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Most recent booking for this hotel was yesterday at 13:27

Score from 85 reviews Good 7.8/10

Newest reviews for The Westin Pasadena

  • Anonymous
      Saudi Arabia
    August 22, 2014

    facilities the place is high standard close to several things to see

    price didn't include obvious requirements Internet not free parking not free room a bit small

    7.9

  • Gerald
      United States of America
    August 19, 2014

    Extremely helpful and friendly staff. Some went beyond the good service you would expect (especially Tina at the restaurant). Food was delicious, nice variety. The location was very close to Old Pasadena, museums, shops, and good restaurants.

    9.6

  • Stewart
      United States of America
    August 12, 2014

    Clean, comfortable room. Free shuttle delivery and pick up to a restaurant within 3 miles.

    We like to sleep with the window open. The room faces Los Robles, so a bit noisy with open windows. Other side of the hotel would have been better.

    7.9

  • Anonymous
      United States of America
    August 11, 2014

    The staff was very friendly and helpful over the phone and once we arrived. Room service was very fast both times we ordered.

    Our room was very small. Our view was of the stairwell and there were shutters over the window not drapes or blinds so the sunlight streamed in at first light. Also there was only a narrow desk and no end table so when we ordered room service it was a bit awkward. We didn't have much space to set down the trays. One of us had to eat at the narrow desk facing the wall. There was a club chair as well but no ottoman which we could have used to rest one of the trays. Strange set up.

    7.9

  • Jordan
      United States of America
    August 11, 2014

    Friendly staff, clean rooms, very comfortable bed.

    A bit expensive for what you get.

    7.9

  • Anonymous
      United States of America
    August 10, 2014

    The front desk staff was very helpful and accommodating

    9.2

  • Faride
      Chile
    July 30, 2014

    Everything

    It is a little far of The tourist atractions of los ángeles And a little expensive to move by taxi. If I had a car I would like to stay at this hotel.

    9.6

  • Anonymous
      United States of America
    July 22, 2014

    complementry rides to different locations, bringing nail clippers when i needed them at midnight

    my first room didn't lock from outside but they gave me a better room excellent

    9.6

  • Robert
      United States of America
    July 15, 2014

    Room Restaurant patio fire food style california drinks

    Wi fi was weak

    10

  • Benjamin
      United States of America
    July 11, 2014

    Great people watching out the window. Dog friendly. Awesome courtyard.

    My girlfriend telling me to stop people watching and pay attention to her.

    8.3

  • Anonymous
      United States of America
    July 9, 2014

    Not enough plastic cups in room. Dusty blinds and furniture. Rugs needed vacuuming.

    7.9

  • Rosemary
      United States of America
    July 9, 2014

    The Shuttle service was excellent. We didn't have to wait long. The Staff were friendly and polite. They worked hard to find a missing object that We thought We lost. The Staff were informative and knowledgeable .

    Nothing in particular that I can complain about

    7.1

  • Darryl
      New Zealand
    July 6, 2014

    Location is good.

    Parking charges. Public areas like pool and bar area seemed poorly served.

    7.5

  • Anonymous
      United States of America
    June 29, 2014

    very clean and friendly staff

    9.2

  • Andrew
      Philippines
    June 29, 2014

    Very clean! Good breakfast!

    Just a little bit pricey

    8.8

  • Poyen
      Taiwan
    May 6, 2014

    Close to I-210 with good access to other area, and the room view to City Hall side is fantastic and quiet. Bed and Pillow are just like heaven.

    Parking fee is high and if you like to have in-and-out privilege you'd better use valet. Wifi is charged so prepare equipment by yourself if you're foreigner.

    8.3

  • Kevin
      Switzerland
    April 29, 2014

    All staff were very friendly and helpful and also respectful of your time--very efficient.

    Fitness center shower rooms need to be spruced up a bit.

    9.6

  • Genevieve
      United States of America
    April 23, 2014

    Our stay at the Westin was in a word--exquisite! The room was clean and spacious whereas the bed was extremely comfortable. The staff was courteous upon entry. The decor was classy as well.The outdoor pool is nice, and the gym is clean with a view while running on the treadmill.

    The $9 self-parking without any in and out privileges.

    10

  • Chong
      United States of America
    April 11, 2014

    no water bottles in one room and our second room had water but no coffee. Staff needs to check for missing items.

    7.9

  • Fritz
      United States of America
    April 9, 2014

    location was good for us

    billing department was unresponsive when they overcharged....added more than $100 to our bill with cause! Had to file credit card stop payment before we got their attention and got a call back. Took a week to before they would acknowledge their error.

    5.8

  • Patrick
      United States of America
    March 20, 2014

    outstanding accommodations especially for the price; staff were all dressed and acted impeccably even at 4am when I went down needing help; very courteous and upgraded (nice touch); definitely on my short list of places to return

    nothing, everything was excellent

    10

  • Joseph
      United States of America
    March 13, 2014

    Customer service

    Wi Fi fees

    7.9

  • Anonymous
      United States of America
    March 13, 2014

    location

    unknown charges on our cc bill

    8.8

  • Anonymous
      United States of America
    March 11, 2014

    Right next to the city hall, very nice place.

    Parking is kind of expensive.

    7.9

  • Graeme
      United Kingdom
    March 8, 2014

    Very central and handy for old pasadena and cinemas and restaurants and bars, comfortable hotel and a good base for exploring LA, and a short drive away from the museums and tourist attractions

    7.9

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