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New York Helmsley Hotel
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8.1
Top
Based on
2074
reviews
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Show scores of:
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Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews
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Anonymous
Young couple
Netherlands
June 28, 2009
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The hotel is located on walking distance of Broadway, close to the Empire State Building. Our stay was fantastic. All the products in the minibar are very expensive and over the date! |
8 |
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Anonymous
Solo traveller
United Kingdom
June 28, 2009
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The staff were fantastic - very friendly and helpful. Great location for NYC too if you want to be a little different than the usual Times Square area. The hotel was being renovated so there was no bar or restaurant. Also, the reception was moved from the lobby to the 3rd floor while the lobby was "roped off" in places. This wouldn't have been bad except for the fact that I was not informed of this work before I booked. I could have been warned of this while booking on-line. |
7.5 |
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Anonymous
Family with older children
United States of America
June 27, 2009
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Location near Grand Central Station and Times Square was great. Room was comfortable and quiet. Was not told when booking that the restaurant and bar would be closed for renovations. |
9 |
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Marie-josée
With friends
St-Nicolas,
Canada
June 26, 2009
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Really nice and luxurious hotel. The staff was very courteous and the cleanliness of the rooms was impeccable. Unfortunately, the restaurant was closed for renovations at the moment of our stay. But I guess it's for the best! |
10 |
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Alice
Family with older children
MOSSEL BAY,
South Africa
June 25, 2009
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That quite a few sight seeing attractions were within walking distance. Considering my budget, especially a weak rand vs the dollar, there were too many different bell boys, and they want a too much money. |
8 |
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Anonymous
Solo traveller
Pakistan
June 25, 2009
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location was great, rooms were comfortable and clean. Batrooms were clean and reasonable fittings. Staff attitude specially of the doormen and bell desk was rude and unfriendly. |
7 |
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Don
Family with young children
North Augusta,
United States of America
June 25, 2009
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I loved the value, the huge room (by NYC standards), the location, and that there was no problem getting into the room at 10:00 a.m.! |
9.5 |
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Caitriona
With friends
Dublin,
Ireland
June 25, 2009
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Very pleasant stay...excellent value for money and great location! The hotel restaurant and bar were closed during my stay for renovation which I was not aware of at time of booking, however this was only a minor drawback |
9 |
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Marius
With friends
Lansdale,
United States of America
June 24, 2009
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clean, staff was responsive; kind of pricey even for Manhattan. |
8 |
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Pierre
Solo traveller
l'isle de noe,
France
June 24, 2009
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very good place in center of the town,near facilities, nice rooms,nice building, personal kind and very serviable. no dining room for break feast the morning, to few chairs to sit in the hall to rest or to wait |
8 |
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Ailsa
Young couple
Sunninghill, Gauteng,
South Africa
June 24, 2009
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The staff were friendly, the hotel was well located and the room was larger than expected The hotel does not provide kettles and coffee/tea etc in the hotel rooms. We were not informed of the renovations |
7 |
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Maria
With friends
sao paulo,
Brazil
June 23, 2009
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Excelent hotel location, staff professional and corteous, room nice confortable and clean |
9 |
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Neil
Family with older children
cork,
Ireland
June 23, 2009
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Good location, plenty of local options for dining. 5 minute walk to Grand Central. During our stay both the dining room and the bar were closed for renovations, that said it was not an inconvenience. |
8 |
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Lucia
Family with young children
fullerton,
United States of America
June 23, 2009
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the view, the location, staff, safe, late check out, next door's Pax cafe. shower curtain smelled very bad and needed changing ( it made the whole room smell moldy), window did not close all the way, |
7.5 |
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Anonymous
Solo traveller
Korea, South
June 23, 2009
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Close to major tourist spots. Close to subway. Free wireless internet connection on the room. No free coffee in room. |
9 |
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Neil
Family with older children
Friars Walk,
Ireland
June 23, 2009
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Based in Midtown, well placed for all Manhattan sites. Currently under goin some re modelling, bar and restaurant. That said PAX deli next door compensates for food on the hoof. Some rooms in need of remidal works, windows, water faucets etc! but do not be deterred. |
7.5 |
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Mark
Solo traveller
Flemington,
Australia
June 23, 2009
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Great Location Great Staff Great Facilities |
9 |
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Frances
Family with older children
Solihull,
United Kingdom
June 22, 2009
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The position of the hotel was brilliant for staying in New York - we had an offer so it was much cheaper than normal- we would not have been able to afford original prices - we have four grown children but were delighted with everything about the hotel - coffee making facilities would have made it perfect |
9.5 |
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Anonymous
Family with older children
Romania
June 22, 2009
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Problems with the bill, which was initially over-charged. |
8.5 |
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Vera
Family with older children
Luton,
United Kingdom
June 22, 2009
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the hotel was good value for money. |
9.5 |
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Lori
With friends
Scarborough,
Canada
June 21, 2009
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The hotel staff was extremely help[ful allowed us to check in early and let us leave our bags in the locker due to a late flight. They also provided us with umbrellas since it was raining and we didnt bring any. The first few nights the bedding used was hard and made alot of noise |
8 |
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Per
Family with older children
Taby,
Sweden
June 21, 2009
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Easy to find and central |
7.5 |
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Paul
Family with older children
Rush,
Ireland
June 20, 2009
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excellent location, good size room, great staff, good facilities, fast lifts,security at night, |
9.5 |
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Linda
With friends
Dallas,
United States of America
June 18, 2009
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all the service and facility were wonderful! |
10 |
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Razvan
Young couple
Targoviste,
Romania
June 18, 2009
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Great location, we could see the Chrysler building from our window, also 5 minutes away from the subway; large and very elegant rooms with huge comfortable bed; clean bathroom with no funky smells. Noise. The window did not close properly on the last night we spent there, and even at the 41st floor the noise was to loud to get a good sleep. Also, the ventilator in the bathroom could not be turned off, causing an additional but bearable noise. |
8.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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