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Newest reviews for The Westin Bonaventure Hotel & Suites

  • Pei-chuan
      Singapore
    August 12, 2014

    The view in the room is good.

    1. While check-in, the computer was down. 2. The room card was not working 1st time. need to go down and change the room card.

    8.3

  • Stacey
      United States of America
    August 11, 2014

    Friendly staff, location in relationship to Dodger Stadium.

    10

  • Stephane
      Belgium
    August 9, 2014

    Comfy beds and bathroom, welcoming staff (who granted our request to stay on one of the upper floors), small but quaint swimming pool open 6am-10pm, great location (metro closeby), revolving bar,...

    Huge hotel, so of course some might find it too impersonal

    9.6

  • Gary
      Australia
    August 8, 2014

    Rooms were clean and very well presented. Wasnt overly expensive Great location in Downtown Friendly Staff

    restaurant was rather expensive for basic food like grilled cheese

    9.2

  • Tiana
      United States of America
    August 5, 2014

    Staff was very nice.

    We booked a double room for 4 people and they only had king bed. We paid extra for the double so it was disappointing. Hotel was very overbooked with not enough staff. It took a long time to check in and there was no way to get in touch with valet. So we had to wait a very long time to get our cars.

    6.7

  • Kevin
      United States of America
    August 5, 2014

    On-site vehicle parking is too expensive. Locating nearby public parking at a fraction of the cost was challenging, but worth it. Understandably, hotel staff were not forthright about the availability of alternative parking.

    6.7

  • Anonymous
      United States of America
    June 10, 2014

    Guest staying there should not have to pay $40.00 to park.

    9.2

  • Anonymous
      United States of America
    April 26, 2014

    Location. Great view.Great service at restaurant in 35th floor. Clean bed sheets. Otherwise, just meets basic hotel requirement. Just fair.

    Reserved for two people, only gave us one robe. No sugar to coffee in the room. Charges like Hilton, but amenities like Holiday Inn.

    5.8

  • Robert
      Germany
    January 1, 2014

    View from room on 30th floor, outside elevators, rotating restaurant on upper floors

    When I arrived in the room, the window curtain was half detached from the ceiling supports, ie. half fallen on the floor I may be taller than the average maid, but two shelves in the bathroom below my eye level were never dusted, I could write "please clean me" on them and they were never cleaned Staff not particularly attentive, when I asked for some information after they nodded at me, they continued to look at their computer and half-heartedly handed me a brochure As opposed to the Westin Market St. in SF, WiFi here was not free, but $12.95 PER DEVICE, ie. for Laptop and Phone it was $25.90 per night

    5.4

  • Kenny
      United States of America
    January 1, 2014

    I like the receptionist's (a young lady) helpful and friendly manner, the beautiful hotel building, the room's cleanliness.

    No coffee maker, the safe does not work, the cordless phone could not be charged

    7.5

  • Grace
      United States of America
    December 13, 2013

    Central location

    Parking fee & overall spiff up the place

    7.5

  • Joshua
      United States of America
    December 5, 2013

    My wife and I stayed here a couple nights. The facilities were great, staff was wonderful and very helpful my only complaint was I had asked for champagne chocolate dipped strawberries and rose petals on the bed for the first night. When we arrived champagne was on ice but strawberries were frozen and there were no rose petals. Overall the stay was wonderful comfortable and I would definitely stay there again if you're there check out la Prime steakhouse on the top story!

    9.2

  • Anonymous
      Israel
    November 12, 2013

    in the room had a bath robe, safe and did not leave water in the shower

    6.3

  • David
      Australia
    November 11, 2013

    Classy room, interesting revolving rooftop bar, outside glass lift, Westin touch.

    Expensive, only stay if you need downtown experience, parking $40, logistics of getting from valet to reception to lift,

    6.7

  • Denise
     
    October 25, 2013

    Love the staff! Extremely helpful a Shout out to Richonn at the front desk who let me borrow her charger for my phone. Everyone was extremely helpful.

    Nothing comes to mind

    10

  • Dimos
      Greece
    October 11, 2013

    everything was amazing!!the hotel is into the downtown the breakfast was amazing and the rooms were ery big and comfort!

    the air condition was very strong and the temperature was very low.

    10

  • Mary
      Australia
    September 19, 2013

    The bed extremely comfortable Th engineer came extremely quickly to replace globes in the room and show me how the Air Con worked. He gave us a voucher for breakfast the next day which was greatly appreciated.

    No tooth paste, tooth brush, etc. in bathroom. No slippers or dressing gown in room. Room I considered smallish Only one bottle of water even though the booking was for 2

    8.3

  • Michele
      United States of America
    September 16, 2013

    Amazing service from the staff from the moment I drove up to park through the moment I checked out of the hotel. The manager, Beth, provided outstanding service with guiding my clients and me through how to use public transportation.

    That I couldn't stay longer. :)

    10

  • James
      United States of America
    September 6, 2013

    Room service very good and room service food was great. I liked the fact that even though my reservation through booking.com was not made, the westin-b accommodated me at the discount price however I did not get the room that I reserved. Where is a review of booking.com???

    Parking was too expensive at $40/day. Navigation about the hotel was very confusing. Internet use was $12.50/day - did not use. Shower was awkward. I didn't like the fact that my reservation through booking.com was not done - they had no record. Where is a review of booking.com???

    6.7

  • Melisa
      United States of America
    August 28, 2013

    I liked the downtown location and I felt very safe staying here. But there are several things that could have made our visit more enjoyable.

    The hotel would have been more enjoyable had they paid more attention to details. Everything was overpriced. Parking especailly. Room service and poolside service took way too long. Service at the restaurant was slow. We waited 2 hours after our check in time before our room was ready. Sheets, curtains, and bathrobes all had hideously visible stains. No one ever came to remove dirty towels from the lounge chairs at the pool or pick up discarded trays an food that other guests had left behind. Overall for what I paid for this hotel and all its services, I expected more. I picked this hotel because I wanted quality or else I would've saved a few hundred and stayed at a motel 6.

    6.7

  • Anonymous
      United States of America
    August 25, 2013

    The overall stay experience was good. Hotel staff were friendly and helpful. Hotel was clean and in a good location downtown.

    My reservation through Booking.com was nowhere to be found. Front desk made a call and still couldn't find it so they made me forward my conformation email to the lady at the check-in desk. I felt like I was a criminal by the way it was handled. Valet's are lazy at best. We were the only ticket on the "waiting" for car board and it still took 7 minutes for our car to be delivered. Not what I expect for a $40 parking charge!!!

    7.9

  • Mellati
      United States of America
    August 17, 2013

    The hotel veiw and structure of in side every ting.

    8.8

  • Juan
      United States of America
    August 1, 2013

    Had a lot problems with the bill, the hotel charged me 3 times for the rooms and after a week I am still fighting with them to resolve the issue

    2.5

  • Fred
      United States of America
    July 28, 2013

    The best experience we have had in a long long time

    nothing

    10

  • Tim
      United States of America
    July 26, 2013

    The check in employee...he was extremely courteous and happy.

    No one mentioned there was a bar upstairs :( we didn't know until after we left )

    10

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