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Recently booked in Chicago
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The Whitehall Hotel105 East Delaware Place, Gold Coast, IL 60611 Chicago (Show map) Very good, Score from 233 reviews“Just back from our weekend in Chicago and totally loved The Whitehall Hotel. I have stayed in several hotels downtown, and the Whitehall has been my favorite. Staff is so friendly and professional, beautiful room and lovely clean bathroom. I cant believe this historical hotel could have all the modern luxuries. Thank you”
Sharon,
Comerce Twp
This luxurious Chicago hotel, located 3 blocks from the Chicago-Red Subway Station, features a restaurant and gym. The Whitehall Hotel’s spacious rooms offer cable TV, minibars and 24-hour room service. A work desk and safety deposit box are included in each of the modern guest rooms. There is also a coffee maker. The marble bathrooms offer bathrobes and a hairdryer. Guests at Whitehall Hotel can enjoy fine dining at the on-site Fornetto Mei, which serves Italian and Asian cuisine. They can also relax on the sun terrace and enjoy views of the city. This ideally situated hotel is within a half mile of Water Tower Place and the Museum of Contemporary Art. It is within 2 miles of Navy Pier and Lincoln Park Zoo. Hotel Rooms: 222
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Total Hotel Score:8.5
Based on 233 reviews Guest reviews are written by our customers after their stay at The Whitehall Hotel. |
Score breakdown
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Score filter |
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Anne
Mature couple
Longboat key,
United States of America
November 25, 2011
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The chairs in the room were threadbare, inside stuffing showing, tables scratched. The clock had not been changed from the clocks being turned back over a week .the room phone needed charging. The reception desk was unbelievably slow. We asked for an early call at 4.30a.m. To make our early flight. We watched the time being written on a list. No call whatsoever and we were shown a blank different list. We barely made our flight. The only good thing I can say is that the bed was clean and comfortable and the location was good. I would not recommend this hotel to anyone.
2 out of 2 people found this review helpful, did you?
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4.2 |
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Anonymous
Group of friends
United States of America
February 6, 2012
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The hotel was really great and I am satisfied with almost everything there.The facilities and interior were not new and modern but they were clean and classic. Also the superior King room was quite big and enough for two people. The lobby and restaurant in the hotel was good and people in the hotel was firendly. The location for people who like to shop and hot place such as good restaurant and shops and streets was perfect and it was safe place for us(young women). Also the price to stay is reasonable. I strongly recommend the hotel but I think some people who like modern and new can not like it. There are two things to know. First thing is that it is not free for using internet and not reasonable. Second one is the place near the hotel and some part of the hotel are under construction. But it is not too annoying. These are all to complain and overall, the hotel is really good.
1 out of 1 people found this review helpful, did you?
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8.3 |
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Bridget
Mature couple
Oshkosh,
United States of America
December 28, 2011
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NHeeds and upradw to TV's, they said renovation starts in Jan. Bad TV's
1 out of 1 people found this review helpful, did you?
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9.5 |
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Anonymous
Mature couple
United States of America
December 5, 2011
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Two reasons we wanted to stay at The Whitehall is the location and your reputation, I am a native Chicagoan and have lived near three major Metropolitan areas on the East Coast, as well as, three months in England. We were very pleased with the accommodations enjoyed are visit very much. The staff responded quickly to anything we asked. Also, the price was great. Only problem was lack of water pressure on 11-25; maybe everyone was taking a shower at the same time. When we checked out we alerted the person the desk and he made a note of it.
1 out of 1 people found this review helpful, did you?
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8.8 |
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Stefano
Group of friends
Merate,
Italy
December 4, 2011
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Clean luxury and in the city center!
1 out of 1 people found this review helpful, did you?
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9.5 |
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Stefano
Group of friends
Merate,
Italy
December 4, 2011
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Perfect location in the city center!
1 out of 1 people found this review helpful, did you?
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9.6 |
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Anonymous
Solo traveler
Netherlands
December 2, 2011
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Good location, comfortable rooms, clean. Unfortunately no free wifi in the entire hotel.
1 out of 1 people found this review helpful, did you?
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7.5 |
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Rachel
Solo traveler
Bushypark, Galway,
Ireland
November 29, 2011
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Excellent location friendly staff comfortable room No room service despite website claims outrageous cost of international call ($66 for 8 minute call to ireland) very poor lighting in the room
1 out of 1 people found this review helpful, did you?
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7.1 |
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Sharon
Group of friends
Comerce twp,
United States of America
November 21, 2011
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Just back from our weekend in Chicago and totally loved The Whitehall Hotel. I have stayed in several hotels downtown, and the Whitehall has been my favorite. Staff is so friendly and professional, beautiful room and lovely clean bathroom. I cant believe this historical hotel could have all the modern luxuries. Thank you
1 out of 1 people found this review helpful, did you?
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10 |
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Paul
Mature couple
HOLLAND,
United States of America
November 14, 2011
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Small. Great location Bathroom needs updating along with furnishings
1 out of 1 people found this review helpful, did you?
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7.5 |
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Linda
Group of friends
Newport Beach,
United States of America
November 8, 2011
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The best this hotel has to offer is Location and 2 staff members. The concierge, William, and the front desk, Cory, are 2 of the best in the business. Eager to help, more than accommodating, and great people. Too bad the place is not kept up physically. The physical condition of the hotel needs work. It needs paint and wallpaper and carpet. The light in the room was very poor and difficult to put on makeup and even difficult to read. The windows haven't been washed for a long time. The room rates varied from $100 to over $300 which we paid. Quite a disparity. The bath towels were thin and scratchy. The bathroom fixtures were loose on the sink and tub. It really needs a complete overhaul! The computer system needs to be upgraded. Unable to print boarding passes at the kiosk. The restaurant downstairs was not tidy and the windows need to be washed. They did make a great cappuccino.
