눉at checkin i didn't think the bellman or the front desk person were welcoming. i was assigned a room facing east and asked for west. the bellman told me i "don't want" a room facing st. pat's, and that "you can see it from the gym on the 8th floor". upon calling the front desk, the guy said without hesitation "we are sold out", and didn't seem to check anything, nor did he offer any options. when i offered that i would call back in the morning, he said indifferently "you could try that". the lady on the phone next morning was nice, but she too tried to dissuade me initially from the 5 ave side, albeit in a friendly manner. all promo pics are about facing west...if everyone wants that, maybe that's why? it makes no sense to try and talk guests out of it.
fortunately the rest of the stay was better than this inauspicious beginning. the concierge was very professional, and the other desk staff, bellmen, and security were more welcoming and ready to assist. still, i was left with that classic "welcome to new tork, give us your money and go home" feeling. at this price point i expect a more professional attitude.
눇50th floor, spacious, clean, quiet, well-designed room overlooking midtown