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2 Kyle Canyon Road, Mount Charleston, NV 89124, United States of America – Show map
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1 property in Mount Charleston
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80 verified reviews
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The Resort on Mount Charleston's staff speaks: Spanish, English
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Pool Table, Hiking, Cycling, Sauna, Game Room
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Baggage Storage, ATM on site, Daily Housekeeping, Meeting/Banquet Facilities, Fax/Photocopying, Honeymoon Suite
Convenience Store (on site), Non-smoking Rooms, Facilities for Disabled Guests, Heating, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
From 4:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 18 years stay free of charge when using existing beds.
One child under 2 years is charged USD 10 per night in a crib.
One older child or adult is charged USD 10 per night in an extra bed.
Up to two older children or adults are charged USD 10 per person per night when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 80 reviews
Value for money
Show reviews from:
Nice room Friendly service Good food
Very bad experience in you restaurant food took to long and steaks over cook serveci need to improve
Hotel very clean and and also the room
To be honest, I didnt have any major issues. The bed was a little uncomfortable for me to sleep in. I woke up the next morning very sore. My boyfriend on the other hand slept like a baby. I witnessed a couple people up at the desk with minor complaints, but they seemed to be getting helped with proper customer service.
I must admit it was much better then I thought it would be. The Resort is a bit older and could use a renovation, but it is clean and kept up pretty well.
Staff was very helpful
The hotel and rooms are beatifull. The Staff is really nice and friendly. As we were in our honeymoon they gave us a really nice room!! My wife and I love this place!!!
Wifi really didn't work anywhere.
Everything was great from the room the staff and the price.
The WiFi only worked for the evening we arrived. It was down for the remainder of our 2 day visit.
This location is a great get away from the lights and pace of Las Vegas. Perfect for locals, great for business people that want to get away. The lack of telephone reception here made for a quiet, peaceful get away stay.
Couldn't get WiFi. Poor signal.
The fireplace in the Rom was amazing!
Nice lobby fireplace and bar. Hoping for real logs it was electric. Xmas time they had cookies for guest.
1) They did not get my reservation correct when I called and confirmed the night before. 2) I asked for a room with a fireplace (extra$65)and there was no firewood available. 3) It was my wifes birthday so I asked for strawberries and champagne with the room (extra $35) I do not drink alchohol so I asked for sparkling cider. They would not give a discount. It took 2 hours after check in to get them. 4) The room heater did not work (but they did have a back up heater) 5) They advertise as a Spa and Resort. There was no pool, spa, massages, facials, manicure or pedicures. So there is no Spa or Resort.
I liked the location and the theme of the hotel.
First thing I saw in my room was an envelope from the maid inviting my tip. No wifi and no phone signals. Shower could not produce warm water. Stay away. Better to sleep in car.
Was happy to leave
Service was extremely slow. Rooms were small
Not much to do at the actual resort unless you were outside on the mountain. Good for two nights but would opt to spend more money for the cabins near the lodge on my next stay.
No wifi, No Elevator.
Everything good except right side.
The customer service was the worst by far. Bartender woman was horrible.
The hot chocolate was amazing along with the view and the resturant food was amazing.
Restaurant attendant told us we needed reservation and the restaurant was not full went to front desk and asked didn't need to make reservation ...they canceled my room by mistake....no extra blankets...
TO START THIS RESORT IS NOT FOR OLD PEOPLE, THERE IS NO ELEVATOR TO GET TO 2ND OR 3RD FLOOR, THEY HAVE A PIANO BUT NO PLAYER, THE FOOD IS 50/50 i COULD HAVE A NEW ROOM AT SLS RESORT FOR THE SAME MONEY AND MORE AMMENITIES
Basically old and making money off weddings and other parties. Obnoxiously loud music (live band) in party room next to lobby and restaurant. Speaking of restaurant, service was beyond amazingly slow. Every table (maybe 4 or 5 in whole place) was complaining.
On Mt. Charleston -- but . . . near base, not top, and next to construction, and bright signs by road obliterate night sky.
It does need a refurb in the main areas for sure. We also couldn't get room service as they were short staffed. It took 20 mins to do toast for 3 people and we had to collect it. We ate on the restaurant and the food was nice but it took 30mins for a salad. Staff were really lovely but there just isn't enough of them. It's a shame this total gem is being let go.
I stayed the night before my wedding in July. The honeymoon suite was really lovely, spacious and comfortable and had plenty of room for the hair and make up people. The staff were very friendly and the location is great. It's the idyllic place for a wedding.
It was empty
Well known getaway in the mountains above Las Vegas.
The place is a bit long in the tooth on service and cleanliness. The carpet is about 5 years past its useful life. The place kinda has you captive, given its 17 mile jaunt from civilization. The restaurant has some serious problems...either understaffed or bad attitudes amongst staff. It was a bad experience for us. We originally booked three nights and we left after the first night... couldn't see spending my hard-earned money on bad service, stinky carpet (especially stairways) and poor service. We headed to Hampton Inn/West Las Vegas-Summerlin and thoroughly enjoyed the rest of our stay! Until this MtCharleston gets fresh management and a complete facelift, skip it...,
Access to great scenery
NO wi if limited despite being advertised, talked to staff, coverage is continually bad, cell coverage is limited.
Cool climate compared to Las Vegas
No Wifi available
Location Scenic views Good beds
Food service was awful, waiting a half hour just for coffee! The balcony in the room had no chairs to sit on plus it was like a cube. Bathrooms needed to be cleaned
Staff was nice!
Front desk staff need customer service training. Specifically, being sure to greet guests as soon as they approach the front desk. Also, Wi-Fi did not work.
Location and food was great!
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