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Newest reviews for Toll House

  • Meody
      United States of America
    September 9, 2014

    Loved being able to walk downtown to shops and restaurants. Our reunion was held there, and the food was very good.

    But our room had the space for a refrigerator, but it had been removed. I guess they want to inconvenience their guests to use their bar downstairs, but all I wanted was a cold place to store a soda of my own choice. Also, the tub faucet practically came off the wall when I pulled it to "shower" mode. No insulation had me hearing the people above all day and night. Not enough electrical outlets to plug all of your "devices". For the money, a disappointment.

    5.8

  • William
      United States of America
    August 23, 2014

    I enjoyed the hotel's cleanliness and the staff's very nice disposition. This is my second stay at the hotel. I appreciated the entire vibe.

    I felt that the basic wifi is NOT commensurate with room rates. The evening prior, I stayed in a very simple motel in Saratoga, and the basic wifi was blazing fast. The Toll House needs to upgrade basic wifi. Come on, this is Silicon Valley.

    9.6

  • Steven
      United States of America
    August 11, 2014

    Fantastic room Amazing location - heart of downtown Los Gatos

    Nothing!

    10

  • Sarah
      United States of America
    August 6, 2014

    Elevator for my 95 year old mother

    long walk to room, deck was dirty

    7.1

  • Lisa
      United States of America
    July 23, 2014

    Breakfast was good ...

    Room could have been cleaner & staff was not as accommodating as they very well should be...

    5

  • Jeanneise
      United States of America
    July 23, 2014

    Location location location

    9.6

  • Christina
      United States of America
    July 1, 2014

    Everything was really great. Hotel was beautiful. Free parking, free wifi. Check-in was easy. Location was awesome. They happily did a freshen up for our room when I called and asked. Bed was comfy. Overall, definitely glad I chose toll house.

    Wifi SUCKED. I couldn't believe my room did't have a refrigerator!! i had to fill the recycling can with ice to keep stuff cold. I had requested a cleaning at 4 because it was going to be mine and my groom's honeymoon room and had to remind them about it. They did nothing to accommodate our wish for a late checkout even with our special circumstance. I felt they should have done SOMETHING to congratulate us and thank us for choosing their hotel for such a special night. And the last thing, which wasn't a huge problem for me but could have been, they take over a HUNDRED dollars to verify your debit card!! They assured me that the money would be back in my account in 5-10 days but what if I couldn't spare a hundred bucks just so they could check that my card was good?? I had already paid for the reservation when I made it AND most other places only charge a couple bucks. Totally messed up, if you ask me.

    9.6

  • Anonymous
      Switzerland
    June 20, 2014

    location, you can reach the whole town on foot

    very small room

    7.1

  • Angel
      United States of America
    June 19, 2014

    the room was to small for a delux quee bed,,,,,

    6

  • Mark
      United States of America
    June 19, 2014

    Everything. The bed and furnishings were great. We had a quiet room. Front desk was very helpful.

    NOTHING!!

    10

  • Katherine
      United States of America
    June 10, 2014

    room was clean and nice and bed very comfortable. very nice staff. facilities a little dated. but i'm sure that's on a schedule for update as well.

    wifi never worked for me. weak signal

    9.6

  • Edward
      United States of America
    June 8, 2014

    Free Parking Excellent Room Service Excellent Customer Front Desk Service Beds were very soft Bathroom very large

    10

  • Anonymous
      United States of America
    May 30, 2014

    Customer service is great and we got a room with a mountain view. Cookies are great, facilities were very accommodating.

    I thought it would be more of a view.

    9.6

  • Fred
      United States of America
    May 25, 2014

    Location, location, location

    All of the rooms tend to be different from one another so we can't always get the room we liked in the past ( we've stayed there many, many times). Would be nice if management kept a record & tried to give us the same room.

    7.9

  • Stephan
      United States of America
    May 22, 2014

    I liked that within minutes of checking in and arriving in our room staff called our room to see if it was clean and up to standards. Room was spacious with comfortable bed. Smallish balcony was perfect for reading a book until we went downstairs for happy hour. Friendly staff all around. Would like to stay longer next time since it has easy access to shops and restaurants.

    10

  • Vicki
      United States of America
    May 20, 2014

    Room was very quiet as promised.

    Shared two double-bed room with a friend, so the fact that the vanity, while not visible from the room, did not have a door made it less than private.

    7.1

  • Sean
      United States of America
    May 9, 2014

    Great being in downtown Los Gatos. Walked to all our favorite spots.

    Really bad customer service. Booked a queen and received a double. If they were calling that bed a queen, then they are delusional. Clogged sink. At the bar: went to buy a drink with cash, bartender said that they didn't have cash in the till. He gave me my change for a twenty from his wallet. However he didn't have exact change so he rounded up and charged me more. Unbelievable. Never had that happen before. Not only rude but unethical. Very disappointed from high expectations.

    5

  • Ronald
      United States of America
    May 6, 2014

    location/ location/ location

    poor choice of tv stations and image quality of the television

    9.2

  • Paul
      Canada
    April 21, 2014

    Location, facilities, frienliness

    9.6

  • Karen
      United States of America
    April 9, 2014

    Just about everything!

    Our blanket/bed cover was a little too warm for the lovely spring like weather we were having in March. That evening we ended up opening the sliding door and were then comfortable. I know I should have called the desk for a lighter blanket, but forgot with our busy schedule.

    9.6

  • Jacklyn
      United States of America
    April 8, 2014

    Excellent service at desk and in restaurant.

    There was only one chair in the room that was comfortable while viewing tv.

    9.6

  • Laura
      United States of America
    March 23, 2014

    The bathroom was newly remodeled and nice. I liked the fact that they had a restaurant/bar with a piano player

    My room smelled like someone had been smoking in it. The room itself seemed outdated and I could hear right through the walls to the room next to me. There were super drunk loud business men in the restaurant that made me feel uncomfortable as a single guest and no one told them to keep it down.

    5.8

  • Anonymous
      United States of America
    March 12, 2014

    Some of the staff were really nice and the others at the front kind of rude...Miss quoted a night and charged more on my card. Not happy....

    7.1

  • Albert
      United States of America
    March 8, 2014

    The room is comfortable and clean. The staff is cheerful. The wi-fi service is adequate.

    The restaurant food is mediocre and the service is terrible. The staff is friendly but very poorly trained. Much activity and running around but the food arrives cold and the second cup of coffee must be requested more than once. Poor staff training is readily apparent.

    9.2

  • William
      United States of America
    February 28, 2014

    Great place to stay - Have been there before. The staff are very professional and courteous.

    I like everything.

    9.6

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