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New York Helmsley Hotel
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When would you like to stay at the New York Helmsley Hotel?
Top
Based on
2130
reviews
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Show scores of:
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Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Dan
Mature couple
Calgary,
Canada
November 10, 2009
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The hotel lobby and elevators were under renovation.no restaurant, no bar. Entry was awkward and noisy.if I had been advised I would not have booked here. |
6 |
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Philip
Solo traveller
kennett square , PA,
United States of America
November 9, 2009
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Convenietnly located and excellent value for the rooms It was under construction in the public areas and the lobby, restaurant and bar were not available. This should have been disclosed in advance. |
8.5 |
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Susan
Solo traveller
London,
United Kingdom
November 9, 2009
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Location, comfortable room, and a great view of the New York skyline Lobby under renovation (but I knew about that before I booked - from comments on th bookings.com site). |
9 |
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Anonymous
Solo traveller
United States of America
November 9, 2009
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Very nice rooms right in the middle of the city! Well, it was inconvenient that the restaurants were closed, although room service was prompt but expensive! |
8.5 |
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Aiden
Young couple
galway,
Ireland
November 8, 2009
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Good clean room, comfortable bed, excellent friendly staff They are renovatng at the moment so there is no foyer, no bar, no common area and no restaurant. This is not mentioned on booking.com. When you book they send you an email to tell you about the restaurant but nothing else. The say they have full room service for food but when you get there they charge $3 extra plus tax per person for each meal. I would not recommend staying here until renovations finished. |
7 |
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Patricia
Mature couple
Duluth,
United States of America
November 7, 2009
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The bathrooms were great. Comfortable bed. Nice workout room. based on the below comments we could recommend it in the future but right now they have some problems that they were not willing to acknowledge. We talked with the desk clerk about our issues and she said she would call us after she did some checking. We have yet to hear back from her. We think it would be okay in the future but the lobby / dining room is under construction and the heating / cooling system is out of whack. Our room was so hot the entire stay that we needed to keep a window open, run a fan and prop the door to the hallway open in order to cool it down. Obviously we could not prop the door while we were sleeping so even with the fan and window we cooked during the night. |
5 |
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Marie
Family with young children
brussels,
Belgium
November 7, 2009
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room very silent and beds extremely confortable. My room had a direct view on the empire state building. In my view, the hotel has the best location to visit New York. We did every thing by walking. Free wifi in the hotel and rooms. the bathroom could be cleaned up better. Renovation in the hotel but did not botheredus at all. |
7 |
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Royanne
Mature couple
Rancho Mirage,
United States of America
November 5, 2009
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Comfortable room, beautiful view, great bed. Roomy, not too noisy, very friendly staff. Lobby and restaurant still under remodel, so limited use of facilities. Also, the weather turned warm and the hotel had switched off air conditioning and switched on heat for the winter. Apparently there is no way to switch it back. We were there Halloween weekend and had warm weather. |
8.5 |
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Anonymous
With friends
United States of America
November 4, 2009
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cheapest i could find for the dates i wanted to stay nothing-staff was courteous-and apologetic during construction |
8 |
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Darleen
With friends
Somerset,
United States of America
November 4, 2009
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hotel was under renovation. I did not know this. Very disappointing!!!!!!!!! under renovation |
4 |
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Helmuth
Mature couple
Newport News,
United States of America
November 3, 2009
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The room was nicely done and comfortable and the location was very good. The king non-smoking room I reserved was not available upon check-in and it was uncomfortable getting the situation rectified. Also, the lobby, bar and restaurant were all under renovation and unavailable. |
6 |
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Karolina
With friends
London,
United Kingdom
November 2, 2009
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Fantastic location, 2 min away from Grand Central Station. The hotel was undergoing building works during my stay which should be finished in two months. If they keep the price what it is now, I would come back over and over again. |
7 |
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Anonymous
Solo traveller
United States of America
October 27, 2009
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The staff was very well trained. Room service was right on time. The location was great. I would stay here again. The lobby was being renovated which I was made aware of before I booked. This is why I gave a low rating for facilites. |