1 out of 1 people found this review helpful, did you?
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6.3 |
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Anonymous
Mature couple
United States Minor Outlying Islands
October 12, 2011
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Great location; Some of the staff were very professional and helpful (engineers, concierge, bellboys); Nice size room. Front desk staff very unprofessional and rude; wifi problem not addressed properly; very old televisions with poor reception.
1 out of 1 people found this review helpful, did you?
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5 |
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James
Solo traveler
Eaton Rapids,
United States of America
April 11, 2011
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Staff was great, very helpful. My room was nice, even if I had a wall view. I was close to everthing and had a great time coming and going. Next to the hotel construction, or destruction as they were tearing down a building, was going on and made for sleeping in very difficult. This was not a fault of the hotel, but a fact of city life.
1 out of 1 people found this review helpful, did you?
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10 |
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Eng
Family with older children
PENANG,
Malaysia
June 20, 2011
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The reason I answer is to complain that when we reach the hotel by 10.30pm we were told that the hotel is over book and cannot get us a room. We were very angry when were wait and saw people checking in and we ask why. The reason given is they have call earlier that's not a good answer. Eventully they only given us one room and the other two have to travel hrs to check in. This cause us to waste our precious time as we travel all the way from Malaysia. Only thing they can say is to complain to the Manager tomorrow morning. Do you know how angry both my friend was as I am the one who book the hotel for them and we have the confirmation slip with us eveen that is no good. You know what time we sleep that night @ 1am and the other two @ 3am in the morning. I need answer from you even the manager have apology to us and not charge the room for the two friend of our the two night only. How about me I have to pay the three night but only able to sleep by 1 to 2 am in the morning. And answer please. The complain is the above as I ready like the hotel location but you must not just given room away when we have even have to paid one night if we dont show up. Uregwnt reply needed.
2 out of 3 people found this review helpful, did you?
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7.9 |
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Gwen
Solo traveler
Rockville, MD,
United States of America
February 8, 2012
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I liked the proximity to shops and resturants. My room was not cleaned on Saturday and I had to repeatedly ask for towels, soap, etc., and it appeared that I was asking for something I did not deserve. It is likely that I will not stay at the Whitehall Hotel again.
Did you find this review helpful?
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7.1 |
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Patrick
Solo traveler
los angeles,
United States of America
February 7, 2012
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its location
Did you find this review helpful?
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7.5 |
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Neil
Group of friends
Waterford,
Canada
January 28, 2012
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Good clean, comfortable rooms and hospitable staff.
Did you find this review helpful?
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8.8 |
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Adi
Solo traveler
גבעתיים,
Israel
January 24, 2012
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The location of the hotel is near Michigan Ave. The subyway station is 5 minute walk from the hotel Wireless network by charge, With the charged price charged the wireless network should be free, at least in the loby.
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7.5 |
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Anonymous
Group of friends
United States of America
January 6, 2012
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Comfortable. Great King Bed. Needs to be more modern. Upscale it some.
Did you find this review helpful?
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7.1 |
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Anonymous
Mature couple
United States of America
January 6, 2012
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The location and friendliness of the staff, however, it needs to be upgraded a bit and is showing some wear. It needs to be updated, for example, the carpet replaced in the hallways, painted, brightened up.
Did you find this review helpful?
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7.1 |
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Steve
Solo traveler
Battle Creek,
United States of America
January 3, 2012
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The convience and price ratio. I have stayed many time in past 10+ years and have always enjoyed my stay
Did you find this review helpful?
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9.5 |
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Anonymous
Mature couple
United States of America
December 31, 2011
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We went on Med. Cruise in November. The staff at the Whitehall rivaled the cruise ship's for professionalism, courtesy, and attentiveness. I hesitate to write this part of the review because the Whitehall has always been held up to us as one of the great small hotels in Chicago. The listing was misleading. We booked a superior queen; however, when we double checked the actual description it said it was a large double. We had expected a queen size bed. The bedside tables and tv hutch had at least thumb nail size chips and needed to be refinished. Supposedly there was a coffeepot in the room; there was not. Also there were no robes. I think we will most definitely try another hotel the next time we stay in Chicago.
Did you find this review helpful?
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8.3 |
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Anonymous
Mature couple
United States of America
December 29, 2011
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The staff and the manager was very nice. We had a very bad experience with noisy and drunk guests on our floor which resulted in the police arriving to remove them from the hotel.
Did you find this review helpful?
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7.5 |
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Heather
Family with young children
Hartville,
United States of America
December 27, 2011
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Very clean very nice.
Did you find this review helpful?
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7.5 |
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Gerardo
Mature couple
Holiday Hills,
United States of America
December 21, 2011
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I loved the room for one. The front desk was very polite and very accommodating. At first (5 minutes) they couldn't find my reservation number and after just a few minutes of wait time the gentleman (Carlos) was kind enough to "upgrade" our room for the 5+ minutes of wait time. The room turned out to be huge with a great view of the John Hangcock and Magnificent Mile. All this for having us wait five minutes. Talk about great service!. Great service, great room and Hotel with an "awesome" price. Can't beat that. Would highly recommend this Hotel and certainly plan to stay here again. My wife and I stayed here for the convenience of going to the Bears game early in the morning, too bad they lost.
Did you find this review helpful?
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10 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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