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480 Geary Street, Union Square, San Francisco, CA 94102 – Show map
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1104 verified reviews
They speak your language
Touchstone Hotel - City Center's staff speaks: Chinese, Japanese, English, German
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Food & Drink
No parking available.
Shuttle Service (surcharge), Airport Shuttle (surcharge), Tour Desk, Baggage Storage, Concierge Service, Daily Housekeeping, Fax/Photocopying
Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
Chinese, Japanese, English, German
4:00 PM - 11:30 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Free! One child under 13 years stays free of charge when using existing beds.
Any additional older children or adults are charged USD 15 per night when using existing beds.
There is no capacity for extra beds in the room.
There is no capacity for cribs in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 1104 reviews
Value for money
Show reviews from:
This central San Francisco hotel is just a 2 minute walk from Union Square. It features an on-site restaurant and offers Victorian-style guest rooms with a minibar and cable TV.
Score from 2373 reviews Good
This historic San Francisco hotel is along the Powell Street Cable Car line, one block from shopping at Union Square. It features contemporary rooms with free wired internet.
Score from 878 reviews Good
Named on the National Register of Historic Places, this hotel offers Victorian charm combined with modern amenities and is a short walk from area attractions, including cable car lines.
Score from 1665 reviews Good
Just a 2-minute walk from Westfield Shopping Center, this downtown San Francisco hotel features a restaurant and bar. It has traditional guest rooms with free Wi-Fi and cable TV.
Score from 448 reviews Good
The room was clean and ready when I had arrived. The staff at the front desk was attentive and courteous.
Poor facilities, Room was tiny and hot. There was no fan present. There was too much noise from the street in the night. No breakfast included. The room tariff way too expensive.
Good location, great staff, clean rooms, nice shampoo and conditioner, and a good value by San Francisco high hotel prices. Nice features: the ear plugs provided at the bedside---they really cut down on the very loud street noises at night; cookies at the front desk in the afternoon; the water bottle provided in the room every day; and windows that opened.
Limited T.V. stations, no alarm clock, no radio, one tiny bar of soap (to be used for the sink and the shower), flat pillows, and very loud street noises at night.
Good customer service: The receptionists were helpful and nice. Nice green apples were awesome!
Windows could be double pan, so I didn't have to hear the traffic. Carpet was very dirty. There should be two water bottles; there were none. Taking shower, flooded the bathroom since there was no divider.
the location was perfect just two blocks away from union sq close to BART station. I even arrived early to the check in and i got my room!
The location was excellent, close to Union Square, cable car and BART. Room was clean and serviced daily Nearby eating was plentiful.
Overpriced because of demand in SF. Should maintain regular prices not take advantage of situations.
The staff The location The cleanliness The price
Noise from outside without fan but staff provided fan to drown out.
Noise from the street
Location is great and the staff were very nice. Rooms are basic but clean and comfortable. I was only in town for one night and this hotel was great for a short trip.
There was a lot of street noise if your room faces Geary. They did provide ear plugs on the night stand which was thoughtful.
Loved the location of the hotel to the Bart station and Union square. Very accomodating and friendly staff.
A newer air conditioner, I've heard they are not needed much and it was unseasonably warm when I was there.
Quick access to SF center, proximity to all important places and public transport. You can save money for hop-on-hop-offs by simply walking or using SF buses.
Noise due to outdated windows, outdated furniture, smell on corridors, small room, poor TV channel selections, outdated bathroom.
Close to union square Great wifi Helpful staff Great room rates Free ear plugs( needed) Great bed
The room was clean, cozy, perfect for my needs.
Great location. Close to everything. A clean property, especially for its age. WiFi and complimentary computer room was nice. The staff except one was very personable and service oriented.
Stayed 2 nights. Discovered after first night I've been sleeping on a box spring, and the other bed had a mattress but no box spring thus too soft. I realized the "lumpy sugar packets" on the nightstand were earplugs (busy noisy street) which is a tradeoff for location (read: ask for interior room). When I mentioned the issues to the blonde lady w/ accent, I got disaffected attitude (others were nice as noted). Photos show wood veneer flooring in rooms (renovate in process?), but my room still had old carpet (clean enough tho). So, DO NOT GO FOR STREET VIEW ROOM, all the sights, eats and such are within walking distance or bus ride.
location, location, location
no air-conditioning in the room. It was good when I stayed it's already chilly at night
First night i stayed at room 405 . To be fair, I asked for a room that doesn't look at union square since other reviews suggested that the union sq view room was very noisy. But when i entered to 405 , i realized what a mistake that was. Room had a window that looks to a small area between the biuldings and it stinks of cat litter box. I complained and the lady at the reception said i am the first person ever to complain of it (maybe a cat came there one night ago and peed, i can't know). Next day they changed my room and it was a nice room with union sq and i must tell that the noise was not that bad. Always try to choose a front room in this hotel. The area is great. Close to all attractions in the city. If you think how expensive SF is, this hotel is actually cheap
Carpet-floors stink of cat pee. They should change them.
I was given a really quiet room the overlooked an internal shaft. This made the room rather dark and there was no view, but it was really quiet as a result, so great for me and really unusual in a city centre. The staff will apparently give you a view or a quiet room depending on what you want if you ask. They were very helpful in telling me where to find stuff. The WiFi worked OK, which was another nice surprise. They also let me check in early and organised a ride to the airport for me. I think I'll stay there again next time I'm in town. A really good budget hotel.
Worst price and worst comfort. I've travelled throughout Europe and America. Never seen something like this. It's at least double overpriced. Bed and bathroom are probably 30 years old!
Small but clean room friendly staff very central
Quiet expensive for what you get
the location is perfect. very close to union square. stuffs are nice and friendly.
the mattress was too soft. it was a bit uncomfortable.
The Touchstone Hotel is located a few blocks away from the popular Union Square. Reception is open 24/7 and the staff are all very polite and friendly. The district is very busy - great if you are into having late nights out. Some lovely restaurants nearby including a ramen joint and a nice Mexican restaurant, along with some lovely diners. Everyday after the housekeeping service they left two new bottles of water which was a nice touch. The price is fantastic for such an expensive city.
While for the city it is quite a good price, comparatively it was still a bit pricey for myself and my companion. It is located on a busier street and so the noise during the evenings was a bit much. No air conditioning in the room we were staying in. It wasnt a hassle for us as it was quite cool but if you're hoping for air conditioning please check ahead.
Fantastic location - walkable to Union Square and shops, a quick tram ride to any tourist attraction! Friendly staff!
it's quite expensive! no breakfast and no more discount at the diner next door....
Noisy at night
Staff was very helpful and attentive. I actually like the quaint rooms. I wasn't there long and it was exactly what you pay for. It was a place for my bags and it was so centrally located. I highly recommend this hotel for those with little budget.
location safe clean friendly helpful staff
no aircon city centre location so a bit noisy
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