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Newest reviews for TownePlace Suites Dallas DeSoto

  • Anonymous
      United States of America
    July 6, 2014

    One of the staff members was understanding to my frustration.

    I took me an hour to check in and I had an infant who was fussy and two older children that was irritated because it was late and they wanted to rest after a three hour drive.


  • Cindy
      United States of America
    June 10, 2014

    Beds were comfortable

    Carpets in the hallways look old with stains. Our room had an old musty smell, which caused my allergies to act up horribly. Then the most annoying thing happened on our first night. The couple staying across from us were obviously fighting because she locked her boyfriend/ husband out of the room. So for hours we had to endure listening to the man banging on the door, hollering, and even kicking the door. It's was so frustrating. Finally we called the front desk people and they basically said they could do nothing! The next morning we heard the man bang on the door again and finally she let him in. I had decided we were not going to stay another nite and when I expressed my dissatisfaction on how the situation was handled that night , the front desk clerk said she was sorry and that she would have to wait for her manager to decide on what could be done and I appreciated all that. Even though we hardly slept. Then as a token for the inconvience, they gave me a Starbucks gift card which was told to me that it was either a $10 or $15. Its was only $5( wow !!!!) I promise you I won't be staying there again.


  • Denzel
      United States of America
    March 21, 2014

    Perfect location and comfort

    Simple miscommunication while checking in


  • Charlotte
      United States of America
    February 12, 2014

    The reception staff were very friendly. That is the only good thing I can say.

    Room was extremely noisey. Scary white stains on the sofa. The walls had water damage. Bathroom had rust. Just really bad construction for a 4 year old hotel. Disappointed with Marriott brand.


  • Hoai
    November 7, 2013

    A lot of car parking; rooms equipped with kitchen facilities, new furniture; fashion decoration; helpful staff

    Breakfast keeps the same every day; shuttle available, but limited


  • Brandi
      United States of America
    October 30, 2013

    Breakfast was great. We received great service and everyone was nice.


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