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Convention Center Plaza (0.1 miles)
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Newest reviews for The Westin Indianapolis

  • Lorraine
      Puerto Rico
    September 4, 2014

    Hospitality, location

    Nothing

    10

  • Anonymous
      United States of America
    September 3, 2014

    Quick check-in, helpful staff, very comfortable bed, very convenient to downtown, nicely equipped workout room (even kettlebells!), umbrellas for guest use, parking garage elevator direct to lobby

    Wish the pool was just a bit larger, had a hard time finding the entrance due to all of the one-way streets.

    10

  • Anonymous
      United States of America
    August 26, 2014

    We loved the location, valet parking and the friendliness of the staff! The room was very clean which is a must!

    The bathrooms were VERY small and the temperature in the room was hard to control.

    9.2

  • Tomasa
      United States of America
    August 26, 2014

    I would stay again, someone came to the room wright away to reset the air. Front desk did a call back to see how we liked it

    Room a little warm when we arrived

    10

  • Nancy
      United States of America
    August 23, 2014

    Location and staff were awesome.

    Direct TV picture was pixelated every few minutes. Good to know as I won't ever purchase Direct tv for my home.

    9.6

  • Deon
      Australia
    August 13, 2014

    Nice hotel Great location

    Extortionist pricing - caused by it being a busy time in Indianapolis Breakfast in lounge could be enlivened - more healthy choices

    7.9

  • Patrick
      United States of America
    July 29, 2014

    The Valet staff was great! I self parked and realized I needed to leave again... but the self park doesn't allow in and out access. The Valet attendant told me that he would go get my car and I could switch it to valet. Went above and beyond. The rooms are modern and very clean!

    9.6

  • Valarie
      United States of America
    July 27, 2014

    The space in the room, the housekeeping ladies was very nice upon check in

    Cleaning dried s--- off the toilet seat with bleach and cleaning scorched material off the iron with salt upon arrival...good thing I travel with supplies

    6.3

  • Leslie
      United States of America
    July 20, 2014

    the room was nice and clean the staff was friendly and the guest and celbrities

    10

  • Scott
      United States of America
    July 10, 2014

    Upon our arrival the air condition in our room was not working. Only after suffering through a very restless sweaty night were we aware the air was not working. We were discounted $ 58 off of our $278 plus$70 parking bill. We ran into a couple at the pool who stated they were credited $80 because the Westin was not able to make contact with the Zoo to confirm tickets. Let's just say your reputation for heavenly beds is the reason I stay at the Westin. Needless to say my stay was not so "Heavenly"

    4.6

  • Lisa
      United States of America
    July 8, 2014

    Staff was rude and unhelpful. I thought it would be limited to one person with a poor attitude, but it became more like the norm around the hotel.

    6.3

  • Vivienne
      United States of America
    July 4, 2014

    The competence of the e Tire staff, the cleanliness and comfort of the room and the stunning view from our suite. Loved the convenience of the mall!

    The buffet breakfast was the only thing I would rate "fair."

    9.6

  • Juanita
      United States of America
    July 2, 2014

    Location, location, location. It was great.

    My bed was a little too soft and the fact that I had to pay $50 for parking. Other than that. Everything was #awesomesauce. :)

    9.2

  • Julie
      United States of America
    June 26, 2014

    The staff was great. Everything from my rooms to the pool, hot tub, weight room was clean. Great location as well! I will stay again.

    10

  • Iris
      United States of America
    June 24, 2014

    Rooms were clean. Meeting facilities were comfortable and we'll maintained.

    During meals with speakers your staff was noisey. Speaking during the events too much. Parking cost was extraordinarily expensive. There should have been some discount for overnight parking for hotel guest. This day in time everyone offers free Wi fi. Having to go to the lobby or pay for Wi fi was in convent to guest.

    9.6

  • Donald
      United States of America
    June 17, 2014

    Had stayed here before, but with the updated room, it was more pleasant. We've stayed in quite a few facilities in Downtown Indy. The staff and new look in the room made this our new favorite place to stay.

    10

  • Jeremy
      United States of America
    June 17, 2014

    Excellent location and very comfortable beds.

    I stayed 2 nights and the bathroom was not cleaned after the first night.

    7.5

  • Kathryn
      United States of America
    June 17, 2014

    Loved the staff, the room, and the convenience to so many fun places in Indy.

    The parking situation is pretty rough.

    9.6

  • Shaun
      United States of America
    June 1, 2014

    Overall, this is a great hotel. They must have completed a renovation recently because it had a new smell throughout the 11th floor. This is a great place to relax.

    They need better lighting and more direction signs in the area to pull into the hotel. I arrived at night and it was very difficult to find because it sits a couple hundred feet off of Capital Avenue. If I could find the front of the building, I would have used the valet service.

    8.3

  • Anonymous
      United States of America
    May 27, 2014

    Fast check-in

    Long, very long hallways

    6.3

  • Caleb
      United States of America
    May 6, 2014

    The fact that we could bring our dog with us was the main reason I decided on The Westin.

    I could not find any stairs to go upstairs to our room. I'm not a big fan of elevators and that was our only option.

    9.6

  • Stefan
      Germany
    May 6, 2014

    - room was excellent - computer facilities including online checkIn and ticket printing excellent

    - our room was towards Marriott and the AC was very load 24 hours a day. - WiFi should be included in the room rate

    9.6

  • Jason
      United States of America
    April 29, 2014

    We had to switch rooms because our first one was filthy

    8.3

  • Jessica
      United States of America
    April 26, 2014

    The location and design asthetic of the room.

    The mattress felt old, there was one towel available for the two of us as well as only one robe. Both felt old and scratchy; not what I'd expect from a high end hotel. There were no extra pillows as I'd requested when I purchased the room. Overall, I was underwhelmed with our experience. Not sure I'd use the hotel again.

    5.8

  • Eugene
      United States of America
    April 26, 2014

    really, I liked everything, some more that others, as shown above.

    Nothing to do with management I guess, but I left a prescription medicine in my room upon check-out and no one called to advise me of that fact, or offer to return it to me.

    9.2

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