New York Helmsley Hotel  

We liked the location very much - centrally located and we could choose either to walk or take the subway. The meals and drinks we had at the hotel were all very good.

Your pillows are too hard. You need to think about switching them out to those used by Hyatt (Pacific Pillows). We could not get the a/c to work to bring the room temperature down at nite. The breakfast was included, but I did not like how you charged my debit card (pending transaction during our stay). I spoke with the front desk and she could not explain but told me I would receive a credit; but that was not correct. At the restuarant I also questioned it and the young man gave a different explanation about receiving a credit. After checking out, the pending transaction was removed and the proper credit given for those charges we did incur. Because of this confusion, we did not eat the breakfast on 3 of the mornings. I would recommend ny Helmsley but with a cautionary explanation how you operate. It's confusing and your staff are not properly trained on this issue.

Availability of amenities

Lack of in-room conveniences such as coffee maker, dorm fridge, microwave. It was obvious the rooms were of an earlier era, fitted at the last minute with flat-screen tv sitting on the bureau and blocking the rather large, nice wall mirror.

Midtown location, v close to Grand Central, and 5th Avenue. Views of Empire State Building. Some nice restaurants near by.

I had stayed at the hotel before, that's why I chose it this time for the nyc marathon weekend. However we had a very uncomfortable stay this time around. The room was extremely warm. The first two nights we messed around with the temp dial on the wall, unsuccessfully. We were still sweating in our beds at night. The 3rd day we requested assisstance from reception. No one came up to the room as promised. The 4th day I rang reception repeatedly until 'the engineer' was sent up. He told me there was no air con, so the best thing to do was to open the windows the full 6cm. When going out for dinner I requested a fan from reception. This was promised. On returning from dinner, no fan. Another night roasting in our beds, with sheets thrown off. This is completely unacceptable for a $500/night room.

This was our first hotel stay in NY and found the experience very enjoyable.

We were surprised the we could hear the city noise while in our room.

Jose in the dining area was took wonderful care of us. Room large for New York standards and comfortable

Staff was great! Doormen were extremely helpful. Rooms were very quiet and clean.

I expected more from the room. Very standard. The hotel overall was standard, not exceptional.

The location was perfect for shopping, shows, nyc sights. We were traveling as a 3 adult family and the room was roomy and the beds were comfortable. Never ran out of hot water or towels for the showers..(3 women!). The staff was very friendly and accomodating. We would return!

concerige wasn't that knowledgeable didn't seem to want to help us find places to eat, etc.

Nice atmosphere, friendly staff and close to Grand Central.

The bath tub looked dirty

Central location, beds very comfortable and room of a good size

Food and drink in the hotel was very expensive, we didnt book breakfast ($27!), there are many diners/restaurants near the hotel at a fraction of the cost. Air conditioning in our room was very noisy so we couldnt use it... would make the room very uncomfortable in the Summer months. This is a clean comfortable hotel but it is expensive

Established hotel - been around for a long time - still in pretty good shape - understand going under major renovation - that is good - just need to keep up with other hotels. Very comfortable room - great view - a little hot despite us turning on air conditioner. Pretty quiet on the 40th floor.

Need to have a coffe bar in the am - very invonvenient to go to restaurant for coffe each morning. Had to wait.

Very Clean, Very Good location. Fast Elevators. Comfortable, spacious room.

I probably would not be able to book it again at a reasonable rate.