When we arrived, there were nobody to take or bags, finally a door attendant arrives, take the bags and put them on the floor, it was until I tips him that he put the bags on the bellhop's cart.
The hotel was overcrowded; the main lobby reminds you of Grand Central station.
It was a raining period, when we asked for an umbrella, they did not have any more; we had to go out under the rain in order to buy one.
We had a big room, but it was a suite transformed into two separate rooms, so you could hear everything from next door’s guests, one time around 7:00 pm a child knocked on our door to ask us to stop talking as he wanted silence... The room did not look clean, but it was so old therefore, confusing…
The Tower included breakfast was a complete rip off, breakfast were served at the tower lounge, they had just two staff for the whole room, there weren’t no table cloth, just a table with a top glass.
The waitress will come with a duty cloth and wipe the table, you could see all the dirt’s traces on it, the carpet on the floor were so old and dirty, remaining of food all around the floor. They served Tropicana orange Juice and the worst apple juice ever…
Last, not least, we were tired, and decided to stay in for Christmas Eve, so we ordered room service.
The food was discussing, the Lobster was so hard, and it looks like it was microwave. The rice was also very hard, we could not eat it, the salad very poor, and they served frozen French fries that were our worst Christmas Eve dinner. You have to pay for every single side dish separately, the bill was over 300 USD Thank God my wife called them, so they gave us a 50/% off the bill.
All in one, we were disappointed with the service offered at the Waldorf-Tower, knowing it is not the image projected about that hotel. It is unfortunate, the Waldorf-Astoria New York, is supposed to be one of New York City's most famous institutions
The location, the hallway