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Newest reviews for The Towers of the Waldorf Astoria

  • Tonya
      United States of America
    August 21, 2014

    We enjoyed our stay. The location is great for shopping and not far from Time Square or Central Park.

    9.6

  • Daryl
      Australia
    August 1, 2014

    Fantastic location and foyer Upgraded room had a nice view and plenty of room

    Being put initially in a smoking room even though we requested non smoking

    7.1

  • Derek
      Ireland
    July 24, 2014

    location is perfect. Hotel is a New York Icon you have to stay here at some time in your life. Staff are super friendly and very attentive. Breakfast on the 26th floor is good but can get very crowded, we were always lucky.

    They charged me TWICE. I paid with cash but they also charged my credit card even though they said they would not. Took me 5 days to get it refunded which included 6 international call to my bank. Afraid it spoiled the experiance.

    8.3

  • Lauren
      United States of America
    July 24, 2014

    The architecture and style of our room as well as the corner windows and view! The continental breakfast was very nice and exceeded my expectations!

    Bathroom counter space was a bit small. Wanted to stay longer but sold out. No chocolates for turn down service. It would be nice if the towers entrance was the same as the original hotel. Missed that beautiful lobby!

    9.6

  • Jane
      United Kingdom
    July 19, 2014

    Felt as if we were reliving Waldorf Astoria Towers heyday with original features magnificently retained, old style levels of service Luxury room fittings separate sitting room small but intimate breakfast room. Certainly worth paying extra for Towers, avoid queues at check out, experience Art Deco lifts that Cole Porter must have used . If you want modern functionality don't go, if you enjoy reliving past glories with modern convenience and great location this is THE hotel. I've started saving to go back!

    Nothing , breakfast room might be limiting for some but smoked salmon and croissants great for us

    9.2

  • Nimrita
      United Kingdom
    July 1, 2014

    Great location excellent breakfast rooms are a good size

    old rooms no free WIFI no tea and coffee facilities in the room too much pressure to tip the staff constantly

    4.2

  • Mike
      United Kingdom
    June 26, 2014

    It is an iconicmust stay hotel butseebelow

    When I booked I was told that the price did not include tax x 2. There wad a third state tax that for two nightscost $110 extra to what booking . Com said. Also found it a bit " impersonal" or

    7.1

  • Oxana
      United Arab Emirates
    June 25, 2014

    service, room size, location

    breakfast is awful,room is noisy because of AC and noise from Manhattan - windows are not soundproof!

    7.1

  • Avril
      United Kingdom
    June 19, 2014

    Excellent location and fantastic historical hotel with lots and lots of character and ambience. This is why we wanted to stay here when we booked. Suite in the Towers, very spacious and beds and pillows comfiest I have experienced in USA!! Good views from our suite. All the staff very attentive and polite. complimentary breakfast if you stay in The Towers excellent, with great choice. Fantastic hotel if you are looking for those special memories. As we were celebrating our silver wedding anniversary, it lived up to our expectations and will treasure the memories. Would stay here again.

    Only slight niggle would be, albeit the public areas are immaculate and luxurious, the fittings and fixtures in our suite were looking somewhat tired. Not really a criticism, but if you are looking for a modern, bright hotel suite, this would not be the place for you. However, must emphasise, don't let this put you of as I rated cleanliness as excellent.

    9.2

  • Anonymous
      United Kingdom
    June 13, 2014

    Truly one of the grandest hotels in the world, a memorable experience we shall never forget.

    10

  • Pepijn
      Austria
    June 4, 2014

    Some of the staff were great.The Young guy welcoming us at the reception was very friendly. The Concierge was also great.

    Some of the staff at the Peacock alley Restaurant seemed totally uninterested in serving the guests(not the bar man he was nice)The room was spacious and clean. However, it smelled like a cigarette factory every time we entered the room. The bathroom is very clean but, very old fashioned. The breakfast room (walldorf Towers) is way too small for the amount of People in the Towers. We were standing in the elevator on our way to the breakfast room when staff allready informed us that if we could not find a free table in the restaurant we could just take our breakfast up to the room. We did manage to get a table. The 2 ladies working in the breakfast room were too busy clearing tables and putting dirty dishes in the dishwasher that they had no time left to serve the guests. There were no trays available at all! We saw one older man who could not find a free table and asked if there was a tray so he could take his breakfast up to his room. Staff offered him an old cardbord box!! So he left the room with some old box, it was hillarious. I could not believe my eyes that this happened in a 5 star Hotel.

    6.3

  • Adriana
      Australia
    June 2, 2014

    Brilliant location, staff and ambiance.

    More choice for in room dining. 24/7 room service would be nice. room cleanliness 8/10. a little dusty in " courners"

    8.8

  • Paul
      United Kingdom
    May 29, 2014

    Amazing hotel in fantastic city

    9.6

  • Arnold
      Netherlands
    May 26, 2014

    The quiet and nice atmosphere.

    The breakfast was far below 5 stars level, very disappointing!

    7.1

  • David
      Switzerland
    May 20, 2014

    Great Location, good atmosphere

    The brasserie for breakfast lacks elegance

    9.2

  • Serge
      Belgium
    May 14, 2014

    Location is great, beautiful lobby and nice atmosphere in the hotel

    The room we booked in the Towers was not available, so the only option we had was a room for a lower price on the 7th floor. I think the hotel accepts all bookings and then put their guests in the rooms that need urgent update and that nobody wants anymore... Breakfast lounge on the 26th is much too small, with unfriendly staff. Room was not very clean and leaves a shabby impression.

    5

  • Jacqueline
      United Kingdom
    May 13, 2014

    Location and staff

    9.2

  • Markku
      Finland
    May 11, 2014

    It is a beautiful old hotel.

    Some problems with the internet connection.

    9.6

  • Emanuel
      Croatia
    May 10, 2014

    Very nice and specious rooms. Excellent view. Good location.

    Lady at the lounge on 26th floor was not very pleasant.

    8.8

  • Gloria
      United States of America
    May 9, 2014

    Service was impeccable

    Bed sheets had a hole Didn't like that at all Turn down service was just OK

    9.6

  • Johan
      Sweden
    May 3, 2014

    Fantastic hotel, location and value for the money. Friendly staff.

    Breakfast room:(

    9.6

  • Robertus
      Netherlands
    May 2, 2014

    Perfect location, nice ambiance and excellent services!

    8.8

  • Mary
      United States of America
    May 1, 2014

    the staff was incredibly gracious,kind, helpful, although i have traveled the globe i've never been so well taken of everyone addressed me my name although i was only there 3 nights and am not a famous person !!!. other outstanding features were room service, breakfast and afternoon tea concierge,housekeeping,the pastry was gorgeous ,

    the food was generally so-so and service in peacock alley was incredibly slow

    10

  • Celeste
      United States of America
    May 1, 2014

    It is a beautiful hotel. Very well maintained. Most of the staff was excellent however I did have one unpleasant experience.

    I thought the breakfast could have been better. I've stayed several times at this hotel. The last time the room was quite disappointing and when I said that to the young lady who called she did nothing to try and fix my issue. I find them to be customer friendly until you have a problem. I'm not sure I will stay there again. There are plenty of beautiful hotels in NYC that are less expensive and much more accommodating to their guests. I travel to NYC quite often .

    8.8

  • Margaret
      United States of America
    April 23, 2014

    No detail of your comfort is too small for The Towers.

    10

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