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Newest reviews for The Westin Diplomat Resort & Spa

  • M
      United Arab Emirates
    August 27, 2014

    Good hotel .

    Small cleanliness issue . Wifi not free . Breakfast not included . T


  • Rhonella
      United States of America
    August 19, 2014


    Wish there were more food choices for room service


  • Adrien
      United States of America
    August 7, 2014

    Hot water incident which took a long time to resolve


  • Anonymous
    July 31, 2014

    The hotel is beautiful, the pools are gorgeous, the setting is very nice. Good towel service at the pool. Easy access to the beach.

    Although the room was comfortable it was not quiet. We could hear our neighbors below all night. It sounded like there were at least 6 people (is that allowed in a room?) When we walked out on the balcony and looked up at the balcony above ours, the rim had small alcohol bottles stuck in it and packets of chips. There should be a better cleanup done after previous guests leave.


  • Carr
      United States of America
    July 28, 2014

    The workers, atmosphere, room and comfort


  • Cansin
    July 18, 2014

    It was a very clean Hotel...

    You pay for the room... Everything comes after... Very pricy... Wireless was expensive, parking was expensive, seeside chairs was expensive... Choose somewhere else...


  • Yoannis
      United States of America
    July 6, 2014

    My family really enjoy the pool and the common areas great place

    But the 4 of july that just passed it was way to full family's up to 10 or 12 people and on top of that u was forced to wear a wrist band and the security didn't do anything when some stupid people started throwing fw in the air almost hitting ppl seating on the beach but overall good place


  • Kristin
      United States of America
    June 29, 2014

    Staff very accommodating and knowledgable. Beautiful property.

    Having to pay for wifi. Really?!?


  • Taikiya
      United States of America
    June 3, 2014

    staff was awesome, pool was excellent, loved to be able to walk right out to beach.

    staff at the sports bar was rude made us get up from our seats....after we waited 15 mins to be greeted by staff. I dont want to think it was racial but that is sure how it felt....gigis down the road was awesome!!!!!!


  • Yuslaidy
      United States of America
    May 29, 2014

    The room had a beautiful view ,the hotel is nicely decorated.

    I didnt like that when I got to my room the fridge wasn't working and after I had place my stuff inside I had to remove them so the technician could installed a new one it took me off time from having fun and it was incomfortable having to pass through all that trouble when it should have been checked before the new guest this case me and my family arrived.Also, the bathtub I could only bath my childrens once because it got clogged and it took the entire night and next day for all the water to drain. On top of that I was dissapointed that on Monday morning when we went to the pool area where the hot tub is we couldnt get in since it was dirty and the water all greenish we had to see how it got clean ,when the correct thing was to have it clean before the pool area got open. Also, I suggest to incorporate a microwave to the rooms since for most people is necessary and even the most low class hotels have it. The parking issue is also a disaster there should be signs indicating a line for valet parking and another line to park at the garage it would make it look more organized and satisfying for guest.


  • Katerina
      United States of America
    May 29, 2014

    that it was far from pretty much everything that was happening..otherwise loooved the property and the staff and food was great. If you're planning on not leaving the resort and sit on the beach all day its great!!! Would potentially stay again for a short weekend...looooved the resort!


  • Rory
      United States of America
    May 27, 2014

    Very nice hotel, room was clean and comfortable. Food at pool side bar was good, drinks were good.

    There is nothing really in walking distance for food that's any good. You have to pay for your beach chair and an umbrella which is ridiculous given the amount of the room and the money spent on food and drinks.


  • Amit
      United States of America
    May 27, 2014

    Perfect! Had the time of my life, nothing to worry about


  • Leopoldo
    May 15, 2014

    The lobby of the hotel is Impressive, Grand and Elegant. The entrance of this hotel make you realize u are almost in Heaven. We changed our usual stay at the Trump hotel in South Beach for this Wow hotel.

    We don't like carpet in the room, but we understand the reason. Sadly most hotels do have carpet


  • Felix
      United States of America
    May 13, 2014

    Great place, been there twice and looking forward to returning soon. I booked it using which lead me to I booked on a very short notice (less than 24 hours) on Mothers Day weekend and still got a pretty good deal. Sunday late checkout was 3:00 PM which was a big plus.

    I was there for Mothers Day weekend and the pool area was overcrowded with people drinking, some even had glass bottles which is a big no no. Some people had their own radios playing all kinds of music some of it inappropriate for children. Some of the guest were smoking by the pool which I also didn't like. This particular weekend was not the typical for them. I know it's usually a much calmer nicer place, but I wanted to offer a completely honest review..


  • Emmanuelle
    May 12, 2014

    really nice pools, the Pool restaurant Plash offers good food (hamburger, salads...) and the little shop inside has some Starbucks coffee specialities, yogurt, salads, sushi, that you can take easly to the pool side.


  • Frank
      United States of America
    May 6, 2014

    Maria at the desk was great. The pool is really nice. The room service breakfast was fine too.

    The movie price was a bit much. $17.99 + tax....seriouslly?


  • Randolph
      United States of America
    April 23, 2014

    Good environment.


  • Nusreta
      United States of America
    April 20, 2014

    Didn't have ocean front view. when I booked on Line there was ocean view when I arrived to check in there was no room available..


  • Elizabeth
      United States of America
    April 18, 2014

    We liked the beachfront and the 24hr pool. We also loved our server, Diana, at the cafe in the hotel; she sshould be promoted. It was also great to have everything billed to your room.

    The waterfront restaurant across from the hotel was horibble all around; staff service, food, and drinks. The hotel and food/drinks Iis a little pricey especially when there is not much around to do.


  • Linda
      United States of America
    March 31, 2014

    Facilities were well laid out and clean

    Waited 3 1/2 hours to get room. 1 and 1/2 hrs after the normal check in time of 4. Waited each time for front desk and when asked for games as advertises in information after being told to go somewhere else three times was informed they no longer had them. Food was ok but not worth the price


  • Anthony
      United States of America
    March 30, 2014

    the hotel is beautiful, clean -and the room we booked from you was perfect for us. thank you - we extended our visit for a few more days.

    the only problem we had was with the concierge - he was not very helpful at all. very young and not helpful.


  • Giuseppe
    March 5, 2014



  • Anonymous
    January 28, 2014

    very efficient chasseurs, excellent staff at reception and concierges, location, location, location

    poor options for lunch inside hotel, eventhough the staff tries his best, breakfast in the starwood lounge is a kindergarden event. kids go alone at buffet, touch food etc.. very disturbing. You need some more rules there !


  • Bernard
      United Kingdom
    January 17, 2014

    Great hotel. Good facilities

    Additional costs for wifi, and parking, both total over$40 per day. Room near to lift shaft,ongoing noise from lift. Get a romm away from lifts!


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