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Resort highlights

Activities:

Tennis Court Golf Course (within 2 miles) Fishing
Show map The Ritz-Carlton Orlando, Grande Lakes

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Newest reviews for The Ritz-Carlton Orlando, Grande Lakes

  • Victoria
      United Kingdom
    August 14, 2014

    Excellent personal service Great kids club Fab pools

    Very small double beds No casual breakfast facility

    9.2

  • Alcira
      United States of America
    August 12, 2014

    Everything

    Nothing

    10

  • Mohamed
      Bahrain
    August 9, 2014

    extremely clean and comfortable room. balcony provides a lovely view. the food is excellent. the shuttle buses to the major destinations is a huge positive point.

    was double charged due to staff communication errors and inconsistencies which was extremely frustrating coming from a 5 star hotel. the location has no nearby facilities such as supermarket, restaurant or any mini store within the hotel (i paid USD 40 for a taxi to go to a supermarket and come back).

    8.3

  • Amanda
      United Kingdom
    August 6, 2014

    pool was great Lobby etc good Access to JW lazy river Rooms smallish but well decorated Public areas smelt beautiful

    paying resort fee to use lazy river view from balcony like cheap hotel in Spain Expensive to self park car and def need car

    7.1

  • Brian
      United States of America
    August 3, 2014

    Could use Marriott facilities and restaurants, Starbucks, etc as well. Beautiful spa facility.

    Nothing

    9.6

  • Anonymous
      United States of America
    July 31, 2014

    Everything was spectacular!

    Leaving after only 5 days.

    10

  • Hazel
      United Kingdom
    July 31, 2014

    The spa and the pool.the rooms

    Our initial greeting was at best poor. This got worse as we checked in. The breakfast was the worst we had all holiday.

    7.5

  • Elaine
      Ireland
    July 30, 2014

    Everything here was fantastic. The location, the staff, the rooms, the pool and the services. Only just back and I'd love to go again.

    10

  • Stephanie
      United Kingdom
    July 29, 2014

    We were so well looked after from the moment we arrived. Great attention to detail in this family friendly resort, gorgeous facilities and surprisingly good and well priced food. It was a lovely few days and we were very sorry to leave.

    9.6

  • Sean
      Ireland
    July 23, 2014

    Staff , decor, cleanliness ,the smell of fresh flowers at entrance

    Pillows too soft

    9.6

  • Tara
      United Kingdom
    July 20, 2014

    Brilliant choice for breakfast.

    Beds on the small size.

    9.2

  • Joseph
      United States of America
    July 20, 2014

    What can I say - it's the Ritz-Carlton. I received precisely what I would have expected from the moment I arrived to the moment I departed.

    They really should just include WiFi in the room-rate (raise the room rate, if you must). I mean, $15/dy? Really? And who doesn't use WiFi today? It is the 21st Century, after all. ... It just seems petty and beneath them.

    9.6

  • Mila
      Switzerland
    July 18, 2014

    The service is outstanding

    Nothing!

    10

  • Jason
      United States of America
    July 15, 2014

    This was the most amazing hotel stay I have ever had. I mentioned it was my wife's birthday and the concierge sent up a free bottle of champagne and cupcakes. I needed a microwave and they sent one up to heat up milk for the babies bottles. Anything we needed they took care of. The most accommodating comfortable satisfying hotel stay ever. This stay had me saying from now on I will only stay at the ritz. Really made me feel like home away from home. The room service quality was also the best ever! Quality and flavor fine dining in your room, can't wait to go back.

    10

  • Tulin
      Turkey
    July 2, 2014

    view of the Lake warm of the night highest quality of all service of kind Hotel Stuff nature

    if you don't have a car, it's difficult to reach and wonder around

    10

  • Georg
      United States of America
    June 29, 2014

    Nothing

    10

  • Erdal
      Turkey
    June 29, 2014

    Just great.

    10

  • Seunghwan
      United States of America
    June 20, 2014

    So so...

    Need to improve staff service..

    5

  • Hathal
      Saudi Arabia
    June 19, 2014

    Every thing especially the staff they are the best!

    Nothing It deserves the price

    10

  • John
      United States of America
    June 11, 2014

    Clean, comfortable room

    Not sure i experienced the best service among the Ritz-Carlton brand hotels I've stayed at.

    9.2

  • Anonymous
      Qatar
    June 8, 2014

    I like the hotel so much everyone was very helpful and friendly, I strongly recommend it

    9.2

  • Gavin
      Bahamas
    May 27, 2014

    The hospitality of the staff.

    The apparent unwillingness of the concierge to assist with information on takeout restaurants. My wife was placed on hold 4 times without any proper assistant.

    8.3

  • Scott
      United States of America
    May 22, 2014

    Your entire staff, from the housekeeper Aicha ( I believe that is her name) , to the masseuse at the spa, to the valets were AWESOME!! By far, this was the very best experience of any ritz carlton, or any hotel for that matter that we have ever had. We will definitely be back!!!

    9.6

  • Amanda
      United Kingdom
    May 20, 2014

    Very helpful and courteous staff - hotel luxurious but also comfortable and welcoming.

    Food - especially breakfast. The staff were excellent but the food was not. Does everything have to be over sweetened in the USA? Is it not possible to find a plain "unsweetened" yoghurt anywhere?

    9.6

  • Oussama
      Morocco
    April 30, 2014

    Tres bel Hotel. Digne des Ritz Carlton. Seervice piscine Top niveau. Service hotelier 5*.

    le SPA Est loin... ET inaccessible aux client de l'hotel s 'ils ne prennent pas un soin (meme sauna et salle vapeur...) Dommage pour un 5 etoiles de ce type. Internet est payant apriori.. Il faut le négocier.. La encore dommage pour un hotel a 500 USF la chambre

    9.6

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