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480 Geary Street, Union Square, San Francisco, CA 94102, United States of America – Show map
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1224 verified reviews
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Touchstone Hotel - City Center's staff speaks: Chinese, Japanese, English, German
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Food & Drink
No parking available.
Shuttle Service (surcharge), Airport Shuttle (surcharge), Tour Desk, Baggage Storage, Concierge Service, Daily Housekeeping, Fax/Photocopying
Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
Chinese, Japanese, English, German
4:00 PM - 11:30 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
One child under 13 years stays free of charge when using existing beds.
Any additional older children or adults are charged USD 15 per night when using existing beds.
There is no capacity for extra beds in the room.
There is no capacity for cribs in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 1220 reviews
Value for money
Show reviews from:
This central San Francisco hotel is just a 2 minute walk from Union Square. It features an on-site restaurant and offers Victorian-style guest rooms with a minibar and cable TV.
Score from 2764 reviews Good
This historic San Francisco hotel is along the Powell Street Cable Car line, one block from shopping at Union Square. It features contemporary rooms with free wired internet.
Score from 1065 reviews Good
This hotel is across from the Curren Theater, 1 block from the shopping at Union Square. It has concierge services and a 24-hour front desk.
Score from 1284 reviews Review score
Located in downtown San Francisco, in Union Square, this hotel is a 9-minute walk from Chinatown. A 24-hour front desk is offered and charming rooms provide cable TV.
Score from 853 reviews Good
Staff were very friendly and helpful. Answered miscellaneous questions such as places to go and best way of getting there. Location was fantastic, being very close to Macy's. Room and bathroom were clean.
Windows and walls did nothing to dampen the noise of traffic outside. Bathroom lacked an exhaust fan. Corridors could be nicer looking. Having said that, none of the above is a deal breaker. Just a nice to have.
Close to everything.
Noise was high but earplugs were provided.
My privacy in the single room and the quietude in neighbour rooms are very memorable.
The shower room is too small but fair value for the expense.
Nice people, localisation is great
I called to have a room with a nice view .. hence I was a bit surprised to get a roon with a view on a wall ... I was told it was better because it's less noisy than on the street side ...
Very friendly and helpful stuff. Very good location, nice room.
No breakfast but you will get discount to restaurant
Good location to great food and shopping. All are within walking distance. Staff are kind and attentive. Room was not big but I'm not a big person so it did not bother me. It was clean and comfortable bed. Good wifi connection.
No AC to control the temperature. I stayed during winter so it did not matter much but might get a little hot during summer. The room was definitely not soundproof well and since my room was facing the main street it was noisy. But then again once you fall asleep it does not matter much.
Friendly, helpful staff Location Free Wifi Clean room
Very good value for money considering the location of this hotel, it is just round the corner from Union Sq making the rest of the city hugely accessible. The staff were very helpful, I was allowed to check in at 9am(!) - obviously this is completely based on what the hotel have available / ready, but the fact that reception did their best to juggle rooms and get me checked in so early is testament to them. I would say that you should not expect luxury or excessive facilities with this hotel, it is basic, simple and (based on my room) could do with a lick of paint, but at the price, it really is great value and I felt very comfortable, safe and welcome. There is a connected cafe / diner to the hotel which serves breakfast and is open fairly late. It had a great selection of food and coffee.
Its rather noisy in the Union Square area - not the hotel's fault! Probably something to do with all the close, high buildings reflecting the noise of tourists and people on nights out. The hotel do provide earplugs which is a nice thought, but ask for a high floor and take your own heavy duty earplugs if you're a light sleeper!
no in room phone noisy poor tv selection no lobby poor amenities poor value
The location is nice and the room is OK
The shower didn't work properly and the person in the room above me was walking so loudly at 5am!
I liked that the hotel could arrange for a shuttle but to the airport for 2$ less than their competitors.
There is no "lobby", no place to hang out near the reception after check out, as the deli-coffee next door (David's) closes early...
Had to wait 10mim for someone to answer the door Lots of street noise at night Room was small No complimentary coffee
Jane & the rest of the staff were friendly & super great!!!!
Very nice staff, wi-fi in the room (unlike the Hilton a block away, which is twice the price). Breakfast is not included but there is a breakfast place next to the hotel (same owner, I believe). Great location
There is a strong smell of bacon in the morning, probably coming from the restaurant next door. It is a bit nauseating. Also,sound insulation is not good so you hear a lot of noises form the street.
Courtesy staff Cleaning rooms Very good location
Some noise early in the morning lower floors No air conditioner
Very close to Union Square and Metro station. Has quite few good restaurants nearby and also shopping centers like Macy's and others Everyday there are cookies at the front desk
The ventilator in the room was covered with a lot of dust, the main lamp was missing a few bulbs so I had to trun on the table lamps
Location and friendliness of one of the front desk staff Michelle. Helpful. Reasonable facility for short stay
Inconsistent from desk staff service. While Michelle was excellent, the India/Middle Eastern chat was indifferent and sour. Homeless and drunk can spoil your good night rest. Heating system not working.
Staff were very friendly and helpful, giving good advice to go around. But some staff were not properly trained and didn't accommodate with my request efficiently to fix the non functioning magnetic key.
one restaurant staff was horrible, intimidating and not polite.
Very friendly staff, excellent location, and my room was surprisingly quiet given the busy street it is on.
A safe in the room would have been useful.
Wifi is fast. Location is great!! 5mins from Union Square and othe shopping centre. 4 mins walk to the tram. Receptionists are nice and helpful
The room is a bit small
This property was well maintained. The staff was excellent.
considering that it's one of the cheapest places near Union square, although the building is old and small, they've obviously tried to make the best out of what they're working with. For around $100, I think the spruced up rooms and functioning amenities is decent. The petite room was small but not much smaller than the bedroom I rent in a major city. Also, I had a street-facing room and it was noisy and felt like the room was outdoors but again, being a city person, it didn't bother me. I didn't even use the free earplugs to sleep. I could see why someone not used to the sound would be bothered but then again, the hotel is located in the hustle and bustle. The bed was definitely better than chain motel beds. The comforter was soft, the white sheets were crisp, there was padding on the mattress, and there were two firm pillows but also one pleasantly soft one. The water pressure and temperature of the shower was good. Overall the value for money is decent.
the no visitors policy. When people are traveling, probably half the time they are in a city where they have friends to catch up with. I read the paper that said no visitors and each additional occupant is $15. I understood that and wanted to hang out with a friend for a while so I offered to pay the $15 just so we could sit and chat in the room for a bit. Even then they were hesitant and said they usually don't allow it. I didn't really understand that, I understood the rule and offered to pay the $15, why not just let it be? My friend wasn't even staying overnight but since I paid it, they could if they wanted but the staff said they couldn't offer additional towels or amenities. My friend didn't need any of those but if it's an option for guests to pay the extra $15 for an extra person, the hotel should be prepared with extra amenities and towels.
The staff was very helpful and friendly. It was in a perfect location.
Room was very hot. No a/c so had to sleep with the widow open. Nice touch that they had ear plugs next to the bed.