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2 Kyle Canyon Road, Mount Charleston, NV 89124, United States of America – Show map
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1 property in Mount Charleston
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65 verified reviews
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The Resort on Mount Charleston's staff speaks: Spanish, English
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Pool Table, Hiking, Cycling, Sauna, Game Room
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Snack Bar
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Baggage Storage, ATM on site, Daily Housekeeping, Meeting/Banquet Facilities, Fax/Photocopying, Honeymoon Suite
Convenience Store (on site), Non-smoking Rooms, Facilities for Disabled Guests, Heating, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
From 4:00 PM
Until 11:00 AM
Children and Extra Beds
All children are welcome.
Up to two children under 18 years stay free of charge when using existing beds.
One child under 2 years is charged USD 10 per night in a crib.
One older child or adult is charged USD 10 per night in an extra bed.
Up to two older children or adults are charged USD 10 per person per night when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are allowed. Charges may apply.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 64 reviews
Value for money
Show reviews from:
Nice lobby fireplace and bar. Hoping for real logs it was electric. Xmas time they had cookies for guest.
I liked the location and the theme of the hotel.
1) They did not get my reservation correct when I called and confirmed the night before. 2) I asked for a room with a fireplace (extra$65)and there was no firewood available. 3) It was my wifes birthday so I asked for strawberries and champagne with the room (extra $35) I do not drink alchohol so I asked for sparkling cider. They would not give a discount. It took 2 hours after check in to get them. 4) The room heater did not work (but they did have a back up heater) 5) They advertise as a Spa and Resort. There was no pool, spa, massages, facials, manicure or pedicures. So there is no Spa or Resort.
Was happy to leave
First thing I saw in my room was an envelope from the maid inviting my tip. No wifi and no phone signals. Shower could not produce warm water. Stay away. Better to sleep in car.
Service was extremely slow. Rooms were small
Not much to do at the actual resort unless you were outside on the mountain. Good for two nights but would opt to spend more money for the cabins near the lodge on my next stay.
Everything good except right side.
No wifi, No Elevator.
The hot chocolate was amazing along with the view and the resturant food was amazing.
The customer service was the worst by far. Bartender woman was horrible.
Restaurant attendant told us we needed reservation and the restaurant was not full went to front desk and asked didn't need to make reservation ...they canceled my room by mistake....no extra blankets...
TO START THIS RESORT IS NOT FOR OLD PEOPLE, THERE IS NO ELEVATOR TO GET TO 2ND OR 3RD FLOOR, THEY HAVE A PIANO BUT NO PLAYER, THE FOOD IS 50/50 i COULD HAVE A NEW ROOM AT SLS RESORT FOR THE SAME MONEY AND MORE AMMENITIES
On Mt. Charleston -- but . . . near base, not top, and next to construction, and bright signs by road obliterate night sky.
Basically old and making money off weddings and other parties. Obnoxiously loud music (live band) in party room next to lobby and restaurant. Speaking of restaurant, service was beyond amazingly slow. Every table (maybe 4 or 5 in whole place) was complaining.
I stayed the night before my wedding in July. The honeymoon suite was really lovely, spacious and comfortable and had plenty of room for the hair and make up people. The staff were very friendly and the location is great. It's the idyllic place for a wedding.
It does need a refurb in the main areas for sure. We also couldn't get room service as they were short staffed. It took 20 mins to do toast for 3 people and we had to collect it. We ate on the restaurant and the food was nice but it took 30mins for a salad. Staff were really lovely but there just isn't enough of them. It's a shame this total gem is being let go.
Well known getaway in the mountains above Las Vegas.
It was empty
Access to great scenery
The place is a bit long in the tooth on service and cleanliness. The carpet is about 5 years past its useful life. The place kinda has you captive, given its 17 mile jaunt from civilization. The restaurant has some serious problems...either understaffed or bad attitudes amongst staff. It was a bad experience for us. We originally booked three nights and we left after the first night... couldn't see spending my hard-earned money on bad service, stinky carpet (especially stairways) and poor service. We headed to Hampton Inn/West Las Vegas-Summerlin and thoroughly enjoyed the rest of our stay! Until this MtCharleston gets fresh management and a complete facelift, skip it...,
Cool climate compared to Las Vegas
NO wi if limited despite being advertised, talked to staff, coverage is continually bad, cell coverage is limited.
Location Scenic views Good beds
No Wifi available
Staff was nice!
Food service was awful, waiting a half hour just for coffee! The balcony in the room had no chairs to sit on plus it was like a cube. Bathrooms needed to be cleaned
Location and food was great!
Front desk staff need customer service training. Specifically, being sure to greet guests as soon as they approach the front desk. Also, Wi-Fi did not work.
location,authentic ski lodge foyer with log chiminee
rice that came with filet steak was hardly cooked.
Overbilled at checkout.
The restaurant was good. We had two meals there, and food and service was good.
No elevator. Long walk through the lobby and up 3 flights of stairs. Not recommended for the elderly or infirm. There was no offer of assistance from staff. Even though Wi-Fi was advertised, it was not available even in the lobby. Paid $20.00 extra for balcony, and balcony was only big enough to fit one chair, and no chair was provided.
The bar staff were nice. The manager shouted breakfast to help ease out irritation (in the bar area cause the restaurant was being used by the conference guests) Was clean and comfortable.
The hotel was booked out with a conference when we arrived. All other normal guests seemed to be excluded from the restaurant and the front desk staff were busy sorting out all their rooms and we felt like we were a nuisance to them. We arrived a bit early and the front desk staff were extremely unhelpful with any early check in or suggestions of things to do for a couple of hours. This place Is advertised as resort and spa but there is no spa treatments offered on site. We expected to relax and enjoy a great atmosphere and maybe a massage, but instead we were told we could only use the bar area for dining and there is nothing else to do unless you like tramping. Plus no lift.
there was nothing much to do
The room was nice. The bar staff were hilarious.
Wifi did not work at all anywhere. There was a big private function on so we couldn't use the hotel restaurant. We had to go into the bar. Not really what we wanted but had no choice. The manager was pretty reasonable and offered us a free round of drinks with dinner and free breakfast.
Lobby bar and restaurant all very nice however room needed to be updated.
No coffee in room when asked clerk where I could get a cup early (before 7am) she was rude acted like I was bothering her and then got a cup of way overpriced coffee. So much for customer service. Resort with no pool.
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