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The Willows Hotel
555 West Surf, Chicago, IL 60657 – Show map
After booking, all of the property’s details, including telephone and email address, are provided in your booking confirmation and your account.
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139 properties in Chicago
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228 verified reviews
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The Willows Hotel's staff speak: English
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Free! WiFi is available in the hotel rooms and is free of charge.
Public parking is available at a location nearby (reservation is not needed) and costs USD 22 per day.
24-Hour Front Desk, Baggage Storage, Laundry, Dry Cleaning, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 10 per night when using existing beds.
Extra beds are not available.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
The Willows Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Please be aware that charges are applicable for early arrivals. Please contact the hotel directly for more details.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 228 reviews
Show reviews from:
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Everything, including the outstanding staff!!!
The staff was awesome, close to Wrigley Field, the breakfast was great.
21.00 for parking in a garage around the corner.
It's position and Ben was extremely helpful and welcoming. It was lovely to be always welcomed back after a long day out!
Our room was a little noisy, as the bedroom wall was against the stairs.
Location & expertise of the staff on hand
Ben the bell-hop was amazingly helpful
Room was dark, not entirely clean. Breakfast was just adequate. Too much money for what we got.
Great area, cozy lobby Fabulous, helpful staff
mildew and smell in the bathroom pipes sticking out of floor/wall no curtains to block light (had shades, but no curtains) low water pressure room and bathroom felt/looked unfinished or in need of love
The staff was very helpful and knowledgeable. Lincoln park has a lot of neat shops and dining spots. To get there from Union Station take the 151 bus to Sheridan and Diversy. Then walk down Diversy until you pass Panera Care on the right. Then you will turn right at the corner go one block and you will turn right on surf. It is about a 5 minute walk. Bus fair is $2.25 exact change.
Comfiness of room & bed. Love location. Wonderful neighborhood. Staff was top notch. Felt like it was my home for a couple of days. Hotel was historical & beautifully decorated.
Not a thing
Amazing the staff, really superb!
within walking distance of wrigley field
Staff was excellent. Every person we encountered was very helpful and accommodating. Great customer service!
NO central A/C! Window unit loud. Bad views out window.
Good location, charming building.
Feels old and cramped, expensive for what it is. There are not many hotels in that neighborhood, but I'd be willing to go a bit further away to stay in a nicer place at that price.
Not enough towels
Our stay at The Willows was excellent! The staff welcomed us and were so kind and attentive to us. The location of the hotel was perfect. We definitely will stay at The Willows during our next visit in Chicago.
Upon arrival the, the staff in this charming Chicago hotel were extremely welcoming and friendly. The Lakeview neighborhood was full of shops and eateries all within walking distance. We didn't rent a car, but the "L" was an 8-10 minute walk away. For nights out the front desk quickly summoned taxis for our evening excursions. We really enjoyed our stay here and would not hesitate to book again whenever we return to this beautiful city.
The staff was VERY helpful. They were always looking for a way to help us.
I liked the location, it was so close to everything. night life, wrigley, restaurants, shopping, salons, stores it was awesome!
I honestly didn't really have a problem with anything except the mini fridge, which didn't have enough space for leftovers.
Helpfulness of staff, breakfast on site
Very helpful staff, nice location near Lincoln park.
Location, great staff ,clean
Price a little high , loud air conditioner
A bit shabby, especially compared to the photos. Obsequious staff.
Great location to all North Side venues including Wrigley and numerous restaurants
The staff are super friendly, helpful, and accomodating
Our stay was perfect
Great place with a European feel
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