纽约赫尔姆斯利酒店  

Fabulous location. Close to everything I want to do. It was a bit of a challenge because of the noise of the jack hammers during the renovation. I know it will be very nice once it is complete

Noise of renovation. Sink design of the newly renovated bathroom. The faucet was too far from the sink so water splashed all over the back of the sink.

The friendly,helpful staff. The view from our room of the Empire State Bldg.. Close to subway stations and good places to eat right there. We enjoyed the location.

There was a false fire alarm three times at 1 am. It was difficult to go back to sleep.

The renovated rooms are definitely a welcomed improvement!!

I stayed with my two daughters in a renovated room. We found everything satisfactory .I would recommend to anyone booking to insist on getting one of the renovated rooms.

Maybe the toiletries should be replaced every day. The half empty containers were left instead of replacing them with new ones.

Both members of the concierge staff were very knowledgable and helpful. The door attendants were also friendly and helpful. The location was very central for our plans. There were 2 functional windows in the room.

We were not aware that the hotel was undergoing renovations and a transformation. There was no room service nor bar and the on-site restaurant was only open for breakfast.

The bed was comfortable

My key would not work for the door and I was told someone would be sent up. No one came. The key finally worked but never consistently. The cleaning people also came at 9:01 and just walked into the room. Ihad called to check out, but only 30 seconds prior, so I doubt that is the reason. They cant be doing that.

Jose in the dining area was took wonderful care of us. Room large for New York standards and comfortable

Good staff and wait service. Excellent buffet breakfast included with our stay.

Great location, location, location. Nice room; great rate.

No mini fridge or coffee machine.

The hotel needs renovation and better management. Upon arrival, we stayed more than 30 minutes waiting to check-in. There was a huge line, only two employees at the check-in desk and lots of guest complaining. The manager showed up once or twice but didn't do anything!!! Also bad was the experience with luggage store after checkout. The bell boy took like 10 minutes to put our luggage in the room, and repeated maybe 20 times that "he wouldn't be there in the afternoon", when we would be back to collect the luggage. We didn't tip - usually we only tip when we collect the luggage, if the service was outstanding - and he started to complain. We were all day afraid that our luggage would disappear, but luckly it was there when we returned.

We liked the location very much - centrally located and we could choose either to walk or take the subway. The meals and drinks we had at the hotel were all very good.

Your pillows are too hard. You need to think about switching them out to those used by Hyatt (Pacific Pillows). We could not get the a/c to work to bring the room temperature down at nite. The breakfast was included, but I did not like how you charged my debit card (pending transaction during our stay). I spoke with the front desk and she could not explain but told me I would receive a credit; but that was not correct. At the restuarant I also questioned it and the young man gave a different explanation about receiving a credit. After checking out, the pending transaction was removed and the proper credit given for those charges we did incur. Because of this confusion, we did not eat the breakfast on 3 of the mornings. I would recommend ny Helmsley but with a cautionary explanation how you operate. It's confusing and your staff are not properly trained on this issue.

location was very good, very comfortable hotel, really nice staff and very good food.