The Opal  

The diner next door was great (Mel's Diner). Staff were friendly

We had someone open up our hotel door at about 11 pm - they had been given the same key to our room!! Not enough room for everyone to sit down and eat their breakfast - very small selection of foods. Had to pay to use the internet.

I like the location,cleanliness ,friendly staff , convenience of being able to walk into Mels Diner from hotel lobby. will recommend to others if traveling to san francisco.Thank you, Mary Ann

Not explaining the cab deposit more clearly..front desk kept $10 deposit and separate when I asked cab driver about the deposit he said that it was something the hotel charged and lost my deposit...$10 isn't a big deal but needs to be explained better and not leave a bad taste in your mouth on your last day of check out...

Excellent service, great location, great diner next door, incredible value for San Francisco, rooms much bigger than expected, and much quieter than expected for being on busy street, parking very reasonable

Absolutely no complaints

Friendly staff, good housekeeping, comfortable bed, great location, especially to the opera.

Breakfast was chintzy, crowded and rushed. The staff closed the room exactly at 9:30 and we were rushed and hassled. This is no way to treat guests. Also, very poor selection of food. For the first three days, for example, we only had bread and juice and condiments. For the price of the room the Opal can do much better. How about cereal and some hot food - eggs, bacon, etc.?

Central location, friendly staff

No wi-fi in room, only Ethernet connection. Parking runs out quickly.

The staff was really polite. I felt comfortable and that was good because it was my first time staying in a hotel for 3 days. It was clean and breakfast was fenomenal. It was close to the areas I visited and the information access was prompt.

The receptionist was kind to my children and helpful

The breakfast consisted of white bread, mini white bagels, juice, coffee and hard boild eggs. I don't expect a lot but some wheat bread and cereal would be a nice addition.

beds were comfortable, hotel is cozy and attractive, nice that it includes a continental breakfast, staff was very nice

The room was big and the breakfast was helpful. It was clean. The beds were comfortable. The shower was nice. I liked the window and the free internet access was great

I would have liked more space in the bathroom for tolietries. It would be nice if the bathroom was located where the closet was so it was not right in front of the beds for others sleeping. The TV was outdated/

cost

neighbourhood

This place is a boutique hotel. If that style suits you, then this is the perfect place. I was surprised to see how spacious my room was. AND, although it's an older property, my bathroom was EXTREMELY clean. Internet and a limited breakfast are included.

I'm not a boutique hotel fan. In fact, I prefer more modern, newer properties. That being said, the staff was great and my accomodations were very clean. The bed is ok and the TV is older (tube-TV). This isn't a high-end place, but it meets the need.

Basically the time I left

Well, all started, when we checked in. The gentlemen at the reception couldn't have been more annoyed that he had to work "that hard" now. It continued, with: small rooms, loud pipes, paper thin walls, a horrible breakfast selection (toast and some fruit, that's it), hi-speed internet access (benchmarked: 12.5 kb/s at a wired! Connection) and vending and ice machines that did not work. Never again