7 |
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Anonymous
Solo traveller
Norway
October 26, 2009
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The fact that they renovated the lobby during my stay did not affect me in the room at all. The place has 40 floors... A doorman guided me into a taxi that was waiting by the roadside, not wanting to have me take the next cab waiting in line. This was obviously a friend of his that was waiting to shark a customer. When I arrived at the airport mysteriously all my credit cards did not work in the taxi because of "poor reception" so he could only take cash. I had to leave my luggage in the taxi and run into the airport to get cash. Equally mysterious he could not produce other than a home made receipt. This delayed me at least 15 minutes at the aiport and was very unpleasant. The Helmsley should not be allowing this sort of dealings to be carried out by their doormen. I will be happy to provide a description of the guy if asked to by the hotel. |
8.5 |
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Anonymous
Family with young children
United States of America
October 21, 2009
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room was clean and they held our bags when we checked out so we could see a show before leaving the city the room was too warm and there was no way to control the temperature |
7 |
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Gillian
Family with older children
Killearn, Nr Glasgow,
United Kingdom
October 21, 2009
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Fantastic midtown location for sightseeing, shopping, exploring - all the usual things you do in Manhatten. The room and bathroom were warm and clean and the beds particularly comfortable. We had a great view of the city from our room on the 23rd floor but, on the downside, we were sometimes woken during the night with noise from the streets but, hey, this is New York!! The staff were always very friendly and courteous. The hotel was undergoing a complete refurbishment of its restaurant and bar so there was much disruption on the ground floor. However, they had made great efforts to assist guests by 'beefing up' the room service menu and offering help to obtain carry out food if you wanted it. |
9 |
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Yves
With friends
Brasschaat,
Belgium
October 21, 2009
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It was in terrible condition. The window of my room didn't closed. I had the impression that i was sleeping op the street, so much noise! There was no mini bar in the room , very dark room also with the lights on. The hotel had no bar, restaurant and frontdesk. It isnt à**** but a ** hotel. |
5.5 |
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Giuditta
With friends
Los Angeles,
United States of America
October 20, 2009
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the location is great but the price is high for what you get. On the other hand we looked at other hotels in NYC and realized it is just an expensive city |
5.5 |
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Kevin
Young couple
Kippens,
Canada
October 19, 2009
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The location of the hotel is excellent! Less than two blocks from coffee/breakfast shops and approximately 10 minute walk to Times Square. The hotel itself was undergoing renovations but the staff were very friendly and helpful and the room itself was very good. The bed was AWESOME...very comfortable! Staff were very helpful in getting our bags to our room. Complimentary Internet was very useful for planning our day trips. Parking is available ($50/night). I would have like to have had a coffee maker but there was a coffee shop (Starbucks) 2 minutes down the street so it wasn't so bad. |
8 |
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Deborah
Solo traveller
mountain view,
United States of America
October 19, 2009
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the hotel was under construction. The "renovated rooms had peeling wallpaper and lamps that didn't work. Not much to say for this hotel. |
6 |
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Gavin
Family with older children
Ayr,
United Kingdom
October 18, 2009
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This is our second trip to New York and our second stay at the Helmsley, we really love the central location and enjoy the very warm welcome by the hotel staff The on-going refurbishment of the reception area did take away the usual first impression when entering the building. |
7.5 |
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Anonymous
Mature couple
United States of America
October 17, 2009
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I liked the location and the concierge service, though the accuracy of the advice given was uneven. I liked the room and its view of the Chrysler building and the New York skyline. They did not service my room every day, even after being notified of the fact two times in the same day. They were in the throes of construction, but did not disclose this prior to my visit. There was no restaurant connected with the hotel or adjacent to it. |
7 |
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Anonymous
Family with older children
Finland
October 15, 2009
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Location Resturang closeed(under construction). Noicy |
6.5 |
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Anonymous
With friends
United States of America
October 15, 2009
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comfortable beds, good location, excellent rooms |
9.5 |
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Anonymous
Mature couple
Puerto Rico
October 15, 2009
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very clean, excellent location, staff very friendly and helpful, rooms were very comfortable did not have coffee maker in the room |
9.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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