New York Helmsley Hotel  

ロケーションがよかった。 料金も安かったし部屋も綺麗で雰囲気もよかった。

お湯がわかせない。 ケトルを借りられるようだったけれど、他の人が使ってるらしく借りられなかった。

Good location to go to Grand Central Station. 徒歩約５分の距離。

レンタルの冷蔵庫が冷えすぎる。飲み物が凍りついて困った。

マンハッタンの中心で交通の便がとても良かった

とても親切でよかった

やはり　ロケーションは抜群でした。　ニューヨーク市内観光、ショッピング、ビジネスには　もってこいの場所にあります。　ホテル近くには　レストラン、　デリ、　スーパー等なんでもあり　大変便利でした。

早めの予約で、エグゼクティブキングルームが安い値段（一泊１７５ドル）で宿泊でき、朝食付きなのがGOO- D!

悪いというまではいかないが、朝食に野菜がほしかった。

グランドセントラルターミナルから徒歩５分とう立地が非常によかったです。またホテルの設備も整っていて高- 級感もあり部屋の広さも十分です。フロントのスタッフの方の対応も非常に親切でした。次回NYを訪れる際に- はまた宿泊したいと思います。

部屋の明かりが少し暗かったことと、冷蔵庫がなかったことは少し不便でした。

朝食がパックになっており、また、おいしかったので、浅野移動時間が節約できて良かった。

グランドセントラル駅に近いので移動しやすく便利でした。後、部屋も清潔で良かったです。

Grand stationからとても近いところにあるので便利　ホテルスタッフの対応もとてもよかった。部屋の景色は期待できない

今回も時間前にチェックインできた。部屋も静かで快適だった。

We liked the location very much - centrally located and we could choose either to walk or take the subway. The meals and drinks we had at the hotel were all very good.

Your pillows are too hard. You need to think about switching them out to those used by Hyatt (Pacific Pillows). We could not get the a/c to work to bring the room temperature down at nite. The breakfast was included, but I did not like how you charged my debit card (pending transaction during our stay). I spoke with the front desk and she could not explain but told me I would receive a credit; but that was not correct. At the restuarant I also questioned it and the young man gave a different explanation about receiving a credit. After checking out, the pending transaction was removed and the proper credit given for those charges we did incur. Because of this confusion, we did not eat the breakfast on 3 of the mornings. I would recommend ny Helmsley but with a cautionary explanation how you operate. It's confusing and your staff are not properly trained on this issue.

Availability of amenities

Lack of in-room conveniences such as coffee maker, dorm fridge, microwave. It was obvious the rooms were of an earlier era, fitted at the last minute with flat-screen tv sitting on the bureau and blocking the rather large, nice wall mirror.

Midtown location, v close to Grand Central, and 5th Avenue. Views of Empire State Building. Some nice restaurants near by.

I had stayed at the hotel before, that's why I chose it this time for the nyc marathon weekend. However we had a very uncomfortable stay this time around. The room was extremely warm. The first two nights we messed around with the temp dial on the wall, unsuccessfully. We were still sweating in our beds at night. The 3rd day we requested assisstance from reception. No one came up to the room as promised. The 4th day I rang reception repeatedly until 'the engineer' was sent up. He told me there was no air con, so the best thing to do was to open the windows the full 6cm. When going out for dinner I requested a fan from reception. This was promised. On returning from dinner, no fan. Another night roasting in our beds, with sheets thrown off. This is completely unacceptable for a $500/night room.