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555 West Surf, Chicago, IL 60657 , United States of America – Show map
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230 verified reviews
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The Willows Hotel's staff speaks: English
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WiFi is available in the hotel rooms and is free of charge.
Public parking is available at a location nearby (reservation is not needed) and costs USD 22 per day.
24-Hour Front Desk, Baggage Storage, Laundry, Dry Cleaning, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 10 per night when using existing beds.
Extra beds are not available.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 230 reviews
Value for money
Show reviews from:
Near Wrigley Field, home to baseball's Cubs, this historic hotel offers easy access to Chicago attractions along with a free daily breakfast and guestrooms offering flat-screen TVs and wireless...
Score from 221 reviews Excellent
Located in the River North neighbourhood of Chicago, the hotel with free WiFi access is 1.7 km away from historic Navy Pier.
Score from 196 reviews Excellent
Featuring an all-season rooftop pool encased by a glass ceiling, Chicago's Essex Inn also includes a terrace with city views and free high speed WiFi access.
Score from 265 reviews Good
Within 2 blocks of Lake Michigan and the Museum of Contemporary Art, this downtown Chicago hotel features free Wi-Fi. Its apartment-style accommodations have a full kitchen.
Score from 1549 reviews Very good
Convenient to where we were going. Rate was reasonable
Room was overly warm.
Free champagne for my boyfriends 21st birthday, and friendly staff
Staff was great
Location and allowed us to check in early!!
Loud pipes/radiator at night
The staff was very friendly and the room was comfortable
The heat was through radiators and impossible to control
Incredibly comfy bed and a heater in the bathroom. Very friendly staff available to offer travel advice.
Breakfast was fairly basic: bread rolls and juice.
It's a beautiful old hotel in a convenient location, attractive rooms, and comfortable beds.
The biggest disappointment is the deceptive advertising on Booking.com I paid an additional $5 for "free breakfast." When I checked in, I was informed that everyone gets free breakfast and that I paid $5 for nothing. I complained to Booking.com who agreed to refund the $5 to me out of their own pocket. The hotel refused to refund the money. I found the whole situation to be unworthy of a nice hotel. It's only $5, but the cheapness and attempt to nickel and time on behalf of the hotel is sad. Otherwise, I would mention that some of the rooms don't have adequate hot water.
The room was very nice along with everything in it and the location is so lively at night it was nice to enjoy the b
The shower head sucked I hope it was just our bathroom. The walls are paper thin also I could hear everything next door.
I really liked the location and the staff was very helpful. Also, the breakfast was pretty good and the rooms were clean and comfortable.
Smell of smoke in corridor
Breakfast in the morning.
Pipes made noise a few times in the night.
Almost everything... Great staff, and I mean great. Nicely maintained, old, stylish hotel. Good WiFi sgnal. Nice lobby amenities. I will go back.
Saturday morning at 8AM, very low water pressure, and it took nearly twelve minutes to get hot water in the shower. Also, there were a couple of long hairs stuck to the side of the tub that didn't belong to me. The BIG problem is parking. There are a limited number of parking passes available for the lot at $22 per day, but the lot allows unlimited exits and re-entries. Parking on the street is about impossible.
The staff, the style of building, the location was great! Didn't feel like I was staying in hotel but rather had my own studio apt. If I ever need a hotel in Chicago again, I'm coming here! My boyfriend and I fell in love here.
Great great great! Only complaint, and it was a little one, they have radiant heat, super toasty, windows do not open.
Age of building
Totally met our expectations and needs. Room was good. Staff was very kind. Breakfast could be a little better. But overall we were happy with our stay at The Willows.
Great location. Lovely Old World lobby. Fireplace is a nice touch.
However, the wifi is spotty, at best. When calling the front desk, they said there was no IT contact info and to wait until tomorrow. Found out the next day that it was a provider issue for 4 city blocks. Also, beware Room 118. It is DIRECTOR across from the only icemaker. That fact made it very difficult to rest.
Original Architecture. Up to date furnishing and fixtures. Friendly staff.
Low water pressure (doubled shower time needed). Dingy decor.
The comfortable bed was the best!!! Free wifi is not slow at all. Free breakfast? Why not? :) Awesome hotel here!
It's within walking distance to our daughter and everything we want to do!
Parking nearby and great staff.
The staff is wonderful. They truly make you feel like family. The rooms are spacious and very clean. Breakfast in the lobby is plentiful and delicious. A nice way to start the day.
Comfortable clean room, very friendly understanding staff, terrific location and value for the money.
Close to Aragon Ballroom, staff was great about getting me a taxi to venue
Can't think of anything.
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