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Property Highlights

Places of Interest:

Art Institute of Chicago (0.2 miles) Bank of America Theatre (0.1 miles)
Show map The Palmer House Hilton

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Score from 1363 reviews Excellent 8.9/10

Congress Plaza Hotel

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Hyatt Regency Chicago

hotel Off the banks of the Chicago River, this luxurious hotel is conveniently located within a 5 minute walk of the Magnificent Mile and Millennium Park.

Most recent booking for this hotel was today at 04:40

Score from 1138 reviews Excellent 8.6/10

Newest reviews for The Palmer House Hilton

  • Michele
      United States of America
    September 16, 2014

    Beautiful establishment

    10

  • Anonymous
      United States of America
    September 14, 2014

    One staff person checking in 7 people - very slow. Tried 5 times during my stay to call the front desk, never received an answer. They need more staff.

    7.5

  • John
      United States of America
    September 9, 2014

    I didn't book the Palmer House to watch television, but it (the television) is obviously programmed to trick and/or frustrate the guest into purchasing programming, and deliberately makes access to free TV exceptionally difficult and frustrating. On the basis of this deliberate "shell game" practice, I expect to stay elsewhere on my next visit to Chicago.

    8.8

  • Ovidiu
      United States of America
    September 9, 2014

    This hotel is really great, rooms are small but nice and clean, the staff is nice and all what I loved it is that they have a great lobby and you are at 10, 15 min from every attraction from Chicago!

    There are some things what I didn't liked, you have to pay for wi-fi ( we are in 2014, the internet should be for free!), you don't have refrigerator, coffee or tea in your room.

    7.1

  • Helen
      United Kingdom
    September 9, 2014

    Everything good value great location breakfast a great boon efficient staff

    Nothing

    10

  • Shreyas
      Netherlands
    September 9, 2014

    It is very close to the metro/subway. Within walking distance from major landmarks. Clean and well maintained.

    Internet or parking not included in the price, both of which is quite expensive.

    8.8

  • Claire
      Australia
    September 9, 2014

    Gorgeous lobby area, Starbucks on site, great gym.

    Small room and didn't like decor. Hotel very large and impersonal. No tea and coffee facilities or robes in rooms.

    7.5

  • Anonymous
      France
    September 9, 2014

    Everything was perfect, right in the center, close to the subway. Fantastic historical feeling inside.

    9.6

  • Anonymous
      Norway
    September 9, 2014

    The included breakfast is very nice. The room are well equiped.

    No good view from the window.

    6.7

  • Anthony
      United Kingdom
    September 8, 2014

    Quiet

    Price of breakfast

    8.3

  • Steven
      United Kingdom
    September 8, 2014

    Everything about this hotel was brilliant. We were given a very warm welcome from Mark Duncan and Edgar. They noticed it was our 25th wedding anniversary and upgraded our room from a standard double to an executive king size corner room which was amazing. We went out for the afternoon to explore and on our return found a card from Mark and Edgar wishing us a lovely anniversary, along with a bottle of wine and some cheese and biscuits. As well as this everyone in the hotel was very efficient and friendly, from the breakfast staff, bar staff and room maids.

    There wasn't anything I didn't like in this hotel and would love to visit it again.

    10

  • Edna
      United Kingdom
    September 5, 2014

    Liked everything about this hotel probably one of the most historic places in Chicago and very central to everything

    No dislikes

    10

  • James
      United States of America
    September 4, 2014

    Friendly staff

    10

  • Jackie
      United States of America
    September 4, 2014

    Loved the old world elegance.

    Light next to bed did not work and I could hear the constant noise of the Chicago rapid transit.

    8.5

  • Frank
      United States of America
    September 4, 2014

    Excellent housecleaning and service by employees.

    10

  • Anonymous
      United States of America
    September 3, 2014

    We had reserved a room for four adults. At check-in we were offered an upgrade to the Business Executive floor that came with a lovely 'snack' buffet, which served amply for dinner and then a wonderful breakfast the next morning. It was fabulous! We had a great time, walked to the Lake at night and to the Art Institute the next morning. Perfect in every way. A truly first class establishment.

    10

  • Gustavo
      United States of America
    September 2, 2014

    Location of the hotel and cleaness of the room

    Noisy room and we could hear everything from the side room and the hotel corridor. Elevator during checkout time (11:00 a.m) doesn´t work eficciently. Pricely wi-fi

    6.7

  • Peter
      United States of America
    September 2, 2014

    Loved being surrounded by such history and character. The room was great and quite large. Fit our family of four comfortably. Staff was always helpful and friendly and you can't beat the location for access to all the downtown tourist spots. Highly recommend The Palmer House

    Parking fees but they are no worse than anyone else around there at 42.00 a day.

    9.6

  • Tina
      Canada
    September 2, 2014

    The bed looked very small at first because we had booked a double room, but then we slept on it and it was by far the best mattress we had ever slept on! We were on the inside square of the building so we didn't get much sunlight, but that didn't really bother us because we were only in the room for sleeping anyway! The downstairs bar was amazing, Carrie was the best server ever! The lobby itself was absolutely beautiful, and we loved that there was a Starbucks right in the hotel. Location is right near all train and bus routes, and anywhere you need to go you can get to easily from this area. I would definitely stay here again!

    Pool was kind of 'underdone' for the hotel, but I suspect most people don't go for the pools in Chicago :)

    10

  • Sandy
      United States of America
    September 2, 2014

    This visit was great! I loved the huge room!

    Everything was fine.

    10

  • Anonymous
      United States of America
    September 2, 2014

    Excellent location and a classy hotel

    Rather small room due likely to when the hotel was built. The double room was very small and such amenities as a refrigerator would have been nice.

    8.8

  • Mike
      United States of America
    September 2, 2014

    Location, beautiful common areas, clean comfortable rooms

    Front desk "supervisor" was flat out RUDE and unhelpful at check in, small rooms

    7.9

  • Anonymous
      United States of America
    August 31, 2014

    I like how old the hotel is and the beautiful decor. Modern meets the 1930s.

    10

  • Connie
      United States of America
    August 31, 2014

    Lobby is magnificent. Roomy lovely bedrooms. Courteous and helpful staff--recommended a great place for dinner (Rosebud Prime)

    Small bathroom but it really didn't bother us. Also noise from L train but it didn't bother us either.

    10

  • Anonymous
      United States of America
    August 29, 2014

    Concierge service was excellent; staff very accommodating & friendly

    No refrigerator in the room

    7.1

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