hey, this is New York!! The staff were always very friendly and courteous. The hotel was undergoing a complete refurbishment of its restaurant and bar so there was much disruption on the ground floor. However, they had made great efforts to assist guests by 'beefing up' the room service menu and offering help to obtain carry out food if you wanted it. |
9 |
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Yves
With friends
Brasschaat,
Belgium
October 21, 2009
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It was in terrible condition. The window of my room didn't closed. I had the impression that i was sleeping op the street, so much noise! There was no mini bar in the room , very dark room also with the lights on. The hotel had no bar, restaurant and frontdesk. It isnt à**** but a ** hotel. |
5.5 |
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Giuditta
With friends
Los Angeles,
United States of America
October 20, 2009
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the location is great but the price is high for what you get. On the other hand we looked at other hotels in NYC and realized it is just an expensive city |
5.5 |
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Kevin
Young couple
Kippens,
Canada
October 19, 2009
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The location of the hotel is excellent! Less than two blocks from coffee/breakfast shops and approximately 10 minute walk to Times Square. The hotel itself was undergoing renovations but the staff were very friendly and helpful and the room itself was very good. The bed was AWESOME...very comfortable! Staff were very helpful in getting our bags to our room. Complimentary Internet was very useful for planning our day trips. Parking is available ($50/night). I would have like to have had a coffee maker but there was a coffee shop (Starbucks) 2 minutes down the street so it wasn't so bad. |
8 |
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Deborah
Solo traveller
mountain view,
United States of America
October 19, 2009
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the hotel was under construction. The "renovated rooms had peeling wallpaper and lamps that didn't work. Not much to say for this hotel. |
6 |
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Gavin
Family with older children
Ayr,
United Kingdom
October 18, 2009
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This is our second trip to New York and our second stay at the Helmsley, we really love the central location and enjoy the very warm welcome by the hotel staff The on-going refurbishment of the reception area did take away the usual first impression when entering the building. |
7.5 |
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Anonymous
Mature couple
United States of America
October 17, 2009
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I liked the location and the concierge service, though the accuracy of the advice given was uneven. I liked the room and its view of the Chrysler building and the New York skyline. They did not service my room every day, even after being notified of the fact two times in the same day. They were in the throes of construction, but did not disclose this prior to my visit. There was no restaurant connected with the hotel or adjacent to it. |
7 |
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Anonymous
Family with older children
Finland
October 15, 2009
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Location Resturang closeed(under construction). Noicy |
6.5 |
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Anonymous
With friends
United States of America
October 15, 2009
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comfortable beds, good location, excellent rooms |
9.5 |
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Anonymous
Mature couple
Puerto Rico
October 15, 2009
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very clean, excellent location, staff very friendly and helpful, rooms were very comfortable did not have coffee maker in the room |
9.5 |
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Anonymous
With friends
France
October 14, 2009
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I was disappointed to find the entire lobby under heavy reconstruction. Very unpleasant sight. Your web site speaks of "redecoration" and shows pictures of how it will look, not certainly how it looks now. Very disappointing, also because I had invited friends to stay with me. You have to be honest, also when in difficult situations. |
5.5 |
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Andrew
Mature couple
Sarasota,
United States of America
October 14, 2009
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Convenience to lots of things in nyc Lobby renovation |
9.5 |
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Anonymous
Family with older children
United States of America
October 14, 2009
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Location to major tourist attractions, quick walk. Staff was very helpful, & nice. Rooms were large and very clean with a great view of the Empire State Building. Great little cafe next door - Pax. |
10 |
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David
Mature couple
herzeliya,
Israel
October 12, 2009
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the location The lobby was under construction and there was no aircondition in the room |
6 |
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Anonymous
Solo traveller
Netherlands
October 12, 2009
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Hotel room was oke. The renovations, no mini bar |
6 |
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Anonymous
Mature couple
United States of America
October 11, 2009
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location undergoing renovations so no lobby, restaurant or facilities during stay. I'm sure it will be great once complete but would not have selected if it had been clear that this was the case |
5 |
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Omojibola
Young couple
Brondesbury,
United Kingdom
October 2, 2009
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Staff were helpful and friendly The fact that there was nothing to indicate a renovation taking place, on booking the hotel |
6 |
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Tania
Young couple
Parma,
United States of America
September 30, 2009
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The location of the hotel is exactly where we needed it to be, it was walking distance from Grand Central Station, Central Park and the Empire State building. The bathroom was spacious and the bed was very comfortable and we had a great city view. The hotel was under construction, so there was no lobby emmenities for us to enjoy like a restaurant and a bar, but there was a deli right next door to our hotel called Pax that had everything from home made omelots to soups and salads. |
9.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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