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555 West Surf, Chicago, IL 60657 – Show map
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230 verified reviews
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The Willows Hotel's staff speaks: English
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Free! WiFi is available in the hotel rooms and is free of charge.
Public parking is available at a location nearby (reservation is not needed) and costs USD 22 per day.
24-Hour Front Desk, Baggage Storage, Laundry, Dry Cleaning, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 11:00 AM
Children and Extra Beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 10 per night when using existing beds.
Extra beds are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 230 reviews
Value for money
Show reviews from:
Comfort Suites Michigan Avenue is an award-winning hotel providing self-catering accommodations in central Chicago.
Score from 454 reviews Very good
This downtown Chicago Hotel is just a 5-minute drive from Wrigley Field. It features free use of a local fitness center. All guest rooms include free Wi-Fi.
Score from 324 reviews Very good
This downtown Chicago hotel is next to Millennium Park and 2 blocks from The Art Institute of Chicago. It offers stunning city views, on-site dining and elegant rooms with free Wi-Fi access.
Score from 2456 reviews Good
This modern designer hotel in downtown Chicago is less than a 3 minute walk from the luxury shops of the Magnificent Mile and steps from the popular restaurants and nightlife of State Street.
Score from 367 reviews Excellent
Good location, near restaurants, friendly staff
Breakfast could be improved with make your own sandwich.
away from main city quiet and friendly great size rooms
Location, staff, quiet atmosphere
small rooms, no closet and the bathroom window was broken so it did not keep out the heat and some of the outside noise
Small. Hotel friendly helpful staff. Great location. Close to restaurants .public transport for downtown about 15 min close to lake .free breakfast. Wifi. And tea and coffee
To be honest. Only leaving. After. 14 days
No microwave No refrigerator except for minibar
Everything, including the outstanding staff!!!
The staff was awesome, close to Wrigley Field, the breakfast was great.
21.00 for parking in a garage around the corner.
The website said there was 24 hour parking included but when we arrived we were informed that there is only 15 parking passes available, the website did not say that. There were no passes left when we arrived.
It's position and Ben was extremely helpful and welcoming. It was lovely to be always welcomed back after a long day out!
Our room was a little noisy, as the bedroom wall was against the stairs.
Location & expertise of the staff on hand
Ben the bell-hop was amazingly helpful
Room was dark, not entirely clean. Breakfast was just adequate. Too much money for what we got.
Great area, cozy lobby Fabulous, helpful staff
mildew and smell in the bathroom pipes sticking out of floor/wall no curtains to block light (had shades, but no curtains) low water pressure room and bathroom felt/looked unfinished or in need of love
The staff was very helpful and knowledgeable. Lincoln park has a lot of neat shops and dining spots. To get there from Union Station take the 151 bus to Sheridan and Diversy. Then walk down Diversy until you pass Panera Care on the right. Then you will turn right at the corner go one block and you will turn right on surf. It is about a 5 minute walk. Bus fair is $2.25 exact change.
Comfiness of room & bed. Love location. Wonderful neighborhood. Staff was top notch. Felt like it was my home for a couple of days. Hotel was historical & beautifully decorated.
Not a thing
Amazing the staff, really superb!
within walking distance of wrigley field
Staff was excellent. Every person we encountered was very helpful and accommodating. Great customer service!
NO central A/C! Window unit loud. Bad views out window.
Good location, charming building.
Feels old and cramped, expensive for what it is. There are not many hotels in that neighborhood, but I'd be willing to go a bit further away to stay in a nicer place at that price.
Not enough towels
Our stay at The Willows was excellent! The staff welcomed us and were so kind and attentive to us. The location of the hotel was perfect. We definitely will stay at The Willows during our next visit in Chicago.
Upon arrival the, the staff in this charming Chicago hotel were extremely welcoming and friendly. The Lakeview neighborhood was full of shops and eateries all within walking distance. We didn't rent a car, but the "L" was an 8-10 minute walk away. For nights out the front desk quickly summoned taxis for our evening excursions. We really enjoyed our stay here and would not hesitate to book again whenever we return to this beautiful city.
The staff was VERY helpful. They were always looking for a way to help us.
I liked the location, it was so close to everything. night life, wrigley, restaurants, shopping, salons, stores it was awesome!
I honestly didn't really have a problem with anything except the mini fridge, which didn't have enough space for leftovers.
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