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Property Highlights

Free WiFi

Places of Interest:

John Hancock Center Observatory (0.1 miles)
Show map The Whitehall Hotel

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Newest reviews for The Whitehall Hotel

  • Marcel
      Canada
    September 10, 2014

    Excellent service - great location - very comfortable bed -

    No view - carpeted - aged - needs a little refreshing

    9

  • Anonymous
      Singapore
    September 10, 2014

    Hotel is well located on the magnificent mile. The room is large and clean. We are very satisfied with it.

    About three blocks away from the train station. No breakfast included.

    8.3

  • Michael
      Netherlands
    September 8, 2014

    Location Clean Amenities

    Loud Airco Relatively hard bed

    8.3

  • Anonymous
      United States of America
    September 5, 2014

    Location.

    9.2

  • Jami
      United States of America
    September 5, 2014

    The hotel is obviously an older hotel with character and is conveniently located near the Magnificant Mile.

    There were only two small elevators for the entire hotel. The air conditioning wasn't working in our room and there was a large crack/hole in the bathroom floor tile. The room was incredibly small for the cost. No ice on the floors-they have to bring it to you, which they never did.

    6.3

  • Rodney
      United States of America
    September 4, 2014

    We had a very good rate because of the day we stayed and they upgraded us for free

    No fridge or coffeemaker in the room

    9.6

  • Kimberly
      United States of America
    September 4, 2014

    Everything is always perfect. Never have a worry when staying at The Whitehall Hotel. Avoid the Chain hotels and stay at a True Boutique Hotel!

    Nothing!!! Everything is always exceptional. Love the true Boutique Hotel experience.

    10

  • Anonymous
      United States of America
    August 31, 2014

    The bedding is excellent. The rooms are well appointed and comfortable. The bath is well stocked and nicely done.

    The hallway carpet on the 10th floor was a bit stained.

    9.6

  • Mandy
      Australia
    August 28, 2014

    Awesome, friendly staff, great location, decor, large room, unbelievably comfortable bed, in room fridge,

    Having to leave! This was luxury

    10

  • Ann
      Ireland
    August 27, 2014

    Location

    Suite not good value for money

    5.8

  • Anonymous
      Saudi Arabia
    August 26, 2014

    Location is unbeatable - 1 block away from the millenium mile. Big, comfy room and bed, nice staff

    can't think of anything

    8.8

  • Scott
      United States of America
    August 25, 2014

    Everything, staff at front desk exceptional

    Not a thing

    10

  • Denis
      United States of America
    August 24, 2014

    Very comfortable. Front desk and lobby folks were very pleasant and helpful. The concierge -Rhonda- was very helpful and nice to deal with. She went out of her way to make recommendations so we could plan our days & get the most of our stay in Chicago. You are lucky to have her on your staff.

    10

  • Anonymous
      Sweden
    August 24, 2014

    Location Heritage feel

    Slow internet Room too cold

    6.7

  • Paul
      United States of America
    August 19, 2014

    location, location, location

    no coffeepot in room

    9.6

  • Karen
      United States of America
    August 19, 2014

    The staff were wonderful!!! The bed was so comfortable and we slept well. The free Wi Fi was sufficient for what we needed it for. The location was great!!

    10

  • Buffy
      United States of America
    August 17, 2014

    Walking distance to everything

    That they put more pending charges in my credit card. Than what was promised

    9.6

  • Melanie
      United States of America
    August 13, 2014

    Would like free wifi, and free continental breakfast.

    9.6

  • Diego
      Colombia
    August 11, 2014

    The room is big and the location is excellent

    The hotel is a little old but nice

    7.1

  • Kathy
      Canada
    August 10, 2014

    Location was great and most of the staff were pretty good. Beds were fresh and clean.

    The bar fridge, we always have our own beverages and sometimes food and need for the use of some fridge space which was completely ridiculous. Not only did they try charging us for everything I had to move to fit in a couple of things but the fridge was continually locking. We had to call every day, sometimes 2 or 3 times to have it unlocked and this took over an hour on one occasion even after I had gone down to the desk after calling. The washroom was small with the toilet paper dispenser resting against us when on the toilet, that was odd. Tub had mildew around the caulking. There was no ice accessible only if we went to the bar to ask for some, it didn't always come when we called for it and I don't really want to pay for someone to bring me ice when I can get it myself. Not a very welcoming lobby with the staff tucked in behind booths and there only being two.

    5.8

  • Lori
      United States of America
    August 10, 2014

    Staff was informative and helpful. The woman at the check in counter was especially helpful and friendly both on our arrival and our checkout. Bed was comfortable and the bathroom was nicely updated. Did not have time to explore the rest of the hotel but would definitely return.

    10

  • Jerry
      Canada
    August 10, 2014

    Location! Comfortable Bed and Bedding. Breakfast. For that I would recommend it to others but only with s list of things to be wary of

    Room temperature never settled: either too warm or too cold. Maintenance tried twice to reset it: failed. Requests for ice delivered to room constantly unfullfilled. with one exception. All other times I had to go downstairs, get ice from the bar & take it back to my room. I could only work at the desk by sitting on the bed facing a blank wall. The overnight parking was very expensive though I guess the norm for Chicago. One day laundry took two days (I was told it was waiting downstairs to be delivered to my room but it was really still at the laundry. No decaf coffee in the room. Could not seem to convince any staff that I really would like a second glass. Etc. Etc.

    7.5

  • Amber
      United States of America
    August 9, 2014

    Very close to Water Tower and American girl. Door men were super nice. Quiet room on 3rd floor was nice.

    View from our room was air conditioners. No ice machine on floor, you have to call front desk for ice. Not enough towels for family of three.

    8.3

  • Jeff
      United States of America
    August 7, 2014

    Loved that it was next to Michigan Ave & close to shops & public transportation. The bedroom was on the small side, but roomy enough for the 2 of us.

    The hotel is older, so you have to remember the amenities weren't going to be up-to-date. Although the bedroom was nice, the bathroom was old. It sufficed, but the toilet was positioned too close to the wall. There was a malfunctioning elevator when we checked in, but seemed to worked later in the trip. There are no ice machines, so we had to call down & request some.

    7.9

  • Diego
      Argentina
    August 6, 2014

    Location is perfect, just around the corner of shops at North Michigan ave. , Only a block from Hancock Tower. Room was very nice and comfortable. Bed and pillows perfect. Free complimentary wifi at the room

    No swimming pool

    8.3

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