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The Queen Mary
1126 Queens Highway, Long Beach, CA 90802 – Show map
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53 properties in Long Beach
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567 verified reviews
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The Queen Mary's staff speak: French, Spanish, English
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Cycling, Fitness Center, Spa, Massage, Bicycle Rental, Game Room
Food & Drink
Restaurant, Bar, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar
Free! WiFi is available in the hotel rooms and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 17 per day.
Private parking is available on site (reservation is not needed) and costs USD 20 per day.
Room Service, Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Chapel/Shrine, Shops (on site), Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
French, Spanish, English
From 4:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 17 years stays free of charge when using existing beds.
Any additional older children or adults are charged USD 15 per person per night when using existing beds.
One older child or adult is charged USD 15 per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
The Queen Mary accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note: The nightly resort fee includes the following:
1. Self-guided tour
2. Wi-Fi Internet
3. Local calls
4. Domestic long distance calls up to 30 minutes
5. Use of fitness center
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 567 reviews
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very clean and good service
Original and classic. Very comfy bed. Buffet breakfast in paramount Cafe was great!
Noisy. Shower was really poor and old original design. Housekeeping never turned up so we had to ask for clean towels several times! Lots of add on taxes including a facilities fee that is compulsory so you basically have to have wifi and gym acces. It's just too expensive for what you get.
So many taxes LB City tourism assessment ÇA state tourism assessment Occupancy tax Facilities fee
Loved the art deco age. History abounds on this ship and it was great to be part of it. The tours were excellent. Really enjoyed the Diana exhibition too. Would most definitely stay onboard again
Majestic ship. Beautiful art deco fittings throughout and wonderful to explore. Ghost tour is well worth going on to see the hidden parts and learn more about the history.
Food is a bit average.
Parking with payment
The cleanliness was amazing and the customer service was better than I'd expect.
My wifi didn't work at first
The comfort was exelent
Actually being able to live inside a piece of history is exciting. Exploring the ship is fun towards dusk and then a romantic evening at one of the restaurants.
The ship was amazing. We had so much fun exploring! So much interesting history. We did the paranormal tour and we got to see a lot of the places that aren't available to the public like the old pool and boiler room and the theater. Very cool and creepy. The rooms were awesome with the old style feel. And the windows were awesome. Everything on theship was great. The staff very friendly and the ppromenade cafe was delicious. Beautiful views. Just overall a great time 5 stars!!!!
The added fees to park, the facilities fee. The will fi fees were included but it didn't work. We even brought it to the front desk and they were unable to make it work!!! The restaurant food and service were horrible!!! They have no pool. We stayed here about 10 years ago and it was way better!! It looks like they don't do any up keep. Carpet was old and worn!! I know it's been a while since we've been there but I'm in the service industry and always recommended this hotel to many people!! Never again!!!!!!!
Location, unique venue
Onsite catering was poor, rooms a little run down and shabby
I liked the location of the hotel. The bed was really comfortable.
The prices for parking. There is no other place surrounding the hotel that allows you to park so you are forced to pay this fee! Also, no one was working Valet when we returned around midnight. There should be someone staffed there 24 hours. I work at a resort in San Diego and there is no way we would ever allow anyone to park there own car! Also, the directions for getting around on the ship are very confusing.
The ambience was excellent. It was a nice mixture of the '40s with modern comfort.
Some dust on the mirrors
The location The facilities The personnel The rooms The food
It can be noisy, but then again; you are staying at a ship that's almost a century old.
The Bed, the wonderful harbor view, the gorgeous ambiance that this wonderful and unique grand dame of the sea provides at nearly every turn. Wonderfully authentic state rooms, not remolded generic nightmares. Polished burl and other exotic woods, gleaming curved chrome and brass trim and the authenticity of the ship has been carefully maintained throughout. Love the Chelsea Chowder House! Food was excellent. This is the only ship left of its kind from the golden era of Luxury liners and its worth the price of admission for that alone.
The service was abysmal. We tried to check in at 4:00 but was told our room wasn't ready. Two hours later it still wasn't ready. Finally, checked in at 6:30. We were comped $20 for our inconvenience. The shower taps never worked like they were suppose to. We were unable to get wifi in our room the entire time we were there, despite numerous complaints. The service at the Promenade Cafe was terrible. The food a the Sir Winston's was so bad I had to send my steak back, as it was too tough to eat. That was a $60 meal that I couldn't eat. We were kept awake our second night there because of a malfunctioning fire alarm and were so drowsy the next day we were unable to complete our tour of Hollywood as a result. When we asked for comp on that , the girl at the front desk just blinked her eyes and said "Sorry." In the late afternoon, we asked a nice man if he could as least comp us our parking fee and he said "No problem!" so seems it's all about who you talk to. No in-room coffee, no pool, no Jacuzzi, yet they charge a $14.95 PER DAY resort fee. All this gets you is half off SELECTED TOURS (not even one free tour!) access to the outdated workout room and free wifi (which did not work in our rooms EVER) After a while you start to feel ripped off. Such a beautiful ship and such a rare treasure. Its a shame no one seems to love it enough to make it a success.
Staying on a retired cruise ship is very exciting and its a most impressive structure to see when you pull up in the car park. Much of the ship is the same as when it was retired from service and looks amazing. The rooms are small, but clean and the bed was very comfortable. There are excellent TV channels carring at least one movie you'd like to see each night. Breakfast and dinner were both excellent and they have a good wine list and selection of beers.
On our 3 night stay, the fire alarm went off 3 times during the night. Perhaps not the boats fault but a tad annoying anyway. The walls are very thin, so the noisey neighbours in the next cabin didn't help with the sleep. We are used to paying for accommodation upfront, but Booking.com didn't let us do that. When we got there, there were tons on non optional fees that were not quoted on the figures quoted by Booking.com although they did appear in the small print. This added about 20-30% to our final bill. There were two events being held on our first night which made the place busy and difficult to park. Lots of drunk people were roaming the ship. I may return to the Queen Mary, but once the novelty has worn off, you might as well get a room closer to the centre of LA for the same price.
The Queen Mary it self was a wonderful step back in time...loved the history of it..
Being awaken twice, 2:30 n 6:00am by fire alarm n not getting any discount for the disturbance .
The location The fact that it is historical
thought rooms would be better, did not like bathroom check in at 4, had to wait a lot
1.food options limited 2. very very thin walls in cabins and other guests incapable of behaving in a quiet and considerate way 3. price seemed reasonable but additional costs (occupancy fees, parking, resort fees) resulted in an expensive package
Interesting audio tour,genuine restored rooms, lovely sunset,nice restaurant.
Check in too late to enable audio tour to be taken on day of arrival
Thin walls, too noisy
The atmosphere. The room was GREAT AND beautiful!!!
The walls were thin. Noisy neighbors at midnight. Then the ear plugs helped me get back to sleep.
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