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Property Highlights

Free WiFi

Places of Interest:

John Hancock Center Observatory (0.1 miles)
Show map The Whitehall Hotel

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Newest reviews for The Whitehall Hotel

  • Anonymous
      United States of America
    August 31, 2014

    The bedding is excellent. The rooms are well appointed and comfortable. The bath is well stocked and nicely done.

    The hallway carpet on the 10th floor was a bit stained.

    9.6

  • Mandy
      Australia
    August 28, 2014

    Awesome, friendly staff, great location, decor, large room, unbelievably comfortable bed, in room fridge,

    Having to leave! This was luxury

    10

  • Ann
      Ireland
    August 27, 2014

    Location

    Suite not good value for money

    5.8

  • Anonymous
      Saudi Arabia
    August 26, 2014

    Location is unbeatable - 1 block away from the millenium mile. Big, comfy room and bed, nice staff

    can't think of anything

    8.8

  • Scott
      United States of America
    August 25, 2014

    Everything, staff at front desk exceptional

    Not a thing

    10

  • Denis
      United States of America
    August 24, 2014

    Very comfortable. Front desk and lobby folks were very pleasant and helpful. The concierge -Rhonda- was very helpful and nice to deal with. She went out of her way to make recommendations so we could plan our days & get the most of our stay in Chicago. You are lucky to have her on your staff.

    10

  • Anonymous
      Sweden
    August 24, 2014

    Location Heritage feel

    Slow internet Room too cold

    6.7

  • Paul
      United States of America
    August 19, 2014

    location, location, location

    no coffeepot in room

    9.6

  • Karen
      United States of America
    August 19, 2014

    The staff were wonderful!!! The bed was so comfortable and we slept well. The free Wi Fi was sufficient for what we needed it for. The location was great!!

    10

  • Melanie
      United States of America
    August 13, 2014

    Would like free wifi, and free continental breakfast.

    9.6

  • Diego
      Colombia
    August 11, 2014

    The room is big and the location is excellent

    The hotel is a little old but nice

    7.1

  • Kathy
      Canada
    August 10, 2014

    Location was great and most of the staff were pretty good. Beds were fresh and clean.

    The bar fridge, we always have our own beverages and sometimes food and need for the use of some fridge space which was completely ridiculous. Not only did they try charging us for everything I had to move to fit in a couple of things but the fridge was continually locking. We had to call every day, sometimes 2 or 3 times to have it unlocked and this took over an hour on one occasion even after I had gone down to the desk after calling. The washroom was small with the toilet paper dispenser resting against us when on the toilet, that was odd. Tub had mildew around the caulking. There was no ice accessible only if we went to the bar to ask for some, it didn't always come when we called for it and I don't really want to pay for someone to bring me ice when I can get it myself. Not a very welcoming lobby with the staff tucked in behind booths and there only being two.

    5.8

  • Lori
      United States of America
    August 10, 2014

    Staff was informative and helpful. The woman at the check in counter was especially helpful and friendly both on our arrival and our checkout. Bed was comfortable and the bathroom was nicely updated. Did not have time to explore the rest of the hotel but would definitely return.

    10

  • Jerry
      Canada
    August 10, 2014

    Location! Comfortable Bed and Bedding. Breakfast. For that I would recommend it to others but only with s list of things to be wary of

    Room temperature never settled: either too warm or too cold. Maintenance tried twice to reset it: failed. Requests for ice delivered to room constantly unfullfilled. with one exception. All other times I had to go downstairs, get ice from the bar & take it back to my room. I could only work at the desk by sitting on the bed facing a blank wall. The overnight parking was very expensive though I guess the norm for Chicago. One day laundry took two days (I was told it was waiting downstairs to be delivered to my room but it was really still at the laundry. No decaf coffee in the room. Could not seem to convince any staff that I really would like a second glass. Etc. Etc.

    7.5

  • Amber
      United States of America
    August 9, 2014

    Very close to Water Tower and American girl. Door men were super nice. Quiet room on 3rd floor was nice.

    View from our room was air conditioners. No ice machine on floor, you have to call front desk for ice. Not enough towels for family of three.

    8.3

  • Jeff
      United States of America
    August 7, 2014

    Loved that it was next to Michigan Ave & close to shops & public transportation. The bedroom was on the small side, but roomy enough for the 2 of us.

    The hotel is older, so you have to remember the amenities weren't going to be up-to-date. Although the bedroom was nice, the bathroom was old. It sufficed, but the toilet was positioned too close to the wall. There was a malfunctioning elevator when we checked in, but seemed to worked later in the trip. There are no ice machines, so we had to call down & request some.

    7.9

  • Diego
      Argentina
    August 6, 2014

    Location is perfect, just around the corner of shops at North Michigan ave. , Only a block from Hancock Tower. Room was very nice and comfortable. Bed and pillows perfect. Free complimentary wifi at the room

    No swimming pool

    8.3

  • Anonymous
      United Kingdom
    August 5, 2014

    Location, staff, comfort

    Noisy fan outside room

    8.8

  • Anonymous
      United States of America
    August 5, 2014

    Helpful staff- bazaar was awesome at the front desk! Very comfortable room Right off michigan ave Good views ( we were on the 16th floor)

    Very small negative but you have to request ice from the front desk. No charge just had to wait a few minutes.

    8.8

  • Anonymous
      United States of America
    August 5, 2014

    The staff was very accommodating at the location was excellent. The price was exceptionally low for the location.

    The elevators were small and sometimes caused bottlenecks in the lobby.

    9.6

  • Anonymous
      United States of America
    August 4, 2014

    The location was great. Within walking distance of many attractions, shops and restaurants. The staff was very friendly and helpful.

    No refrigerator in the room. Small bathroom sink area, not enough counter space.

    8.8

  • Dena
      United States of America
    August 3, 2014

    The location of the hotel was perfect for us.. We spend the majority of our time at the beach and the American Girl Store

    We heard everyone in the hallway.. A couple of doors down from our room, people were extremely loud. The parking was too expensive. I had to park in another garage

    7.1

  • Anonymous
      Netherlands
    August 1, 2014

    Personel is friendly and the comfort is great. The hotel is a few blocks outside of 'the loop' and not the best place to reach by metro, but bus and taxi convenient.

    The room was quite dark and there was no 'central' light switch. Standard free WiFi was poor.

    7.5

  • Lorenzo
      Australia
    July 29, 2014

    Location Staff Decor

    A bit old

    8.3

  • Karen
      United States of America
    July 29, 2014

    The location was excellent. The staff was nice. Would consider returning if rate was very low.

    Only two small, slow elevators. We spent a fair amount of time waiting for the elevator. One morning there was no hot water so had to take a cold miserable shower. Requested that our sheets be changed every day and they did not do it.

    6.3

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