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555 West Surf, Chicago, IL 60657 , United States of America – Show map
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276 verified reviews
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The Willows Hotel's staff speaks: English
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WiFi is available in the hotel rooms and is free of charge.
Public parking is available at a location nearby (reservation is not needed) and charges apply.
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 10 per night when using existing beds.
Extra beds are not available.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 275 reviews
Value for money
Show reviews from:
This downtown Chicago hotel is next to Millennium Park and 2 blocks from The Art Institute of Chicago. It offers stunning city views, on-site dining and elegant rooms with free Wi-Fi access.
Score from 3566 reviews Good
In the River North neighborhood of Chicago, this hotel offers free Wi-Fi access and is only 1 mile away from the historic Navy Pier.
Score from 540 reviews Excellent
This charming, historic hotel is in the Lincoln Park and Lakeview neighborhoods of Chicago. It features European-style guest rooms and serves a daily continental breakfast.
Score from 278 reviews Good
This hotel is a 5 minute walk from Millennium Park and the shopping at The Magnificent Mile. It features on-site dining, a gym, and modern rooms with a 36-inch flat-screen TV.
Score from 2248 reviews Excellent
May 21, 2015
May 21, 2015
The staff was very warm and receptive! John, Adrian, and Eric were always there to greet us with a smile! We loved the afternoon cookies!
May 19, 2015
Room was clean near to where I was visiting
May 14, 2015
To be expected in Chicago: parking is a walk down a lit alley at additional cost, if you drive. But it works and you don't have to wait for and tip a valet.
A lovely location (near Lakeshore medical facilities) in a refreshed vintage hotel. Lots of shopping, eating and drinking options nearby. Everything worked in my room--no calls to the desk.
May 14, 2015
bathroom is old and poorly decorated.
I enjoyed seeing how their décor was patched together to make a hideous facility in spite of the beautiful architecture
May 11, 2015
We had booked a standard queen room but the bed was jammed into a corner so there was only access on one side. The chap on the front desk was very aggressive when we approached him and only reluctantly allowed us to move to another room.
The bed was comfortable and we had a large room
May 7, 2015
Old hotel with small rooms.
Great location in North City Chicago
May 5, 2015
Bathroom was large enough but not enough room for putting things, no counter space. Other than that all was very good.
Well priced hotel for location. Quiet street with very good public transportation access. Room was large with very comfortable beds. Coming back to hotel with tea and cookies waiting was a nice touch.
May 4, 2015
Small things, really. Towels. Only one ice machine on 1st floor.
Staff was very friendly and helpful. Close to so many things, including lake.
May 4, 2015
Parking was expensive.
The location was very good. The staff was very pleasant and helpful.
May 3, 2015
Great neighborhood close to the Lake and handy to CTA busses and trains
April 28, 2015
Breakfast is a joke, not even good for "continental" obligatory breakfast. Jelly, really? No decent bread, or fruit choices, i could go on... And stopping at 10 am? Running out of everything before that? And 10 am on a weekend? A joke...
April 27, 2015
I left my I-pad in the hotel room and the staff found it and returned it to me!!! They Win my vote for a great place to stay in the big city!
April 26, 2015
The guy Eric at the front desk is a great source of information and very willing to help.
April 23, 2015
We drove 4 hours from Bloomington, In. to see a concert at The Vic.When we arrived, Bridget was very helpful and answered all of our questions. The room was awesome and the beds were so comfortable. John helped us so much during checkout. When we needed fresh linens, Mili was right on it. Luis brought us a cart to load our stuff on and completely loaded our car for us. All of the staff were very friendly and very helpful. I would recommend The Willows to ALL of my friends. I plan on staying every time that I am in Chicago!!!
April 23, 2015
Close to stores and restaurants. All within walking distance! Loved the area. The staff was great and had some awesome restaurant recommendations.
April 23, 2015
Staff very helpful. The coffee. Quiet street
April 21, 2015
I can't really say there was anything I didn't like!
The staff was extremely friendly and helpful, no matter who was at the front desk. Jon checked us in when we arrived - a room was ready very early for us. He also provided great recommendations on where to eat, and great directions on how to get into the city.
April 19, 2015
Nothing to complain about. Breakfast is so so but so it is in most places in the States.
Good rooms in excellent location; staff was incredibly nice. Good value for money.
April 16, 2015
The hotel and neighborhood is beautiful
April 15, 2015
Great Staff, all very friendly and helpful.
April 7, 2015
Do wish it was a little less expensive, but for this location it's not outrageous.
The Willows is ideally located--close to unique shops, groceries, restaurants, transportation, and the beautiful Chicago lakefront. Rent a bike or walk on the path. Take the "el" to different neighborhoods. It's impossible to be bored with a location like this. The hotel is attractive and the rooms are comfortable and clean. Ours was huge and had a king size bed. The friendly staff are extremely accommodating and the free breakfast is actually nice.
April 6, 2015
Staff was very friendly and helpful. Very nice hotel in a great location
April 3, 2015
No bad experiences.
The location was conveniently located close to the universities we toured. The train system was a short walk and the bus stop was around the corner. The staff answered all our questions and the bed was comfortable. If my daughter attends one of the universities we visited I will stay again.
March 31, 2015
The staff were incredibly friendly and went out of their way to make our stay special.
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