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Score from 713 reviews Very good 8.5/10

Newest reviews for Waldorf Astoria New York

  • Anonymous
      Nigeria
    August 30, 2014

    The location - lots of good restaurants close by!

    The decor in the room was outdated. The bathroom was of a similar style. The marble walls in the bathroom and the bath tub could have been replaced with a more modern bathroom style in mind. I appreciate the history of the Waldorf ambience but it did not manifest in an exceptionally pleasant experience for me. The intercom telephone box was also outdated and the most inconvenient type I had come across in a long time. There was not even a coffee maker in the room!

    4.6

  • Anonymous
      Switzerland
    August 29, 2014

    location was excellent Concierge and touring info extremely helpful

    Hotel rooms were small and somewhat sad and outdated. Paying for wifi in the 21st century is also outmoded. Having to go to the lobby to use free wifi was inconvenient.

    6.3

  • Lara
      United Kingdom
    August 28, 2014

    For the quality if the hotel, free wifi should be available in rooms for all guests

    5.8

  • Anonymous
      Ireland
    August 28, 2014

    helpful and friendly staff

    Wifi was awful, needed technician callouts and multiple resets resulting in a patchy, slow, continuously dropping service- the worst paid for wifi service I have ever experienced.

    6.3

  • Bernadeth
      United States of America
    August 27, 2014

    Location and breakfast

    Pillows

    7.9

  • Sylvia
      Spain
    August 26, 2014

    Location

    Poor service, overcrowded, not enough personnel to check in and check out, disastrous bell service, outdated rooms and bathrooms, poor amenities in hotel and rooms, e.g., not even coffee machines in rooms, dusty curtains, food overpriced and medium to low quality, etc., etc., etc. The glamour of the Waldorf is gone! I will not stay again and will not recommend it to anyone.

    4.6

  • Cheryl
      United Kingdom
    August 26, 2014

    Nothing seemed a problem for the staff, very helpful and friendly.

    WIFI is free in the lobby but not in the rooms and I'm glad we didn't pay for it as it was quite hopeless in the rooms.

    8.8

  • Anonymous
      United States of America
    August 26, 2014

    Lobby and hotel common areas

    Rooms need updating remodeling! Our room had a musty smell and was quite dated and in need of being updated. Linens and bedding were the same.

    7.1

  • Neville
      United Kingdom
    August 25, 2014

    Great common parts and some great pictures of the hotel 50 plus year ago, excellent service

    Very expensive, extras, be carefully. If you want a drink go to Starbucks across the road

    8.3

  • Anonymous
      Canada
    August 25, 2014

    service furnishings lobby

    7.9

  • Dorrine
      United States of America
    August 24, 2014

    Every thing

    Removal of Starbucks

    9.6

  • Peter
      United States of America
    August 24, 2014

    The staff, the location and the hotel itself. It is beautiful.

    10

  • Karen
      Canada
    August 24, 2014

    The hotel is lovely. The staff were very friendly and accommodating. Excellent location. I certainly would recommend this hotel.

    There were four of us sharing a room which was fine, but there were only double beds. It would have been nice to have a room with Queen beds. I do understand that some of the rooms might not be able to accommodate Queen beds.

    9.6

  • Mike
      United States of America
    August 24, 2014

    I like the idea of staying at the Waldorf, it's like walking through history. At a glance it's elegant and inviting.

    The room was VERY small, not what we had expected. Peeling wallpaper, peeling paint on a wall mirror, slow drains in the bathroom. But the worst of all, we found black mold behind the peeling wallpaper! Then an hour wait for my car to be brought around by the valet.

    3.3

  • Anonymous
      United States of America
    August 23, 2014

    We loved the hotel. The Art Deco style was gorgeous -- so New York. Particularly impressive was the extremely friendly and helpful staff. Housekeeping came quickly to bring us extra blankets and a sewing kit and we had to have the window opened twice. Everyone we met from the hotel staff was polite, friendly and helpful. We could not have had a better experience. We will be back!

    10

  • Colleen
      United Kingdom
    August 23, 2014

    The staff were excellent and the room was great. Quite old-fashioned style of room but very clean and comfortable.

    I would have liked to have been able to book bed and breakfast on-line.

    9.2

  • Anonymous
      Austria
    August 22, 2014

    The legacy, the location.

    The ac was not working properly, so we were freezing in the room. The furniture was worn.

    5.8

  • Robin
      United States of America
    August 22, 2014

    Front desk attendant remembered our conversation and the front desk manager sent us a gift relevant to the conversation- Coincidence ?

    Nothing

    9.2

  • Sharon
      United States of America
    August 21, 2014

    Location & staff were excellent. Beds were divine!

    9.6

  • Heather
      United Kingdom
    August 20, 2014

    Good central location and very comfortable bed.

    There was no tea making facilities or free wifi in the room . We had a suite and I would have thought that due due the high price we were paying per night for the suite we would at least have free wifi! There were also a few repairs in the rooms needing attention e.g light fittings not working, leaking taps.

    7.5

  • Marilyn
      United States of America
    August 19, 2014

    Location ... couldn't be better. Staff ... exceptional. Clean, clean, clean. Great sense of history, yet modern as well.

    No coffee maker in the room. One of the family had to leave the property to purchase my morning cup of Joe. Room Service outrageously expensive. Free coffee in lobby would be appreciated!

    9.5

  • Anonymous
      Nigeria
    August 19, 2014

    Almost everything.

    No free wifi except in lobby areas

    10

  • Anonymous
      Nigeria
    August 19, 2014

    Location

    Rooms were small and pricey bed was small room service so expensive hotels decor needs to be redone

    6.3

  • Elizabeth
      United Kingdom
    August 19, 2014

    Impeccable service, great bed and good night sleep. they really went the extra mile for us

    Can't fault the place or the service

    10

  • Karim
      Morocco
    August 18, 2014

    LOCATION ! big entrance on Park Av. people inside Hotle very nice ! easy to walk around ! close to PJ CLARKS !

    bar and Coktails !

    9

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