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The Art Institute of Philadelphia (0.1 miles)
Show map The Westin Philadelphia

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Sofitel Philadelphia

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Most recent booking for this hotel was yesterday at 21:02

Score from 224 reviews Wonderful 9.1/10

Newest reviews for The Westin Philadelphia

  • Richard
      United States of America
    July 24, 2014

    The Central location

    WiFi was bad and had to rely on 4G for a good connection.

    9.6

  • Anonymous
      United States of America
    July 15, 2014

    Perfect location in Philly & the most comfortable bed/pillows ever. Great shower too.

    Price for parking is steep

    10

  • John
      United States of America
    July 6, 2014

    Great location, nice room, friendly staff, and great price.

    8.8

  • Carol
      United States of America
    July 6, 2014

    Room was very nice and comfortable. Staff was very accommodating.

    10

  • Carolyn
      France
    May 7, 2014

    Central location

    Check-in staff distant and not overly helpful.

    8.3

  • Leila
      United States of America
    May 6, 2014

    westin beds are amazing location was perfect

    10

  • Michal
      Poland
    May 5, 2014

    Location was perfect for sightseeing and visiting nearby shops as well.

    Late check in, despite earlier request for an earlier arrival. Paid wi-fi in hotels at this price range is an outrage nowadays in my opinion but I guess this is Starwoods policy overall.

    9.2

  • Shin
      United States of America
    May 2, 2014

    The beds and linen were very comfortable, as to be expected of Westin.

    For the price they charge, I expect fairly flawless amenities. As they say, the devil is in the details, and Westin Philly failed when it came to the details. Most of their front desk staff mumble incoherently when they speak. The little coffee maker they provided was filthy; I ran hot water through it more than 10 times, and still large chunks of blackish god-knows-what kept coming out. The keycard to my room did not function - twice. And finally, the little privacy sign that was supposed to hang on the door was in tatters. Again, little things, but for the price Westin charges, I expect flawless service. If this was a comfort inn (or for the price charged at a comfort inn), I wouldn't sweat these things. But again, WESTIN.

    5.8

  • Anonymous
      United States of America
    April 29, 2014

    Location Room decor Quiet

    Not enough plugs in rooms, especially near bed

    10

  • Anonymous
      United States of America
    April 15, 2014

    Exceptional service

    Pricey for amenities. Really find it frustrating, like being nickeled and dimed, when a hotel of this caliber charges for wireless.

    7.9

  • Randi
      United States of America
    March 28, 2014

    The bedding looked like it was 20 years old. All of the fill in the comfortable was lumpy. We asked for a replacement and they claim to have replaced it and it looked equally worn.

    7.5

  • Andrew
      United States of America
    March 13, 2014

    Beautiful hotel. Welcoming, helpful staff. Great location. Delicious room service.

    Paying for internet access. Cost of parking could be more reasonable.

    9.6

  • Jane
      United States of America
    March 3, 2014

    The beds were very comfortable and the location was good at a relatively good price for center city Philly.

    Nothing, it was great place for weekend with friends.

    7.9

  • Anonymous
      United States of America
    February 4, 2014

    the location

    They charged me twice and I am still dealing with them refunding the second charge. They always say they will call me back and have not called me back. This also does not look good for booking.com since I used your site to book it.

    5.8

  • Angelo
      Italy
    January 16, 2014

    Big room very confortable.

    I paid by cash and I had to leave a deposit. The morning after I had to check out very early beacuse of the flight and they did not have money to give me back. It is not possible for a 5 stars hotel! They promised me to mail me the check, but it should take more or less 4 weeks. Not acceptable!

    9.2

  • Anonymous
      United Kingdom
    January 5, 2014

    1. Elegant hotel. 2. Friendly and efficient staff.

    1. Inadequate lobby area - which is essential for a city centre business hotel. 2. $15/day separate charge for internet really bothered me (which they did waive on checkout), whereas the Au Bon Pain downstairs gives you free Wifi for the price of a $2 coffee. 3. $22+tax+tip for a very basic breakfast buffet + surprised that a business class hotel in a major metro city centre didn't have espresso or cappuccino. Instead, go downstairs to the Cosi, Au Bon Pain or Starbucks for quick breakfast range which serves range of coffees + free internet that won't cost more than $6.

    6.3

  • Youlia
      Belgium
    December 26, 2013

    lack of free parking

    7.5

  • Anonymous
      United States of America
    December 21, 2013

    Location, friendliness of staff

    8.8

  • David
      United States of America
    December 17, 2013

    Very convenient. Clean. Pleasant staff willing to help.

    Bed was not as comfortable as expected.

    10

  • Anonymous
      United States of America
    November 27, 2013

    great service, very clean, great location

    nothing

    10

  • Hazel
      United States of America
    November 26, 2013

    I didn't like that the $5.00 Green Rebate could only be used in the hotel restaurants and could not be applied to the mini-bar or to the hotel bill - bit of a scam!

    9.6

  • Michael
     
    October 15, 2013

    great consierge

    expensive parking

    10

  • Anonymous
      Brazil
    October 3, 2013

    Quartos amplos e confotaveis

    9.2

  • Anonymous
      United States of America
    September 9, 2013

    Bed is very comfortable

    Surprised that I had to pay for Internet service

    9.6

  • Anonymous
     
    September 3, 2013

    staff location comfort

    phones in suite didn't work stain on comforter

    8.3

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